user
AutoZone Auto Parts
5801 Schaefer Rd, Dearborn, MI 48126, United States
Appearance
AutoZone Auto Parts
Comments
Er
Review №1

Leonard and staff took care of me while searching for a new battery. Made the process super easy. Thanks again guys!

Bi
Review №2

A great place to get what you need for your car they have it all I go there all the time

Ba
Review №3

Nastiest place with people with the NASTIEST ATTITUDES. I needed a new car battery and I made sure to ask before if someone could install it for me (WHICH THEY ARE SUPPOSED TO DO). The man told me yes so I bought it. AFTER I purchased the battery, he told me there’s nobody there to install it for me and to go to a nearby mechanic. WHO DOES THAT? Reminder, I’m a college student and had to be at school in an hour. Very inconsiderate and being “under staffed” isn’t an excuse to treat people like garbage and not even bother to help out. If I could give no stars I would. The guy at the front was acting like a baby every time I would ask about something…man up!

Pa
Review №4

I came here to buy a part for my truck and the gentlemen Leonard helped me he went above and beyond to take care of me and I almost bought the wrong part. He wanted to look at my truck to make sure thats what I needed and I was wrong it was a different part and he looked it up but unfortunately I have to go to the dealer to get the part. I thank him so much for all the extra help he gave me😊😊

Al
Review №5

Craig was very helpful. One of the best workers there. Everytime I go there he gives the best service. He’s the reason I always go to that location.

Em
Review №6

Very nice employee and they know and to be trusted with what they do and advise you

ro
Review №7

Great customer service. I needed some wipers for a Jaguar. They were not in stock. The are not the type to say if its not on the shelf we dont have it. No, this place is great. You walk in the door and they greet you and help you. They ordered the wipers and they will be in tomorrow. Richard said, I will put them on for you when you come back tomorrow.But wait, he checked his computer to see if another store had them. One store only had the left side and I needed both sides.Great place.Check them out.

Br
Review №8

Good place, good staff. Knowledgeable.

Ta
Review №9

Terrible customer service!! Cashier was extremely rude and disrespectful! Instead of explaining in a polite way, guy was shouting at me and acting like a smart azz with an attitude! I will never be coming back.

Ex
Review №10

Very helpful, I was nervous about my engine light and they checked free..

Jo
Review №11

Simply the best Craig was awesome

No
Review №12

Great service totally changed I recommend this place for all your vehicles needs.

Th
Review №13

Everything was easy find.

Ho
Review №14

James at auto zone is such dedicated individual, He is there to provide you sincere service.Keep it up James 👍

Ma
Review №15

They said wait 15 minutes 2 help me with my ac but was waiting over a hour tbe guy lied about helping me

Mo
Review №16

Commercial side is a bit slow and are always hiding in the back.

Re
Review №17

Called to ask if the in-store alternator machine is working, they said yes. When I got there, they said its out of order. All Autozones in the city have out of order alternator machines at the same time. There gotta be something else going on here, not a coincidence. Never coming back again.

Le
Review №18

Good place to go to get your car parts they have everything you need for a low price weve been dealing with him for years.

Ch
Review №19

The manager Richard is the bomb 💣. He is helpful professional knowledgeable and kind...these kind of employees need to be honored and exposed!!!

Ja
Review №20

Great location with outstanding customer service. The employee I dealt with, Donald, presented himself with great professionalism and knowledge. Employees like Donald deserve an applaud and recognition. Visit this location for all your car needs and ask for Donald, I guarantee you won’t be disappointed!

ar
Review №21

Friendly service

Lo
Review №22

Best staff very helpful folks even let me check my own engine light for free

Jo
Review №23

Knowledgeable and friendly staff

De
Review №24

Very knowledgeable staff. Great customer service. This is my go-to auto store!

M
Review №25

They did everything I needed done and so pleasant.

ja
Review №26

Great, fast service! Very helpful and knowledgeable. Good prices too. They can always find you what you need when you need it!!!!

Ro
Review №27

Very nice and efficient store. Probably the best in this area. Employees are nice and professional and get the work done. The phone is always answered quickly and they always go the extra mile to help. I highly recommend this store.

Ba
Review №28

Bad attitude

Be
Review №29

Very helpful people at this location. Thanks for helping us with our fuse. The employee that helped us came out to the car and put it in for us. We appreciated the great customer service.

mi
Review №30

Took the **tech** 10 min to look up a spark plug that I had a part no to.

Ho
Review №31

The employees weres very helpful there. I would definitely go back

Za
Review №32

I have had some of the most interesting and friendliest people help me at the store. I love coming here because they understand what I need and they seem experienced enough to reply to my ignorant questions and they actually try to explain things to you instead of brushing you off and acting as though you are a monkey in the middle of the city.

wa
Review №33

Dave left me on hold for 15 mins then he picked and hung up on me. Extremely slow service in the store. Dave has no idea how to run a store, and Craig is the only employee that knows what he is doing.

Mi
Review №34

Excellent customer service.

Ap
Review №35

This place was a good spot, right now it’s not I went to go purchase a part and they said that part was not in stock at any location but they’ll gladly send it here to this location in about 24 hours he assured me it’ll be there within one day so I purchased the item and the next day, The part never got there, I never received it so I decided to do the benefit of the doubt and waited for next day after that and you know what, the package still didn’t come through.

De
Review №36

Really nice workers who treat you with respect. Ive been coming here for 4 years now. They have every part in stock. If not they order it for you right away or find you another AutoZone nearby that has it. Thanks for the jeep headlight and taillight bulbs!

se
Review №37

Very good

Al
Review №38

Yousef is a outstanding employee and knows a lot about cars. I recommend him to everyone who ever needs help.

Mi
Review №39

Parts came in when they said they would no problems very helpful

Ah
Review №40

Never had an issue there. Good people, good service.

Za
Review №41

Doesnt really vary from any other AutoZone. Although they have a really nice old white guy that I dont remember his name but hes always been there and helps always.

Al
Review №42

Wow! On a whim, I stopped in to find out why my check engine light came on. Steven was the best. He went above and beyond to get me answers. Ill definitely be back here to get my parts!!

An
Review №43

Good service.

Cl
Review №44

Very good service will return. Good job.

Mr
Review №45

Had what I needed and customer service was pretty good.

Mo
Review №46

Bunch of lazies, I bought a light bulb replacement to my car and I didnt know how to put it on, I asked the guy and after 45 min of waiting, he went in and said oh I need screw driver to remove, I said Ill wait but he said it was too cold and I should come back when its warmer. I laughed because this is Michigan and the only time its actually warm is in the summer, he said well I cant help ya. Well I guess I cant help this review either.

Ma
Review №47

Great customer service

Ih
Review №48

Always friendly and very helpful picking the right stuff for my car

ja
Review №49

Quick in and out for brake pads. Guys there were great. Ample parking and the staff was chill

Sh
Review №50

I usually come to this location, they have good service, but this time, we were more than 5 people, waiting on line, and no one is there, one guy is serving other people outside with their battery, but no one in side at all, for almost more than 30 minutes

Bi
Review №51

The counter guy was awsome, But An older gentleman was no a gentleman at all, Find different place to spend your buck.!

Ka
Review №52

All I’m gonna say is Musleh needs to learn some manners

mo
Review №53

Good place to go the workers just need to know alittle more info about cars

ja
Review №54

I went in for a battery. I walked out with a battery and my arm and leg were still attached. Thanks for the great selection and low prices.

Bi
Review №55

Id like to recommend this AutoZone for their service end going beyond the Call of Duty to help me get the right parts Smiley was awesome and helped me so that I didnt have to miss work

A
Review №56

I had to wait long to get help but its worth it.People there are very helpful and great customer service 👍

Ja
Review №57

Workers there are very friendly and helpful

St
Review №58

Good service

Kh
Review №59

Associates there are very nice and helpful.

Ma
Review №60

Great customer service. very helpful

Kh
Review №61

If I can put zero stars I would. I came in with a battery that I just removed from the motorcycle. First the dismissing attitude that the employee gave me, when he saw me walking in carrying a battery, telling me (even before me talking) that they dont charge nor test, and cant help me. The second which is most important, is that I asked for a new battery then, so he took my battery to bring exact model, brought new one and cashed me out. I asked ok but where is the old battery, he said you traded in, I said no I did not I want it back, he said you have to pay 18$ for it and started dismissing me immediately so next people go in line, I left the old battery and came back home (because I have a new one now right?), to find that he gave me the wrong model which did not fit. So I went back to get the right model, when they saw me walking in they started talking bad saying look at this guy he wants to return and his battery back bla bla. I waited for my turn, and told them that I got the wrong model, they started comparing the old with the current and their shelves, then said that they dont have the right model, I said fine then return and undo what you just did, he said we can only give you your money back, I said and the old battery, he said we cant you have to pay for it!! So they took my the battery from me 10 mins earlier, and then made me pay for it... They asked for 18$ in the first visit if I want to have it back, and then I paid 10$ to get it back in the 2nd visit. And he said 10$ has to be in cash only, and no receipt! These scammers ripped me off with the worst service ever, and wasted my time going back and forth. When I asked for the 10$ transaction receipt, he said he cant the system does not produce such thing for this type of transaction, and told me that he will kick me out if I do not leave immediately the shop (after telling him that stupidity is the main reason for what is happening right there and then - Yes I called him stupid because he is, for giving me wrong model, for trading it in without asking, for trying to steal 18$, then for stealing 10$). Never going to go there anymore.

an
Review №62

Store was clean and the staff was friendly / helpful

Ke
Review №63

One of my favorites to go and get parts!

Ha
Review №64

The employee s are helpful at times but sometimes they dont answer the phone and if they do they answer and place you on hold for ever I was on hold for 37 minutes and I ended up hanging up the phone and called back and told the guy I was on hold and he said ok Im going to place you on hold again

Ju
Review №65

Youseph was condescending towards my mechanic and myself. We got the part but had to listen to a speech first.

sh
Review №66

They were friendly and very helpful.

عب
Review №67

👍

M
Review №68

Very helpfully mechanic

L-
Review №69

This is by far the worst AutoZone Ive ever been to. Old tall guy need some management training. Talks to customers with an extreme bad attitude.

Ma
Review №70

Got a large variety of accessories. Great deals on oils. A bit expensive.

Au
Review №71

Needed a part it was there im happy

Jo
Review №72

Worst customer service ever,went in to return a rental and the guy was very rude to me because i didnt have a receipt i mean like im sorry i forgot to grab it thus morning before work.i have never felt more uncomfortable in my life...

Le
Review №73

Great fast service.

AL
Review №74

Good customer service. 😃

Br
Review №75

Quick service and cheap prices. They do what they advertise without a lot of flare.

Ak
Review №76

Good personality

Wa
Review №77

The staff “Jon Soto” was very rude. He refuses to do an engine light check because he didn’t want to go outside.

Al
Review №78

The best autozone I have ever been too . They came out and took my tail light out to change the bulb, which I tried with advance and said no they dont do that!

jo
Review №79

Everything you need

Na
Review №80

Good service any time

Mo
Review №81

Great staff, very helpful and informative

Ra
Review №82

Good service, nice employees.

Ch
Review №83

Fast service

mo
Review №84

35 min waiting and then ended up with an employee that doesnt even know how to use a computer to find a part

Ja
Review №85

Very good customer service

S
Review №86

Not only rude but disrespectful

Zi
Review №87

Very good people.

ya
Review №88

Good customer service.

K
Review №89

Purchase a head light, he offered to replace it for me

Wi
Review №90

Good customer service

Ho
Review №91

Very helpful

Ab
Review №92

Customer service are Rude and not helpful

Sa
Review №93

Some guys working there can be unprofessional, their return policy is weird

Al
Review №94

Clean, organized and affordable.

De
Review №95

Omg!! They fixed the battery of my car for free..

Pl
Review №96

Thorough and friendly service

La
Review №97

Great staff.

No
Review №98

Great customer service

Jo
Review №99

Great service.

Sa
Review №100

Good service

Information
21 Photos
100 Comments
4.1 Rating
  • Address:5801 Schaefer Rd, Dearborn, MI 48126, United States
  • Site:https://autozone.com/locations/mi/dearborn/5801-schaefer-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A4308&y_source=1_MjQ2ODU3My03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 313-846-0553
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–7PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations