Awesome staff!! Even with an hour wait, I still give 5 stars. Only had 1 staff member working but he was awesome. Got me in and out as quick as he could. Store was swamped and he got to me as soon as he could.

Kyle was very helpful switching out my old iPhone to a newer version. He explained how the charging cords have changed with newer models and made sure I had a solution to charge from my vehicle if needed. His customer service was excellent. He was polite, helpful, and respectful. Thanks Kyle for a great experience!

Staff is not well informed? Lack of information.

Had an awesome experience getting my new iPhone with JJ he was helpful and told me all the options I had

5 stars for this store, and 5 stars for JJ. Thank you for being so helpful, friendly and patient. 🙂

My elderly mother just called into the store to let them know she was on her way to get some help. She is locked out of her phone and she was told to hook it up to a computer (which she doesn’t have), call apple, or get a new phone. I am sure there are people out that way less tech savvy out there than my mother. He said, and I quote, “ There is nothing I could do for you here”. While all this may be true, I feel like he should have helped her through this process.

Always helpful! Jessica was great!

Very rudly and even unable to activate a prepaid sim card

50 minutes for 1 aux cord. Ridiculous.

Everyone is so helpful and nice at this location, Definitely recommend this store.

Watch them they will add things to your account you didnt ask for. Then when you go in to the store to get it fixed they tell you to download the app and fix it yourself.

Professinal, friendly, customer oriented service

I would definitely go back there very nice people and very helpful and help save you money cant ask for anything better than that!

Great service, Jalen and Kent were a great help 10/10 do recommend !

I love the patience shown me as I asked questions about my new phone. Also, the young man took his time while explaining things and answering my questions. The customer service was top notch!

Freida Yoing

Jalen and Kent were both very helpful 10/10 do reccommend

Yesterday I visited this store. Staff is very helping. They helped me fully resolve the issue regarding prepaid wireless number. Thanks

I was traveling through Effingham and had an issue with my SIM card and Chase, the manager, was awesome! Very personable! Very helpful!

They just became a corporate store! That should help with variety in stock. But when it comes to employees, its hit and miss. Last time I was there. I got my phone. But it was 10 minutes to closing. And they rushed me out of the store. I had to ask them to unseal my phone box, and put the new chip in.

Excellent management team and excellent customer service in this store! Save yourself some time and hassle and come straight to these guys!

They always know how to keep all my lines straight!

Musa is always more than helpful with all my questions in the Effingham store

Nice people

Except for the extremely long wait due to not having enough staff, the staff they do have are friendly and knowledgeable.

Went in there needing help to get logged back into my Apple ID only one person working and they were helping people so we left to go eat and came back about an hour later and they were still helping the same people then they got done helping them and didn’t even acknowledge that I was in there waiting to be helped and just got on their phone and ignored me then I told them what was wrong with my phone and they told me to call apple and didn’t help me at all and would t let me use their computer to get on the apple website to fix my phone myself. Bad customer service and no help at all. The person working was named Kasey. Very disappointed and annoyed after my visit there.

The whole sales experience was great jeremy helped me save on my wireless plan and set me up with DTV before I left he even showed me out to do a proper push-up

They are by far the best AT&T store Ive ever been in

Very helpful for getting a new phone at a great price.

Anthony was a good associate who sold me my phone quickly and easily.

I’ve had AT&T for years but their service in Effingham county has gotten progressively worse every year. Missed calls, no service, it’s a black hole from Altamont through Teutopolis.

You can spend some time there waiting .. they really want to help you.

Excellent service. Happy to make the switch to AT&T.

They need more help. Everytime I am in there its at least a 20 min wait.

Nice guy inside and very courteous.

Dustin was great help !!! New phone . Happy Son

Wasted my time sending me to walmart to get the sim card i needed. I was there twice before and you could have saved me the trip. If inventory was correct your supply should never havr run out and if it is contact supply to inform them.

Our salesperson was awesome thank you

Excellent service and great Customer Service!

The employees here are extremely friendly and helpful.

Poor service rude and didnt fix phone had to call 611 number then they helped fix phone without seeing it. Wont be getting any more of my business and I wont recommend them to anyone

The store is very clean and the workers are all very helpful and. Very patient with helping

Great team, always willing to help. Saves their customers a ton of money!

Musa was very helpful & easy to talk to

Great customer service. Had exactly what we wanted!

Ive had some problems but this store seemed to try to help every time ... A BIG shout of to customer service

Great friendly service by Jeremy

Great service and understanding.

Friendly staff and very helpful

Anthony was great.

They was friendly and helpful

Great service!

Very helpful

Helpful agents