So 1st time ever buying a vehicle online, but I just wasnt finding what I was looking for anywhere near me. I did a search and my ride showed up on the Jim McKay Chevy website. Well, followed through and initially worked with Mike Pena in Sales. He was just awesome from the 1st convo! Professional and conversational simultaneously! Theres no doubt in my heart he did all he could to ensure this car would be mine. Thank you Mike for all your help. Ill always remember you my friend!! And then to finalize and lend in the extra and very appreciated hand was Xavier Siri. All smooth and efficient with his particular method in driving the entire process to its end, culminating in the best purchase experience of my life! This team together made my 1st and only ever experience of online car buying an absolute nerve wracking but amazingly fun experience Ill hold in a special place in my heart. So Mike and Xavier .. My hats off to you gentlemen! 5 stars for the hard work and heart you put into what only you can do!!!! Thank you, Always!!!

Kayla helped me buy my first truck from a dealer and was amazing and even stayed after hours to help me finalize it and take it home with me

The staff is extremely knowledgeable and are very quick. I’ve had an alignment an oil change at a different dealership and it took over 5 hours to complete. At Jim McKay’s I got the same services done in less than an hour and a half. The service was also over $120 less in total! I’m definitely coming back for all my servicing needs.

Excellent experience!! Kayla was extremely helpful and kind. She took the time to make my car buying experience understandable and she didnt give me fast talk or spin, as I am a novice car buyer. She worked hard to help me find the right fit for what I needed. Kayla was personable and patient and I am very satisfied with my purchase. The whole team st Jim McKay Chevrolet was also very helpful. Thank you all very much I love my new Spark!

Wonderful team/family! Alex is an excellent salesman, and the trainee was very professional. The management team and finance specialist know how to serve their customer. The best purchase experience ever! I will recommend Jim McKay to family and friends. I GOT MY 2021 CORVETTE C8!!!!!!!!!!

Great experience. Anna R. Helped me. Excellent customer service. She had all my paperwork ready so I didnt have to spend all night at the dealership. They worked a great deal for me inspite of my credit and negative equity in my trade. I would highly recommend Jim McKay and sales Rep Anna R.

I want to say that this has been the best by far auto purchase I ever had. The whole team is amazing but I do have to point out 1 person of this team. Xavier thanks a million for being persistent, honest and providing that customer service. I will never purchase another vehicle somewhere else. I have become a Jim McKay customer from now on.

If I could give 10 stars to Jim McKay Chevrolet and their staff I would.I walked in a few weeks ago looking for a new car. After getting turned down by 1 place and only offered a USED car from another, I was beginning to lose hope. But Xavier and Darius listened to my needs and got me into a car that fits my budget and credit worthiness...(Lets be honest IT WAS BAD!) I drove off feeling like I made a great decision, loving my New Chevy Spark! I will definitely be referring anyone I know looking for a new car to Jim McKay Chevrolet!

Kayla and Darius were wonderful in getting me a SUV that was affordable and reliable for my family. My daughter loves the Equinox. We love our old car and it was hard to part with, but needed a newautomobile! The lady in the finance department was nice and the lady the called me to come out. Everyone was really nice!

This is my second time to Jim McKay, Anna is absolutely amazing it is my second truck with her she does an amazing job she gets things done in a timely fashion and I will definitely recommend her. The financeDepartment is amazing as well I worked with Darius and Tameka, and I did all my paperwork with E’von these three will get it done for you and I’m so excited that they were there to help me and I drove off the lot with another truck please go on see them they won’t disappoint you!!!! Proud customer thank you so so much, Anna Darius Tameka and E’von!!!!! PS E’von it’s so patient and will work for you I mean work for you

BIG Thanks to KAYLA Richards, who went a 1,000 extra miles to make sure I get the best deal. I honestly walked into the dealership with so little hope to be able to buy a car (Challenged credit score), Kayla walked me through a variety of New and Used Vehicles, which made it easier for me to pick the right car that fits my needs and budget. IF YOU HAVE A CHALLENGED CREDIT, JIM MCKAY CHEVROLET is the right dealership for you.   (They carry different makes of used cars)

Took my truck in for a safety recall. Mike was great working with me to schedule an appointment and to get the issue resolved quickly when I came in. They also did a detailed inspection that found a problem I didnt find out about in my state inspection and gave me a quote to fix it. Mike also personally showed me the problem. I am very pleased and highly recommend them.

I went into the dealership today and was highly impressed with the customer service. Anna was very knowledgeable about the vehicles, very efficient and beyond kind. She along with Darius and E’von made purchasing a car such an enjoyable experience!

Both times Mike Ramey has helped me he’s been straightforward, reliable, and only sold me services I needed. A refreshing experience for service from a dealership. I’ll be back.

David was wonderful to deal with. Didnt do anything to my vehicle without running it past me first. Very professional and nice.

I had a great experience at Jim McKay. I’ve traded my car in plenty of times but this has to be by far one of my best car buying experiences. Alex, was my salesman, did a great job! He knew what I wanted and met all of my needs and more. E’Von, the finance manager was also very warm, kind and personable! I really appreciate their hard work and help in getting me the vehicle I wanted. I would definitely recommend them to EVERYONE looking to buy a vehicle.

Daniel’s service was disappointing to say the least. He assured me that a part on my car only needed to be repaired, so that my check engine light would cut off, but not even 10 minutes after I left the dealership it noticed that it cut back on. I called him and he acted as if he didn’t assure me that it only needed to be repaired and not replaced. Fortunately, I was able to get a refund and will get it replaced at a better establishment.

The service at Jim McKay was the best I’ve had in awhile! Mike Ramey was amazing. He was quick to respond and was great at communicating with me. He let me know every step of the way what was needed and made it understandable. The shop staff finished my job quickly and even helped identify a few other issues that needed to be dealt with. I thought the price was fair and that they were completely honest with me in what needed to be done. A great experience overall!

Denis from service was very pleasant to speak to and got my corvette serviced in a timely manner. The price was good (literally half the price of the same service if I were to do it at koons Chevy in Tyson’s) and the staff is always super friendly.

Come to Jim McKay and ask for Kayla, a helpful, bright, and great salesperson who made sure I received the best deal possible. The staff are also highly amiable and will answer any questions that a first time buyer might have. If you’re in Virginia and need a Chevy, this is the place to come.

The staff is amazing and very friendly. Anna and Rahel make you feel like your apart of their family.. Their customer service is excellent. These ladies go above and beyond to help you. They work with you to make sure you leave with a car. I will definitely recommend Jim McKay to everyone. I will be going back if i have too. Thank you Ladies you definitely deserve five stars.. My new best friends...

Great service. The only thing I would recommend is that they wash the exterior of the Vehicle. Other than that is was a good experience.

Quick turnaround and fair priced repair.

Alex Vasquez was great! He was informative, professional and fun! My son got his first car from Jim McKay and I’m so happy with Alex’s services. E’Von Lewis in Financing was really friendly and her office smelled amazing! Thank you to all involved!

Excellent customer service. Mike did a great job making sure my car was thoroughly taken car. Five star service and work.

Excellent service! Very helpful in getting the vehicle I wanted!! Larry & finance staff are the best!!

I went into Jim McKay in Fairfax Virginia today. The salesman Larry Williams and the Managers were so nice to me. Traded in my vehicle and got upgraded to the perfect vehicle. They listened to what I wanted and worked with me inspire of my challenges. Thank you guys so much.

Dave in the Service Department was outstanding!!! He moved heaven and earth to get my daughter back on the road. Many Thanks!!!

Ive purchased 3 cars since 2015 from this dealership and each time Darreus, the Sales Director, made it happen! I appreciate his professionalism and his hard work towards making my car purchasing experience a great one!

The first car I purchased from there was 5 years ago. Although the staff was unfamiliar to me except Willis and Elia, there was still a warm, welcoming, family-like atmosphere. I always enjoy my experiences there even when having my serviced. I look forward to making future visits just so I can see and talk to everyone.

I looove my new car and everyone at this dealership went above and beyond for me, especially Xavier, my sales associate. Thank you so much to Raquel and Tameika as well! Best dealership experience I’ve had this far.

Xavier Siri was awesome 👏🏽….Please ask for him

Very pleased with the service and concern provide in the service department. Worked with David DeLoatche who provides professional courteous service. Dave is an asset to have in the service department.

Kind. Empathic about my situation . Friendly in a professional manner.

Traveling across the country, we incurred a problem with our new 2022 Chevy Trailblazer. Made it to McKay Chevrolet, spoke with service Professional David DeLoatche who with a mechanic assessed the problem, they were able to get the required part and get us back on the road the very next day. A very heart felt thank you!!!Mick Hamling

Got my new Chevy spark 2021 there. Anna Robinson and the whole team were great!!! The whole buying process was very simple and easy. I definitely recommend this place!! Ps the Chevy sparks are great cars

Every time I visit the dealership. They are very polite and very efficient in providing their services.

I was able to fit my car in at the last minute for service. The service department was more that accommodating and did everything very well. I will definitely come back again!

My visit was good. Let me know ever thing that needed to be done.

Great benefit to get my maintenance work completed at jimmy McKay, it is also where my sonic was originally purchased in 2017.And I dont mind the distance from Maryland to Virginia on my off days. Mostly, it has been a pleasant twenty minute drive when there is no traffic.

Dave, Service Department Associate was very courteous making you feel welcome. He processed the paperwork and explained what would be done. He also took time to show me how to operate several of the trucks accessory features. McKay Chevorlet is a top notch dealership which I would highly recommend to anyone needing work their vehicle

Mike Ramey is THE BEST! I would not entrust my truck to anyone else.

Anna, was extremely helpful providing updates frequently. The sales staff, financial services team were all awesome people. Everyone treated my daughter and I like family.

I highly recommend anyone who is looking to be a first time car owner! Not only do they work with you but they go above and beyond to make sure you leave with what you came for . Ask for Alex !!!

In this dealer they have good service not like other dealers that have bad service. Overall thanks to Mike Ramey, and Mike had good service to Customers.

Great customer service as always! I always feel valued as a customer.

I went to pick up my vehicle and the key could not be found. My ride had already left and I was basically left to figure out how I was going to get home. I had to ask if a loaner was available and of course there wasn’t one. I found my way home but no thanks to your staff. My car key was found the next morning and when I called and spoke with Dennis, I asked for some sort of discount for the inconvenience I encountered. He said he would ask the manager. Well when I picked up my car that evening, NO discount. Last time I will utilize your shop.

My vehicle was sitting for over 30 minutes before anyone advised me that the work was completed.

Very warm and friendly staff. Definitely not your typical car salespeople. My wife and I are having twins and they did everything they could to take care of us and put us in the right car. We had several salesmen at different dealerships who 100% shut off once we told them we were not buying that day but at jim mckay the staff continued to joyfully work with us and make us feel at home. Theres not a lot I recommend about the DC area but I definitely recommend this dealership.

I got my Chevy spark 2021 from here and I love it. Ana Robinson is the best and made the buying process easy as well as the whole team.

My “check engine light” turned on my n my car. I was able to call and setup an appointment. Dennis and the team took care of my car and did their best to explain what was wrong with my car. Great customer service!

This was my second time at Jim Mccay to purchase a vehicle. Last year I brought my first brand new car, a Chevrolet Trax. I loved my car but needed more space so I recently traded it in for a Chevrolet Equinox. Both times I worked with Kayla Richards. Let me tell you both times she went above and beyond to help me get my vehicles. She is a amazing sales person that takes the stress out of buying a vehicle. If youre looking to buy a vehicle a suggested you go see her, you wont be disappointed. Thank you to everyone at Jim Mccay. Great experience.

Fastest service ever, great service from the reps as well

The service adviser, Mike Ramey, was very professional and explained things well. The vehicle was ready when promised.

Absolutely the best car buying experience I have ever had in all my years of driving. They make you feel like family and are genuinely excited for you. If you are ever in need of a car go see the newest members of my extended family at Jim McKay Chevrolet!

Good luck! Phone service=not on par. Parts dept. not available

Very helpful with me being out of town and my daughter needing a car.

Everyone was very pleasant and professional. Alex and the team did just what they said and I was able to drive away in my new 2021 Trax LT. I am very happy!

Both my wife Evelyn and I appreciate the fact that Mike, the service manager dropped off Evelyn at her office and later dropped off the car also. Making the service appointment was also no problem at all.

Service was good but courtesy pick up from metro could have been improved. Waited over an hour to be picked up.

The maintenance department is great. They make sure each customer is satisifed with any services received. Denis provided me with awesome and professional customer service. I will bring my Chevrolet vehicle back for any additional services needed.

Great people, great service. Certainly feel comfortable with this team.

Everything was satisfactory except the length of time it took. Can’t complain about the way we were treated and enjoyed working with everyone.

Gave all my info 2 weeks ago and did follow up messages everyday asking if there was any answer from finance and was always told they are working on it. So today I went to another dealership and walked away with a 2021 Jeep TrailHawk. Looks like you lost another customer and sell. Don’t have to worry about me ever coming back.

They did a great job working with us on pricing and getting our major job finished quickly!

It was fast friendly and most importantly efficient

They try and get you a car no matter your credit. They always know what they are doing and listen to you about what you want to get.

As usual, Jim McKays service staff was friendly, efficient and authoritative. In addition to performing my oil change, they fixed an alignment problem on the drivers side front wheel.

LARRY AND ALEX ARE THE BEST! Well, the entire Jim McKay team is!!

I have been going to Jim McKay for at least 25 years. I buy my cars there and Mike maintains them. He is very professional and has a lot of knowledge about my TRAX. He is friendly and always tells me exactly the right thing. What would I do without Mike??? I just dont know.

I dealt with Alex Vasquez. We took the car I was asking about for a test drive and then came inside to talk numbers and whatever else the car needed. Everything went very smoothly. The price was finally decided upon after meeting with Darreus Mascall. I had an appointment with another dealership in the afternoon and decided McKays was the better deal. I returned the next day and made the purchase. Everyone at McKays were very professional and polite and helpful and easy to deal with.

I have to say it was demoralizing to leave with unmet expectations. My sales person was being talked down to by the manager and it was very unprofessional. I really felt bad for him and really regret purchasing a car with a blind spot warning. I would have nvr known about if my insurance had not told me the following business day. I also dont appreciate being lied to twice during the process about the car by two managers just to hurry up and get the sale completed The first lie was the gas tank cover would have a lock installed. The second lie could of been a mistake but she should not have lied and given detailed description of the features she didnt honestly know about. For example new cars automatically lock on the gas tank cover when the car is locked, and automatically unlocking when the car is unlocked.

Service was quick and effective. Service personnel were helpful and friendly as always. Well be back.

Customer service was great. The whole team was excellent

Absolutely thought I wouldn’t be able to purchase a vehicle but they worked with me. Anna is the best and I can’t forget Tameika

Larry was a warm summer breeze to deal with. Came out with a 2019 RAM 1500 I’d recommend Larry Williams to anyone and everyone who wants a stress free, no BS car buying experience.

The service staff was great, I brought my truck in for a same day recall service, got a ride from the courtesy shuttle and it was done in less time than I expected.

They do amazing work...thank you. Again I visit August 23. 2021To buy GMC ACADIA The customer service agent her name is KAYLA SHE doing amazing jobThank you KAYLAOffcors this is the best company and they serve like family and friends. There staff team amazing 👏Again and again thank you KAYLA

Everything was professional and timely. I was treated by Mike at service center like a old friend. It was appreciated. Thanks Doug Riffee.

These guys are great. They stand by their word, and are willing to go above and beyond for their clients needs. I recommend them and hopefully do business again. A++ in my book

I liked the service you offered to me the car is moving smoothly than before. You guys are the best will see you again soon.Stephen Mutisya.

Everything went perfectly. Significant service was required and was completed in only a few hours. Ill definitely return to McKays for maintenance for my Silverado pickup!

Jim McKay Chevrolet is a great dealership. Brought my car in for service today. The service advisors were great and my car was done in a decent amount of time. Very happy thus far with Jim McKay Chevrolet.

Kudos to Chris Wilson, Tamika and Elia (and McKay Chevrolet) for stepping up and resolving a General Motors tire rebate issue. In short, I mailed to GM a $100 rebate form and various documentation after buying 4 Goodyear Eagles from McKay on Nov. 3, 20....mailed rebate form and documents on Nov. 16, and was asked to wait 6 - 8 weeks before checking on status. I called for status on 12/28 and was told by GM in Bartlett, TN, they hadnt recd my info and was instructed to re-send. Yeah....right! Offer expires on Dec. 31. That office offered no other assistance....asked them to check with McKay to confirm my purchase. They declined. Contacted McKay on 12/28, explained the situation to the 3 people named above and the issue was resolved today (29th). Kudos to the McKay team for having my back.

Really nice customer service!

Super good service, very reasonable prices, good knowledge, good discounts, they do the work perfectly and professionally and Ill always come back to do business with them, ask for Denis Gallegos he is one of best over there and hell take good care of your vehicle m, this place definitely gained my trust!! 👍👍👍

Mike gave me as always an extra service and my car is as good as new. Keep the good work. He is always professional, personal and knowledgeable.

There were only two people who actively wore their masks properly. Everyone else either had their mask below their nose, chin, or didnt have a mask anywhere on their person. Some employees wore gaiters, which are not useful in fighting the pandemic whatsoever. The man who I signed up with for my service was named David and when I saw him, he had his mask below his chin. By the time I was in the process of driving my car into the dealership, I didnt want to leave my car with anyone who worked there. However, Mike and Wayne were wonderful and I completely recommend them because they were friendly, helpful, and wore their masks properly the entire time. I mean my car is fixed but I didnt feel safe in the vicinity or leaving my car with those who could be carrying COVID.

I really appreciate the care they take with my older car. I always enjoy my visits.

Everything was very easy and everyone was pleasant and helpful

Mike got me in and out, in less time than anticipated. with a clear assessment of what was going on with my car.

MY EXPERIENCE AT JIM MC KAY CHEVROLET IS OUT OF THIS 🌎 WORLD! I AM VERY HAPPY WITH THE EXCELLENT SERVICE I AM RECEIVING FROM SERVICE ADVISOR MIKE RAMEY AND ASE CERTIFIED MECHANIC JOHN! THESE 2 GUYS DESERVE 5 STARS BUT REALLY 10 STARS! SERVICE ADVISOR MIKE RAMEY REALLY TAKES THE TIME TO FULLY DETAIL EXPLAIN THE PROBLEM CONCERNING YOUR VEHICLE NEEDING REPAIRS! THAT IS A RARITY IN ITSELF TO FIND A SERVICE PROFESSIONAL AND MIKE IS TOP OF THE LINE! THE MECHANIC JOHN IS DESERVING HIGH REMARKS BECAUSE HE DOES A TREMENDOUS JOB IN POINTING OUT ERRORS CAUSED BY OTHERS AND CORRECT THEIR DISCREPANCIES. JOHN IS WELL DESERVED AND HIGHLY ASSET TO HIS MECHANICAL SKILLS AND EXTRAORDINARY KNOWLEDGE! HATS OFF TO BOTH SERVICE PROFESSIONAL MIKE RAMEY AND JOHN! SINCERELY GRETCHEN BRAWNER

Easy Pease but a bit slow on a Saturday afternoon.!said they were busy but I didn’t see anyone waiting

So Jim McKay has sold now 4 vehicles to my family (mom has bought 3). Yes it’s a hump to get out there from my house but it is all worth it. Thank you Larry and team for my new 2020 Malibu!!

Started with a return phone call from Ms Brenda, she was very friendly and helpful make you feel at ease. Ms Brenda helped me with preparing paper work ahead of time for a smooth transition, to meet for the next day. believe me I was really nervous and doubting myself praying every thing will be fine going to meet Ms Brenda the next day with confidence every thing will be fine and sure it was ms Brenda assist me with all she can even made me cry full of happy tears along with her team to make my day a great awesome day thanks Jim Makay family for making me start fresh again thanks Ms Brenda Queen

We couldn’t get the car we wanted but it will help rebuild our credit the sales men was the best

Today Denis open my eyes about some things that were going on with my 2019 Chevy Malibu. If Denis reading this thank you Chevy have an answer employee on my next visit Colorado Omlet on me👍. Stay safe and stay blessed.

Our car (2017 Chevy Volt) was towed to the dealership January 13th, 2021 with an electronic brake control problem. Today, March 16th, 8 weeks later, we finally got the car back. Most of the issues were beyond the dealership control (waiting for parts, wrong parts) but it was difficult to reach anyone to get updates on the situation as it dragged on.My recommendations to you: 1) Have a service manager review a daily list of cars that have been at the dealership more than 10 business days, and provide an update to the customer every day or every second day, even if no status change. Please do not make the customer chase down information after that length of time.2) Require a service manager look over the car prior to returning it to ensure car is still in good working condition, (if car has been sitting for weeks like ours), items have been returned to their proper place and surfaces have been wiped down/vacuumed.I know these are challenging times, but we were patient with all the hiccups and understand many were beyond the dealerships control. However, it would be hard to recommend McKay for someone who has other options as our car was essentially warehoused for weeks without proactive updates and then not checked to confirm original service issue was still resolved before being returned.Rough timeline:Jan 13 - car towed to Jim McKay after indicators that it was not safe to driveJan 15 - problem diagnosed, part orderedJan 27 - part replaced, problem resolved, but windshield was accidentally brokenJan 27-March 12 : wrong windshield was sent to dealership, discovered that Volt windshields were all mislabeled at the warehouse and Chevy had to resolve that issue before sending a replacement. Six weeks passed and we were only given updates if we initiated contact and left several messages first.March 12 : original date to pick up car. One block from dealership, the dash lights up again indicating car was not safe to drive. Taken back to dealership where service tech apologized and sent us home again with a loaner.March 16: Car is ready for pickup and test drive confirms all is well. Discovered that protective battery cover and screws, etc were left loose in trunk. Tools that lived in the wheel well and came with the car are missing. Interior of the car is dirty from work performed. After 8 weeks it was disappointing to get the car back in that condition.

Mike Ramey and the rest of the service staff as well as the cashiers are always a pleasure to work with and they you and your car in and out as efficiently as possible.

From time i spoke to Teo on the phone i felt comfortable in gowing on with the process, all the process things went very well and if it wasnt Teo customer service i probably wouldnt have continued. Thanks to the hold team that helped out in the process,thanks Jim McKay Chevy. P.S I will be back in the future.