By the time my wife and I arrived, they were out of tapioca boba, which is fine, I can always come back. The drinks were really sub par, tasted more like milk, and felt very diluted. Their menu looks really good, my wife and I may be back to try it again.
I love the boba here and always come to this shop when i’m on this side of town however the cashier was a little rude and could use some improvement on customer service. after scrolling through more reviews i found out this isn’t the first time and it’s an ongoing problem.there’s also another boba shop like a minute away called teapioca but there’s one on the west side so i continue to come here anyways but really the only downside is the cashier
Definetly the best Bubbleetea in El Paso. Their flavors are always good and on point, the service is really fast!
No flavor.. very disappointed with the rolled ice-cream 😕
I ordered the taro milk tea, honeydew tea, brown sugar tea and strawberry smoothie. They were all nasty and didnt taste right, we threw them all away, minus the smoothie. They had a very artificial taste to them. Will not be ordering from here again.
OMG! This ice cream parlor is super cute! Ive wanted to try rolled ice cream since I saw it on TV. Its pretty cool how they make it, also very cool to watch! They mix the flavor you want, flatten it, then roll it and you get to choose three toppings you want plus a syrup of some kind.I love me some caramel so I ordered the salted caramel latte topped with Oreo crumble, Reese’s Peanut butter cup, waffle stick, and a caramel drizzle to finish!!! The texture of the ice cream is different from regular ice cream. This one doesn’t melt right away. The ice cream is good but they were a little stingy with the toppings. The picture in the menu looked different from the actual order.Did I mention they also have a variety of boba tea to choose from? Taro yassss!!!
We absolutely love their ice cream!! We come every weekend or after cheer practice. The employees are so nice & remember what I order before I even say it. We tried another place locally once before and it was terrible, I’m so glad we found them because we LOVE Ice & Pan! 🙂
My daughters love this place and it’s a plus that it’s locally owned and close to my house. My daughters usually go in alone, so this was the first time I went in. Unfortunately, the young lady working the register was very rude and not welcoming at all! I felt like I was going to get in trouble for not knowing there are different kinds of popping pears! She was even rude to the lady behind us. Hopefully, the customer service gets better because this is a great little place!
Best dessert place in town. They have it all.Ice cream, egg waffles and Thai tea.My personal favorite are the egg waffles, this last time I had it with ice cream and it was totally worth it worth it!(Chocolate egg waffle with vanilla ice scream, cheesecake slices, bananas, whip cream and caramel drizzle)HIGHLY RECOMMENDED
Just had this yesterday definitely a must have if you have a sweet tooth!
I love the boba from here but the cashier had terrible customer service and was extremely rude to my family and I.
This place is so cute !! The sticky notes from customers on the wall were great to look at while we waited for our rolled icecream. Wasnt too busy for a friday night and service was good and quick. Ice cream was good but ill be back to try their boba tea 🧋🤗
Location: My goodness! Traffic was crazy to get to! However, there were ample amount of parking for the plaza, even on a busy weekend night, we were able to find a spot. The turn in to the place was a little hard to spot, we almost missed it.Food: It was so good!! Not too sweet, but sweet enough to fill that need. Everything is on display, picture-wise, and they have litte pamphlets that have pictures on their menu. They also pile a lot of toppings on! Honestly thought their boba drinks would be bad, but was pleasantly surprised. Except for the northern lights, which tasted more like bubblegum. Boba was chewy, not too hard, decent.Service: Decent, we stood in line at a window that they werent taking orders from, only to wait for one of them to get our attention to order at the right one.Overall, very nice place, has a lot of options to choose from.
Its a great little dessert place. The ice cream is very tasty (I got the pina colada). They pour cream out and put your mixings in and chop it up. They flatten it out and scrape it off into rolls. It was a little pricey but not outrageous. The staff was very nice and helpful for our first visit. I certainly think Ill go again.
Absolutely terrible service. The drinks themselves were a bit overpriced but good overall. The cashier on the other hand seemed miserably disengaged and discourteous. No “please’s,” “thank you’s,” or “sorry’s” from her at all. I wish she had a name tag so I could properly identify her. My girlfriend, unfortunately, felt pressured enough to leave a tip but if it were up to me I would have asked for my money back. I am never coming back.
Excellent place for ice cream and teas. Delicious! I love to take my girlfriend here for dates. We come here often and never disappointed. The northern lights is my favorite And the pistachio rolled ice cream.
My Daughters n I fave place to go get tea and ice cream.
The drinks from this place were so delicious, I had to share with everyone I knew. Im really happy they are here in El Paso, I truly hope they do well for a very long time so I can taste all of their items from the menu lol
Clean, nice friendly staff! I love getting my boba tea from here!! Highly recommend it if you live by the east side!!
If I could give it zero stars I would. Don’t waste your time dealing with their customer service, just go somewhere else.
I dont know if the owners changed but the frozen treats are not the same.
Love this place ❤ the boba tea are the best my favorite is the Thai Tea I highly recommend this place
They have good ice cream and they also have boba best desert store I went to
Love the everything from here specially the boba tea (bubble tea). The ice scream and the service is always good.
Rude employees. Every time I go they’re in a bad mood and give attitude.
Staff was friendly with lots of food options and got my order ready fast!
This was a super cute place to get some delicious, fairly priced bubble tea on my daughters birthday. We all loved it!
Get their taro rolled ice cream!! This is life-changing. My friend and I are addicted, but we have yet to find another ice cream shop (in the country) with the same rich taro flavor.
Awesome service. And really good. Recommend the Salted Caramel Latte
Craving ice cream and we found this place!!Very nice and clean. Felt very welcomed😚. The lady at the register was very friendly, she even went out to the tables and ask how everything was and took napkins!!The girls making the ice cream seemed kinda new and lost.....and probably nervous because we were in front looking at them!! 😁😁The lady at the register took a pic of our slush!!!😂😂😂Delicious!!!!!Overall 1000% recommend!!!
Good ice cream and also have amazing boba
Very nice place, kept clean ! They have delicious rolled ice cream, very nice workers and quick on making the items 🙌🏻 Definitely recommend would be going back for some more rolled ice cream & last but not least they have amazing bogo deals on certain days, times !
Best Thai Tea I’ve had in El Paso! Their staff is so friendly! Such a cute place to hang out and enjoy the delicious drinks & treats!
The website and Google maps shows the store is open. We drove there only to find them closed.
I got the taro milk tea with strawberry boba and my goodness it was the best thing i have ever tasted. people definitely werent lying when they said that Ice & Pan has the best boba in all of El Paso. I will definitely be coming back here all of the time!
Where do I even begin? The Honeydew Boba Tea is the BEST! It’s so delicious and I just can’t get enough of it! Best Boba ever in EP!
Our son found this place on Instagram. We loved it. Really neat to watch being made. And I loved the Black honey iced tea. Well be back!
The ice cream items are delicious. The milk teas are very light in flavor or almost flavorless. Taro tea looks nothing like what it is supposed too and lack taste. They call the boba bubble? I requested an exchange from taro to Thai tea because taro taste nothing like taro & she questioned whether I had ever had it before 😆. Told her worker that maybe they could add more taro syrup for 5.95 drink it should more then syrup ice & milk. Why was it gray? She attempted to charge me an additional $1.69 for requesting a different drink. Somehow it was my fault it was tasteless. Eventually they exchanged it without extra charge and the Thai tea was also weak af 😒 disappointing to say the least.
Rolled ice cream with great toppings, fresh teas shaken to perfection, an actual waffle with ice cream on top, smooth ice cold slushes, and overall a chill spot to just hangout with friends and family.You must go by and try this place out.When youre there say hi to Jocelynn the cashier shes the best. :)
The people are very nice and patient with me and my family I would of give 5 stars if it wasnt for the sitting I feel like that was the only thing I wish I could give a number instead I would give you guys a 9 out of 10.
The Oreo ice cream is the best so is the tea! Definitely gonna come back
Its ok. Boba from the mall hands down the best in town . This place 2nd choice if mall is closed.
Love this place. The Slushies, Ice cream, and Smoothies are delicious. I tried the Thai Tea today. Different taste on the palate, but it was good.
Pretty good ice cream and service.
The mango tasted like soap. Did not like it. Plus $5.95 for a little bit of ice cream NOT WORTH IT. Ive had better !
A cute place and good boba tea. Would have been 5 stars if I didn’t have to pay extra for boba in my BOBA tea.
Love this place! Boba drinks are amazing! Definitely going back!
If youre looking for a new ice cream place that has a more personal experience than all the others out there (such as Fahrenheit 32) this is the spot to be. Their rolled ice creams are light on the sugar. Dont get me started on their pina colada slush. yum! they have other items such as teas which I recommend the passion tea. If youre in the far east side of town youre in the perfect spot to try this hidden ice cream gem in the desert. Jocelynn the cashier is the best she takes the time to help you if its your first time their. awesome place overall! ✌️🌺
Awesome place!!!! Milk teas are on point. Piña colada ice cream was delicious.
Best boba tea shop in El Paso! ❤️Nice and friendly staff too!
Best ice cream spot in EP. Everything tasted great, had the rocky road and passion fruit slush. Def recommended, didnt have to wait forever like other places and service was awesome.
Bubble waffle with chocolate ice crean and strawberrys, 100% recommend
Really did enjoy the boba teas that they have. Definitely going back.
Cute place, service was pretty quick and my kids loved the Thai tea.
I would not reccomend this place does not taste good for the teas. Idk about the ice cream rolls but I dont think I would come back after tasting the teas.
Awesome place for ice cream and teas
Taro slush is greeaaaat!
Chamango drink is 👌.
Not good enough, pricy and you can not pick your ice cream flavor on a waffle (choose only vanilla and chocolate) and it’s sad cuz it’s a ice cream place and they have more flavores. I gave it a tried now back to Fahrenheit 32.
Yummy
Great ice cream with a TON of topping choices!
Very tasty ice cream and friendly staff
Very Creamy delicious ice cream and refreshing tea
Waited 30 to 45 min for a vanilla waffle with ice cream not coming back
Tasty desserts and variety of snacks and bubba teas
Fast service but no hospitality
Everything is very good. Friendly af
I love this place its the best
Ice cream with a twist, great if you have the time.
The pina colada slush and monkey duty ice cream roll rock
Great Boba tea
Great taste and great staff!!💗
It had good service
Salty caramel latte is the best!
Good boba tea
Such a cool place!
Love this place!
Very good tea
Delicious.
I didnt like it
Delicious
Nice place
Awesome place