This place is Amazing! I went in to get a tire checked because a sensor issue was present. I was fully prepared to pay for another tire and or three tires if needed because I have the run flats which no one has in stock. Not only did they have them in stock, when they checked out the tire, They found out that I had too much air in my tires which was activating the sensor. They saved me so much money and time! Highly recommend!

Mavis associate was very speedy kept a smile and the service was great I did get the oil change of course 😆my baby needed it.

The team here was really friendly! The young lady tay was full of great uplifting energy; very positive and helpful! I love it here and will be back to get my brakes done.

Nice customer service, nice an efficient business. Major salute to the mechanics there they handle their business. Big ups to the young lady at the counter, her energy was up to par she also made me feel like this was home for my car. Nice service I will most definitely be back 💯

This is my second time at this location and the service is incomparable. Tay was accommodating and offered the best price for my service. I would never go to any other tire shop.

Mavis was courteous and professional. I experienced great service at competitive prices. Staff was friendly and helpful. I had made an appointment online and ordered tires through their portal. It worked out perfectly. They were ready for me when I arrived and finished that same day. I highly recommend Mavis for quality work.

TJ is a great store manager and takes time to talk to customers and check in with them and provide updates. I appreciate this location for taking time to explain what was going on with my car and not disregard my concerns. Thank you to regional district manager Mr. Jamal flowers for transferring my service to this location from the Church Street one. All we want as customers sometimes is an attentive listening ear, empathy, and good communication.

Michelle handled my reservation with courteousness and amazing customer service. Shawn completed the installation of my new battery in record time. After putting off this service all week due to negative experiences with auto care in the past, I am so glad I was referred to Mavis. It was my first time trying the company out, but it certainly will not be the last. Thank you to Michelle and her entire team!

Excellent customer service. Plenty of parking. Great location. Easy in and out. Best value !

Nice front end staff but the experience was not good. Luckily I asked multiple times did you look at my tires... Went from they are great to when I showed up, one was damaged and needed to be replaced after being told all was ok. The staff were nice but the details are what matters when your life is on the line. Makes you lose trust in the ones you need to rely on to make sure youre safe....

Ive been using this location for several years including when it was a NTB location. While its now a Mavis Tire location, Ive found the service here to be top notch. In particularly, this morning, the store manager (TJ) went well beyond my expectations in helping me figure out an air leak with one of my tires. I super appreciate their persistence in figuring out the issue and giving me the piece of mind that it has been resolved.

Brought my vehicle in and I was dealt with professionally and quickly. Highly recommended. I dont do reviews often, but this store warranted the time and effort of a review. Good going guys

They have great customer service. Tay is the best and she was very welcoming. She had a positive attitude and was very attentive to me as I waited. I definitely will be back.

TJ and his crew diagnosed my issue with shot struts on my 1999 Subaru. The price quoted was MUCH lower than the dealer and even lower than an independent shop for lifetime warranty Monroe shocks. They also replaced needed front brake pads while at it for a small add-on. There were temporary issues with the parts supplier with the rear shocks that required me to come back the following morning to complete the installation. and another issue with a stubborn rusted bolt that refused to move, but these minor issues were resolved with good communication. The shop is professional and not terribly busy, so they were able to fit me in on a walk in basis.

Best customer service Ive received from a sales consultant in quite some time! The young lady Tay was extremely professional and attentive to my needs, she understood that I really didnt know what I was doing, so she made sure everything was taken care of! I appreciate her ability to multitask and make sure everyone there was acknowledged! Thank you Tay, I will be back and I will recommend you and the company to my family and friends!!

I called Mavis after I received the worst customer service at Wal-Mart auto center Gresham rd. The best switch I must say. Mitch answered the phone and was courteous and helpful!!! I got tires for a great deal! They took a little longer than he stated which typically would have been okay but I needed to take my daughter back to school in Alabama. Tay signed me in and out. She kept the customers informed of where we were in the process. She gave me the essential worker discount I work for the state and havent missed a day of work during the pandemic. The oil change is a little more pricey than Im use to. Im not sure if Ill return for that but Ill definitely always price check with them first! Keep up the great work. My tires look great!

I walked in the store for an oil change I was happily greeted. The customer service was phenomenal! The service was fast and sufficient! The mechanic working on my car finished my car in 15 mins. If you want fast and good service, I recommend you visit here!

After making my appointment online, I received a confirmation call the next morning for the time scheduled. I was received in a timely fashion and the car was serviced in less time than was offered.After I was done with my services, I was given suggestions on further upkeep on my car in the future.It was a pleasant experience, all around. Ive used the same company in other locations, but this location is my favorite.

I had the tire sensors changed in my old car. The staff was quick and competent, and the repair was priced at a discount. If you have to wait a bit, the snack machine is well stocked, and they have WiFi and cable TV. It was kind of empty when I went there, so I chatted with the staff for a while. Afterward, I took this selfie of us all. (Im in the mask.) Having worked in the auto industry myself, the only advice Id give them would be to complete the corporate branding switch from NTB to Mavis, including a makeover of the waiting room, furniture, and all public-facing areas indoors and out. I know many automotive customers dont know auto repair and the inner workings of their cars, so theyre often jumpy about whether to trust mechanics. I see no evidence of anything worrisome in this shop. The shop and staff appear above board and trustworthy to me. I have bought tires from them in the past and have had other work done always competently and for a fair to discounted price. My regular mechanic, who is extremely competent and trustworthy, always sends me over to Mavis for anything tire-related because he doesnt have the equipment for that. A branding makeover might set worrying minds at ease.

Came in on a Sunday afternoon after the first few places were too crowded. They patched my tire up quickly, put it back on my car and I was on my way! I’ll definitely be back here if I ever have any more tire trouble. Customer service is A1.

Tay was very good she is a asset to the company

Took my vehicle up to this location twice and I received nothing but good customer service. Tj was great at answering all my questions and he seemed like he had great knowledge about vehicles. Greatly appreciate the service I received

This Mavis location is bar-none the absolute best. The staff is very courteous and respectful, expeditious yet tedious with their work, and, overall, a joy to visit! I’d recommend this location to anyone.

Dont go here. They have no grasp on the concepts of appointments or communication. I had a 9 oclock appointment. At 9:45 my car was still in the parking lot. When I asked what was going on I got a litany of excuses, all of which could have and should have been communicated to me upon check in or any time in the 45 minutes I was sitting in the waiting area. They have no respect for your time.So I called the number they asked me to call for customer complaints. The lady I spoke with was very nice and apologetic. She said she would escalate it to the district or regional manager (I cant recall which) Jamal and he would get back with me probably tomorrow, Wednesday. Here we are on Friday with no call. Yet another collasal waste of my time. Mavis Tires DOES NOT care about your time.

Terrible service. So many issues dont know where to start.1. Promised to complete my vehicles the next day. I left the cars there an extra day and still wasnt ready.2. When I came the manager opened up after 10am when 10 to 15 customers were waiting to get there cars at 8am when they were supposed to open.3. No one answered phone nor call you to let you know the status of your vehicle. I got very simple things done and still had so many problems.I would stay away from them.

Came in for a tire and oil change and they really helped me out. Great staff, full of comedians! I’ve been here many times in the past and they’re always helpful but the new management is going to turn this place around for the absolute best!

Tay and bre have the best customer service will be returning again

Im super appreciative of this establishment. They were prompt, fair and reasonable. Not to mention, they are open on Sundays. They accommodated my request and treated me kindly. They even provided me with a charger while I waited for my repairs!

Was having a very complicated day with one car in another shop and my mothers cars front tires low. Stopped in to try this location and they were very helpful, got it in that afternoon, diagnosed loose stems and tightened up at no charge and got that car back on the road. Thank you very much for your care for the public.

I had the most pleasant experience with George at the Dekalb Industrial location. I had an issue with my tire on a Sunday and was so stressed that I was going to be without a car. I spoke with George who provided great information on the process of replacing my tire and was so helpful to make this experience peaceful and stress-free. I would highly recommend my family and friends to George at this location any and every time! He was awesome!

Highly recommend, they had awesome costumer service and help me pay cheaper price for my brakes

Tj is a great store manager very professional and work is Incredible. I would recommend him to everyone

I visited your facility in Decatur GA, and I was very satisfied with the urgency given. My car had a nail in the tire and they were closing they made an effort to stay open to help me out. I was very satisfied with the customer service and quickness to get it finished. Thanks to Tay Tay and the manager.

Great shop wonderful people Tays customer service is a1

I’ve been to this location twice within the last 6 months and I’ve been so impressed! The frontline team is knowledgeable, honest, courteous, patient, understanding and fair. They communicate with the back of the house and set the expectations for the customer providing excellent customer service.They make you want to come back. Hell, I did! My coworker was shocked I took my car there because of the previous company’s reputation. But, I told her about my positive, previous experiences, and how I trust them with my baby.THE REASON FOR MY VISIT TODAY: My serpentine belt failed today. I was able to get it there by 1:30, my car was ready at 3:30, and the price was surprisingly low! I’ll definitely be back for the recommended services. It’s a completely different experience from the other company that was there years ago. I highly recommend this location and I think I’ll give them another shot at servicing the fleet I manage.

I met with Steve, the store manager, and explained my tire problem. He was very helpful and knowledgeable. Steve was also very friendly and got my car to the back quickly where I found out one tire was able to be patched but the other had a screw in the sidewall and had to be replaced. Steve made this whole process easy and communicated with me very well the whole way through. He even got me some new lug nuts as the old ones were getting wore out. Steve has earned himself a future customer for as long as the service stays at this level.

This is the best place I’ve experienced so far when it comes to anything dealing with my car. The service is fast they get you in and out & Tj is awesome very reliable .

I visited this location when I had a blow out! Luckily I was close by and got my tire needs met by an assistant named Stephen, he was courteous, well spoken and he knew his tires lol! The overall experience was great!! I was very happy!

Have had several great experiences in the past few months. Most recently I went in for tires but the Service manager ( I think his name was Guy or Gus) pointed out a few other important maintenance repairs needed. I wasnt happy about spending the extra $$ but it was worth the safety and my car was ready by the time I got off my shift.

Great service from tay and tj the store manager

Tj the store manager gave me the best experience I have ever had over my car. I have a newborn 10 weeks old. I needed my car fixed ASAP. My ac was broke and I obviously can’t have that with a newborn baby in 80-90 degree weather. Everyone else I went to had a waitlist due to Covid. There we’re no appointments. He squeezed me in and got it done fast. Which I really ask appreciated because I don’t last long sitting for hours with a baby. He has great customer service. I felt like he was actually concerned and really helped me as a customer. I will be visiting again for future needs.

TJ and the other gentleman were so helpful today! I drove around to five different stations for air. After paying at Kroger and the machine removing air from my tire… it poured down raining on me. I called and was advised to come in and that I’d be taken care of. Thank you guys for your service!

Went in for a tire rotation and oil change. Friendly staff and overall great experience. Asked for a quote as well for a timing belt change and gave a competitive price!

Yoshi was very helpful in doing a late request for a full car inspection. He helped save me a lot of money with discounted parts and performed fast quality labor. I will definitely come back!

I wouldnt trust my car with anybody else but Marvis Tire on Dekalb Industrial. They were very informative on the issues my vehicle was having, answered all my questions without hesitation, thoroughly! Impeccable customer service, very polite and respectful. Choose Marvis Tire & you most definitely will be in good hands. I’m highly satisfied with the service they provided, I couldn’t be happier!

I stopped in because my tire pressure light came on and Tj said to give him a few mins that he will look at it. Maybe five mins went by and tj came out and checked all my tires and made sure the pressure was good in all of them. He also offered to check my fluid levels while I was there. I will def be doing business with Tj real soon

I love the service really good place to get your tires. They have good customer service

Bobby was so professional and fun to be around I love the energy that he brought to the place. I was very impressed with my service and I will come back next time

I was was very pleased with my experience on last week. I know nothing about tires and my husband usually handles this like that. Stephen at the DeKalb industrial location store came to my rescue and help me out and it was not a struggle. I needed a new tire and he had me in and out and I really appreciate it.

Took a little longer than expected, but I was very satisfied in the end. Staff was highly effective and really sociable.

Great customer service, great shop. Employees there were very helpful and informative. They not only had the skills but also knowledge of what to do to fix my car.

Love Going Here They Are Very Efficient And The Customer Service Is Always Excellent! Would Recommend Them To Anyone Needing Something Fixed, They Will Get You Right Every Time! The Manager Steven Will Make Sure Your Car is Good As New And Everything is Working As It Should!

I have to admit that I had my reservation coming back to this location after I had to get a new motor. I gave it another chance. They are under new management now Stephen the Store Manger was able to squeeze me in after showing up to the wrong location. (Made an appointment for Church Street by accident) And Gus the Service Manager really took care of me today during pick up. Very helpful, patient, and informative. There is hope after all. THANK GUYS!

Customer service is awesome. I have had no issues when it came to servicing my vehicle.

Tj the store manager was great help

These guys are fast. Highly recommend. The new store manager took real good care of me and my vehicle.

Ms Tay has phenomenal customer service Ill definitely be returning!!

The manager Tj was very helpful. Good and fast work.

I brought my car in for oil change and a tire rotation. They were quick and super friendly they did not track dirt into my car. When they got in they did not move my seat.

Stephen was very helpful he orcastrated my whole trip there, from the time I arrived til the time I left. Recommended my services, great tires.. For Awesome Service, ask for Stephen! Awesome Customer Service, and for that I will return.

Great service! Tire repair was quick and easy

Great service!!! Antoine the New Manager is on his game.

I had the best experience and I will be returning! Thank you for making my day better

Gus. Was very helpful and informative.

MAVIS/NTB in Decatur, Ga is a solid tire spot. Thank you Tay for the help!

Excellent customer service. Thank you for helping meet our needs!

Them folks so fye! I swea twin, very professional & gave me deals and options to make payments.

Take my vehicle here today to get an tire replace. Because it had an nail on the side wall of the tire. The gentleman working the front desk was very professional and helpful. The sevice was slow. But it was worth the wait. Thank you guys for your service. Five stars.

I brought my car in yesterday because I had a flat and the tire was under warranty with NTB before Mavis took over. They are clearly understaffed, as the wait was very long, but when I finally was helped the gentleman that took care of me was very kind and seemed to really care about helping people and his job. The only saving grace for this location. They repaired the hole in the tire with a patch at no cost, but when I went to get in my car this morning it was flat again. What was the point of that? Disappointing and a major inconvenience. I will not return.

I had a great experience here today! They were friendly, fast, and honest (I overheard the manager telling a customer that she wasn’t due for an oil change yet and to save her $). They patched my tire up quickly and I was on my way. Lots of seats outside and places to socially distance. All the employees I encountered wore masks, noses covered. Thank you Mavis Tires!

The store manager (Stevens) was the best. My concerns were heard. They resolved all the issues.This was my third time returning because of the service I received. Thank you!

This Mavis location is awesome. The staff was very accommodating and the manger Stephen made sure I was taken care of. I will definitely be coming back and letting everyone know to come here.

Best store around the two ladies in the front are wonderful

Went to Mavis this week to get a tire for my vehicle and was greeted by Stephen the store manager,Gust and George. They is very friendly, warm welcoming, professional, and well knowledgeable about the work they do.Every question I asked they knew the answer within the blink of an eye. You can just tell they enjoys doing the work they does. Will highly recommend anyone to them

Steven was extremely friendly and welcoming! Got my front brakes taken care of quickly as well. Definitely coming back here to get my back brakes done!

Service was great. Was greatly helped getting the best tires for my vehicle and receiving other tune-ups I was not aware of. I highly recommend this marvis tire & brakes location.

The the store manager was great got me in and out

Made an appointment 1 week ahead and showed up 5 minutes early. Ended up leaving 45 minutes later without getting oil changed bc they had not started and said it would be 2-3 hours!!

In short, on December 24, 2020 the general manager of Mavis Tires and Brakes, Mr. Stephen Chapman, went above and beyond the call of duty to help my daughter and I get our (rental) flat fixed. After driving to two vendors, (who was no longer in business at the address given by Alamo), I refused to drive to a third unless they were able to guarantee an appointment. Not being able to confirm an appointment with another vendor until Monday, December 28th, Mr Chapman agreed to help.With most, if not all, vendors closing early (3pm) on Christmas Eve, we would have been stranded had Mr. Chapman not worked us into an already tight schedule. Thank you Sir. We appreciate you.

I really hate waiting, and Bobby and Quentay made sure I was comfortable during my wait. I love the service

Ive been coming to this location since it was NTB & Ms. Reese was the manager. She was awesome! I continue to come to this location, now that its Mavis b/c the manager Steve takes good care of his customers.

I called for a last minute oil change on a Sunday. They swiftly got me scheduled and had me out the door in no time. Great service, kind staff, and excellent service all around! Well be back for sure!

I appreciate how Steve and his crew serviced my vehicle. There was a little wait but he had me and in and out with no issues. I would recommend this location to anyone in the area. Great job fellas!

I was very impressed with your service today. I was very please from the customer service and the service done on my car it feels brand new. I will recommend anyone to this mavis location the whole staff is so polite and easy going it’s worth the wait trust me 🙏🏾🙏🏾🙏🏾🙏🏾Great deals and discounts. It’s a good place to invest in when it comes to your car services.

Had my car serviced here twice previously and I am very happy with their service. Gus and Steve (the store manager) are both helpful and very professional. Elwyn, the tech, has done a fantastic job every time

They have a whole new crew and they are much better than the old crew. They are awesome....great communication.

Bobby was sooo efficient and knowledgeable! Yay Tay was the best head of the front of the house personnel! She is new and made me feel so at ease. I love this NTB! Between the two of them, you get the best of both worlds. My Jeep runs great and they both made me smile and so glad that I continue to come here!

This is our first time here and the service was superb and fast. Reese called us ahead of time to confirm our appointment and to let us know about the different tires available since I put in the wrong size. She also honored the price that I booked with online and that was great. Chris kept us informed of the services that we needed and how much it would cost us. Or wait time was decent considering the work that we needed done. We will definitely return.

Great customer service keep up the great work this is my new tire store Stephen the store manager did a great job on helping me with my needs me and my wife thank him

I wood like to thank the store manager Stephen for understanding I was late for my appointment and the job still got don thank you all so much

Had a wonderful experience the manager Stephen was awesome he found a way to fit me in for an appointment and was also very professional thank you Stephen the staff was also awesome as well

Great customer service, help people thats in need. Steve make sure every customer is happy and safe when they drive off. Thanks Steve

I had service done there on Sunday afternoon and for it to be a Sunday my service was excellent I can’t complain. The store Manager Stephen was very professional and the service he offered to me was very helpful. I will return if I need any other type of work done.

The manager Steven was excellent. Everything was professionally done. 5 stars.

The store manager TJ got me in and out. And he treated me with respect and that matters to me

I came and got tires from Steven EXCELLENT SERVICE I was in and out with no problems, Staff is super friendly and quick, i will be returning.

Picked up a nail on a job site and they helped get me back out on the road. Great group of people.

I’ve been to this location four times and i must say that this place is the best the store manager stephen was very helpful i wood recommend this place its the best

The store manager Stephan was great very helpful i will recommend strongly to all my friends and family

Took my car there for two front tires and an oil change. Left 5.5 hours later with a broken car key, dead battery and poorly installed tires. Do not let Yoshi service your vehicle. He passively tried to push me to have several expensive “repairs” done to my car. After a back and forth about “taking to his manager” and “looking out for me” I was exhausted and asked for two tires so I could leave. Went to start my car, after my key broke right in the presence on the manager who looked dumbfounded, and the battery was dead. Battery is less than 4 years old. Yoshi manhandled my car key. Probably dropped it and rolled over it with some equipment. Oh and the inside door handle area was also cracked. I’ve called the customer service number twice and was told a regional manager would call me. No call. I guess I’d better call Harry or the BBB. Something will be done.