Honda of Westport service center is superb!!!My vehicle wouldnt start so I called Honda of Westport service repair center and explained my situation. The staff directed me to just bring my vehicle in eventhough I didnt have an appointment. The conversation with the staff was so pleasant I already knew I was in good hands. Valerie my service desk clerk was so positive and friendly. She kept me informed regarding my vehicle and even arranged for my transportation back and forth since it would be several hours. This is what excellent customer service is. Anthony in the service dept was so professional, helpful, and patient. He transported me from Honda, picked me up, and even offered to wait if needed. He reassured me Honda would take care of my vehicle. He went beyond and even worked after Honda closed just to make sure I picked up my car even after the store closed. These two employees exceed great customer service!!! Thank you Anthony and Vallerie for your superb customer service, your positive attitude,and making sure customers like me come back. 10 ⭐service!!!!

I was having the worst day of my life everything that could possibly go wrong did. Brittani Martin is a life saver. She is compassionate she also listens to her customers. She is honest and full of integrity she assured me that everything was going to be okay and gave me exceptional service. Her act of kindness was what I needed in the moment God bless her! Please ask for Brittani if you need anything!!

Honestly, it was very slow, over 2 hours to install two tires, is unacceptable. The car went in quickly, it was the tech that was very slow, and should be held to a time allotment for small services, also I felt the dealer trying to charge me 1/2 labor for two tires was unfair, and should be a set fee, to stay competitive with local tire dealers. Lastly I was told one price, and than at the end charged another. Really Honda, get it together. Service dept, gets a d- at best. The issue was corrected bit only after I complained, which I did feel I should have to do.

Always a good experience here! Waiting is a bit of a drag after being there for almost three hours for an oil change on a Monday. But I shouldve went earlier. Still.Also oil changes went up 80% in cost 😂 must be a short on labor/parts. Time to do my own!

I had a leak in my tire and they took care of it..I also always get my oil change done there and yes it might take a little bit for it to get done but I always satisfied with the job and know that my car is in good hands.

It was great got in got some service done bought a couple things I probably didnt need but it was all good...

Due to my crazy schedule, I was unable go into the facility to pick up my order. I called them and they were so understanding & accommodating. They went above and beyond to ensure that my parts were delivered to my doorstep HOURS LATER! Thoroughly pleased with their customer service!

After my experience at the Honda of Westport Service Center in Fairfield I would truly have gone back and never purchased my vehicle at Honda of Westport had I known this was the service center I’d have to be dealing with. After an hour and a half drive with my three year old, I was informed that my oil change was in fact NOT covered/included as I was promised when booking the appointment. I would have never driven the distance for an OIL CHANGE had I known it was not included. I feel completely betrayed by everything I was promised upon purchasing my vehicle, to find out 4 months later it is going to cost me $78 and an hour+ drive (not to mention A TWO HOUR WAIT WHEN I HAD AN APPOINTMENT) for routine maintenance. Such a let down. I will be using Schaller in New Britain and steering everyone I know away from Honda of Westport. The service managers ‘solution’ was threatening me with the fact that he’s very backed up, doing me a favor by taking me (even though I had an appointment) and that me and my child will be waiting upwards of 2 hours. Unacceptable…..

No charge for fixing the problem caused by an unaffiliated shops worker. Comfortable waiting area.

Very courteous and fast service for our car. They gave us a temporary car while we got our car serviced and they took care of our car

A very nice mechanic offered to help me but the service manager said I needed to buy the parts before he could install them. This cart before the wheel approach is not customer centered. I was very happy with the nice mechanic but the policy of Honda is straight back to the waiting room where any customer is not helped until they happen to run into a nice mechanic.

They are professionals who know their industry and public that they serve. Honest when dealing with buyers. The brand is the best mid-level car. I owned mine for 13 years before I sold it.

I only have my oil changes done here because they are ridiculously expensive.They also take forever for a simple oil change even if you have an appointment.I have been waiting an hour and forty minutes and vehicle is still not done. What’s the purpose of making an appointment when you wait just as long as not having an appointment.The two older gentlemen who are service representatives also have bad attitudes, so whenever possible I deal with Brittani.

Very professional establishment. Ive had my CR-V serviced there many times for scheduled maintenance and have never had an issue.

Just for a oil change it’s 80 dollars. When you can go anywhere for 35 dollars. They are insane with these prices! On top of that they don’t even offer coupons, you have to beg for one. This is the last time I will bring my car here for an oil change.

I had a bad experience with Honda service in Westport on Saturday. I was waiting 5 hours until they actually did the service on my car, what’s the point of making an appointment and then waiting 5 hours for them to actually do the service.

They take forever to do your oil change even if you come early in the morning & if you don’t come in the morning it’s always an issue, they’re not taking cars or something, it’s always something & it’s annoying, i hate bringing my car here! i’ve been here since they opened at 8 & it’s 9:40, i’m confused! oil changes take 10 minutes!

As car dealerships go, theyre pretty good overall. The prices are what they are, but they keep you pretty comfortable if youre waiting there, and offer rides if you dont want to. So overall a very positive experience.

Really reasonably priced and good service

We have been coming for car purchases and all necessary maintenance check ups with out an issue

Knowledgeable, friendly, very efficient staff. The service manager really knows his stuff and will made every effort to have your problems fixed.

They have stellar service. Very attentive to. Customer needs

Very good service !!.

Great place for Express Honda services. An ideal place for fast and easy routine maintenance services. I will recommend Honda of Westport Service Center.

Theyre good, but expensive!! Not really good for average folks. Only go there as last resort!!!! #26

Excellent customer service and very friendly staff. They follow COVID19 restrictions and theyre honest about getting your car serviced as soon as possible even if you have to wait an hour or so. Go for it!

Honda of Westport always goes above and beyond expectations.

Every time I have brought a car here (recalls, oil changes, etc.) I have gotten stuck for hours and hours. Last week it was 3 hours for an oil change. The service adviser told us when we arrived but I had not been warned when I made the appointment that it would be that long. Not acceptable. Coffee is available but only junk available for purchase--we were there from 11 -2 and left there starving.

Took my sons car in for him to get an oil change. They were very friendly and it was done sooner then they told me. It was very busy this morning

I was very impressed with Honda of Westport and will continue to use there services

Excellent service. I called and spoke to Christine. She per registered my sons vehicle. Which was towed to Honda because the car wouldnt start. At the service centre it was determined that he need a starter . Which was replaced with a new one it took less than 3 hours. The price was fair we want quality parts and the dealership is the best place to get it ... Thanks

I will only service my car at Honda of Westport. Irlanne is my service adviser and I won’t go to anyone else. She informs me of everything that is needed to be done on my Honda Civic and is very clear in her explanations. I always can count on them to be honest with me. Thank you Honda of Westport for your consistent top-notch service.

Had a problem but once I got the a good manager it got resolved.

Highly recommend.

Cheryl in service is awesome. I have known her for years now and always knew how to make her customers happy. Even my wife has great things to say about her when she used to drop off her truck to get worked on. Made sure I got a ride to work and offered to pick me up when the work was done. I would highly recommend Honda of Westport. It has a wonderful service facility and the waiting area is very comfortable and clean.

Everything you want from an agent and then some...both John and Diane are wonderful!

They work efficiently and very helpful.

We have had a wonderful experience driving our 2014 Honda CR-V and having it serviced at the Westport Service Station. The manager and head service representative are the most conscientious and courteous. They always help us with any questions, keep our Honda running well and their prices and customer service are great. We are so impressed by this Service Department that we bring all of our cars (even our previously purchased non-Honda autos) to this location.

Best service station ever, and I’ve had a variety of cars. They’ve given me rides to/from work at a moment’s notice, taken my car last-minute, and are ALWAYS so accommodating, professional, and reasonable. This review is based on 2+ years of regular service and a few other things caused by me! The service director, Pat LeClair, is awesome - so helpful when I was in a pinch.

Excellent service and friendly and kind service techs as well as driver.

5 stars for the guy that takes your car and gives you a ticket, 0 stars for the guy inside that takes your information. Also no loaners for a repair thats going to take a week ( paint issue cover under warranty) and also no shuttle service.

Cheryl is amazing. This is my second time going to the Westport location. Their customer service is outstanding. I purchased my car from Greenwich Honda and I much rather take the drive to Westport to have it serviced there. Nothing but an amazing service they provide

Its in a secluded and very residential area but at the same time is easy to find. Each member of the staff that I interacted with was very friendly and told me where to go so I felt welcomed and never lost as a first-time visitor. The lounge/waiting area is HUGE. Free WiFi, plenty of outlets, popcorn, coffee, play area for kids...very comfortable. They exceeded my expectations and I will be coming back for future maintenance on my vehicle.

1. Requested loaner wasnt there when I arrived. I understand things can happen but cant you call in advance to re-schedule or let me figure out a way? Service adviser did managed to get a rental so heres one star. Thank you for trying.2. Quoted $400 for my 2nd regular maintenance (A01). My 1st regular maintenance (A01) was $75 at nearby Honda dealership. My car is just 6-month old, little shy of 15K miles. I thought the price was too high for a Honda but I agreed to it since I didnt want to waste any more time after waiting 40 minutes for the rental.3. Received the car from the receptionist. Absolutely no communication from the service advisor. I realized the car wasnt washed as promised. I had to return to work immediately, so I let it go. Few days later, I try to use washer fluid, nothing happens. Check the bottle and its completely empty. So there goes the Check all fluids and top it off. Now Im questioning if everything else was done. I was hoping at least Id get extra couple hundred bucks worth of service. Very disappointed.

EDIT 2/23/19 - Editing review to 5 stars. Less than a week went by and I was reached out to by the service manager Pat Le Clair. We were able to discuss the issues I experienced at my previous visit. I even brought up concerns about how my car was riding after getting the service done. I went back to the service center, he test drove it himself free of charge and put my mind at ease. Mistakes happen, no ones perfect but how Honda of Westport responded to please it’s customers show that it is a place you can count on. Thanks again Pat.OLD - Went here this past Saturday, 2/16/19 for new tires and an oil change. Had an appointment for 10AM for two weeks and even showed early at 945. Come to find out car hasn’t even been seen by 12PM. Finally get out after 5 hours of waiting. What was the point of making an appointment?

I was hosted by Henry Mangiacapra. A calm person is ready to fulfill your request just for a simple human attitude. I think that it is comfortable to communicate with him when you have any difficulties associated with your car. Kindness and decency have never spoiled a person.Thanks Henry!

I had to get the 60K miles service for my Honda CR-V. Normally I would have gone to my local Honda dealer or AAA service center in upstate NY but due to the urgent requirement, I chose Honda of Westport Service Center. After a long wait at the entry point right at the service start time in the morning, I finally got to the service counter. The computers were down that day and the quoting process was being done manually. I do realize that the 60K miles service is extensive but little did I realize that by the time the initial inspection would be completed, rear brake pads replacement was also required. This made the service quote jump from $800 to $1599! This place is a complete ripoff. I wish I had read other Google reviews before going here. Stay away from it!

Upon servicing your car, a car wash is always done. Unfortunately this has never been done for my car. A service tech meets with car owners to explain the finding but also I am handed a piece of paper with finding highlighted. I feel that if your name doesnt fit their expectations you are not treated fairly. I have purchased from tires to every service my car needs and I do it get the same treatment as everyone else. Its not for the car wash but they should not advertise and just single out or pick and choose who they give exceptional service to. I am definitely taking my car to Honda of Milford for future servicing. If you want to be treated as everyone else do not go to Honda of Westport.

I called and set up an appointment 4 days in advance for break service. Their like sure show up at 8:30. I am there at 7:30. I wait the hour, until they open. I had an additional question about my car that just needs a computer cord plugged into my car. My car has been on a lift my entire time at the shop. Took them 4 hours to say I need new back breaks, and the computer didnt find any faults. I watched about 40 customers come and go. I was there for 5 hours. Took them 1 hour 30 mins to fix my breaks, which is why I am there and scheduled it. They took every oil change and placed me on the back burner.

Customer service and quality of work is unparalleled. Ive never had an issue with them getting the repairs done quickly and correctly, and scheduling is fast and easy.

Great customer and auto service.

Good customer service usually. It is clear that the standard has declined a bit. Not good!

Excellent service from staff, including Trevor, was very thorough, explaining everything needed on this trip to the service center and future trips. The waiting area is clean, super roomy with comfy chairs, water/coffee, and free WiFi. Everyone was amicable and will recommend it to anyone looking to get their Honda serviced. They earned a repeat customer with their excellent customer service.

Great service and comfortable waiting room with coffee, bagels and TVs, including kids corner. Staff is great. Nice place to wait and get some work done as they service your Honda.

The Best Services I love How they always have a coupons for their customers and free wash🏆

Knowledgeable staff and nice, clean waiting room. A bit pricy though but worth it if you have major stuff to be done

It was good

Takes awhile but the waiting room is so cool(would appreciate more car magazines tho).

They did an amazing job by giving me updates on my car and providing transportation to and from work. Thank you. Also the service agent I dealt with was very nice and mighty helpful.

Horrible customer service! I was assured repeatedly that my service would take 2 hours. 2 hours and 45 minutes later I find that my car has not been touched yet. I was then told they are short-handed. Why promise what you cant deliver!

Best place ever . Great Service. Great Staff..From Tavern on Main .Wesport by JIMMY ...

Excellent service as usual. Jonathan was superb and very helpful.

The service is amazing here I purchased my car from Greenwich Honda and was having some issues with my vehicle, countless visits and they can never seem to find the problem or even try to fix the problem so I got fed up and called Westport Honda service and they went to work they went above and beyond the staff there assured me they would get to the bottom of it and did they rented a car for me because they didnt have a loaner to give me and kept me informed while they fixed my car about two weeks later ahead of schedule my car was ready best experience ever seriously and now Im so releived its like I have a brand-new car THANK YOU SO MUCH Westport Honda service you guys are the BEST!!!!!! Greenwich Honda take notes!!!!!!!

Excellent & efficient staff! My cars transmission was acting up & they took us in immediately & fixed it by that night!

Friendly and knowledgeable staff, quick service & they always explain what needs to be done (if its beyond the original diagnosis) before performing the work.

Amazing Service ... 🍒 ... Pat : ... The Service Manager Has A Wonder Ability To Listen To My Multi Level Concerns & Address The Issues ... 🍒 ... Everyone Is Pleasant & The Waiting Area Is Comfortable ... 🍒 ... Honda Of Westport : Will Be My Service Go To For Many Years Forward ... 🍒 .... Thank You ... 🍒

Service was prompt and good . Also dropped me off to Stamford

Friendly staff, provide shuttle service while waiting for vehicle to be finished! Im very pleased with the results on my vehicle and overall experience!

There is a high turnover of employees and those that are there dont listen to what they are told, nor do they follow through on the services requested. Ive taken my car there 3 times for the same issue and its still u resolved

Awful - after wasting more than 45 minutes trying to book an appointment to get a used car inspected, i finally made the mistake of insisting to speak to the Service manager. Not only was he incapable of articulating what safety inspection covers, he was rude, disrespectful, and seems like a moron. Not sure what part of service is not understood, but the service concept definitely confused him. And this was after 45 minutes wasted on hold, dead end transfers and hangups.Problem after problem once they move the service function out of Westport showroom. We were longtime - 9 years - customers previously very satisfied with the service. a real shame.

Henry, Jugo, Cardi. Best!!! Oh n I cannot forget lady who loves pink (hello kitty). Great customer service the r like the best hospital with doctors for ur Honda

Amazing quality and speed of service from a staff that is friendly and eager to help. I purchased my car from another Honda dealership, but they treat me as though I purchased it from them.

They need more clean deal with customers

Friendly service staff; did the job and didnt try to up-sell me

So thorough!! And the work is guaranteed.

Very clean and respectful

I had the best car shopping experience ever at Honda Westport- super helpful, patient staff. I left the same day with a fantastic vehicle.

Friendly people, waiting room has been redesigned for social distancing.

Clean. Well-stocked. Courteous, knowledgeable staff .

Not sure if from incompetence or pure deception but they told me I had a leaking axle that would need to be replaced for $740 -- got a second opinion and they said it was bone dry, nothing that needed to be done. Had been happy with their service previously but obviously not so much now.

Good service and friendly. Nice kids corner.Refreshments.

Oil change for Hondas, no appointment needed. Fast

Very good service. Little pricy too but u can afford to be worry free.

They were very helpful and honest. The waiting area very nice and the wifi was appreciated.

Excellent service....its even worth to wait and get your job done

For the past 30+ years Honda of Westport has been the go to for leasing, purchasing new vehicles an impeccable service department.

Took us in late on a monday when we needed ontheroad HELP!!! to get to Canada

A relatively honest service center.

Have them bring your car here for quite some time never had a problem thats a good thing

You can drop of your car after operation hours and they take care of your vehicle asap.

Slowest Service Imaginable! Love the car but the service is so slow It’s like a third world country

Very good service

Excellent service, reasonable prices, not too much waiting time, and excellent customer service!!

I went here for a flat and they were honest and told me they wouldnt be able to get me in that day. I will go back for other needs for my CR-V

Customer Service is always so great. Not only that but the mechanics are awesome

Great fast reliable service clean waiting area

Great service! And nice customer service.

Great service agent .. felt relaxing on the cozy waiting room

Very nice

Honda westport best service and customer service I had for the past 20years