Great customer service!! Would definitely recommend to anyone interested in upgrading or getting new phone.

Dude was cool and made sure I understood everything. Got me the best deal and accessories. Having been to a different Verizon store and leaving with nothing. Definitely an upgrade.

To whom it may concernThe person behind the desk at the Verizon store at 4661 E Maryland St Decatur ILWas a very nice person and helpful toHis name is MasonVery professional helpful and greets you with a ☺ which the world could use more of themSincerelyLeda n Hope Shelton

Owen was a great help! We appreciated his patience with our questions and his advice to make sure we were getting the most bang for our buck!

Maurice was a pleasure to work with and made the visit a good one. We had a lot to do while we were there and he was by himself. He didn’t miss a beat. He was able to prioritize and juggle taking care of our needs as well as other customers that came in.

Joshua did an outstanding job- stayed after hours to make sure my new phone synced.Thank you

Lane was great, friendly, super helpful and explanatory!!! I do wish I was told there would be an early termination fee on another line before contacting Verizon.

Betheny was extremely helpful and made the experience of getting a new phone and switching to iOS much easier than I expected. She was very friendly and answered all of my questions as well as helping me get everything switched over and working properly. She provided amazing customer service and I will definitely return in the future because of her!!!

Here’s another case of a business where the employees are much more helpful than the owner/manager. I recently added my mother to my Verizon account. Since I’m out of state I had to ship the phone to her. My mother took the phone in to Sara at this location and paid the $25 for assistance in transferring contacts and data over. Sara was great. The issue is with the owner/manager. The next day my Mother realized that not all of the contacts were transferred. Additionally, all network functionality - calls, texts, data, etc. wasn’t working. In a panic she went back to the store looking for someone to help her. Mind you, she had paid $25 for work on the phone the day before, work that wasn’t necessarily complete. She walks in and the manager / owner proceeds to tell her that he doesn’t troubleshoot. He was busy on the phone, and couldn’t be bothered with a customer - an elderly woman with a breathing condition in a panic - who was in tears who had no way to call anyone for help. After practically begging him he tried to give her an 800 number - but how was she supposed to call without a working phone? I’m sure he felt like a big powerful man making an old lady cry.

Very nice and helpful staff. They did a great job trying to help me, considering my phone was insane. Lol.

Sarah was incredible, my phone was literally blinking from screen to screen. She tried to remedy the problem but was unable to. I was due for a new phone, but I wasnt intending to purchase at this time. I told her I wanted something comparable to what I had without quite so high of price tag. She was so patient with me & explained the different features of 3 or 4 phones that were in my price range. She gave me a heads up on things that were different from my phone to the new one. I was really put at ease for this transition. Love my new phone! Thanks Sarah!

Very helpful and great customer service 👍

I always receive good service at this place yesterday was no exception. Sarah was right on top of what I needed made it a very pleasant experience. It was no high-pressure salesmanship but just very knowledgeable person helping me choose the right phone.

Great please. Everyone worked hard to help us out. Highly recommended.

Very nice, friendly young man.

Maurice is the absolute best! I wouldn’t go anywhere else!

My very sweet grandmother has always paid her phone bill on time, has never had one missed payment. They always take her payments straight out of her card every month. She had been a customer of theirs for 15 years. This July my grandmother paid in cash for the first time. The dude at the Verizon store, in mtz, pocketed her almost $300 payment and has left us screwed. They are trying to get my grandmother to pay over $800 Because they continue to screw us over and over again. Verizon sucks.

Johnathan was a great help. His customer service was excellent. He was attentive to the need of my business and even went beyond by making sure the equipment I purchased was indeed the product that I needed.

Do Not go to this place!! We purchased 3 iPhone on line like Jonathan suggested. Said it would save us money. 2 out of 3 phones worked fine. 3 one wouldn’t activate. Spent hours with Apple they were at a loss. Recommended we take phone back. Russel wouldn’t take it back. Said there was nothing they could do. Didn’t even have phone 24 hours. Never able to use it. Verizon store helped 10x more than Russel who then basically told us to leave their store!! Had no problem taking $2000 but wouldn’t honor a defective product!!!! After spending hour after hour on phone with Verizon we are having to wait for new phone by mail!!! I can’t believe Verizon wants to be affiliated with an outfit like this. After some research found this is common practice with Russel. So shame on me for not doing research ahead of time. Just don’t use them!!! Read reviews. They have lots of bad ones!!

We had a great experience. Jeremy was super helpful, made sure that we got exactly what we needed and even picked out the cases both of us wanted without us even telling him. Would recommend people to go here!

Exceptional services.

Yes he was very helpful even though I did not plan to buy a phone that day. I knew I had to get one that is dependable since I have no house phone and live alone

Great experience. Sarah was very patient, very helpful and very knowledgeable.

The customer service was impeccable. They were very professional and courteous. I enjoyed my experience.

Very good experience! I Would Definitely Recommend their services!

I have gone to Russell Cellular for Verizon for years. They have always been very helpful and great to deal with!

Sarah dealt with a lot of roadblocks during the process of switching me over but she crushed it 💪 dedicated workers.

Dylan was incredibly helpful and took time to answer all of our questions. Will definitely be going here in the future of all of our cellular needs.

Great customer service!!

Jeremy went out of his way to help me ! Much appreciated!!

Quick, knowledgeable, in and out quickly

On June 1, 2019 I came into Verizon to purchase a new phone prior to calling in receiving very helpful information. While inside Jeremy and Jeff made me feel right at home. I bought a case with my new phone which I did not like...immediately these guys began the refund process and had me in a new case almost immediately. We talked about how to navigate the Verizon app, all the accessories for my phones and what benefits my lifestyle while staying in budget. I’ve never talked to anyone who put this much thought and effort into a customer. Knowing my questions were repetitive I felt like a pest but this wasn’t the case for Jeff and Jeremy as we oddly continued to have a great time and experience. Longer story short... I told them if my total didn’t add up to $1000 as Jeff kept up selling me ( lol im jk) that we were in good shape! Thank you guys so much.

Great service, knowledgeable, friendly

Don’t go in and expect to be told the truth about your bill. It seems Brian likes to tell tales.

Shootout to these awesome employees . So knowledgeable and so helpful!

Came in today looking to pay off a old device and upgrade to a newer device. I was on a time crunch they got me exactly what I needed and I was done in time for work! Ty Lexi Lynch for all your help today!

It was great!

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