Best experience I Have ever had. Shirley was so knowledgeable. Watching her work with my friend made me get a new phone too.

Caz was awesome and everyone here was very helpful and so friendly. They were so knowledgeable and solved our problems immediately. They helped us sort through our options and walked us through the transfers and transactions do smoothly it felt like fun. Excellent service from terrific people. Thank you so much. Just a pleasure doing business with you.

Caz was knowledgeable and extremely helpful. he showed us the pros and cons of different approaches to setting up our account and helped us choose the correct plans for our intended use of our phones. He never pressured us or tried to get us to buy things we wouldnt need, and genuinely wanted to help us have the best experience. In addition, he went above and beyond by offering to help us anytime even if he was on his days off to make sure that we would be happy with our choices. He made switching to Verizon a very good experience.

Was super friendly... helpful... offered good advice... deducted 1 star because they didnt have what I wanted in stock... otherwise very nice and helpful... cleaned my phone and provided info.

Caz was so awesome. Even when we had a problem with my bank, he spent over an hour with me waiting to resolve issue. He definitely deserves a raise and a trophy. Haha. Great experience.

Posted hours are 9 am to 9 pm, was at the store at 10:20 am, the gates were down, and the employee inside refused to acknowledge my presence

Fast and convenient but pricey

Verizon is the best place to get your cell phone they were even willing to get the.phone ready to.wben this phone dies on me Ill go be going back to Verizon in the mall at eureka California,

In the interest of keeping this review brief I wont go into detail but I wouldnt return to this store if they were the only one in the world. Even one star is far to gracious.

Between my update, her doing some good customer service/sales work, I updated to an iPhone 12 and got an 8th gen iPad, such a great hook up, so glad she was there, even though she had multiple people to deal with and the location was closing, she kept going like a champion. She definitely earned her pay tonight and some!

Every time Ive gone to my local Verizon store Ive always been helped above and beyond. The customer service here really is the best, its like talking with a friend rather than an employee, which is nice because they make you feel comfortable.

Shirley was amazing, friendly and knowledgeable! She truly made my experience/transition effortless! Thank you!

Vanessa was friendly, helpful, and knowledgeable. Two thumbs way up! - Indigo

She was. Very helpful and very honest with me which I could appreciate definitely a great experience thank you

Very thorough with what youre purchasing. Shirley is a champion and has exceptional costumer service that makes me always go back to her.

Shirley was the associate that helped me today. I got a new phone, she was very professional and helpful, did everything in a timely manner, had a great experience shopping for a new phone.. thank you

They try to help you as much as they can. Definitely way better than any representative you eventually get on the phone.

Shirley did a great job walking me thru buying a new phone and setting it up.I love my new Samsung S20 !

The service at this Verizon place was awesome! Ty was amazing in processing upgrades for two phones we wanted! Ty knew his and did his job well and was professional and so very helpful! Upgrade process went perfect and everything got transferred and nothing lost! Couldn’t have asked for better! Thanks so much!

Very personable and professional. 5/5 service

Employee- (Caz)He was the only one working but remained patient and very helpful. I had bought a Verizon phone at the other store in town and they refused to help me activate it. I came to your store and he helped me get started. Thank you for your help

Called to make an Appt. Couldn’t do it.Texted the helpline- after 40 minutes they still couldn’t access my account. Then after being on hold with Customer Care for 50 minutes I finally got a person and after an hour and 23 minutes she finally tells me she couldn’t access my account and I’ll need to go to the store and that I should make an Appt!!!!! AHHHHHHH!!!!!So after close to 2 hours of waiting....back to square one and NO HELP was able to be given.“Customer Care” is a total joke.I’m reporting them to whatever government agency I can find that regulates poor business.

She is a very knowledgeable person and I enjoy her helping me

Great customer service and very easy to work with.

Shirley was amazing, went above to help us! Thank you!

So nice!

Walked in and out within an hour, people were friendly and kind, offered to charge phone while we get food. Very good experience for an out of towner

Great service! Friendly, helpful, efficient!

She was very helpful and made the process go by quickly even though my phone was being difficult

Horrible experience. Took an hour and a half just to buy a phone. I wasn’t even activating it. They kept trying to bill me for things I did not need. The manager was rude and disrespectful. We finally left without purchasing. My advice...go directly to Verizon. Do not be fooled by the Verizon sign at the mall. It is run by Victra.

I have an prepaid account an prefer to go to Verizon in the mall to pay it cause Ty an the workers are amazing

Super helpful people. I go there every month to pay my bill and ive only ever talked to the nicest people.

Always a wonderful experience. Very friendly and attentive staff. Thank you Chadmicheal Schneider! I Definitely recommend!

Love the service just in and out got what i needed and, they gave me a few options to think about for the future .

We went there Sun. evening to change our plan. A young man named Ross helped us! He was very helpful and knowledgeable! Had no problems whatsoever! Great job Ross!

So much extra help, supsr professjonal and knowledgable .

Very knowledgeable, had a good experience getting a new phone set up, with a plan switch as well!

The service was great and the people were nice, the refund deal is great, will continue to buy from this store.

They lied to me. Told me one thing that was not true and then sold something that was not correct

Ty was super cool and helpful when I got my iPhone today.

Fred was helpful and efficient. Excellent service.

Dont deal with a bad attitude girl named Andrea in there. she insists on you giving her your pin number and then argues and gives attitude. a bad reprensation for the business

Great experience.

Please come in and we will do our absolute best to fulfill your wireless needs!!!

The price of service could be better

Wonderful and very friendly employees. However, they are always understaffed, creating a very long, and unnecessary, wait time.

A very patient and friendly associate. Helped with my needs and listen to my venting 😁Thank you!

Great service here . Talk to Mark he is awesome!

Their dude here Caz is a joke, always trying to lie and up sell. The entire store is a joke.

The sold me outdated phone and after three phones that wont work if you want to hear I still have been given the same crispy phone that i pay more for than my kids high end phone its crazy

Horrible service they act as if youre bothering them with questions Which is why I cancel my account and I went with T-Mobile because of their attitude it sucks Take my advice go to T-Mobile better service better everything

Caz at the Bayshore Mall in Eureka is the best.

This place is trash. The workers dont care about anything other than making commission off you. They charge a fee to activate prepaid phones which they literally just pocket for themselves. Avoid this place at all costs and go to the actual Verizon store off Broadway.

The idiot at the Bayshore mall didnt know how to help me ...

Always a pleasure dealing with the employees at this facility!

I will never go to verison for anything.

Frederick was amazing.

The customer service and wireless services I receive from Verizon are really bad.

Over the top customer service!

I got a phone there

Expensive