The price increase while still in Covid lockdown protocol forced the issue to vacate my unit at the Cube Smart facility in EGV. Management and staff are outstanding people and went above and beyond to help me in my situation. While only having a few days to liquidate the contents of my unit, Darren who is the General Manager at Cube Smart in EGV, and Shelly the Manager were extremely helpful with their suggestions and assistance in locating Families in need and other facilities that accepted donations. Not many people step up to help others out the way that Darren did, especially in our present situation and I will never forget what they did for me. Thank you Darren and Shelly.

Worst facility you could possibly use for your personal or business needs.Management is unprofessional and shady, just want to rob you off with hidden fees. be careful

Stellar customer service at this location. Rented here for about five years, and Darren and the other staff have always gone out of their way to be extra helpful. Darren makes you feel comfortable asking questions and then explains the answers clearly. Such a rarity to feel that you actually matter to a company. Thanks Darren!

This Cube Smart location was a great experience for me. The individuals working the front office were phenomenal! Understanding and very considerate. Always worked with me. I would highly recommend this location.

Couldn’t have asked for a better experience. Darren and Shelly were so Helpful and Accommodating. They treat you like Family and seem to really care about the Customers. You should be Proud and Lucky to have two Employees like Shelly and Darren.

Just rented a unit today and was very pleased with the customer service. Shelly was very kind, courteous, and professional. Based on my experience so far I would definitely recommend this location.

Both of the managers were very nice and gave me all the information I needed. I rented a unit and found it to be very clean. It is as clean and secure facility and again the two managers were very sweet to me. I told them my precise situation and they worked with me! I appreciate them looking at me as a friend and not just a possible sale.

Awesome experience! I rented a unit here before and came back specifically for the outstanding customer service. Facility and grounds are well kept and secure. Great place to have a storage unit!

It’s always a pleasure seeing Darren Wooding, Shelly and staff every time I visit the facility or just making a payment. They are such a wonderful, friendly, cheerful, and always a helpful group. I’ve been a long time customer even before The CubeSmart Company took over. Darren and staff work hard at sanitizing and maintaining the cleanliness of this location and always make their customers feel safe and appreciated especially during the ongoing Pandemic of 2020.Give them a huge round of applause and an elbow to elbow congratulations they truly deserve it. I definitely will and have recommended friends, family or anyone to rent out a storage unit(s) here with the confidence knowing that your belongings are safe and the units and areas are clean by such an excellent team of staff lead by Darren. Thank you all. 👍👍

Darren was awesome. Best customer service and understanding. Will always be grateful.

Great staff! Extremely helpful and a pleasure to work with. I wish more places had this kind of customer service where the staff were very engaging and willing to help with what worked for me.

THE MANAGER OF THE STORE WAS GREAT! ALWAYS A PLEASURE TO WORK WITH!

I got what I needed. The people there are so helpful and congenial.

It was an easy process. I am very happy.

Move in went great. Darren is wonderful. Couldnt be happier.

Shelly and Darren are great together and manage the location very well, It’s very clean . Always welcoming when ever my family and i stop by. They interact and treat customers very well and we’re really nice to my kids. Well recommend

Shelly and Darren have been wonderful in helping me with getting my unit. Doing this for the first time and not knowing what to do or how the process even works, they were wonderful in setting me up and working with me. I would recommend anyone to this location.

Shelly is awesome. She helped me reconfigure my move in date to get us the full time on utilizing the space. We had signed a bit early not realizing the clock started at contract signing. Shelly is fixing us up and helping a small business that needs to save money. Great to find a business partner willing to help you out and going the extra mile. First class customer service!

Shelly Guerrero was amazing!!!! She made the whole process of renting a unit very easy and her magical personality was awesome. The place was really clean as well-Michelle and Alphonse S

They have been very helpful and so respectful. I really appreciate both Shelly and Darren . They are so nice great with customers. I recommend people to come to this place its very safe and nice people.

My company has rented a storage unit here for many years. Great location, good people (thanks for the help Shelly!) and overall easy to work with.

Thank you to both Shelly and Darren! They were very professional, helpful and friendly. They helped me figure out what is the best unit size I can fit my stuff at, and explained the whole process smoothly and without unnecessary explanations.

The customer service at this CubeSmart location is unmatched. Darren and Shelly really set the bar high. I will definitely be returning in the future to rent with them.

The employees were amazing and so helpful with getting me set up!

Shelly was great helping me getting a unit very good service if you ever visit this location you wont regret it 🙂🙂

Love my Cube Peeps! Shelly is always friendly, attentive, and puts a smile on my face!! Darren greets me using my name every time!!! We frequently chat or an extended amount of time. Your in good hands with Elk Grove Village (the village) Cubesmart~

Easy access to unit. Clean and safe

I arrived to inspect a storage unit that I reserved online and was cheerfully greeted by the on-site manager Shelly. After seeing the unit and realizing it was too small, Shelly researched other options for me and I was able to select a larger unit and for a better rate. No up selling here, only professional, respectful and courteous service. I highly recommend this location for your storage needs!

Shelly at the desk was very friendly and helpful. The storage unit is very clean which is super important to us.

I needed a small storage unit in a big hurry. The manager on duty, Shelly, was a huge help in making it happen. Thanks Shelly!

I just have to say, despite the issues we had with the business, SHELLY was awesome! She was so nice & understanding. I felt heard, thats so important to me. They are lucky to have her & if youre a customer, you are too!

Shelly was amazing and friendly and so informative.

These guys are awesome. Always helping out with whatever I need. Darene and Shelly go above and beyond.

The mgr/rep Darren was very helpful, friendly, informative & even funny. Answered all of my questions & even drove me to the storage unit I was renting, so I could see right away the unit I was renting, its condition & where it was located. Even gave me tips on the type of packing supplies I should consider.

Great place to keep you belongings. This is my first time renting a storage and there’s a very very nice people working over here. Especially, Shelly! She was so kind, friendly and helpful. Great experience at all.

Very helpful & friendly manager.

Shelly & Darren were very helpful during my move.

Darren is really something else! He was consistently professional, friendly and ALWAYS quick to respond. I moved my items out on Saturday and will have no reason to store here again but I highly recommend others to use this location vs any others in the area.It was because of how wonderful Darren is that I drove back to FL and placed my items w the Cube Smart here!

I had an amazing experience at Cube Smart in Elk Grove Village.Cube Smart is very lucky to have you as a General Manager like Darren Wooding representing their company. This locations success has a lot to do with their focus on its customer services.Darren have a winner’s attitude, and I appreciate the fact that he takes his customers seriously.I would recommend this location to anyone looking for storage needs.

Darren is literally the best of the best, he is so professional and friendly with a great smile behind that mask. He explained to me the whole process of checking in, payments and the whole 9 yards. I really appreciate his work ethic and his knowledge. The whole storage was clean and neatly organized. The process was quick and efficient. Thank you Darren for making this whole process so easy for us.

Shelly and Darren sold me some items. The store was clean, the every thing i needed was accessable. Out standing customer service

Shelly did great getting me set-up.and professional. Great customer service.

Absolutely fantastic experience. Darren, thank you so much. You are amazing, my friend. You really go the extra mile for your clients. You blew me away. Thanks for helping me review all options and helping me get situated in my new storage unit. You made me feel great the entire way through the process. From initial phone call, you made me feel welcomed. Thank you for your follow up call, making sure I had a great experience. I look forward to continuing to work with you going forward. Thank you for your hospitality. It is very nice to know you live on-site, making me feel safe and secure in my storage needs. Your years of experience show. Thanks for telling me about the area. I can’t thank you enough! Talk to you soon!

Great service and very friendly. Shelly was great and Darren was very helpful..

Be prepared to be scammed

Shelly and Darren is nice good service good communication big help clean and easy to work with, excellent service

Very helpful and kind employees. The process was quick and easy. Clean property.

Great customer service. friendly. would rent again

Darren and Shelly have been an absolute joy each and every time I have called. I would recommend this location a million times to anyone is the Des Plaines, Elk Grove, Mount Prospect and surrounding areas. Amazing Customer Service! -Erik

I was able to mail my boxes and the staff stacked all of them neatly and safely in the unit.

We’ve been customers of this location for nearly 10 years and have always been very satisfied. The main reason we’ve stayed is the customer service that’s been provided by Darren in the front office. He’s one good “son” of gun in our book! He was excellent in helping us find the perfect size storage unit as our needs(stuff) have grown over time. Also, over the years on multiple occasions he caught billing issues with our account and was very proactive and polite about contacting us to make sure it was resolved. Lastly, weve always appreciated how clean and well maintained the facility is both inside and out and that it’s always felt safe and secure regardless of the time of day. Keep up the good work!

Great service Shelly and Darren were amazing and very helpful

Very professional and helpful staff

Darren was really fun to work with! He explained everything about the units available. The property is immaculate and I liked it so much Im getting a unit this month!

Shelly was both pleasant and thorough. She made me feel that our stored belongings were safe and she had a wonderful sense of humor

Fantastic ........Shelly very professional, very happy how she help me obtain a unit at this location. Highly recommend this Company !!

Full of hidden charges and fees

DARREN AND SHELLY DOES WONDERFUL JOB KEEP THE FACILITY WELL MAINTAINED

This place should be a model to all other businesses. The level of customer service is top notch. I always walked in feeling welcome and always had my needs met if not surpassed. Id recommend this place to anyone in need of storage. Darren, the manager, has been wonderful to work with. Thanks!

The people that work for you

Good location and employees! Very helpful!

Darren was very helpful, extremely informed and a super nice guy. Had answers to all my questions and I had quite a few. Highly recommend this location.

Easy sign up process. Extremely professional, helpful and friendly office staff. Great looking facility.

I love this place. Always help me when ever its needed. Darren is the best!!He is great and always happy to see us. I have been a customer very long and grateful for the customer service I always receive from Darren. Great please to rent from.

I’ve never used a storage unit before but they made everything sooo easy. They explained every thing for us and made sure we were very comfortable with everything. There is always someone there when you have a question. They remember me and my husband even though we didn’t got there a lot. I would and I did tell all my friends and coworkers about this place! Wonderful experience here!!

The onsite manager is knowledgeable, courteous and friendly. The Elk Grove site is well maintained.

Shelly is amazing. She goes beyond customer service. What a great attitude and kind heart. She is very sharp and truly cares about her customers. Great experience!!!

Darren was very helpful, and we had some good laughs. Hes good at his job and I definitely recommend the well kept facility.

Shelly is absolutely amazing. I went in on a Sunday with a problem and she was so happy to help! She never stopped smiling even though I was worried. Made me feel 10x better. She is the epitome of providing an excellent example of customer service. 110% satisfied and problem solved with a smile!!- Brandi

Great service! Good prices. Darren is absolutely wonderful!

Great place for storage. Online payments. Best of all the very nice staff! My wife said she had a very pleasant conversation from a new worker of yours who she really liked. Unfortunately I don’t need a storage anymore so canceled my lease but you guys rock!

Friendly staff, reccomend this storage facility.

Shelly was very helpful in showing us a storage unit that will work best for us and getting us set up. Very friendly! Clean secure facility and great prices compared to other storage facilities. Very happy with our experience!! Thanks Shelly!!!!

We moved our business and Daren was awesome! We realized during the move we needed to upsize to a 10x20 after we had already gotten all the paperwork settle for the 10x10 thecday before. By the time we arrived at Cubesmart Daren already had the change in process. He was very patient, kind and professional about the whole process. Thank you for a fabulous experience.

I just rented a unit today with Darren. He was professional, courteous and informative. I’m looking forward to our new unit and the ability to access the facility whichever day we want.

Office staff is great! Willing to help with problems

Salman was friendly and informative. He took his time explaining everything to us.

I chose a smaller unit on May 21st then I realized I had more stuff so I went back online to reserve one of their bigger units but I made a mistake and reserved it through another website. So I also reserved one on the cubesmart website as well. The best thing was the gentleman who helped me fix my mistakes was so nice even though I had put 2 dings against his office because he had to cancel 2 reservation which look bad for his office. He kindly told me just call he up so he could make the changes in his office. Thank you so much to Darren the general manager for helping me with my first time renting a storage unit ever and for being so understanding of my mistakes that also made your office look bad to the corporate office. Store #0605

They are so helpful & very down to earth kinda people. i rented two different units with no problems at all. Fair pricing. & i also got a discount during one of their promotions. which they always have different ones.

Shelly went above and beyond assisting me in finding the right storage space and apply the appropriate discount. Shelly made me feel very welcome and her customer service was outstanding. Thank you very much Shelly.

I cannot reiterate how happy I am with choosing Cube Smart. Keith was more than helpful with assisting me with my move in. I was rushing to get to the facility by 6pm (closing time) and Keith was super awesome by staying past closing just so I can secure a storage. Keith took the time to show me different units and was very helpful with the process. Thanks Keith!!!

Great storage unit and the staff are super friendly. Daren has always gone out of his way to be helpful.

This Place was Great, Darren was Great, My Friend Fred rented with me. These are top Notch People.However, some Cube smarts are not good. In fact in Wheeling Illinois and Schaumberg Illinois You probably do not want to go to as the people there are not friendly and just do not understand business or customer service.The 1750 Busse Road place is and was Great.!!!

Ive had a storage unit here for several years. Darren has always displayed superior customer relations. A few years ago we had unusually heavy rains causing a leak in the roof of my unit. Darren immediately offered a solution and transferred me to a new unit so the other could be repaired.The facility is always kept clean with maintenance done regularly and professionally.Bottom line; great customer service and professionalism at a well run secure facility.

Excellent service from both Darien and Salman! Keep up the great work!

Been renting a unit here since 2013 and this is by far the best service! Darren E has been the most helpful employee since I first started renting here.

The upper management team reads these reviews. I received a phone call from the facility manager stating that upper management had seen my review and he was to fix the problem at the facility level. Due to their software change since last year the facility manager had to manually annotate the free month in my file. The software that is being used will not give a receipt for the 13 month as previous software did. The facility manager is and has always been very courteous and professional but the new software would not allow him to give the promotion of the 13 month free on my receipt. Cubesmart does care and is a good place to do business.

On site staff are very helpful and friendly.

Cubesmart manager Shelley was a joy in helping us get settle and in choosing the right size. My husband and I are new to this area and she made so very easy. Thanks ShelleyThe Mangrums

I love that I picked this CubeSmart! Shelly Guerrero is so nice, has a great spirit, very knowledgeable and most importantly, she is so helpful! CubeSmart that was a great move to hire Shelly because customer service like hers doesn’t happen to often.

Great place good price amazing staff.. Shelly and Darren were great, fun, and very helpful with everything. Thank you for your help

Ive been renting at this facility for 30 years and I have to say that working with Darren for almost half of that time has been wonderful. He is always a joy to work with in any matter (renting a new locker, renting the truck, problems solved right away) and suggests good savings points when he sees them. Suggested I move into a larger unit rather than have 2 smaller ones oin the part and it saved me $40+ s month.Shelly has been a great addition to the team. Shes a joy to work with and away a positive person. Shes able to resolve any issues that arise and keeps everyone on track.Thank you,Jennifer Licona unit #608 Elk Grove Village, IL

Great place to store my belongings. General Manager Darren Woodling very helpful.

Cube Smart on Busse Road in Elk Grove Village is clean, dry, well lighted, and reasonably priced. This is the third time I have rented from them and never been disappointed. The manager Darren is great!

It was a pleasure! I rented a great unit, inside. Darren was an excellent salesman. Good job Darren 👍😀

We have had multiple units for years and the General Manager Darren has always been very useful, accommodating and above all wonderful.

The manager at this location is awesome! Hes definitely a people person. Location is great, its clean and price was good.

Good people and good storage.

Shelly did a great job with showing me a unit, and getting me all set-up. Very professional and friendly service. Thanks, Tom.

Great facility. Very clean and secure grounds/units. The employees are fantastic as well - very helpful and professional.