Always a great experience here. The quality of work is well at the top of their field, and the documentation is above most.

They got me in quick. Charged a fair price to check a problem I had. Friendly staff :-) :-)

Got oil changed. I had couple repairs here b4. They did a good job. Decent price. Knowing what they are doing.

Very happy I found this place, I will never take my car elsewhere. Honest people and reasonable prices here. Highly recommend. Thank you express auto repair!

I said there will be no charge to look at my car went back and they charged me $65 none of us could believe in that time they went there with no engine light on when I pick the car up engine light was on and they said they had nothing to do with it just bad business I wouldnt recommend anybody go there shiesty is shiesty were going to push the boundaries wonder how many people they ripped off puppies in Elgin off of Randall Road would never go back there again

Awesome shop. Excellent techs. Good prices. Goes out of way to satisfy customer.

Excellent customer service and very quick. Ive use them multiple times.

Great service. In and out in forty-five minutes. Appreciate that they dont try to upsell a bunch of repairs when all you want is an oil change.

Best car shop around!

The best technicians ever! My unit was driving way better after they did their tech stuff! Bam!!!

Brought my Dodge Ram truck in for a brake job. Tom was very courteous and straightforward. Very happy with the work that was done and the cost. Will definitely tell my neighbors and friends that this is a very trustworthy place to do business with. They take pride in their work and do quality work. Will be back when future car or truck work is needed.

These guys have performed all of my oil changes for the last decade. They will always inspect the vehicle and let you know if it needs maintenance. A trustworthy team.

Real pros! I appreciate the detailed information about my car that they send via text before performing any work. No high pressure selling of services either. Kudos!

I really like this place! All the mechanics are seasoned pros and give you the right info to make decisions. No hard sell or up sell pressure.

If you are tired of feeling like you aren’t sure if the dealership or auto shop has your best interest in mind then come see Troy and Tom at Tuffy. I have been their customer on and off over the last 5 years and I always come back to them because they tell me what actually NEEDS to be done to my car, they don’t suggest a whole bunch of services that make no difference in the safety or functionality of the car. I trust them to shoot straight with me. They always give me a good price and they get it done on time. I highly recommend checking them out!

Amazing people. Quality work. Great prices!

Troy and Tom have always been awesome to deal with when needing repairs. Weve been taking our cars there for years. Never have we ever felt as though we were being given incorrect information. Will continue to use their services when needed!

Left two emails on their web site for a quote for repairs on my car. Never got a response back.

Good service, good prices and good relationships with customer. The best place

I am a very careful shopper and do make sure to write reviews, when I feel they are warranted, good or bad. Part of being a careful shopper, as anyone knows by reading this, is to check out all the reviews online and make an informed decision, before spending your money. I own a Cadillac CTS and checked this repair facility about repairing my rear window power mechanism. Troy gave me a fair price, but I had no idea at the time, as I hadnt checked his facility online, or received any other quotes up to that point. So after getting home I called around. The nearest Cadillac dealer wanted 1/2 hour labor to give me an estimate. The Chevy dealership wanted a full hour (149.00) to give the estimate, but they were 20 minutes closer and would provide a loaner. So I went to the Chevy dealer for an estimate and before incurring the 149.00 fee I requested a worst case scenario quote, as Troy had given me. The amount he gave me was far above what Troy quoted. They also gave me a courtesy ride home, which he does for customers without someone to drop them off and pick them up. I recommend this repair facility to anyone in or around Elgin IL.

Great service!Our family has been going to Tuffys for years.Reasonably priced, trust worthy and reliable.

Fast, friendly, reliable service. Did a full brake replacement and oil change

Good service

Both Tom and Troy are excellent at what they do. They tell you whats wrong with your vehicle and what needs to be fixed at a very reasonable price. I have been going there for a while now and plan to take all my vehicles there for maintenance and repairs. Keep up the good work!

These guys are great! excellent communication, comprehensive information on what they find wrong with the vehicle, clear explanations of the work to be performed and why. recommended!

Have brought my car to this location for years and Troy and his staff have always done an excellent job. I never have problems and the work is always completed on time, excellent service and best of all they are always honest!!! Recently I had forgotten that my brake fluid had been flushed and changed with my last brake job. I brought it in to have an oil change and to flush the braking system and change the brake fluid. Tom realized that it had been changed last time and rather than charge me for a service I didnt need and was not done, they just informed me and no charges!! Many a service center would charge and not think anything of it. I thank them for their honesty and would refer any friend or co-worker to come here for their car service. Mark F.

These con artists tried to swindle my mother out of 3,000$ on a new transmission because here was “grinding metal and shot.” Then I had my brother in law look at it, drive it, and tell me that it was just a malfunctioning sensor. So now it’s up and driving for the past 2 months with no problems. So essentially these people tried to take advantage of an elder woman who was visibly upset. That’s low.

Great service, fair prices. Been with them for many years.

I love Tuffy in Elgin! This is the ONLY place I will go. Ive gone to other places, but Troy has always been honest with me and has looked out for us to save us money when other mechanics have tried to cheat us.Even after moving nearly 50 miles away, I only trust Troy and his mechanics at Tuffy to touch our cars.

Absolute top notch services!! They went above and beyond to fix my problem and keep me updated along the way throughout my service

Great and honest people. Will in the future make this place my place to go for car service.

They are amazing and understand that safe transportation is a must for work and family.

The service was quick and the mechanics were straight shooters, I was able to find cheaper labor somewhere else.

First time bringing my car here, quick and professional. Will definitely bring other vehicles.

Went there for an oil change and tire rotation. Service was slow as slow could be. Had an appointment made. Arrived early and stood and waited for help as there was 4 workers just standing around doing nothing. Only one other customer in store who was being helped by another employee. Once I was helped, car was taken in shop. Took over an hour for standard oil change and rotating of tires. While my service tech was working on my car, the other employees sat in back room watching tv or on internet. Paperwork stated that all fluids were filled. Once I left, checked washer fluid and it was empty. Store was closed by then because my basic service took SO long. Called following day and spoke to manager about problem and was told by him that it was my fault and my car must be leaking washer fluid. I explained to him that my car was new and did not leak,but if it would have leaked they would have seen it with the amount of time my car was on lift. Manager replied by saying that they always fill fluids. He was very rude. Will NEVER go back

Going to the tuffy boys for 20 years now with both of my cars. To me best service in town! Thank you.

Nice people professional and fast !Good job thank you !

Great service thank you

Went in with a problem they took a look at it and charged $99 dollars. Normally they would let me count that $99 dollars towards the repair cost, but this time they would not. So instead of paying $400 for the actual repair, I would have to pay $500.

Always has my parts, and is very helpful

Honest and priced right

Been going to Troys place since it opened back in the 90s.Always done the job right.

Friendly and helpful mechanics

Arrogant and rude

Good service and fair priced.