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TrueTech Automotive
797 1st Ave, Des Plaines, IL 60016, United States
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TrueTech Automotive
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Mi
Review №1

Quality, timely service at a reasonable price. I am so confident in their abilities that I have turned over the maintenance of my corporate fleet of 20+ vehicles to Matt and his team.Use these guys, you will not regret it!

Dh
Review №2

I canceled on Steve like 5 times because of problems of working on my own car. had an alignment done and the car drives flawlessly now. Really knowledgeable and trustworthy!

Tr
Review №3

We’ve been bringing our cars to True Tech for about 3 or 4 years now. They are very honest, reliable and always do a good job. They are a pleasure to do business with and one of the very few places we truly trust our cars with.

Ma
Review №4

Great honest mechanic and crew! Trustworthy and efficient, no hidden costs/fees. Only place I take my car.

Jo
Review №5

TrueTech Automotive abides! They certainly lived up to their stellar reviews. I would recommend them without hesitation. I dealt mostly with Steve and Matt, on the phone and in-person. Both were not only professional and courteous, but just really good dudes in general. Ill be bringing my vehicle back to this fine establishment whenever the need arises! Thanks TrueTech!

Da
Review №6

Weve been going to true tech for around 5 years for all of our auto repair needs. They have always been extremely fair, and really do their best to make sure theyre not overcharging you. Theyve even recommended taking my car back to the dealer when they could have charged me for services. I highly recommend them, easily the best mechanic in the area.

Ju
Review №7

The most honest mechanics youll find.

Mi
Review №8

The very best in auto repair, we have been going there for years. Honest, fair and extremely great work every time. A+++++

Mi
Review №9

Great place! Very professional, communicative and reasonably priced. Respectful and quick. And staying safe amidst COVID. Hats off to Steve, Lou and Max!Had some tire work done, old tires removed and took the wheels home to paint. Didn’t charge me anything when I took them home, appreciate the trust. And when I picked up the wheels with tires installed, they were absolutely unmarked - not a scratch, scuff or mark anywhere! They even put cardboard between them for safe storage. A small dollar job, but high dollar respect. I’ll be back.

Ra
Review №10

This place is incredible great service they are on it, they tell you what it is no games very professional at what they do so far so good love it.

de
Review №11

These guys are so great!! Very reliable, always willing to help if they are available to.

Te
Review №12

Always attentive, responsive, honest about services needed, and high quality work.

Jo
Review №13

Have been there 3 times for our car and truck. Nice, professional establishment and seems to be very reasonably priced.

Do
Review №14

Outstanding! Matt and the team there are excellent. Highly recommend them. If you are looking for a great shop to work on your car...this is the one.

Lu
Review №15

Wow, did these guys deliver! My dash messages suddenly went wild and it seemed all of the systems on my Ford Econoline were failing. After a thorough check Lou discovered that an animal had nested in my vehicle and chewed through a ton of wires. After lots of troubleshooting and numerous repairs my van was up and running again. Competitive pricing, good communication, very professional! Cant ask for more in a mechanic.

Ar
Review №16

The do good work without the hard upsell. Fair prices

Ka
Review №17

Great shop. Honest prices. Solid mechanics and worked overtime to get my car done the same day. Highly recommended

Ma
Review №18

Just took my daughters car there yesterday, she was having intermittent starting issues. She is a college student and nannies also. She told Matt she needed car back by tomorrow afternoon. He checked it today, called her and its ready to be picked up. And very inexpensive thing. I am very pleased. Will definitely bring my car here and recommend to family and friends! Thank you for being honest.

Ne
Review №19

It is Christmas Holiday Season which can be stressful enough. Also, in the process of buying a home to close on New Years Eve. My car is for an emissions test and suddenly my check engine light comes on. 🤦‍♀️😫Just moved in to a new neighborhood and needed to get my car looked at and fixed asap. So thankful to have driven by this place and looked it up...it had great reviews so I contacted them. They were friendly and answered any questions I had. Scheduled me for the same week. They were able to get my car fixed quickly the same day! Prices are very fair too. Would recommend this place to anyone.

Da
Review №20

Matt is a genuine, honest guy who loves doing what he does. Told me my options and helped in making a decision that worked for me. Greatly appreciate the service run at TrueTech, definitely making this my go-to shop.

Je
Review №21

Great place. The owner gave me an honest opinion when my car broke down: It was too old to fix. He just gave me a cheap patch to the old car until I could buy a new one. And when I was doing a test-drive on a potential new car, he did a diagnostic on it for free. I fully expected to pay, but he said not to worry about it. I ended up not buying that car because it had many hidden problems. Got a much better deal on another one. So he saved me quite a bit of money in more ways than one. Just a really terrific place. If my new car ever has problems, Ill definitely use them again.

Da
Review №22

Outstanding! Matt and the team there are excellent. Highly recommend them. If you are looking for a great shop to work on your car...this is the one.

C
Review №23

They give you reliable estimates and explain everything. Work done on time and guaranteed. Works on all makes and models. They install brand new tires. Great location near downtown Desplaines. Spacious clean waiting room with free coffee, TV and childrens games. Fair prices. Have been there 3 times with 2 different vehicles.

St
Review №24

Excellent service, reasonable prices and great people. Our family automobiles have been serviced by TrueTech Automotive for over 5 yrs and always receive good work at reasonable prices with fast turnaround time.

Hi
Review №25

This company is extremely disorganized. The consultant and tech are great, but back office and their inexperience district manager are terrible. If you ever have the unfortunate experience of speaking to the DM, he talks to you like a friend, not a client, speaking down about his own staff and using foul langue. He also has no clue how to organize his own schedule. After signing the contract, no one followed up with me, yet somehow they put me on a schedule, including internal work, on a day that I was not even going to be home for. I kept having to call to ask questions about the process, about when people would show up and about the scheduling and no one could give me an answer. No one calls before they just show up, which is often late. Then, the tech drilled holes into my roof. When I asked how he planned to repair it, I was told with glue nails. I inquired with my very skilled roofers and was told that is an inadequate fix. The most effective way to fix holes of any kind is to replace the shingles. I called the DM and told him my displeasure-A) of not being told the full process and B) of my displeasure of their fix. He first asked me if my roofers were in fact legit, then told me that most roofs have holes and nails in them (um what kind of house do you live in buddy). Then he said well we arent roofers, but havent had a problem. Exactly, you are not roofers. He was rude and argumentative when I brought up my concerns. Instead of working with me, he said he was voiding the contract as he cannot live up to my standards. My standards include: Being organized, calling clients to schedule and not just picking days that work for you and FIXING your holes adequately. Holes in roofs wont cause leaks right away, but over time. As a young, inexperienced DM he has no clue what he is doing. I will never recommend this company. There are other companies who charge more but work MUCH more organized. DO NOT both with this company. Worthless. And to show how ineffective they are, no one told the tech today the cages were taken down, and he showed up spending an hour here wondering what happened. Communicate to your staff and be more organized. It is not the clients job to do this for you.

Mi
Review №26

Simply the most honest, best auto service I have ever had. Matt and his team are the only place that has figured out the quirks of one of my cars. In addition, all the service has been done right. They explain exactly what they are doing and why. I am not kidding when I say that not only is the best auto shop you will ever visit, it is one of the best, most ethical businesses you will ever visit.

Jo
Review №27

Great place to go! Super friendly staff that actually care about the customers! They use quality parts and do the job right the first time time. Highly recommend!

Da
Review №28

I have been using True Tech for our familys car repairs since they opened, at another location. I dont even consider going anywhere else. From regular maintenance to engine rebuilding and even replacement on vehicles that range from beater to high performance, their work has been uniformly of high quality and reasonably priced, and they communicate well with customers. Theyve saved me thousands of dollars, and are completely trustworthy. I highly recommend True Tech.

Da
Review №29

Outstanding! Matt and the team there are excellent. Highly recommend them. If you are looking for a great shop to work on your car...this is the one.

Pa
Review №30

Full automotive service, clean shop, friendly and knowledgeable mechanics....

Do
Review №31

A thankful Thankyou.

GM
Review №32

Good, professional and honest people.

St
Review №33

The owner and remaining staff is amazing! They are patient, honest, trustworthy.

Pa
Review №34

This is the first shop I have been to with a drop box for your car keys for overnight drop-offs

Da
Review №35

I have used these guys for a/c work, tires and other repairs. great quality work, good customer service at a VERY competitive price. Very satisfied with the various repairs I have needed.

Da
Review №36

Best Auto Service I have ever dealt with!! This is the cleanest and very professional service.

Ry
Review №37

Matt is one of the best techs around. Honest, up front, and dependable.

Jo
Review №38

I am commenting on the negative post that involved True Tech. I was the potential buyer where I had True Tech look at an Expedition for me. They notified me right away about the concerns of the vehicle concerning the transmission. I am thankful for having them look at a potential vehicle I was considering buying. Understand the negative post came from somebody who didnt pay for service and was trying to sell their vehicle. Thanks True Tech.

Fr
Review №39

They charge $55 ($58.03 with tax) to look at your car. That amount is applied towards any repair work you have them do. I didnt have my car fixed there because I dont have the money, but they informed me of all the things that were wrong, and they gave me quotes on what it would cost to fix them. They seemed honest and thorough.

Ma
Review №40

Hands down the best mechanic shop Ive ever taken my car to. After taking my car there full of suspension issues and other issues, it feels like Im driving a brand new car again!From first phone call to the day of picking up my car, Kevin has shown nothing but friendliness and patience. Prices are more than fair and if I were you, I would not hesitate to give them a call.How did I find this shop by the way? I typed in trustworthy mechanic in Des Plaines. They have definitely proved that.Thank you!

Bi
Review №41

I highly reccomend true Tech Matt is awesome and honest. We take all our vehicles here and get great service and professional feedback on keeping our vehicles running smooth.

Wa
Review №42

The customer service is top notch. They are friendly and very efficient. Always deliver to my satisfaction.

Al
Review №43

Great service great prices

wh
Review №44

Fast, honest service. I will be using them for all my future car repairs. The coffee is good too!

Jo
Review №45

Great proces and knowledgeable staff. Works with customer for best solution. Honest, friendly and most important capable.

Ja
Review №46

I have been taking my vehicles to Matt for several years now and it’s always nice to be able to have a mechanic you can trust even though you don’t know much about cars.

Da
Review №47

Great shop. Matt is always ready to go the extra mile to get the issue fixed. Thanks for the great service.

Je
Review №48

I was having car trouble. That were very busy but took time to help me out. Great service

Ma
Review №49

Reputable, friendly, clean, and they fix what needs to be fixed. TureTech was recommended to my son, he recommended to the family and we now all have our cars maintenance done at TruTech. I was told by dealership my car needed $$$ services done, scheduled an appointment with Matt at TrueTech. After mechanics checked the car and it cost me nothing, turned out there was no current maintenance needed.

Mi
Review №50

Great service, price

De
Review №51

Weve been taking our cars to Matt for years and trust him implicitly. He knows cars and is honest and fair.

Ma
Review №52

Honest, reliable service! Best mechanics and pleasant environment. It is worth the distance we travel from Chicago to service our cars.

Da
Review №53

Pleasant Place nice people to do business with

Pe
Review №54

GREAT expierence with recent car repair. Upfront quote and repair completed within the outlined timeframe.

Se
Review №55

I took my car for a simple oil change which I though was going to take 20 minutes. Come to find out an hour later that the Certified Tech doing a simple job forgot to put my oil cap back on so when he started the car it flew out everywhere! Are these guys serious? Best part was the manger matt told me he will give me a free oil change! wow couldnt even tell me the mistake tried to hide it. Good thing i forgot my wallet on the counter so i got a chance to jump out my car and saw oil still dripping in the lot. This place is ridiculous! DO NOT GO HERE!!!!!!! PLENTY OF SPOTS IN DES PLAINES

Mi
Review №56

Our family has been taking our cars to TruTech for over 10 yeaars. Their work is always first-rate and dealing with Matt & the rest of the team is a pleasure. Higly recommended.

Ro
Review №57

Had more work done. Great job

Ga
Review №58

Good bunch of guys. They are not trying to take all your money. They fix what needs to be fixed.

DI
Review №59

I went there to check my car, was for saleThe buyer chose this place. I just change the transmission fluid with Atomic transmission in Villa park, the best guys in Chicagoland. They tell me that the transmission The guy in Truetech the name is Matt is absolud idiot tell me the transmission shift funny . He drove on a first gear. Absolut idiot. Dont go there. Dont wast you money there. The women come back in 3 minites and tell them her car have a check engine after the do some repair. Absolut unproffesional. Wast of money.

Ab
Review №60

Honest mechanics that dont try to up-sell you with unneeded repairs

Ry
Review №61

I have a custom lowered car and they worked on my car with a very professional approach and corrected my vehicle to proper working order, in which I can not thank them more for completing and within a very short amount of time! thank you Steve, Ill be back with my other problem cars for sure!

Kr
Review №62

A number of family and friends in Des Plaines had recommended TrueTech to me. My dad in particular has been going to them the last few years at the old location off of NW Hwy. Ive got to tell you, I was not disappointed. They did a whole bunch of long overdue repairs, along with some scheduled maintenance. Virtually no markup on the parts, if any, and really reasonable labor. They easily saved me $800-1000 vs going to my previous mechanic. The best part was their customer service. I talked with Matt, who was very knowledgeable and friendly. Also found out that two other mechanics, Steve and Sean, I personally already knew through friends in town. They know their stuff and do quick, affordable work. They had a few customers that walked in while I was waiting for a ride to work. They seemed to know everyone and talked about their families and kids. It really shows that they are a part of the Des Plaines community, genuinely care about their customers, and are passionate about the work they do. Ive only taken my car there twice so far, but they have made a lifelong customer. I recommend True Tech to everyone I know in the NW suburbs. Also their new location off Dempster is really nice. Theyve got a bigger garage and classy waiting area with couches, TV, and coffee.

Ph
Review №63

Such great service

Gi
Review №64

They take the time to explain everything and are always fair and honest. My best experiences ever with car repair!

Ce
Review №65

Thorough and friendly. Cant ask for much more. Oh yeah, theyre across the street from Cumberland Metra stop. My go-to mechanics.

Ju
Review №66

Meet Matt and Pete once, you will never go anywhere else....You will get best service and more than that you get honest people to deal with!!!

Pe
Review №67

Honest, reasonably priced. Does not push services that are not needed.

Bi
Review №68

I like to keep my reviews short. Matt and his crew are fair, skillful, efficient, honest, and above all genuine.

St
Review №69

Ive been going to True Tech for five years now, and Matt and Pete have never steered me wrong. No need for me to ever shop around - these two do first-class work every time.

Jo
Review №70

Great place to go fare prices wonderful service

Jo
Review №71

Honest guy and work always done right

Th
Review №72

Quality service by local honest mechanics.

Da
Review №73

The owner put in some brake lights for me for free when I wasnt even a customer I was just dropping off my mother-in-law

Mi
Review №74

Honest and thorough

Jo
Review №75

Ive been going here for years and trust them to tell me straight and fix my car right.

Cr
Review №76

Serious guys.

Ri
Review №77

Honest.

Information
2 Photos
77 Comments
4.8 Rating
  • Address:797 1st Ave, Des Plaines, IL 60016, United States
  • Site:http://truetechauto.com/
  • Phone:+1 847-299-8783
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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