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NAPA Auto Parts - Genuine Service & Machine
3580 Mall Dr, Eau Claire, WI 54701, United States
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NAPA Auto Parts - Genuine Service & Machine

Comments
Ro
Review №1

The 2 guys closing were the best. They were very helpful even stayed open late to let us in. Very knowledgeable and helpful. I can say Napa has become our auto store.

Da
Review №2

Easy location and assessed

Ru
Review №3

Service wasnt very friendly. I didnt really expect that too much. Mostly seems to be geared towards ordering parts.

An
Review №4

Lane was so helpful and SO QUICK to bring over my brake part- thank you so much, Lane!

Ji
Review №5

Helpful and knowledgeable staff. Had my parts ready for me.

D.
Review №6

These guys are amazing. Thank you for helping me with my Volvo and letting me use the scanner. Saved me lots of time and money. You have earned a loyal customer!

Ki
Review №7

Very helpful staff.

Mi
Review №8

Was pretty good service and I got what I needed and they were the only ones that could get the parts I needed

Ma
Review №9

Your dads auto parts store.

Er
Review №10

GREAT SERVICE AND FRIENDLY STAFF. WILL DEFINITELY BUY ALL MY PARTS FROM THEM.

Jo
Review №11

Great and friendly staff. Quick to help and large selection of parts.

An
Review №12

Went to NAPA because Ive always had good luck with their parts. Bought two wheel bearings for my wifes car and had them installed. Well one bearing went bad in roughly two months. Ok, I get it sometimes that stuff happens and hey they have a year warranty on their parts. Only thing is I had already thrown the receipt away. Dumb I know, but anyways I call to see if its even possible now without a receipt and the guy on the phone said it wasnt a problem because they can look it up on the computer. So I wasnt able to get down there until a week or two later and it ended up being the worst experience Ive ever had anywhere. I was courteous and polite as I told the worker about my warranty issue and thats when I started getting an attitude from this worker who basically made me feel like I was a thief for trying to get my money back without a receipt. He asked me multiple times about a receipt which I politely said I had called in to make sure it was ok. He said he doesnt know anyone in the store that would have told me that, insinuating that Im lying, and that I should have a receipt for about the 15th time. I finally came unglued on the guy saying Ill just take the part back and screw the warranty. I ended up getting my money back but my entire experience was absolutely ridiculous and Ive never felt so disrespected as a customer. Theres plenty of other parts stores in the area so avoid this one unless you enjoy being treated the way I was.

Me
Review №13

Warning: know exactly what you are looking for upon walking into this place. The young guys who work here have no clue about auto-things. Went in to get a 9/16 SP Socket. Its a rare size, but thats what my car needs to change the spark plugs. Didnt have it. Ok fine. Move on to spark plugs. They were able to look them up in the system and got them for me. Ok. I need the anti-seize for them as well. Kid tries to sell me loctite instead. Umm.......no. He recommended the medium strength because youll want to change your spark plugs at some point. Im glad I knew exactly what I needed going in or else these incompetent kids could have cost me thousands in damage to my car trying to sell me the wrong products.

Ma
Review №14

Always have what I need and if they dont I get it the next day. Helpful and polite.

c.
Review №15

I love auto parts stores and like everything else, they are getting more expensive every time I go there.

Te
Review №16

Seth and the gang are always eager to please and very helpful.

Br
Review №17

Great service. People really know their stuff. Only place I shop anymore

pa
Review №18

Drove buy it great place for car parts

Lo
Review №19

Point of Sale system is really outdated. Napa really needs to invest in a proper Point of Sale system!

CJ
Review №20

Nice service always helpful

We
Review №21

Got what I needed, not much more.

Al
Review №22

The only place I get my car parts!

sp
Review №23

Friendly helpful people

Ly
Review №24

Great store

Er
Review №25

Friendly

Information
8 Photos
25 Comments
4.2 Rating
  • Address:3580 Mall Dr, Eau Claire, WI 54701, United States
  • Site:https://napaonline.com/en/wi/eau-claire/store/28359?cid=pl_yext_gpc_GenuineServiceMachine_28359
  • Phone:+1 715-835-3156
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–3PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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