Jeffrey was extremely polite and patient with me during the change over to a new phone. He let others customers know how long of a wait there would be. He answered all of my questions and even re-explained something I was confused about. Overall fantastic service.

The ONE! THE SOLE store in Michigan where I was treated with respect and honored as a customer. The Manager Chris got me squared away quickly before and after i picked up my products. I had no line to wait, nobody not believing I was the owner of the account, no other workers or patrons secretly calling me racial slurs near the office door.I was respected and humbled to be there. I WILL bring other customers in that store and only that one.You need better Wi-Fi btw

Was able to answer my questions quickly and help me to fix my issue and order a replacement

Super helpful and friendly!! Gave me good advice on picking out a phone and were happy to answer all my questions.

The store manager was very helpful. He worked hard to find the best plan for me.

Chris and Jeff are both super friendly and wonderful. Super knowledgeable and were able to help me out with everything I needed. Definitely recommend stopping by.

Roy and Chris were very helpful in getting me a new phone wall charger, at a reasonable price and value of service!! Misplaced my original unit on this past Sunday, had no way to charge till today. Appreciate their professional courtesy and business knowledge!

I would love to say that the Verizon store in Fair lane mall has the best guy ever when I say this guy took care of 4 people at once and not one time did he show any frustration he always stayed polite and helpful…..this guys name is CHRIS and he was the best!!!!…Thank you for all of your help!!!!

They were helpful and got me to resign my 7 lines.

It was a pleasure working with Chris. He was great! He gave great customer service which made the experience go by quickly. He also has a great sense of humor! I would definitely recommend this location to anyone.

Today has been a super awful day. Trying to get my phone switched to Verizon from xfinity. Chris was professional, kind, and patient through this entireProcess he even stayed an hour after work to help me get switched over and my phone working properly so i can have my phone for work tomorrow. 5 stars.!

Chris and Jeff are awesome! Customers come first 😊

Chris and Roy were awesome, they’re were patient with me. I really appreciate they’re customer service, truly are a team. I would suggest anyone to go to them, if they’re upgrading or purchasing a phone.

Chris was very polite and patient and very professional

Chris has some of the best service there is. Highly recommended.

Today I came into the store to get the new iPhone. I was greeted by Christopher and he gave me the best customer service. He was knowledgeable about the phone and how I could upgrade my plan. I got upgraded within 20 minutes. Very quick and easy. I love that I didn’t have to sit in the store for hours.

Two gentlemen there named Roy and Malik had amazing customer service. I walked in less than 10 minutes before they closed and they had no problem servicing me. I will be back because of my great experience with them!

Thanks so much Brandon for my experience at Verizon

The guy Jeff made me want to change provider for my phone carrier

Jeff and Chris are great thanks guys!!!

I love going there I only go to one person and he always hooks me up. Great service great vibes 10/10 highly recommend

Excellent service! The sales Representative Brandon was very helpful, patient and gave us excellent service. He upgraded my phone and helped with the appropriate accessories. He was Very experienced in his job. Im very satisfied with the service I received.

Chris Turner was patient, helpfully explain everything to me so i could understand. He didnt give up on my problems and stayed on the phone with customer service 3 hours to help me solve my issues. Highly recommend him to anyone.

Very knowledgeable and seems concerned

I randomly decided to upgrade my phone and I got so lucky. Christopher answered all my questions, was super patient and helped me back up my phone in the store so that all my apps and stuff transferred over. He made sure everything I needed got installed on my new phone and was super chill when I wanted to make sure I could log into all my apps 😅 also helped me pick out the cutest case ☺️😍. I’m pretty sure I was a really annoying customer, so I am very grateful I had someone as awesome as Christopher to help me.

He Was Very Pleasant & Funny & Accommodated Me With What I Looking For

CHRIS TURNER WAS VERY PROFESSIONAL AND DID A GREAT JOB IN ASSISTING ME IN UPGRADING MY PHONE. EVEN WHEN I FORGOT MY PASSWORDS HE WAS VERY PATIENCE WITH ME AND HELPFUL. AND I APPRECIATE THAT VERY MUCH. VERY KNOWLEDGEABLE ABOUT WHAT HE WAS DOING. I RECOMMEND THIS STORY HIGHLY.

Mr. Turner has great customer service. He was very polite with my older Mother and was great with me. It was great doing business with him. I live in Auburn Hills MI, and would drive back out hear just to get his customer service.

Love these guys

Salespeople went out of there way to try and solve a Verizon tablet issue, then the Verizon network (SE Michigan or more?) went down. The salespeople were very personable, persevering and calm under pressure of faulty store equipment!

Sales representative Nadeyae (NaNa)Was very helpful and knowledgeable of the service and products being offered.My experience was second to none.Im thankful for compassionate customer service

The guy was really nice and professional even though it was only for a screen protector but the way he handled my Samsunggalaxy note 20 ultra was good and the screen protector I have it was call black ice its 70 dollars I like it so far and I cover the screen for any damages up to $250 so it worth the price to me

Chris was the store employee that made upgrading my phone an easy experience! He was courteous, knowledgeable, and professional! Thank you Chris!

Super helpful. Even With all the confusion from customer service, he helped me out so much

I just went in for a quote but thay had great friendly service

Walked i store, looked around, salesperson available right away. We looked at phones, selected what I wanted. Did sales, verified my account, and updated account. Very professional sales person, thanked me and expressed for me to come back.

The customer services was great! I had some unforeseen problems with my account and they didn’t stop until everything was right. Thank again!

Today Chris really helped me and my husband out greatly.

The Assistant Manager Raphael was awesome! Very professional and explaind my new information in detail! I highly recommend this store and staff!

Very pleasant

Amazing service best customer service very honest and loyal people

Its called Tmobile now. Great knowledge and service...

5 hours later an 2 of the 3 phone not getting incoming calls

Great experience

Good customer service.

I spoke with Chris yesterday and he was very patient, understanding and relatable and helped me feel better about my issue

They were very friendly and helpful and fixed my problem. Jeff was very helpful and friendly. He deserves a raise.

They entire staff uses coronavirus as an excuse not to do their job. Ridiculous

Not very happy. I came in to upgrade from an iPhone 6 to an iPhone 11. Service rep was personable, friendly, and helpful. He sold me the iPhone 11, an Otterbox defender case (my uninformed choice), a Spigen fast wireless charger (which doesn’t include the A/C adapter) and a Spigen GlastR screen protector. He spent an hour and a half transferring my data from the old phone to the new phone but less than half of the apps were transferred. I declined a second attempt and spent time at home wiping the new phone clean and reinstalling the data correctly and completely. The wireless charger doesn’t fully charge the phone after all night and after researching the defender case online, it is clear that this is a frequent problem. I wish someone had told me. Conclusion is that I would have been better off doing my own research and buying online. Sheesh!

Fantastic, helpful service from Mary and her colleagues while assisting us with setting up a new phone. They were very knowledgeable and had a great sense of humor that made us feel comfortable and led to an overall pleasant experience :) thank you!

The store manager has zero customer service skills and is downright rude to customers. Does not approach problems with a mindset of how can I help? but rather blames the customer and does not put forth the effort into finding a solution for the customer.

I was very pleased with the services in regards to my new phone. She was knowledgeable, patient, helpful, polite to me. Thank you. I have a clearer understanding about this galaxy s10 plus.

Dont like the company very much but I did love the service a manager provided. Miss Mary King. A fantastic person. :)

Ive been to a lot of Verizons however I must say the customer service at this location is great. Specifically Leo-- he was a very kind young man who was patient and accommodating.He deserves a raise.

Friendly workers helped me get what I wanted

As a Verizon customer this was not my first time visiting this location, but it was my best experience yet. To make a long story short, I took my ward to this location to upgrade her Galaxy 7 Edge. The customer service rep that assisted us was Ryan, and he made things so easy, and pleasant! He was courteous, attentive, helpful, explained everything in detail, and was ultra professional while doing it all.I ended up not only upgrading my wards Galaxy 7 Edge to the new Galaxy S9+, but Ryan did such a good job explaining all the specials Verizon had going that we ended up going with the family plan, and I got a new Galaxy S9+ myself!Kudos to Ryan! This was a five star experience if there ever was one!

Professional, friendly, knowledgeable, efficient

Amazing customer service! They make sure you are taken care of quick and efficiently. Its impossible to walk out of here without a smile

Just stopped in over lunch to get a new phone and Ali was excellent. He explained everything very well, had answers and suggestions for all of my questions, and got me in and out in about 20 minutes over lunch! Great place to shop. Fast, reliable, trustworthy, and personable staff. Would highly recommend.

I went in yesterday to get a new phone and I had the best experience ever!!! Mary was super awesome! She was very personable and answered whatever questions I had. Ahmad and Ryan were very friendly as well. You guys make a great team! I will definitely recommend this Verizon store to anyone.

Mary is amazing at Verizon in Fairlane Mall!Mary has great tech skills and is very personable. Chris and Mary gave us superb speedy service!

Didnt really care for customer service.

HATE VERIZON. Left after about 15 years of being a customer here. Once we discovered we were paying more then twice what other people we knew were for the exact same services!! When I asked what Verizon offered that was unique or different from other companys for us to be paying so much more, the young man behind the counter said I really dont know. EVERY Verizon store Ive EVER been in has always had high pressure sales staff as well. I dont like how pushy they are at all. Those are just a few reasons......

Mary was of great assistance today! Met all of my needs. Best service.

Stopped in on 6/9 to switch carriers and pick up a new handset. Saw and dealt with Sade, and I gotta say it was one of the better retail experiences Ive had in a while. Sade was very courteous and professional. Also seems to be a very cool person. Thanks Sade! Im enjoying my new phone.

Mary was the associated who assisted me and the customer service I received was superior. She was very knowledgeable about the product and was able to help me open a new account and recommended me the best options. Mary was able to assist multiple customers while providing quality customer service. She went above and beyond to make everyone happy

On 2/6/18 I needed a new phone. Going back to flip phones my wife and I have been happy at Wireless Solutions Center in Fairlane Mall so I went back.This time I was helped by Sade, who laid out the iPhone choices. I dont need the fastest processor and the camera on the SE is good so thats what I got. She was friendly, knowledgeable, and patient with my questions. Then she started the cloud thing, transferring all the photos, texts, and voluminous contact info into the new phone.But what if all that stuff vaporizes? A lot was riding on this, like getting a blood transfusion at a hospital. I sat down and read for a few minutes. Soon Sade handed over the finished product and everything was there. Happy camper ever since. This is a good example of the service here.

On Tuesday I switched my service to Verizon and got my mom an upgrade on her plan. I worked with Mary she came in on her day off just to take care of me. She was awesome and fun. She made me feel like I was apart of the family while I was up there. Thank you Mary for the exceptional service. My mom and I love our phones and will be back for our ipad soon.

I had good service

The team at Verizon inside of Fairlane is amazing. Malik and Mary was very patient and helpful with explaining everything and getting me set up with my new phone. Thank you and appreciate you both.

Hey Sade did a wonderful job helping me today! I love my new iPhone! I dont know what I would of done today without her great customer service! Thank you!

I’ve been coming to this Verizon since I got my first phone as a little kid and it’s always been great. Sade was assisting me yesterday and she was very professional, friendly and knowledgeable. She got me in and out of there quick as I was upgrading my phone. Sade was awesome and overall my experience there yesterday was great!

Mary King the store manager was awesome as well as her highly trained team. I had been in the store 3 times this week for a stolen phone with complications and they all helped guide and resolved all my issues with such a pleasant demeanor

Very well placed v store, you go in and see phone after phones. I guaranty youll find just that. Dont be fraid. Find it..... and stuff

Have been into this location twice, for two separate projects. Both times, worked with Mary, who might be the most competent human I’ve met in any field. On the first visit, I thought we were asking the impossible, walking in with two phones and three tablets, hoping to move accounts between them in a way that only happens when your sister has a grand plan for your old gear. Mary asked what we wanted to do (which took about 10 minutes to explain), and had all the gear completely redone in less time it took to explain. Was like watching a Jedi Master at work... Went back yesterday and was fortunate enough to find Mary in the store that day, and she helped shuttle everything to to a new phone in a seamless and swift way that most of us thought would be possible sometime in the far future, but she somehow manages to make happen in the present. There IS Something About Mary...

These folks bent over backwards for me! They were really friendly and made the potentially stressful experience one that is enjoyable. They were both knowledgeable and helpful! Extremely personable staff, were willing to drive over 1.5 hours to another location to get a product I was interested in. I highly recommend them!

2 years later still a customer & am more than satisfied. Mary is the best, super friendly & helpful. Made upgrading easy :) Verizon has the best service hands down, thanks again!

Brandon was kind, helpful, and super knowledgeable

I came in and had a phone issue i was not to happy about, i just got my phone a year ago and its starting to slow down, Mary was calm, and patiently helped get my phone back to how it was before, she didnt even mention an upgrade until my problems were solved, so i will be coming back next month and upgrading me and my wifes phone, I recommend anyone who wants great service to see Mary!!!

Chris and Mary are the bestVery helpful and knowledgeableHooked me up with everything I needed and explained my bill and details.I would drive the extra time to shop here again

I will never go to another Verizon. Mary provided me with the best customer service experience I have had with any carrier. Her and the staff kept it fun while I was there and made sure everything was done for me before leaving. If you want a great experience only come here!!!!!!

Wow, never better customer service in my life. So friendly, helpful, and genuine! Sade needs to be the manager over that location for sure! Ali is a gentlemen and was able to help me when Sade had to take care of a customer service issue. I also had the pleasure to meet the district manager Sean! Just an all around amazing team! Took me away from stupid sprint! Thank you all soooo much!!!

I usually Im satisfied with my service however today I experienced one of the worst customer service today when my daughter and I walked in and Caro who was standing at the register did not acknowledge us when we walked in nore did she acknowledge us when we were 50 in from her face at the register while she engaged in a personal conversation with a young man. when my daughter spoke and said hello she then said oh Hi. We came in to purchase a iPhone charger that I had a warranty for. before she even looked in my account she told me that I had to go to the store that I purchased the charger from which was not true. I then called customer service at TMobil. . Asia explain to me that that was not the issue however she ordered the charger and is having it shipped to me at no cost. She also documented my experience and sending it to corporate.

I was very impressed with how courteous and professional everyone was at the Fairlane location. Chris, the store manager, made replacing my old phone a smooth and easy transition. I will be back!

Ryan and Mary were great! Very polite friendly professional and knowledgeable about the product and service! Oh and Sade was hilarious and great at her job as well!!

The store manager Mary was absolutely great. Very helpful and knowledgeable.

Leo, Mary, Steve at the Dearborn Verizon storewas great! Leo was very patient, accommodating & very informed. He should be promoted to manager.

Just switched to verizon from sprint. I got incredible service from Mary. She was very nice and knowledgeable. I would recommend this store to anyone. Nothing but amazing people here. Everything was very painless and smooth.

First time I came here a while ago to get a phone it took forever. Mary had me in and out with the new upgrade. Better management and better staff.

Raphael was great. I really enjoyed my experience.

Ryan and Ahmed was absolutely amazing and very helpful!!! These two took their time with me and made sure I was completely satisfied!! I left sprint to come to Verizon and I can honestly say that was the best decision Ive made.

Mary provided excellent service. Not only did she sell me a new SIM card, and set me up, but helped me troubleshoot a few issues.Fast and convenient!

Helped me get what I needed.! Also very quick got me out before I had to go back into work from lunch

Had the best experience at that store Mary was very helpful and spent a lot of time fixing my bill and setting up my phone. Would recommend her to everyone

Went in to get my wifes tablet fixed and Mary was great. She helped us get a new one and recover our information. She even set up her Netflix. Great place to go.

I had a great experience with Sade and Mary. They were really professional and helpful. I would highly recommend this location if you really want great customer service.

Best store manager - ever! Mary was very helpful and went above and beyond in every way.

Mary helped me get my new phone. She was fantastic I will only go see her. She was patient and over the top helpful.

Mary was AWESOME. #FirstTimeIphoneUser

The customer service was excellent!!!!!! Both Ahmed & Ryan were GREAT!!! They took care of my every need and they were very patient!! I appreciated the way they treated not just me but every customer in the store. This will be the only Verizon location Ill be stopping at from here on out!!!!!