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Integrity Auto Collision Center, Inc
1891 Woolner Ave Suite C, Fairfield, CA 94533, United States
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Integrity Auto Collision Center, Inc
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Na
Review №1

First I would like to start off saying that Oscar, Maggie and the entire Integrity team are Awesome! I chose Integrity because they are rated among the top 10 auto body repair shops in the nation and I was not disappointed. My Challenger looks better now than it did before. I am over pleased with my vehicle and with the customer service that I received. If you are looking for the best shop for the repair of your vehicle, Integrity Auto Body is the place!

Jo
Review №2

I rarely post reviews but Integrity Auto is a must consideration when you need auto repair or body work. I needed simple paint and body work on my ‘80s car and they treated me as if I was the owner of the McLaren super car they also had in shop. Great professionalism, honest insights and consultation, and reasonable pricing for high quality work. Highly recommend.

Ja
Review №3

I love this place, the staff is super nice, very helpful & a friendly business. I’ve brought a few of my cars & family cars here. I’m always more than satisfied with the work & they make it a easy process. I just had them do some work on my Mclaren & like always I’m a happy customer. I recommend this business 5/5, you’ll be amazed with their work.

Ma
Review №4

Maggie and her team did a very outstanding job to my 2013 Highlander. My car looks brand new after the repairs. Definitely my best decision to bring my car to Integrity. Thank you very much!!!

Br
Review №5

Oscar has been an amazing support through an otherwise absolute nightmare of a time with my insurance and my vehicle. If I could give him more stars I would.

El
Review №6

My vehicle was involved in a incident with damages to my car.I was informed to find my own body shop, after reviewing different shops I chose Integrity Auto Collision Center.Very happy I did. I never felt to welcome to a shop.Oscar was very helpful from the beginning to the end. I never had to go through something like this and Oscar walked me through what the whole process, answered every question I had and went above that.I really appreciate his help through the process and the team. Would definitely recommended this body shop to everyone.

Ha
Review №7

Best Body Shop,Oscar is a great guy and will help you out with everything.Will recommend everyone to go here and be comfortable that your car will be fixed properly, as it was new.

Sa
Review №8

I brought my work vehicle in for body work. Integrity was flexible, friendly, and communicated with me throughout the repair process, even though they’re only required to communicate with the fleet company. They also finished my car two days earlier than estimated, washed and vaccummed the car and had a big bow on the car when I came to pick up. And of course did excellent repair work!

Ro
Review №9

I’ll make it short and sweet, I take all my car body woes here at integrity auto, they do high quality work. Look for Maggie or Oscar. They will help you out, and I mean help you out! Don’t hesitate to bring your car here. It’s worth it.

De
Review №10

This type of business is one you hope you don’t need to use, but if your car is unfortunately in an accident, this is THE place you want to take it to. Not only do they do a stellar job, they consistently go above and beyond in terms of customer care. I would give this place more than 5 stars if I could.

Ja
Review №11

I dealt with Maggie and Mario and they were awesome. This was not an insurance covered repair so I could have used anyone, but they came highly recommended and they didnt disappoint. They were professional, communicated throughout the entire process and the finished work was exceptional. They even discovered that a bolt to one of the suspension arms was missing and ordered the part and gave it to me when I picked it up. They arent mechanics but they did this on their own just make sure I could drive it safely. Above and beyond!Use them, you wont be disappointed.A big thank you to Maggie, Mario and the rest of the Integrity team.

Ar
Review №12

Nobody wants to have to deal with the hassle of getting your car repaired after an automobile accident, thats a known fact-That was until I stepped foot into Integrity Auto Collision. From beginning to end Oscar and his team made the experience seamlessly pleasant and surprisingly enjoyable! From their professional and knowledgeable expertise of dealing with automobile insurance companies to the techs superior work on the repairs. I couldnt be happier, nor satisfied...(Back story) I was side swiped in a parking lot, while shopping. Upon returning to my car, a lovely love note was awaiting me to inform me, my car had been hit. (This is the type of note, no one ever likes to receive however, Im thankful the other driver left their info) I knew about Integrity by my boyfriend, whom was also hit while parked. He sent me their link and off I was to get an estimate. I was greeted by Maggie and Oscar whom are incredibly personable and professional. The lobby to the shop is clean and inviting. I knew this was going to be a match for getting the repairs done to my car. Oscar did an estimate, I reached out to inform the other drivers insurance that I had a preferred shop..dropped my car off, was provided a rental car FROM Integrity! (Which made it so much easier!) A week later and communication texts every step of the way, Im back on the road with my personal car.Honestly, if youre in need of body repairs I HIGHLY recommend this shop. The staff is top notch and you wont be disappointed.

Ma
Review №13

I have used Integrity for several auto body repairs and every time has been a positive experience. Oscar, my service coordinator, was more than helpful. He made sure my son’s brand new car was repaired to perfection. Great service and communication. Felt like I was in very good hands and he worked everything out with insurance. Thanks Oscar and the Integrity Team!

Ke
Review №14

Oscar was very professional, kind and attentative in explaining the process of my car repair. He said Id have the car back in a week & they delivered. My little Ruby (car) is back to looking new! Thank you to everyone who worked on my car, I greatly appreciate you all!!

Ce
Review №15

If you want the best body/paint work done to your car this is the place to go for sure. They take absolutely no shortcuts in the process and keep you updated on what’s been done to the car. In the end you feel like you’ve got a completely brand new car!

jo
Review №16

This business represents a gold standard in vehicle claims management, quick repair turn over, customer vehicle status updates, and especially vehicle delivery, show stopping appearance. If you like great quality and great service for all your auto body needs I highly recommend Integrity Auto Collision Center out of Fairfield.

An
Review №17

This place is awesome they always make me feel like family, Oscar always goes above and beyond.

Ro
Review №18

Great staff and a fair price. Strongly recommend them. Bed liner looks fantastic.

Ma
Review №19

I took my pickup to Integrity for a repair. The woman who handled my case was superb. She kept me well informed on progress, and was exceptional at working with my insurance company. When I arrived to pick up my truck, I was happy. My truck was as good as new, and the owner took time to walk me through the details of the repair, and made sure I was satisfied before we did the paperwork. I highly recommend Integrity Auto Collision Center.

kr
Review №20

Very professional. Great costumer service. Excellent work.

Be
Review №21

Integrity performed repairs on our vehicle after an accident. The “at fault” person’s insurance company was difficult to deal with, but Oscar went above and beyond to fight for us and get the original parts needed! Our truck looks great now and I would recommend Integrity a thousand times over!

Cy
Review №22

Maggie was amazing to work with! She is extremely patient, kind and understanding of your situation. She is thorough, responsive to the customers needs and wishes, and wont allow any third party to interrupt or declare a change in service without ensuring the customers wishes are being met. My situation was difficult, to say the least, but their service was as professional as possible. As for the body work that they completed on my beloved vehicle, it looks truly amazing and like brand new! I recommend Integrity for anyone in need of an auto body repair!

mi
Review №23

Awesome shop! Oscar was very knowledgeable. Dealership couldn’t find the problem but Integrity did. I will be bringing all my vehicles there in the future.

an
Review №24

I went to Integrity Auto collision after my car crash & didn’t know where to start. Their team helped me out tremendously. Even though my car got deemed a total loss, they guided me through the steps to take with the insurance to make sure I didn’t get ripped off. Very professional company that will make you feel secure! 15/10 would highly recommend them to everyone!

Le
Review №25

Wonderful people and service. Had an accident and my insurance company called them and requested for them to tow my car which was 50 miles from their shop. When I brought my keys to them after work the lady in the front office was wonderful, helped make me feel comfortable and less stressed. Although my car was deemedtotalled, Integrity made sure I was comfortablein every way, provided great communication and professional service. Live by its name.. Will recommend.

PE
Review №26

Friendly experienced staff that took their time explaining the process to me!! Very happy with the estimate and price tag was much lower than i expected!!

Ch
Review №27

Fantastic work!!! I had some minor damage on my front bummer and they fixed my car right up so it looked better than new. They kept me updated during the repair process and finished the work exactly when they said they would. Outstanding customer service!! Highly recommend this car shop for any repairs!

al
Review №28

Very professional, very nice, great communication with me and the insurance company, quick responses to any questions I may have had, same person worked with me the whole time which made the process way smoother. My car looks amazing after repair. I will always recommend integrity auto. Very satisfied.

Ma
Review №29

Integrity made it simple for me to get my cars paint recall addressed and also my cracked windshield. I would recommend working with Integrity.

Ed
Review №30

Oscar and Maggie are awesome. True professionals and very knowledgeable, who want to give you the best possible experience. I have complete piece of mind when my car is in their care. I know the quality of work is going to be excellent, exceeding my expectations and that I’ll be getting the most bang for my hard earn bucks.

Th
Review №31

Great work, professional service and everything done on time.

Ge
Review №32

Awesome customer service and superb job on the body repairs and paint. Car looks brand new!

ri
Review №33

Oscar was really nice and helpful! Thank you for all the help and advice when dealing with my insurance company and for being so understanding with each of my concerns.

Ta
Review №34

All employees are very helpful and Maggie is just awesome she will bend over backwards to help you with anything.

Gw
Review №35

Unfortunately my new car was involved in a hit & run accident and the dealership where I purchased the car recommended Integrity Collision Repair. They were friendly, courteous, always kept me informed of the process, timely and supportive during a horrible time for me. The team here really lives up to their name!! They were willing to fight with me, when I was having an issue with my insurance company. The team at Integrity were very professional but made me feel like family. Although my vehicle was deemed unrepairable, the Integrity Team, help me get through the process and now I’m looking for a new car. They made sure I knew my rights as a consumer, because they worked for you, the vehicle owner and not the insurance company!!! I hope I never need their services again (don’t want another accident) but if I do, I know where I’m going. Integrity Auto Collision Repair you guys get an A+ with honors.

Li
Review №36

This place is AWESOME! Words cant express how great it was working with Oscar Moreno at Integrity Auto Collision. Everything was explained to me in detail as what they were doing, and what to expect. He helped with understanding the insurance process as well as the law. My car was totaled and I had no idea what to do next. Oscar made it so much easier....Ill never go anywhere else and will tell everyone who will listen to go to Integrity Auto Collision in Fairfield!

An
Review №37

Great service. They work well with me and communicated every details. I would definitely recommend their service.

Ja
Review №38

This is my second experience with Integrity! The name of this company says it all. Their work has been provided expertly. The waiting room is clean and inviting. They provide coffee water and snacks. Office staff are friendly as well as professional. The work is completed and car delivered as promised! Very dependable company

Na
Review №39

This was my first time taking my car to Integrity Auto Collision Center. Theyre an excellent team. Oscar kept me in the loop of all communication between him and my insurance which I greatly appreciated. He sent me pictures of different stages of my car. When I picked up my car it was immaculate. The paint job was flawless. Everything looked as new. Can I just add Oscar knows his laws when it comes to making sure the insurance pays for everything. My insurance was being difficult not wanting to pay for a few things. Oscar was able to prove to the insurance by law and why these things needed to be done. I appreciate your honesty and commitment to this place. Thank you Integrity Auto Collision Center. I will definitely bring my car to you guys next time its needed.

Qi
Review №40

They really know how to fix the damage to your car and do the magic work. People there are also very nice and helpful; they will ask your opinion on choosing the repair parts; update the repair progress daily; also, they help you with car rental and return. Most important, they have the skills and spirits to make your car as before, even better!

Me
Review №41

Integrity Auto has hands down the best customer service! I came to have some paint damage repaired and They kept me in the loop the whole process of getting things repaired. When my car was finished they helped me connect with the other drivers insurance to process the payment so that I could take my car home right away! In addition to the excellent customer service they do beautiful work and made my bumper look brand new!

Av
Review №42

Working with this particular auto body shop was the best decision I made. The staff is very professional and fast but most importantly they very much value any customer. So much respect, concern and passion they put into their taking care of their customer, vehicle and situation. Jennifer, shes the best! Throughout the entire time she was fast to communicate any information with me. Explains everything clearly & efficiently. Jennifer has compassion and shows maximum effort to ensure that customers are happy in the end. Best auto body shop and Staff. 100/10 recommended.

Ri
Review №43

Maggie was very helpful. The communication was very good. They handled everything with the insurance company. Super professional company. I would definitely recommend them.

Ch
Review №44

Excellent service. This is the second time Ive used integrity and both times its been a pleasure. Would definitely recommend!

Fr
Review №45

The service was top quality, professional and efficient!!! Maggie and Oscar were great. I would highly recommend them for their exceptional customer service and high quality of workmanship!!!!

Ro
Review №46

After my vehicle was in a minor accident they assisted in evaluating the car and communicated well and in a timely manner with the insurance company. They also maintained constant communication with me which was reassuring. They maintained themselves neutral throughout the entire process but also assisted me with any questions or concerns that I had. I hope to never be involved in an accident again but if I ever find myself needing an auto body shop, this is the place to go!

Ga
Review №47

Brought my C300 Coupe to Jenifer and the staff @ Integrity and couldnt be any more happier. They treated me like family and always kept me informed. Even though my insurance wrote for junk yard parts, they went above and beyond and got me those nice Mercedes Benz parts. Thanks Jen and Integrity for being wonderful!

Ri
Review №48

From the moment you walk in this place, you sense the professionalism of this business. Drinks, coffee, and snacks while you wait. Super clean. Peek over at their work area and everything is super clean and organized. They communicate along the process. They walk you through the estimate. Second time I use this business and only business I will use going forward. They did a fantastic job on both cars I’ve taken.

Sn
Review №49

Job very well done.Doesn’t look like my vehicle went in an accident .They went above and beyond to get things done right, dealt with insurance with all requirements. 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

an
Review №50

Best shop I have known so far. They have help me two times and have done an excellent job with my vehicle. I would recommend this place to anyone! They make the process easy thanks to the patience they have when working with you. Thank you for your great job Integrity 😉👍👍 Ps Maggie and Oscar are great people to work with. Everyone in the shop is, I am positive of that but Maggie makes my vehicle issues way way more smooth. Thank you Maggie!!! Thank you everybody. ❤️❤️

Ja
Review №51

If I can give this company more than five stars I would. Jennifer and everybody there were truly exceptional as far as their customer service and the detail of their work. I am beyond pleased in how my car looks so much better than before my accident. If you want the job done right and you love your car bring it to Integrity they aim to please and you can tell by the reviews that they live up to that quality of service. Thank you once again

Je
Review №52

Brought in my 2020 Honda Accord with damage to my bumper. Jennifer Franco kept me in loop from the beginning, from tear down to insurance responses to vehicle pick up. She does not play around. Great customer service! I don’t think I can trust any other body shop with my car. Definitely will be recommending to EVERYONE I know.

J
Review №53

Very professional, courteous, top notch! Jennifer and her team took care of my Genesis G90 which needed the bumper and scratch marks repainted. They were able to do this while preserving the integrity of the tech and safety features. Very impressed. Definitely worth getting it done right the first time. Thank you Jennifer and the Integrity team!

Di
Review №54

This is the 2nd time I have used this body shop and nothing but the best, would recommend and will use in the future thanks for everything guys.

Gu
Review №55

Integrity Auto compares to non other in the Fairfield area! Took my truck in after an accident damaging the front passenger fender, headlamp and front bumper. They got it done ahead of schedule and even worked it out to replace the driver side headlamp as well at no extra charge! All parts used were OEM even though insurance authorized aftermarket. Paint job was amazing! No orange peel and on a black truck that’s not easy. Blend work was perfect. I highly recommend them for any body work and paint even if your insurance does not contract with them. They offer their own lifetime warranty so it doesn’t matter anyways. Very professional and attention to detail in their work. Highly recommended!

Br
Review №56

From the very first time I came in for an estimate I’ve had excellent customer service. Once I committed to using Integrity and dropped off my vehicle they’ve been in constant contact informing me about the process and any communication between them and my insurance company. They have definitely gone above and beyond to make me feel comfortable. Now that my vehicle has been returned I can see all the quality work that was done and I’m so appreciative. Thank you.

va
Review №57

Just picked up our car yesterday and overall we had a great experience. They dealt with the insurance company directly in regards to the necessary repairs and cost. We were given updates via text on estimates, status, and they worked with us on drop off and pick ups times. There was no long wait time. I liked that they have business relationship with Enterprise Rental Car. We got picked up to get our rental car from Integrity and we were able to just drop off the rental car at Integrity when our car was ready for pick up. Overall, it was a easy process, especially when the damage to our car was not our fault. Thanks Jennifer for your great service!

Vi
Review №58

Awesome friendly fun professional services!Would highly recommend.

He
Review №59

The best experience I’ve had at an auto body shop! My vehicle was rear-ended and needed repairs. Jennifer was amazing through the whole process. Her communication skills are out of this world! She kept me up to date, daily, on the progress of my vehicle. After coming here, I wouldn’t go anywhere else!

Sa
Review №60

I am very impressed with Integrity! The longevity of my cars stay was due to the insurance company, but I was kept up to date with text messages. I really appreciated the updates that were provided. The work was great, and the detailing of my car was an added perk for me!

Da
Review №61

This is the best auto collision repair shop hands down! The customer service is amazing! Maggie goes above and beyond for her customers- I should know, Ive been here on 3 different occasions for 3 different accidents that happened throughout the year (2019). And each time Maggie took very good care of me! Maggie inspected the damages with me right next to her, and she explained their process and what would be done to repair the vehicle; she is very thorough and detailed compared to other body shops Ive been to.Also, the shop is meticulously clean and everyone is warm and friendly. I appreciate the fact that they use genuine parts, and not aftermarket parts, like other body shops use. The repairs done to my vehicle were pristine, and the exterior of my car looked brand new! Shiny, glossy and all! I highly recommend this auto repair shop.

Bo
Review №62

Integrity Auto Body is the best Auto Body Shop in Solano County. I will refer them to my family and friends and they are the only shop I will use. Their entire staff is Very Professional with a shout out to Jennifer! I have had 2 cars repaired with them and they do not cut corners or use after market parts to repair your vehicle. When they are done your vehicle will look show room new. Try them you will not be disappointed.

Li
Review №63

Customer service is excellent. Jennifer communicates with customer through out the entire process. Highly recommended.

Ju
Review №64

This is my second time I took my Automobile because they really know what they doing and wen they fix my first car I like the way it was done because it was like nothing ever happened to it

La
Review №65

Very good service. This was the second shop I went to after not feeling comfortable with the estimate and insurance process at the first shop and what a difference. They were very thorough, and kept me informed of the process. The cherry on top was picking up my car and noticing they pretty much detailed and clean the entire car almost back to brand new when I purchased it 6 months ago. Not that I want to get in more accidents, but if we do, we are coming to Integrity. Thank you Jennifer and staff.

AJ
Review №66

Through my misfortune of being rear ended, I was given the fortunate opportunity to have Integrity Auto Collision take care of my vehicle. Upon my first encounter with them, I already knew this would be the shop to repair my vehicle based on their professional and respectful approach to the consumer. Oscar was my advisor from the very start and he had detailed every little step in the repair process. He had advised me that they strictly follow factory repair guidelines using factory parts. He had even explained the responsibilities of the at fault partys insurance to ensure I was being provided the appropriate services I was entitled to. His passion to be a consumer advocate helped solidify my decision to leave my vehicle under their care. Upon leaving my vehicle, they took the initiative to arrange a rental vehicle for myself. Throughout the entire repair process, they maintained constant communication via text with pictures of the repairs. This gave me the reassurance I needed that my vehicle was under the hands of professionals. I was surprised most when they had called to tell me my vehicle was finished and ready for pick up a week earlier compared to the estimated completion date. When I went to pick up my vehicle and examine the repair, it showed their speed did not sacrifice quality. My vehicle appeared in the same condition as when it was first purchased from the dealership. In the end, I am extremely grateful they were able to restore my vehicle back to immaculate condition. Their pride in workmanship definitely showed in their quality!

He
Review №67

My vehicle got hit by a tree and integrity took great care of me!! Amazing professionalism by Oscar and his team. My car looks amazing, looks like it’s just got pulled off the showroom floor of a dealer. Thank you to everybody and Integrity for the help!

Le
Review №68

A great experience!! Stunningly beautiful repair!Kept informed all the way and a perfect end product delivered.Could not be happier.The integrity team is definitely the best I have ever encountered hands down.

Ea
Review №69

Excellent repairs and beautiful paint. This shop is the best! Thanks for advocating for us and working so tirelessly with our insurance company. Would not want to take our cars anywhere else.

J
Review №70

What a great group of people! I side swiped a short concrete wall with a brand new truck and damaged the rocker panel and door. You can’t even tell any work was done to the truck! No weld seems are even visible. They even got the work done quickly so I could take it on our trip. I can’t recommend them enough. I have total trust an confidence in them! *HIGHLY RECOMMEND* them!!

Mo
Review №71

This place was amazing, they keep you informed through out the whole process and are there to help you! They keep you informed through text and will always answer any questions you have. They did an excellent job on my vehicle. They explain the whole process to you and are very polite. I would 10/10 recommend this place.

ke
Review №72

This is the second time that Ive brought my car to Integrity. They always do an outstanding job with their work and customer service. Maggie handled my case. She always keep me posted regarding the work they are doing in my car and about the insurance too. Highly recommend to everyone!!

No
Review №73

The crew at Integrity Auto Collision is top notch. They keep you involved with the process and there are no surprises. Ive had two vehicles serviced by this team and have no problem referring others to this business.

Je
Review №74

Took my 2014 Accord into Integrity for work to be done after a good sized deer jumped off a hillside onto my car. Bottom line; don’t waste your time looking for a body shop. Just go to Integrity. They more than lived up to their name. The work they did is flawless, and the people I worked with, Oscar and (mainly) Jennifer, couldn’t have been nicer. They we’re informative and very professional. I was kept up to speed during the entire process. My main desire was to get my car back to its original Honda glory, which they did, having such great people to work with was icing on the cake. Thank you Integrity Auto Collision Center!

Sa
Review №75

Integrity maybe has integrity but at your own expense. Let me elaborate:Integrity are not flexible, means, if insurance asked them to lower their hourly rate a little bit or lower their price to be in-line with other body shops, they will not. That means, you will be responsible for any extra Dollar amount not approved by the insurance, which also include any damages have not been discovered yet.It happens to me. Their hourly rate is $95; the insurance asked them to change it to $90; they refused. So for $30, they lost my business.Who wants to pay money for damage done by another person to his/her own car. Is it enough trouble the person is going through ????If you use Integrity, be ready to contribute extra $$$ to fix your car, since insurance companies 100% of the times will not pay any body shop what they asked for.Also, most body shops deal directly with the insurance company, but not Integrity when it comes to estimate negotiation. They will ask you to talk to your insurance in order to accept their estimate or pay the difference from your pocket. Very time consuming and never expected a body shop to ask you to do that.Their is a reviewer gave them 1 star, and yes its true; they have Yelp advertisement to give you a reward if you do Yelp review and give them 5 stars at their location before you leave.Yelp reviews were misleading to me, since all reviews have to be done on their location.

Ni
Review №76

Best body shop in the area. I was helped by Jennifer the whole process of getting my car fixed. The communication was quick and helpful and she kept me updated. I was very satisfied with their service and my car is in even better shape than it was prior to my accident! They even vacuumed the interior and shined my tires.

Br
Review №77

I was recommended to go to Integrity after a small rear end accident on May 3rd. I went straight there just to see what kind of estimate I could get on my car. As soon as I arrived, I was greeted with great customer service. The workers at the front desk gave nothing less than their utmost concern for what my car is worth, and they informed me of every right I have as the individual not at fault in the accident.From there the process was very smooth, Integritys staff kept good contact with me informing me of anything happening with my car. There was never any miscommunication or hold up. Any time there was a chance to possibly get something better for my car, they were able to find parts completely worth the cars original value, if not more.Last, I could not have asked for faster or more efficient service. It took less than a month (22 days) for my car to be fixed and better than it was before. The accident was not major, but the honest estimate gave me a look into how there was more damage inside the car. I give Integrity 5 stars because of their honesty and the amazing service that was completely worth those 22 days. Thanks Integrity!!!!!!

Li
Review №78

The shop was very professional. Jennifer was great, she kept us very informed, more than our insurance company did! They worked quickly and did a great job with the van. It looked better than when we first bought it when we got the van back!

Am
Review №79

My car was hit while parked, and Integrity took this poor situation and brought me out in the best way possible. This was the first time I’ve had a car get hit, and Jennifer helped me understand the process.They are a third party shop, which means they don’t have contracts and thus incentives from insurance companies to cut corners. She worked with the insurance company to make sure I got the work I needed. For example, they wanted to use after market parts, and she was able to make sure I received those from the manufacturer.I’d recommend going to them before you go to whatever shop the insurance company tries to send you to. You may still need to get a second quote to appease the insurance or you may be able to skip the second step depending on the insurance rep.Integrity took the headache out of the process, made it seamless, were friendly, professional and efficient.Finally, my car came out looking way better than it did before the accident. I’ll be recommending them to all my friends and family.

Mi
Review №80

These guys are great! They handled everything from start to finish. They even did services that the insurance company didn’t even think about. I’m so glad I chose them as my auto collision center. Don’t go with who the insurance company wants you to go with. Go with Integrity Auto Collision. You won’t be sorry.*UPDATE* Unfortunately, I had to use Integrity a second time. But I wasn’t mad about it. Same great service! Maggie kept me informed every step of the way AND I got my car back in great condition. I love these guys. Don’t hesitate just take your vehicle to Integrity Auto Collision. You won’t regret it.

Je
Review №81

Oscar did a phenomenal job throughout the repair of my G70. From discussing how insurance would be worked with, to messaging me daily with progress updates, he always made sure I had no questions about the entire process. No surprises, just top not service, and my car looked as good as new when completed! Two thumbs up!

Br
Review №82

I would like to thank the whole team at integrity auto collision. Oscar, Jennifer and Maggie were extremely informative and helpful from beginning to end. They made everything go very smooth. I would also like to thank Tonya Sorvik from AAA for also making this whole process very easy for me. I’m very happy with the repair and result of my vehicle. Thanks again!

To
Review №83

Great experience. Always was in touch. Pricing was great.

De
Review №84

Fantastic experience. Our 12 year old truck looked almost new. Absolutely the best quality work. I felt totally confident in their work. Enjoyed all communication with the staff. Definitely my first choice for any body work.

Br
Review №85

Integrity embodies the word. They are very helpful to my situation with my insurance company. Integrity gave me advice on what to do next and went out of their way to suggest that my car is a total loss instead of them fixing it letting my car depreciate in the long run. Thanks Integrity and more power.

Jo
Review №86

Integrity Auto Collision was very easy to work with. Maggie made sure to keep me informed with great communication. The work they did for me looks great. I would recommend this repair shop.

He
Review №87

I took my truck due to a front damage. Integrity performed a fantastic job repairing my truck. Oscar and Jennifer went above and beyond customer satisfaction. They kept me updated on the repairs and deliver the truck back on time as promised. Keep up the good work Integrity team!

Ro
Review №88

Maggie and the staff at Integrity Auto Collision Center are fantastic! I was in a bad situation with my insurance company since November 4th 2019; which Integrity helped me out of. My insurance company was dragging their feet to settle a claim In that my insurance company was trying to piece meal a major repair without any concern of quality, with picking and choosing what “they” deemed as to what was needed for the repair ( to my new 2019 Tundra.... with a bent frame ); not what Integrity seen as to what was needed for a correct and proper repair. Integrity lives up to their motto: “We Work For You!”... I just feel sorry for what they had to put up with from my insurance company. Thanks again Integrity for your professional service delivered with a lot of personality and concern helping out in the settlement.

Gr
Review №89

Great team at Integrity Auto Collision Center. I found them through online reviews, dropped by for a quote and ended up using them for a simple repair to the hood. The car belonged to my aunt, who ended up in a hospice situation. When we went to collect it, we found some hood damage ... even though the car just sat in her carport for almost a year with no one driving it. Jennifer from Integrity was my first contact through email and helped me through the estimate process. She also kept me informed of status through regular email updates. The entire team was very patient through the lengthy insurance issue that arose from the fact that my aunt had apparently already claimed the accident, unbeknownst to me. So, with a lot of back and forth, the insurance ended up paying for partial repairs and we paid for the rest. The simple repair turned into a month-long ordeal of back and forth, but Jennifer kept on top of it and kept me in the loop. On pickup day, Oscar helped me fill out the final paperwork and I was out the door quickly. The repair looks great and they even detailed the inside of the car, which looks better than it has in a long time. I would fully endorse using Integrity Auto Collision Center for your repair needs and would definitely bring my Lexus or other vehicles to them.

Sa
Review №90

I felt home as I walked in I was offer water right away and she also had a good attitude with a nice smile I didnt get her name but she was an older white female I also want to thank Maggie who also had a very good attitude very professional thank you all

Ke
Review №91

Quality, professional work and staff.

Ma
Review №92

I had previously been referred to this shop by a friend, and now it’s the only place I’ll take my car! They’re worth the drive to me because I know when I hand over the keys, they’ll take care of my car as if it’s their own. I’ve now had to bring in my car on three separate occasions and each time I’ve been more and more impressed. Friends that have seen the past damage have all complimented how my car looks brand new and like nothing ever happened. I’ve worked with Jenny, Lisa, and the owner/manager, Oscar, has checked in with me each visit and takes the time to walk me out to my car and show me the work that’s been done to ensure I’m happy with the end product. I mean it just can’t get any better when you receive personalized service from every person you interact with.

Ga
Review №93

While I was not happy to be dealing with my first Auto collision, Integrity Auto made it a quick and painless experience. After clearly explaining the damages to my vehicle, I dropped off my car and they arranged a rental car for me to use in the meantime. They sent me regular updates on my car which I really appreciated. It looks like the damage never happened and they even touched up my paint a little bit at no additional cost. My car looks great and I am happy with the job they did! I would recommend them to anyone in the Fairfield area.

LE
Review №94

Very professional, friendly and knowledgeable front desk Staff. I am happy with the workmanship performed on my 970 complete in one week. Back to new! Thank you INTEGRITYLeon

Sh
Review №95

What is there in a name? Integrity sums it up! If you are seeking a repair shop, you need look any further. They offer exemplary customer service and satisfactory work.

Cr
Review №96

Very professional. Smooth, no-hassle, best experience with a collision center. This was my third vehicle in 3 years. They have a good relationship with auto insurance adjusters in the area and the local car rental Enterprise. Will continue to be a loyal customer!!!

Su
Review №97

They were helpful in keeping us on budget. No one likes to deal with the insurance company, but they walked us through questions to ask and what to look for when dealing with the adjuster. So it was nice to have someone that was more interested in keeping the customer satisfied. Friendly staff and Oscar walked us through every step of what work had to be done and helped us decide if something had to be done to be safe, or just look good. Highly recommend this place.

Li
Review №98

This place is Awesome! The Staff makes you feel comfortable, and they take all your stress in an accident situation away. They tell you exactly what they are going to do, and the best they do, is they communicate with you every step of the process. My car looks Amazing. You cant tell it was T-Boned, its Brand New Again :)

Sh
Review №99

Surprise, surprise! I was rear ended on the freeway on the same side of my bumper as my previous fender bender!!! What are the chances!? Since I had just been in a minor accident last august I knew exactly what to do this time around.Since this is my second accident in a short period of time, Ive learned that insurance companies have contracts with certain body shops. Consider going to a shop that works for YOU and your best interest and not the insurance companies best interest!! I highly suggest you choose Integrity! They will get the job done right and return your car looking amazing!Their customer service is beyond satisfactory and their waiting area is very nicely decorated! My car looked amazing when I received it back! They vacuumed it and cleaned it up extremely well! Amazing work.

Tr
Review №100

Friendly service and worked with me to find a reasonable price. Wasn’t concerned with charging more!

Information
100 Photos
100 Comments
5 Rating
  • Address:1891 Woolner Ave Suite C, Fairfield, CA 94533, United States
  • Site:http://integrityautocollision.com/
  • Phone:+1 707-425-4220
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:10AM–1PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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