user
Rent-A-Center
2562 Idaho St, Elko, NV 89801, United States
Appearance
Rent-A-Center

Comments
Ch
Review №1

Such great customer service, we would highly recommend visiting this store! Storm was really helpful in helping us find exactly what we wanted and George was extremely helpful and walked us through every step of the way with putting our furniture together. All of the employees at this store are on top of everything and willing to do anything they can to make their customers happy. It was such a great experience and easy process thanks to the hard working employees and their great customer service.

Ni
Review №2

A young man name Tanner is very helpful. We had to cut back on a payment do to natural causes, and he was the only one that would work with us. He was very helpful and did what he could so we could keep our product. The rest are helpful when you want to purchase something but not afterwards.

J
Review №3

Well, I am rewriting this for the 3rd time. It’s an update on everything I went through. And I feel like everyone should be aware that there is good AND BAD to everything. So, first, I waited 5 weeks for my 82 inch to get in to the store. On the 5th week, no where to be found, hadn’t been shipped yet, they said said it could be 2-3 weeks longer. They offered a USED one for a discounted price. Obviously after 5+ WEEKS of waiting, we accepted. Than we bought a sound system, took 2 WEEKS to bring in the missing power cable. Finally, we explained the situation to NICK, the new manager. He was super nice and friendly. He had just begun, and offered us a free month, because of all our trouble. Payment time comes around, and guess who gets the call to pay? Yeah, there was NO RECORD in our chart about our conversation and he said “it’s against corporate regulation to promise that”. My husband and I couldn’t have BOTH misunderstood. As well, there was a lot of information that he told me, that I rephrased to him. Since he had just begun 2-3 days prior to our conversation, how would I know that if I hadn’t spoken to him? Regardless, 1 day, 1 week, or whatever he promised, it should’ve been charted down . After that mess up, we decided we would rather lose hundreds, maybe thousands of money, and return everything and go purchase somewhere else. A hard thing to give up that kind of money, but also not difficult when you know you deserved to be treated better. I understand there is a new manager, and hopefully he can change this establishments reputation and build it up to be better, more PROFESSIONAL and MORE RESPECTFUL to their clients. Truly, Wishing you the best of luck!

ma
Review №4

Great service

Sp
Review №5

Remarkable staff, great deals, works with my schedule and helps me how ever they can.

Jo
Review №6

Awesome staff!! Great customer service

Le
Review №7

Very helpful. Could not locate the product we needed but tried. Thanks again.

Fe
Review №8

The employees are friendly and helpful

Ap
Review №9

Good service nice selection great people to work with

Th
Review №10

Place has horrible service, three employs were napping on the rental furniture and when asked to assist complained that they had to work. Last time I attempt to purchase anything there.

Ky
Review №11

Employees are sleeping on the couches. Walked in had to wake them up for help. Manager was there and it seemed like a normal occurence. This was at 1:30 in the afternoon on a saturday.

Ma
Review №12

Bought washer dryer they done everthing they said they would

Pa
Review №13

Way better then Aarons!!!

CJ
Review №14

Lots of selections. Clean store with friendly employees.

Br
Review №15

They changed the staff and now it is just a bunch of jerks working there ! Will never do business with them again !!

Fe
Review №16

I went to rent a table

Information
28 Photos
16 Comments
3.5 Rating
  • Address:2562 Idaho St, Elko, NV 89801, United States
  • Site:https://locations.rentacenter.com/nevada/elko/2562-idaho-street/?utm_source=google&utm_medium=organic&utm_campaign=localmaps
  • Phone:+1 775-777-8200
Categories
  • Furniture rental service
  • Appliance store
  • Cell phone store
  • Computer store
  • Electronics store
  • Furniture store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Similar organizations