Many people rely on the convenient, easy ways of living in this age of fast food, plastic packaging and rapid development. Most people do not care to see why they live the way they do or what it takes to live in such a way. Toxic pollutants leaching into our earth and water should not be worth the convenience! Ignoring all that, these boxes are great.
Five Star Service! Great selection, great products, great pricing!
Tried working with this company and should’ve listened to the reviews. I understand being a business owner and being honest and up front. If my order was to small I would’ve understood. I would’ve even possible tried to make it bigger if I could have even gotten a quote. Unfortunately my time and business isn’t worth an email back from these guys.
Nothing exceptionally good or bad. They’ve drank the KoolAid here.
These guys have been great to work with. Good prices and great customer service. Always very responsive and have our product in stock when we need it
I have worked directly with NU Packaging while employed with one Company and as an Owner of a Company. One of the Companies was large and the other a start up and in both experiences I was treated like a million dollar customer. I had immediate responses and they provided me with all sorts of options after discussing with them my vision and what I was wanting to do. I work with their sales reps, customer service, accounting, and even their warehouse team. Each encounter has been professional and seamless making it a pleasant and easy process. I look forward to growing my business with them!
Pricing is competitive, and my rep Colton is quick to respond to any of my questions or concerns.
Working with Nu Packaging has been great. They are extremely helpful in answering my questions, giving me updates on an order, and just their overall customer service and knowledge is great! They have helped me with answers to current problems and suggested upgrades to help run more efficiently. Everyone I have worked with is great, especially Bonnie Kraus and Philip O! They really go out of their way to ensure all our needs are being taken care of! - Omar S
This company is awesome! I’ve done business with them for over 15 years now and I’ve always been pleased. Between all of them I get such great advice on all kinds of packaging. They are so willing to make sure I have the right product for the project. I can’t count how many times I’ve had a good idea and Jim has been able to turn it into a great idea. They know things about packaging I’ve never thought. They do so much of the shopping for me that they’ve saved me a great deal of money over the years. I can’t say enough nice things about them.
We worked with Bonnie Kraus at NU Packaging with some unique packaging questions. She was friendly and responsive, and she went out of her way to help us find solutions for our questions. We appreciated her great service!
Zuly was great to work with! I recommended working with them if you need any packaging supplies. Thank you for the help my experience was awesome.
We get our cardboard boxes for our business from them, and have very much enjoyed working with their teams. They are awesome! Thank you!
NU Packaging is a great company to work with. They have always performed above and beyond our expectations! The owners and staff are very knowledgeable and helpful. I highly recommend NU Packaging for all of your packaging needs, you can’t go wrong!
Great company except for the fact that you cannot find their business via Google maps and, won’t you be surprise when you have to pull up to the front door to find out they’re “not a retail store”but a wholesaler but don’t disclose that on their website or on Google searches! don’t you hate when you have to tell people how to run their business.
Thanks for helping us find the packaging we need
NU packaging is over priced on so many supplies its not even funny. Its sad that I have someone come in and cut all of there prices by 25% or more without even getting target prices. Then they offered to match after they got beat! Why didnt I get that price in the first place????STAY CLEAR OF THESE CRIMINALS.
As many of the other reviews have mentioned this company is HORRIBLE to work with, I mean they are the ABSOLUTE WORSE!! My company has been purchasing packaging and shipping supplies for over 18 years. I too was enticed by their prices and at first they were great to work with. However, over time their true colors started to show. It first started with their Net 30/Credit Card terms that we set up. The way it should work is we get our order delivered, they bill us at Net 30, then at 30 days they will charge our credit card to pay the invoice. Well what actually happened is we got the order delivered and then they charged my credit card the NEXT DAY! Where are my 30 day terms?!? And trying to get them to fix it was a TOTAL JOKE. It took them over a week and about 10 emails/phone calls before my credit card was finally credited. At that point I was fed up and told them to close my account, at which point their Salesman Colton came out and begged for our business back. We told him we would buy our bubble machine product from them and see how it goes. Everything was fine for a while, but then again we were only buying ONE product from them.What happened next is one of our customers had them quote custom packaging and so we were forced to order it from them. The order was placed six weeks ago and is supposed to have a two week lead time. They notified us about a week after the order that their vendor didnt have the stock to run the boxes and that it was going to take an extra 4 weeks to receive the order. Unless I wanted to take my order from 250 to 500 qty then they could have it in 2 weeks. Well I didnt need 500 so I told them I would wait. This was 5 weeks ago and still no order, so I followed up with them and was told that my order was canceled and that if I wanted to reorder the minimum was now 500 qty. Their excuse was that they spoke to someone here that canceled the order, which never happened. So now I am stuck with a box order that is already 4 weeks late and having to look for another vendor for a custom box. Ive had the customers parts sitting in our warehouse for 4 weeks waiting for them.The next hurdle I have to face is trying to get our tooling back from them, which I am sure will take weeks and about 20 follow up emails and phone calls until it gets accomplished. Save yourself the headache and use Ernest Packaging or Uline for your stock supplies and PCA for your custom boxes. If you can wait months to get product and days/weeks to get your email responded to then use NU Packaging, otherwise USE ANYONE ELSE!!!***UPDATE*** My review got a response straight from their CEO! I wish that he had reached out to try and help the the situation, rather than threatening me and my company because I left an honest review about the company. See the screen shot of the email, or read it here:Dear Casey,This is to inform you that your account has been permanently closed and can never be reopened again.I find it very disheartening that you would choose to try to hurt us with your petty review on our web page. It is simply a reflection of your ignorance and inability to communicate and work with us.We must report your behavior to our local credit association in hopes that all of the packaging companies that we do report to and share information with understand what they get when dealing with you.This was very sad that you chose to do what you did.Jim SuttlemyreCEONU Packaging Inc.--Jim SuttlemyreCEO
Ive worked with NU Packaging for a couple years now. They deliver on pricing, delivery and customer service. Ive worked with Colton and Megan and they are great examples of customer service. They have been able to give me same day delivery if I have an emergency and follow up with me if something happens to be on back order. I would recommend them to anyone in need of packaging solutions.Edit 7/2/19Lately NU Packaging has extended their lead time from 2 days to most items to about a week on everything. I often times have had difficulty getting answers to simple questions such as lead times on backordered supplies. I am hopeful they can work things out but in the last 6-12 months they have gone from a 5 star rating to about 3 stars.
The worst company I have had to do business w. Promises broken. Deadlines missed. The first time I got to speak with the CEO was when he wanted money. NOT TO FIX THEIR MISTAKE. BUYERS BEWARE!
Extremely helpful. Great for start ups.
Some of the worst customer service Ive experienced in a long time. They are unorganized and say that things are on back order with no follow up. And Sean or whoever answers their customer service line is the worst!!!
On several occasions I received the wrong product without any help in getting the correct product in exchange. I was double billed, billed incorrectly, and charged random amounts for invoices, then had to spend hours trying to get accounting to fix their mistake. They promise calls back and never follow through. They promise next day delivery and you wait weeks only to find out the order was never entered (again several occasions). After my last order for $1,000+ of the wrong size boxes they told me (after I had called 5 times) they could offer it at a discount or I could send them back for a full return. I chose to do a return and 3 weeks later I still havent seen a truck or my money refunded in any amount. Needless to say they are the last people I would do business with again.If you are trying to do business with a packaging company in Salt Lake I highly recommend HFG. They have been extremely helpful and are very professional in the way they handle their business.
IF considering this company I strongly suggest you read full review!!!VERY DISAPPOINTING. NOT HAPPY WITH THE VISE PRESIDENT.I was told about NU packing by a buddy of mine, he told me they might be able to save me money on uline because they were local. I went ahead and gave it a shot asked Brian the VP to see what he could do to get me some Adhesive Tape ASAP he managed to get it to me same day was very impressed and was able to complete and order for a client.So I now thought WOW this company works fast, so I send a screen shot of my typical order from uline to Brian and asked if he could get me a quote. I get no response and a week later a pallet shows up to my warehouse for the exact invoice!!!!!!!!!!!! I DID NOT AUTHORIZE THIS ORDER AND WAS CHARGED over $1300. Keep reading this is where it gets good. Remember Brian is The VP. So I get a hold of brian and explain I need a refund and a truck to come get this pallet I did not order, he agrees he made a huge mistake and will get it all handled. The next week he is sitting outside my office waiting for me to get to work ARE you kidding me so I drive past me office and he follows and attempts to stake out my office to get a convo with me. VERY UNPROFESSIONAL AND A LITTLE CREEPY. I reach out and let him know I just want my account closed and a refund I also explained Uline has better price even after shipping. He continues to harass me along with trying to justify his mistake and then tries to insult my age as I am a younger Business man. A VP OF ANY COMPANY SHOULD NEVER ACT THIS WAY.RANT OVER I Recommend ULINE>
Good place
Great products! Excellent customer service!
Always got us great prices on shipping and packaging supplies
Terrible customer service.
Great people!
Very friendly people
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