We had a great experience at the Edison location. Anthony was amazing. He answered all our questions and was very knowledgeable. We highly recommend him.
The young lady that I purchased my mattress from was very helpful And patient. I was a bit hesitant about making such a large purchase at this time. I don’t feel rushed . She assured me I was getting the best price and highest quality mattress. There is . And I should invest in my self. By getting the bed that would help with my over all health.by getting a good night sleep. I would recommend to any one who is thinking about purchasing a bed to go to the mattress firm store located by the mall in Edison.
Beautiful Experience at Mattress Firm. Anthony Brown helped us throughout and made it so easy. He has tremendous knowledge of mattresses and has honest opinion. I would certainly recommend this place for mattress shopping. Anthony you are a great person! Thank you!
The store manager Eddie was polite, knowledgeable and pleasant to do businesses with. He went out of his way to fulfill my needs, even loaded the mattress on to my SUV and refused a tip, he said it was his pleasure. The Pinnacle of customer service. Highly recommend!Update: based on my above experience with Ed I returned to buy a posturepedic high end mattress. I haven’t received the mattress yet but if the mattress is half as good as my experience with Ed I’ll be more than satisfied. Highly recommend the Menlo Park store.
Excellent service from start to finish. Salesperson, Anthony Brown was awesome, did a great job guiding us to the right mattress. Then he set up delivery for today (4th of July!). The delivery guys showed up early, yes early, and were quick and efficient. Great experience all around!
Our experience was very good. The gentleman Anthony was very professional, knowledgeable, understanding and careming to our needs. He was very patient and took the time to explain the difference in the mattresses. We didnt feel rushed nor pressured. Honestly we went in to just look but due to Anthonys treatment and knowledge we decided to purchase. He deserves a free lunch or some type of acknowledgement. Looking forward to sleeping on our new set
Eddie was great. Very patient and helped us choose the right mattress for us (unlike the other location). Highly recommend coming here and asking for the manager, Eddie. Thank you!
Eddie was very helpful and knowledgeable. He had our best interest in mind not just making a sale
Eddie the store manager knows EVERYTHING about how to pick the right mattress for you and your partner. He is the most considerate sales I have ever met. He will find the perfect mattress for you not based on price but on how you sleep. If you are shopping for mattress this is the right place to go to!
The customer service that I received from Eddie was impeccable. He took the time to explain every thing to me and answered all of my questions. He treated me as a valuable customer. Very patient, and wanted the best for me, I recommend this Mattress Firm . Please make sure you ask for Eddie, He is the best!!Thanks so very much Eddie.
My review is purely about store manager Eddie, He has excellent customer connect skills and he knows what you actually need as your next mattress . He did a fabulous job understanding my problem of back pain and assisted me to try the perfect mattress which woulf suit me and my wife both at the same time despite the fact that wife is a side sleeper with no back issue and i am a back sleeper with lower back pain . Eddie has a good amount of experience it seems on how to quickly help his customers arriving on decision. I appreciate all the help he provided to me and I highly recommend this store to anyone who is confused on what they need to buy as their next mattress!
Very pleasant experience. Salesman Eddie was very knowledgeable and very pleasant. He took the time to explain everything. Would definitely recommend this place.
Great experience very knowledgeable all around good experience with Eddie
The sales rep was very knowledgeable and helped us out alot and taught us things about mattresses we didnt know. He was upfront about everything from the quality to the pricing so there were no hidden costs. Give him a raise.
Eddie was AMAZING!! Thank you for helping me choose the best mattress! You’re awesome!
The sales representative was kind and respectful. My family entered for a slim queen box spring mattress. Quickly he covered the options without being the typical used care sales approach. The associate was kind and respectful to my wife and three year old. A quick visit but lasting impression.Edit,Box spring broke over the past few months. Went back in and they replaced it under warranty with no hassle.
Was looking for a full size mattress for my son, the sales person Ed was amazing! He had my son try out almost every mattress in the store, asked many questions to get an idea of what we were looking for and was extremely knowledgeable (not to mention just a really nice person), in helping us choose the perfect mattress. It will be delivered in just a few days and I am so confident in our choice with Ed’s help, I would recommend the menlo store to everyone!
Prompt delivery. Friendly staff. Professional delivery.
Ed was very thorough and showed us different kinds of mattresses that fit our needs. Ed is the epitome of what customer service should be and assisted us with finding the perfect mattress for our budget and comfort level. Thank you Ed.
Anthony was knowledgeable and easy to work with. He helped us choose the right mattress perfect for me and my fiancé. We would highly recommend Anthony as a Sales Representative at Mattress Firm.
Eddie provided exceptional customer service in helping me find a mattress. Would recommend to anyone that is in the market for one.
Quick Response and Competent Price! Also Very Satisfied with the Quality of Mattress
Eddie was very helpful and resourceful. Would definitely recommend coming here!
Gina was excellent to work with! She worked with our particular needs and we were able to find the mattresses that worked for us. Would definitely recommend this location to anyone looking for a quality product with service to match!
Always pleased with my service at mattress firm. Warm, honest, considerate vibes.
I never bought a bed of my own until today. I went with a purple mattress because it seemed like a no brainer but the miss that had helped me out was very very convincing and helpful in this endeavor. Made sure I understood all the policies and helped me purchase everything I would possibly need for my new bed and I couldn’t be happier. Saved a couple hundred dollars too because she’s so smart and caring for her customers!
Ed was outstanding very patients and explained everything to us.
I had a great experience at mattress firm. Steve was ver informative and knowledgeable when answering my questions on each brand and comfort style of mattress. Thank you so much!
We were well taken care of by Anthony and Eddy.Our questions were all answered.
Our salesperson was wonderful! He explained all the different matttresses and didnt rush us at all.
Excellent service, good quality mattresses. Anthony was a great salesperson, friendly and knowledgeable.
Clean, covid protocols followed, staff was pleasant, professional, and led us to the mattress that was perfect for our needs. Definitely recommend!
My husband and I received excellent customer service from Gina. She was very knowledgeable about each mattress and was also very patient in answering our questions. Ginas customer service is the reason we decided to make the purchase.. Cant wait to try out our new mattress!!!!!
Excellent service and very friendly. Thank you!
Elizabeth was very helpful. I was able to get a great deal and delivery to my house! Thanks Mattress Firm!!!
I walked into the store and was greeted right away. The gentleman named Victor, he was so friendly and knowledgeable. He made the check out process easy as we had 1 simple request. He helped us get in and out in less than 15 minutes. I will recommend anyone ask for him if they come to this location. Nice visit.
Went in today for a new mattress but with the help of Boris I was able to not only get myself something but my mom as well! Excellent customer service, he really took the time to cater to our needs. Amazing savings and the quality is great! So happy I came here! Thanks again Boris!
Anthony was very knowledgeable and great to work with!
Steve, our representative, was great! He was pleasant, knowledgeable and worked to get us what we needed.
Good service and info from Eddie
The store is great, very customer friendly. Raj and Rich will make sure you walk out happy with the mattress. Definitely recommend anyone looking to buy a mattress to visit this store.
I was there for a hour. Tried 3 beds than have to make a choice between two. Got my extra firm mattress and adjustable base and pillow and the Boris the store manager took his time with me.I was even given a bottle of water. This is the second time I brought a mattress from the same store over the years. I was happy with my purchase today.
I am recommending this store to everyone! I had such a great experience here from start to finish. I have upgraded my pillows and will be back for a new mattress. I was assisted by Boris who did an amazing job showing us around and answering my many questions. Very professional, knowledgeable and just overall friendly!! Made us feel very welcome!Thank you!! We will be back!!
Thank you to Hamza for excellent service and giving me a good deal on my purchase. He took the time to show me all options.
Went in to this location looking for a mattress. I was very pleased with the amazing customer service Raj provided. He was extremely informative and helpful. Im still indecisive, but when Im ready I will be returning to this location.
Good price, on time delivery, Carlos our sales associate, were knowledgable.
Sale Person Gina was very knowledgeable and extremely patient & helpful.
Stephan was great and helpful. Offered great advice and many options.
Manager was friendly and very helpful. He answered all my questions and I was able to able to purchase exactly what I needed.
Helpful good price thank you
The Menlo Park store is is a great place to shop for mattresses. The prices are great and staff is amazing. Ask for Boris, he is very knowledgeable and patient. Boris understands shopping for a mattress isnt always easy, but he knows he stuff and incredibly helpful.
Highly recommend this location. Boris took his time and answered all questions. He is very knowledgeable with all products in his store. Very happy with our bed!
I was lucky to have a great employee, Boris, wait on me. He was friendly, knowledgeable, and patient. I was not intending to buy a mattress that day - I was “shopping” and planned to make my purchase closer to home st the Mattress Firm in NH. But Boris was so great, I decided he deserved credit for the sale. They are shipping to me from their NH warehouse.
Came in looking to shop around, but got a great deal from Raj and decided to buy that day.
I can’t believe I spent over $2,000!!!!but it was well worth it!!! I have always had a bad back and Boris showed me the benefits of the adjustable base and since I’ve had it in my home I sleep less hours but more refreshed. I wake up before my alarm goes off and my wife has even said that I am a changed man. If I could give the Menlo Park store 10 stars I would! Thanks again!
Great customer service provided by Gina Ferriole !
I recommend this store if you are in the area. I was helped and assisted by Boris who was very knowledgable about the products he sold and answered all of my questions. No pressure to buy the first visit and I came back and made the purchase with him about a month later.
Great customer service from Kay! Made are shopping experience here great!
Gina was very professional and knowledgable.
Awesome experience at this store, Sales people are always helpful and are very knowledgeable. I always shop here when in need of a mattress. I even drive all the way down to the store from North New Jersey because I like how they treat their customers. Thank you for the exceptional service. I look forward to my next purchase.
Worked with Kristie, very helpful, patient, and not pushy at all. She took the time to help us find the right mattress. Very knowledgable.
Excellent customer service by Victor Esty. He made mattress purchase so easy for me and my wife. I strongly recommend Victor!!!
Excellent service :)
Im putting this review in for my parents who don’t have internet access. I want to thank Boris for being very helpful to them last week when they came in to replace their mattress. My parents were so happy and I wanted everyone to know! Thanks again Boris, you will see me in the summer for my mattress purchase!
Boris Tapia showed exceptional customer service and was extremely informative. My wife and I loved the mattress that Boris suggested. After just a few days, we had our new mattress and we absolutely love it. We will make sure all our family and friends go to this Matress Firm and be helped by Boris.
Vito was wonderful and we had awesome experience here. We recommend everyone this loc.
Love my mattress thanks a lot Boris, he was very accommodating and helpful. Well surely recommend this location to my friends and family.
Than you to Boris he was able to find what iII need it. I reccomend this place highly..
Boris was the best Sales person, he helped me get to the best mattress in my price range. will recommend always to my friends and family.
Love my Black Ice memory foam mattress!! Thanks for making it easy Boris!!
Bought my soft pillow top mattress from Boris and I love it!! will send my friends when they need a mattress!!
Didnt like the place or the sales people. Went to the store in East Brunswick and bought a mattress there.
Great selection and best prices. Go see Boris, he is very helpful!
Bought my mattress from Boris a week ago..Best investment and now I sleep like a baby!!!
I hate shopping and Boris made everything real easy! I came to look but I walked out with a serta cool gel mattress...👍
Didnt know there was so much to know about mattresses. I was going to shop around, but stopped here with Boris.
Boris provides a great service and explains everything in detail
I was just looking for a topper and Boris sold me a awesome mattress!!! Thanks Boris!!
Boris was amazing. I am a repeat client!
Boris helped me find a great mattress at a great price thanks!
I love how simple Boris made buying a mattress!! Thanks Boris!
Boris and the team are great and smooth painless transaction highly recommend
Ok service over priced mattresses
No i did not. I ate at Anthonys cold fire pizza restaurant.
I love ❤️ my bed! Thank you Boris!!!!
Bought my mattress for my new place! Thanks a lot Boris!
Love my tempurpedic mattress!! Thanks Boris and Randy!!!
Never knew I could finance a bed!! Thanks guys!!
Just awful DID NOT receive my military discount
Excellent service!
Boris was awesome!! Thank you!!!
Thank You so much Boris!!!!
I hate shopping and this was the best experience I had when making a purchase!Thanks Boris!
Shipping charges are to o high
Im in customer service and Boris is A plus when it comes to buying a mattress!!! Thanks Boris!!!
Nice....
Great service!
Great!
I took full advantage of the Presidents Day Sale!!!!! Thanks Boris!!!!