If I could give less than a one star I would. The employee, Joe, who apparently has been setting up phones for the last 15 years was the furthest from helpful. Sent home two elderly women home with two iPhones not set up and locked. Had to contact apple support to get it fixed. In addition, was switching from AT&T to Verizon and was not impressed with the customer service.

Came in for a new phone and walked out soon after with my new phone in hand. Very easy and quick! The guy who helped me was amazing. He answered all my questions. Got a great deal too! Highly recommend

Had a lot of negative experience working with corporate customer service not honoring the deal that I signed up for when I came to Verizon, despite being told monthly that it was going to be taken care of. After four straight months of sitting through multiple hours of calls and dropped service requests, I decided to go in and talk to a real person, this is where I met Mitch. He understood my issues and commiserated with my struggle and in less than an hour, he aided in ridding all of the ill will I had built for Verizon. He listened and sat with me as an advocate to resolve the billing issue I had been facing. The error was fixed and I am finally paying what was agreed to. Thanks, Mitch! Ill come to you guys again instead of facing the run around with phone and online customer service.

Gabe provided extremely patient and professional service when assisting us in transferring and trading in all our family cell phones! He is very customer-focused and gave us tons of information to find the right program without being pushy like other reps in Verizon retail stores and on the phone. Also, we thought it was kind that he stayed after 7pm closing time and thanked us for our patience when it was him being so positive!Pro tip: this location gets popular sometimes, so I recommend coming early, putting your name down if there is a wait time, and checking out EP mall across the street.

Dishonest about the plan that was being set up so now paying $180 a month for apparently 2 free phones and 2 lines of unlimited data but I cant view the pricing of plans because Im always redirected to the app where it will not let me view this information. Tried contacting customer service but Ive only been able to get a hold of robots who do not give me useful information. When we first got on the plan we switched my old number over to Verizon and it took OVER A WEEK for my phone to actually work & no one seemed to know how to fix it so on top of paying a large amount, they charged me knowing I was unable to use my phone for a mistake on their end. Also, they are charging me for a international call I NEVER made

Sales rep was outstanding! Verizons red tape and extremely cumbersome and rediculous order processing almost caused me to walk out of the store and forget the whole deal.

Another Verizon Store told me I would have to go to the original store to warranty my screen protector, when I got to the store the manager informed me I had to visit the manufacturer through their website normally but since the other store misinformed me, he would replace it for me for free. It was a busy day, the wait was about an hour, when I returned the general manager helped me and got my screen protector put on fast. I would just like to thank this Verizon store for the excellent service, it’s hard to find these days. Thank you!

They were very helpful with my problems

Worst customer service ever- Henry was terrible. Avoid this store at allCosts. Worth it to drive 50th and France store.

The team at this Verzion FIXED my IPHONE that the “Genius Bar” at APPLE told me was broken..Long story short... there was a small piece of plastic in the charging port of my phone. Apple said the phone was broken and I needed to upgrade. Verizon said no problem and took it out with a special tweezer in under a minute.Thank you Verizon for actually helping a customer and not just trying to sell me something.

Service was helpful and knowledgeable. They got me what I needed quickly which is helpful.

Never greeted and very short and rude when I was

Gabe and Alexi were super helpful! Always great service.

Ellie was extremely helpful! The entire staff was friendly and respectful.

Joe was very helpful. Sad to have UI Home failure on a phone thats only four months old. Lost all my personal settings for my home screens.

My service representative, Nick, was polite and professional. I never felt rushed and he resolved my concerns in a timely manner.

We received wonderful service from both Gabe and the manager. Highly recommended!

Verizon customer service stinks. Dont have help to man phones. Relies on a computer to answer questions and gives wrong answers.

Service was quick due to COVID, but more importantly, the problem was solved quickly. Rep was personable and knowledgeable. Store has very good virus protocols.

Had a bad experience with this store. Not customer friendly. They did not care and provide good service. I wanted to migrate to prepaid. Not sure if prepaid customers are treated separetely. I went there to return the mobile device i purchased through verizon. They were not willing to take them. Also they confused me saying 5G postpaid sim cannot be converted to prepaid and i have to get a new sim for prepaid. They did not even care to talk to customer care from their store. I went to their store 5 times and finally dropped device in UPS for return. Also faced tough time to talk to verizon customer care. As a new verizon customer moving from my old network, i am not happy as a new customer. This happened in June/July this year

My phone and car keys were stolen and i was literally having the worst day. these folks were friendly and helpful. gabe was awesome! highly recommend!

Very professional and know their stuff. Gabriel was great. knowledgeable and very patient.

My visit today was quick, easy, and efficient. From experience I recommend stopping at a Verizon store during a weekday versus a weekend if you are in a hurry. On weekends the wait can be quite long. Today I only waited a couple of minutes before being helped which was great. This location is always very helpful.

Thank you for the Walk In service today! Problem solved.

I got the Ipone 11 today. Its awesome! Service was, quick ( 20 minutes) and Gary even gave me a free case for the upgrade. I love it here!! Youre on my good list.

Quick service at curbside pickup. Friendly and knowledgeable service.

It was super busy when we visited but they got us the accessory with the discount code I had from Verizon quickly. It looked like the manager was trying to greet people as they entered and get them on a list. Ours was a quick purchase so they tried to help us quickly and get us in our way.

They rock. Even with the plague they are still taking care of their customers. Fantastic service from all of them.

Was very surprised at how knowledgeable and fast the staff were, waaay better than Verizon

They are very helpful. Dont get rid of anyone

Our company prefers to work with this branch since they are a true Verizon store. However, they cant be trusted at their word and you have to be aware to read all the fine print because we have been lied to and have an additional $450 to our bill because of two deceptions. The first deception was that the sales associate assured us that with a promo we got a tablet and that we could go home and cancel the monthly which was a lie because now we have to pay monthly for it for two years. Called and complained but Verizon just said we signed the (huge) document and were locked into it. The second deception, we declined the protection plan and the sales associate did end up adding that so that was an additional undesired monthly charge.

I recently switched from a different phone company to here and it was the QUICKEST visit I ever had in a phone store. They were so fast and knowledgeable. I bought and activated four phones in around half an hour. The only negative I had was the few times the employee tried selling me accessories, but a no thank you was sufficient enough.

When asking a question or trying to get a quick answer, the staff makes you feel like you are asking stupid questions. I know Airplanes because I work on them, but I never made anyone feel bad about the questions asked. Some have no people skills. My next phone will probably be someone else.

Joe is hands down the best employee that works for Verizon. Ask for him when you are there and he will take excellent care of you!

Great help

Excellent customer service

Long story short... needed to use a discount code online instead of in store. This is when the attitude switched from what can I do for you to you figure it out. Left the store and ordered them online to be picked up at that store later that night. Came back, he brings one out and then says he cant open the safe for the other one for another 10 min.

Overall good experience in store, however the representative forgot to fully activate the new phone and when I got home I had to finish that part on the phone with a Verizon representative.

I had a superb experience at this store. John was very patient and attentive. It truly seemed like he care about us as customers and people. The whole team was having a good time, it was a really positive vibe.I highly recommend using this store as your go-to for Verizon needs. I know I will.

Nice and helpful staff...happy to answer every one of our questions and then waited while we fussed, cussed, and discussed our decisions. Also let us know about phones we hadnt even looked at when he found out what we were wanting in our phones. It was refreshing to have such a great experience there!

Stopped in on a Thursday morning to get a new iPhone. I considered getting a new battery from Apple when my iPhone 7 slowed drastically. After doing some reasesrch I determined it was the best deal for me to enroll in the annual device trade in program. I had multiple devices I was willing to trade in - and Nate made it PAINLESS. Walked out happy with an awesome new device, a big savings, and a smile on my face! Big props to Nate and the other gentleman working for juggling multiple customers, construction in the store, and a blizzard! Happy to be a be a Verizon customer today!!

Date of Visit: 1/12/2019 - We accomplished what we needed to accomplish (new phones) but we felt as though the store was very dismissive. Instead of helping us transfer into the same plan, they provided us with a 1-800 number to call. Totally bizarre. Also, didnt offer to explain how to use an iPhone to me --- never used an iPhone before so thank goodness my husband has!

Great store, Joe is an amazing customer service person and has been assisting me with Verizon products here for years. Im sure everyone here is good but he give fast friendly advice with no pressure and makes sure that you are getting exactly what you need and want in a fun way.

I was fortunate to have Mario take care of me on a recent switch from another carrier. Super knowledgeable and personable with Years of Industry experience. He even advised me as to how to save money on my switch from another carrier, proving his integrity. Thanks Mario!

Nicholas was great. Always have good service when I go to the Eden Prairie location.

We had an issue with our new pixel 3 order, and went to two other stores and couldnt get help. We came in here and they had us out the door with our issues fixed in under 15 minutes. The staff at this store are well trained and very helpful thank you!!!

The employees only help if theyre making commission off of you (understandable). Verizon should pay its employees more so every customer gets equal assistance.

Horrible customer service! They screwed up our phone plan multiple times so bad we ended up switching shortly after we went with them. In regards to the response we will NEVER go back to verizon with such horrible service a because if the hassle and Verizon losing our payment cause months of issues.

This is an actual a Verizon Company Store. They do a much better job than the Verizon stores that are just resellers. Have had bad experiences with the resellers and finally found this store. The staff is knowledgeable friendly and helpful.

While purchasing my phone, the sales rep was extremely forceful and tried to rush through the transaction. Be aware of disclaimers for insurance. The rep tried to sell the insurance like it was amazing, but there are actually a lot of disclaimers! Not informing the disclaimers make customer upset if they ever need the service they pay for, so my recommendation is to be transparent. While signing the statements, the rep gave me no time to look over it, and when I tried...they lingered over me. They don’t offer you time to review it, so next time I would ask for some time alone. My advise is to go through Apple for insurance. The customer service is much better if you’re buying an iPhone. Verizon uses insurance through an external company and it’s a horrible process.

When you get quoted 30 minutes and it takes an hour; your fiancé asks how much longer and gets quoted another 20 minutes; you hear one of the employees casually talking to another couple already being helped by a worker (and it’s about how he quit a previous job without giving 2 weeks notice, sounds like a quality employee); that same worker that’s casually talking helps 2 people that walk right in the door before you, you get 1 star. And how rich it was that we were texted our turn 5 minutes after we walk out the door. I have never been so blatantly disrespected. I will never return.

Awesome experience with setting up my iPad for business. Jorge got me in right away, picked the best plan for me, and had me out the door all set in 20 min!

Great service and had great knowledge....awesome job

I dislike this store very much because its always busy. Theres always a long wait, and Ive not had good service experiences here. Phone activations seem to take forever. The last time I stopped in to see if I could get a good deal on a phone upgrade they presented me with an offer that would have cost me more money in the long term than had I just paid for a new phone outright at full retail. I question the integrity of the sales people.

Staff are super nice.

My wife went in looking for a new phone and enjoyed the pixel 3 xl. The rep gave her a bundle deal in accessories. They were personable and cordial during a high traffic time. TLDR: Good service and helpful reps.

In the time I wasted on hold with customer service, I was able to: get in my truck, drive to the store, quickly solve my problem, drive home, start a cup of coffee..... Easily the best experience Ive had at a cable or phone store.

Went to Verizon today and we were greeted promptly, very knowledgeable and friendly team and got exactly what we needed. Luke was the rep that helped us and he was very easy to work with and had a great personality. The manager came by to make sure we had what we needed as well. This was a great experience.

I live in Eden Prairie, so needless to say, Ive been here on several occasions. I had one good experience with a sales rep when there was no wait and it was pouring down rain outside. Though they told me they didnt have any black Galaxy S5s in stock, they later found 10+. I dont know how you misplace all of your inventory of the number one selling smartphone for the month.Went back again today with a 30 second question, and asked if the guy with the tablet greeting people could answer it quickly without waiting 30-60 minutes in line. He said no he couldnt because hes too busy managing the list of people waiting. From having worked in numerous retail jobs in my life and hosting for a very busy college restaurant, I can tell you from experience, this guy is just terrible at his job. I got the impression he was the manager, but Im not 100% on that. A system is only as good as the people managing it, and this guy doesnt have a clue about what hes doing. I was iffy on leaving a negative review as I dont like to do that, but after reading some other reviews, they all seem to echo the exact same issues Ive had.Get yourselves a real manager, and learn how to effectively manage a customer queue. Dont make people with 30 second questions wait in line for 30-60 minutes when you could take 30 seconds to simply answer the question. Basically, just get rid of the lazy manager or whoever the guy was up front today. Hes awful at his job.Between this and phone support, its amazing these companies continue to exist.

Awful, Im ok with 35 min wait, my turn now- I explain 5x what phone I want to buy, explained 3x that I will pay for out right, not monthly, explain that the phone I have has very low battery, it cant be recharged-broken, need to transfer info to new phone, but they dont do that, I explain Google Gmail is not backing up my contacts, shell look at it, over 15 mins to come back with the phone and a lot of other stuff I did not want, trying to solve why contacts are not backed up, ready to pay for the phone with the same number and data, only to be told its also $40. to upgrade. Im sorry Im done, not my idea of good business for the customer, great business practices for them though.

I love this place. I have taken my Android there four times, and been quickly greeted every time. Once they told me there would be a 25 minute wait so I returned the next day, but they were honest about the wait time.Twice my issues were very complicated. Im a software engineer and I know what it looks like when people have to escalate troubleshooting. They succeeded, they nailed the problem. They have real technicians there, not just sales folks who can hack a little like at a mall kiosk.

Being brand new customers to Verizon we had terrible experience online and our orders did not get anywhere. So much confusion during the holiday season! After 4 days we walked into the store in Eden prairie, hopeless and frustrated, thinking we would return our devices, get our refunds and walk out - no more Verizon! Ellie Cenfield and Haley Brown changed all that. Ellie sat with us, patiently listened, understood and did her very best to get the mess sorted out. Ellie and Haley - through nearly 10 hours (I am not kidding - it was 10 whole hours!) of working with Verizon customer care sorted the entire thing out and we walked out very happy customers :) Ellie and Haley are the best and they are the reason we stayed with Verizon! Way to go! I would definitely walk in to thisStore for any future issue I have with Verizon instead of trying to get anything done online.

When I went there I had a great experience. I went there because I stopped at the Lake Street location only to be extremely disappointed by the customer service I received. Dont go to lake street store, its awful. Go to Eden Prairie where you will receive good service.

I only go here because it is a corporate store not some franchise location. These folks care about you as a customer. It makes a big difference.

I loved the attention I received here. I had Ben as my sales person.

Had to buy a new phone when the wifes went TU. Only had to wait about 5 minutes and Zac was super helpful. Got a new phone and it was overall a pleasant experince.

Highly recommend Eden prairie location! Miles assisted me with my phone upgrade and he was extremely helpful, friendly and knowledgeable. He even spent time helping me sinc my phone Bluetooth to my car. Great customer service!!

Clean and professional, they helped me decide which phone to get and I love the decision they helped me make! Knowledgeable and helpful. Little heavy on the suggestive selling, though.

We had a very personable and so helpful visit.

Total waste of time

Fairly long wait time, but once i got in with someone there he was very professional and got me in and out in under 5 minutes, at no cost. Thank you version, my phone now works again

Good service once they believe your phone is broken... Would have given 5 if it didnt some with the snarky tests to confirm that I knew how to operate blue-tooth functionality... Not quite that old to assume I didnt know what it was...

Matthew Beaupre was very kind and helpful. Highly recommend

In my opinion Verizon wireless is the only phone company I want to deal with, for its the one Ive been with for years.

Jorge was excellent in every way. You have a great asset in him. Thank you!!!

Impatient technician!!!

Retailer needs tocarry accessories for the phones they sold. Very limited selection.

If I could give it ZERO stars I would. TERRIBLE TERRIBLE TERRIBLE!! I went in with a problem (long story- I was told after 6 months I could go on Edge, and on the day they said I could I couldnt because I was given false information (online on live chat), so they said they would cancel my current contract and start me up on a new one with a new phone because of the the false info) they told me to print out the conversation and bring it to a Verizon store and they should be able to take care of it. I went in and explained what happened, they instantly were like sorry we are a Edge store only, we dont do 2 year contracts here (which is a total lie- they are a cooperate store). I went to best buy across the street and was talking to a sales associate and the manager came up and was listening when I said they told me it was a Edge store only and was like wait here so he called the Verizon store and told the manager (the one who said they couldnt do it) and the manager flat out denied it! Even though he told the person helping me that they wouldnt help me! Will be going to best buy from now on. At least they tried to help me!

Good customer service

They had the boots I was looking for. I love them !!!

Upgraded phones today. Good experience working with Jorge. He went beyond the norm assisting with the setup. Polite and professional. Thanks Jorge

Place was busy but customer service was great.

Place sucks go to the mall. The people are better and faster. The mall folks actually know more than those at this store.

Went in helped right away. Showed a couple cool trucks with the phones and got everything that I needed help on fixed

It took a few minutes to be seen, but they sure were helpful showing me what this crazy phone can do, and transferring data. They spent quite a bit of time with me.

I purchased my phone from the Eden prairie Verizon store a year ago. I opted for the insurance program through Asurion to protect my device. Ive been paying $10 a month for this service. My phone recently broke and I filed a claim with Asurion. In addition to the monthly fee I also had to pay $150 when I filed the claim. The replacement device I received was REFURBISHED. It was NEVER communicated to me at the Verizon store that my new phone with insurance would be refurbished. I am extremely displeased with both Verizon and Asurion. Rest assured, our family will be cancelling the insurance on all phones and taking our business elsewhere when our contracts are up. The phone I received with insurance through Sprint in the past was a NEW phone, not a refurbished hand me down.

I upgraded my phone and had excellent customer service. The sales associate spent plenty of time going over the benefits of multiple phones with us, along with answering several question that did not pertain to the upgrade.

Do not come to this store ever. Terrible customer service and an unreasonable Manager. We had new Samsung S7 phones set up at this store. They used a cord to plug into the charging jack to transfer the data, contacts, etc... later that day when I tried to plug in the home charger that came with the new phone it would not plug in.Took it back to this store, they told me I damaged the plug on the phone by trying to plug it in and that they couldnt have damaged it when they plugged it in. Now they want $175 deductible for me to use the insurance to fix their damaging my new phone.Do not use this store!!! Read their reviews!

Very helpful employees. My line got all screwed up with some help I got online and the store was very helpful in ironing everything out.

Horrible, used car salesman tactics.Clean store but unintelligent staff. They are quick to up sell you on a new phone or plan but when you have questions on a particular feature of a smart phone they are at a total loss. The only response was we dont support third party products. The question I had was on the Android operating system pre-loaded on the phone. If you dont know anything about the operating system of the phone you are trying push on me then take a hike. Id rather go get an iPhone where at least the Apple people know something about the stinking operating system and can answer questions.

Wont be back.

Great service and very knowledgeable staff. Keep up the good work!

Do not go to this store for accessories! I went in to buy 1 accessory the other day and the manager Josh was helping me. He stated to me that its cheaper to buy 3 accessories then it is to buy one, and then told me that the next available sales rep will not be happy unless I buy atleast 3. I asked why and he stated that there is a minimum that the sales reps have to hit and if I dont have 3 they will push me to buy 3. I cant believe what I heard from a manager. I let without buying and went to the mall kiosk where they had the same stuff plus a few different accessories and didnt push me into buying 3 accessories. The Verizon mall kiosk was so much better to go to then the store. I have always gone to the store, but new management and a lot of new faces means only one thing. The new management cant keep the employees around long and are making them hard sell everyone. Very slow, very unproffessional, and no one helps unless you are adding a new line.

Didnt have what I need/wanted, however they did try to locate it and said they would install it if I could find it elsewhere.

Checked In, wait was long, ran close by errands, waited for a text, that never came. We are there mercy ...

I told the manager or whoever greeted us that I was looking for android phones under or around $200 and she laughed. That is incredibly rude and disrespectful. My fincances are none of her business and what I need is what I need.They also kept trying to push me to go on their no contract plan (which is the same thing as a contract with different titles) like my life depended on it. Felt very pressured. Terrible experience. Im only staying with Verizon for the coverage.

Already a customer of Verzion with a iPhone X. Went in to try Samsung’s new flagship phone the Note 9. Samsung’s advertises the Note 9 with the capability of playing Fortnite and noticed the game wasn’t downloaded onto the phone so I took the time to download it. A sales rep came up to me stating it “won’t work” assuming I’m trying to get the galaxy skin and accused me of trying to steal. He should have just made a positive assumption that I’m trying to either purchase a tab s4 or note 9 phone without making me feel uncomfortable. How am I suppose to test the Samsung’s advertisement/phones capability if I’m being rudely approached and shooed out of the store.

Three months ago I went in to add a line for my girlfriend. She preferred to get a new number but I was told if she ported her existing number I would receive a $100 credit after 30 days because it needed to be outside the trial period and they needed to get it processed. Guess what didnt show up so I called Verizon to find out it actually takes up to 3 billing cycles, so I waited. Well guess what didnt come after the three billing cycles called Verizon again this agent called this store to try to figure it out. She was told the the person I set the line up was in at 11 ( mind you it was 10:45) and the store manager would look at it and give me a call to get it figured out. Yeah that Never happened either. All sales with no knowledge of what they are actually doing and obviously no care of the headache their lack of knowledge of their products cause.

Just left this store. Jordma could barely bring himself to help me. He seemed annoyed to have to do his job. I didnt even know if our transaction was done I actually had to ask. I will never, ever go back to this store again. I despise Apple and their entire marketing approach but the one thing they do right is treat paying customers appropriately. What as absolute joke this store is.

The person who helped us was super friendly and helpful, and very quick!