I had a great experience at Audi Fairfield. Luis was terrific - knowledgeable and no pressure. His door is always open when I have a question or need to be shown some of the newest technology. On the finance side, Paul was very efficient and accommodating.

I received a video of the issues with my vehicle which made me feel very comfortable about items i needed to have done. I also had and email and phone call to go over. They were very professional and my advisor James Walsh was great. I highly recommend Audi Fairfield for servicing your vehicles.

I went to Audi of Fairfield Service Center with a flat tire & came out as a satisfied customer who will definitely be doing future business with them. Chris, a service member, handled my situation with care & ease . I thank them for their hard work.

I had a great experience at Audi in Fairfield. Hiram was my sales guy and Val helped with my finance. Both very nice gentlemen. Everything was pretty smooth. I would recommend anyone to go see Hiram to find their next new set of wheels.

Jim in service was amazing, very helpful and professional, and a big thank you to the tech who got my car done in such great time and was very thorough.Would absolutly reccomend !

Every time Ive gone to Audi Fairfield Ive received the most excellent service. In this day and time people talk down about dealerships but Audi Fairfield has been the best dealership service by far. 5 star absolutely. Pleasant, professional and fair pricing. I would absolutely recommend them to anyone who owns an Audi.

Chris was great- constantly calling with update. Even though I came in unexpected he accommodated me and had the car ready and detailed well before promised date. Also arranged for Ubers both ways because courtesy cars not available, Always had a great experience with Fairfield Audi!! (5th Lease with them) Highly recommend.Dr Michael

We recently purchased two cars here, one new and one pre-owned. We have been looking for a gently used car for a while, didn’t have to be an Audi, and frankly most places are not very pleasant to deal with. It was a pleasure to do business with Audi of Fairfield. We worked with Felipe L. and Paul V.; friendly, helpful, courteous, and professional. No pressure, no condescending talk, clean, beautiful showroom. I would highly recommend Audi of Fairfield to anyone looking to buy an Audi.

Great from start to finish love the place and the people

We recently purchased a car from Audi of Fairfield. Our consultant, Felipe, was honest and responsive throughout the process - and his hand off to Paul in finance was flawless. Great experience all around!

Wonderful experience at Audi of Fairfield. I stopped by the Audi dealership on my way to the Lexus dealership. My intention was to browse. Ive owned two Lexus and wasnt disappointed with the brand.However, I was immediately greeted by Arlisha. She was professional and extremely helpful with a variety of questions that I posed. I really like that I never felt pressured or rushed. The overall process was a breeze. ...so happy that she was there!

Flawless negotiations and buying process with Felipe L. and Paul V. Impressive showroom. A customer oriented dealership, friendly atmosphere and professional staff. No gimmicks, straight talk and two way communication. Pleasure to do business with. Definitely recommend to anyone wanting to buy a car.

Mark, my salesman, was fantastic. He was patient and walked me through all my options. No pressure, just good information and suggestions. Paul was my finance person and he was also fantastic. Dealing with money can be stressful but he listened and gave constructive suggestions to best suit my needs. Fairfield Audi is in a class above all.

Sam was my service manager. He was a pleasure to deal with, very professional and knowledgeable. I would highly recommend him.

Had and Amazing experience today. Our family would like to thank Paul Randazzo and Frank Chmielinski for walking us through the process. I would recommend Fairfield Audi to everyone looking for incredible service and friendly environment.

Great customer service, associate Robert kept me up to date on vehicle status and provided detailed explanation of work performed.

Really nice service consultants that kept me updated with the status of my car.

Efficient, polite with a clean well-stocked waiting area. Its exactly the type of service Id expect from Audi.

I witness the general manager and parts manager straight up lie and give two African American gentlemen a hard time who was simply trying to pay for a light . Its disgusting and sad to see such a high brand do this. Mr.Paul are you calling me a liar ? I have a video recording of this matter I will gladly upload .

L always receive superior customer service and care from Audi of Fairfield. Truly a great team!

Professional and courteous staff and service. No nonsense experience. Purchased my 5th Audi (Q8) from them and I will be back again!

THE WORST experience with a car dealership. Scheduled an appointment and drove 90 minutes to test drive a vehicle that I knew that I wanted to purchase. Was ignored for over 20 minutes, then was finally helped and given the key to the vehicle that I had scheduled in advance. Within a minute on the road I had an issue, and realized that they had sent me on test drive with NO GAS IN THE CAR. I hit the view button to check the gas level and it was at ZERO -- big fat goose egg staring at me. Thankfully, I made it back with the car conking out AS I was parking. Then they had the nerve to ask me to come back the next day for another test drive presumably WITH GAS. I have no idea HOW they have a 5 star rating on Google. Check my Yelp review for more details.

Excellent service, attention to detail, and customer service. Robert brought all the all the paperwork outside for me to sign so I could stay socially distanced. I Would highly recommend Audi of Fairfield and I’m so happy with the service I received. They take exceptional care of my A6.

My wife’s Audi was having all sorts of electrical issues and when we brought the vehicle in for a diagnostic check it was found that mice had chewed through several of the wiring harnesses inside the front bumper. The Audi Fairfield technicians who worked on the car were outstanding and even provided video and photos of all of the damage that was done by the mice. Everyone we spoke with in the service department was pleasant and explained everything in great detail. The repairs were not cheap, but we received the vehicle back quickly and the vehicle is running as good as new. The loaner vehicle was a nice touch and we will be back for any future work that needs to be done and quite possibly to purchase our next Audi. Thanks again

Very positive experience from drop off to pick up. All was explained and the waiting area is comfortable (wifi is not great though).

Since 2003, Audi of Fairfield has provided me excellent service and sales experiences. Phone staff, sales consultants, service techs are all professionals. Highly recommend this dealership for buying, leasing or servicing an Audi.

Great experience - very professional and seamless from start to finish. I love my new Audi A6!!!

I had a great experience at Audi Fairfield only I will come back for more cars in the future Thank you Luis and Paul for all the help. Both of you guys amazing. Luis you really doing good job . I am thankful to you . Luis you are the best 😊

I have owned 7 Audis; 3 A6s, 1 A4 Cabriolet, and 3 A8s, by far my favorite. I choose Audi for the quality and dependability of my cars. The service provided by Audi of Fairfield, my two most recent purchases is a result of outstanding support, service, professionalism and satisfaction. They exceed expectations.

Great experience shopping at Audi of Fairfield. Carol, Paul and Rafael were all very nice and professional. It was no hassle buying. Strongly recommend them. 👍👍

Great service. Quick. Knowledgeable staff.

Ask for Jordan. Excellent service and attention. Understanding we were serious buyers, Jordan and the management team worked hard to get us what we wanted. Jordan even came-in on his day off to deliver our car to us personally. Immaculate Audi Certified vehicle we will enjoy for years. Thank you for a smooth and fast buying experience.

Very professional and clean. Great experience.

We had a very enjoyable quick, painless, purchase, everyone was lovely, courteous, professional! We walked out with car after only 3 hours. Was seamless transaction even with our trade. Was a great experience! Would be willing to making our next purchase here as well! Carol was a dream, she is a sales person who really cares what your needs are! Very happy with her knowledge, service. She couldn’t do enough for us!

Frank at the Fairfield Connecticut Audie dealership was an A++ salesman. Knowledgeable, Friendly, and a man of his word. Frank came through with all that he agreed to. This was a pleasant experience dealing with Frank. We already have sent a friend his way. We will continue to work with Frank for our families future needs.

I recently bought a Q8 at this dealership and was very pleased with how smooth and painless the transaction was. My sales rep Jordan was great to work with and we were able to work out the financial quickly. They also found the car i wanted quickly and had it shipped within a few days for delivery. I would highly recommend Audi Fairfield.

Overall great service! Loved that I did not have to go outside to get in my car. I brought the loaner into the bay, it was taken out and once my transaction was completed, the door opened and my car was brought in. Far different experience than other local luxury service protocols. Enjoyed that I was alerted via text of concerns with the car and I could accept or reject the service by just selecting a button.

The servicing was super efficient and friendly, with a loaner car provided, and all issues covered and explained to me when I picked up my car, which was spotlessly clean on both the inside and outside!

Highly recommend! So personable, helpful & timely. My experience with everyone at Audi Fairfield was great !!

Audi Fairfield in CT is the Best; Its our 2nd purchase there thanks to Mike Belanger ! Mike was Wonderful & Very Helpful In Every Way in Getting The Sale Made of My 2017 Like New Audi A4 ( I Love It !! ) ! I Loved My 2013 A4 & My 2017 is Even Nicer Wow - What A Ride & Can It Move !

Thank you for a pleasant visit and great service definitely will see you soon great knowledgeable team

Experience with Audi of Fairfield was Excellent. I worked with Michael Belanger who found me the exact car I was looking for and made the whole process painless and transparent! Highly recommend them!

I had an excellent experience at Audi Fairfield. My salesman Felipe was extremely professional and helpful throughout the process of purchasing my pre-owned vehicle. I had concerns about some slight paint imperfections on the vehicle and Felipe made sure that they were completely addressed. Thanks to Felipe and Audi Fairfield.

Great doing business with them. No pressure at all.

Great experience, no buying pressure, no waist of time. Dealt with Jordan, who is honest, very professional, informative and just genuine person.I am from New York and I chose Audi of Fairfield dealership because of their reviews and I wasnt disappointed, you wont be eitherThanks

Fantastic service and extremely customer oriented. Jody P. and Chris C. were very accommodating and helpful. Highly recommended and is now my go-to service center!

Very good service. Would recommend highly!

Excellent service. Brand new loaner car. Was able to get my problem covered under warranty even though I was two weeks past my warranty expiration date.

Frank was a complete gentleman and pleasure to work with!! Smooth, fast, and informative. Thank you!

My transaction was handled efficiently andwas a fine experience. Michael and Paul werevery pleasant and could not have been more helpful.

I was particular on a color that they didn’t have so they searched for it and delivered. Jordon did a great job in keeping me informed as to when it came in and when they could deliver. Paul was a great closer making the tedious signing of the papers much easier than in the past.

My service appointment went so smoothly. They were well organized and got me on my way as soon as possible.

Ben in service was great. He went above and beyond what I expected. Kept me up to date on the details of my service and treated me the way a customer should be treated.

Thank you Jim Walsh and team at Audi of Fairfield service dept. Always go above and beyond and it’s greatly appreciated! Best service team! Thank you.

Had a great experience with Audi Fairfield. They really do put the customer first-a special thank you to my salesperson Jordan Jackson and GM Paul Randazzo. If you’re in the market for a new vehicle please stop by.

Sales representative Mike Belanger is the consummate professional. Excellent all the way through the sales process

I found the car through cars.com and Audi Fairfield was very responsive to my inquiries.The sales experience was professional and courteous, and took just a couple of hours, including matching my pre-approved financing offer.

Carol Ardolino at Fairfield Audi is Amazing. This was truly my best Car buying experience. Carol was more like a friend than a car dealer. She made sure I understood every aspect of my Audi purchase. Thank you for making me fell Like family Carol.

I had a concern and Paul Randazzo the General Manager addressed it and made things right. He was a gentleman and I would do business with this dealership again. Thank you

I found their product knowledge and desire to work with my wife and me to be excellent.Frank C. was very helpful in showing me the car play system and how to best use all the features.

I had an easy, quick yet professional & very smooth experience with a great salesman Mark Vizvary at Fairfield Audi. Would highly recommend the whole team there. Love my new Q5❣️

I am blown away by the Audi Service Department. I had an issue with my 2014 Q5 that shouldn’t have been an issue at this point and they went above and beyond and took care of it. Highly recommend.

Carol Ardolino provided excellent service assisting in the purchase of my new Audi Q5. She was helpful in all aspects of the purchase and turned the deal around quickly So that I could pick up the car on the same day! I highly recommend Fairfield Audi and Carol!!

Professional, friendly, and superior customer service consistently. The only place to purchase and service an Audi.

Excellent service. My wife and I have both dealt with Rob and he is an excellent service advisor. The dealership also has a very nice waiting room. This is the ONLY dealership I will purchase from or have our Audi serviced at.

Excellent service! Great staff! Definitely recommend!

Refused to honor national Audi lease deal. Quoted >$150 per month over the quoted rate (even after adjusting to 12k miles and slightly higher MSRP). Tried to say it was down to tax, packages, etc. It wasn’t. Refused to respond to my questions on why they were deviating so much from the national Audi prices.

If youre interested in an Audi go see Frank Chmielinski! Frank made this process easy, smooth and enjoyable! This was such a pleasant experience. A+

I could not be happier with the experience at Audi of Fairfield!, true professionals! We are so pleased with our new purchase! I felt like Jordan was not your typical sales person. I didn’t feel pressured by him. He is patient, kind & honest-from what I could gather. He was truly awesome!!! Thank you Jordan!

Just leased an Audi A4 with the help of Mark Vizvary. He’s a very knowledgeable guy with a non-pushy approach. If you visit Audi of Fairfield ask for Mark Vizvary! The staff overall was fantastic. Great experience!

Chris was a huge help and my overall experience was great! Luckily my car doesn’t require a lot of service but when it does, I’ll be back!

Shout-out to Felipe. His handling of a sale in the middle of the pandemic was superb. Always available on the phone or via email.

Chris was very attentive and welcoming. Getting a loaner car was great! Getting my car back washed was a bonus!

Great service, Rob the service advisor listened to me carefully and took care of my cars issues and made recommendations for future work. He was very helpful

Outstanding service from beginning to end

Excellent customer care.

Great experienceThey picked up my car and returned it to me later in day after they completed 40,000 check-upVery Covid minded - no direct contact with meCall from service department informative and friendlyGreat service from Audi Fairfield

Excellent service as I have become accustomed too. Ben Smith the service representative was excellent. You should be proud of your team. We really feel comfortable when work is done on our vehicle(s) at Audi Fairfield The shop and waiting area is clean. All Covid protocols are covered. Just a great experience!!

I had a great experience, a courtesy car was waiting for me when i dropped my car off the afternoon before the service was to be done. Ben was a great help and discussed an issue I had with my car before the service. My car was ready the next day and I picked it up after work.

Today I when to parts and service department for help, my radio went to safe mode on my 2004 audi A4 and I need the code to reset it, they want to bring the car to the garage and they want $150.00 for a 4 digit number, thats insane, I got into EBAY and for $3.20 in 5 minutes my radio is working. AUDI OF FAIRFIELD thanks for no thing

I had hands down the best experience at this dealership. The Brand Specialist who assisted me (Mark Vizvary) made, what can be, a daunting experience of buying a car, seamless and easy. Everyone I came into contact with was nothing less than helpful and friendly. I would highly recommend to anyone in the market for a new car to check out Audi of Fairfield!

Great communication. And depending on the advisor they really take care of you. My car was in the shop for more than a week. While there were no loaners initially when I made my appointment, my advisor took the initiative to get me a loaner. He also helped insure I took advantage of any of the plans on my vehicle so that I didnt have to pay a penny more than I had to. Overall great experience. 👍

I travel 40 minutes to get my car service here at Audi Fairfield. Their service is beyond outstanding and most importantly very trustworthy! I look forward to a nice clean car after every oil change, the thank you card from the service manager and surprise mints in my cup holder. The little matters and I appreciate it each and every time! Service is everything! Thank you

Everyone was very nice. We were surprised though that the car wasn’t cleaned inside and out upon pick up. Possible the windshield was attempted but was streaked and parts left undone.

Today our family got its 7th Audi. Rafael was kind enough to take us in at 9am and allow my sister to test drive her future car. After giving us the royal treatment Audi of Fairfield always gives, docs were signed (with loyalty offers included) and she now owns her 1st car. Sales, service dept especially, financing, the whole Audi of Fairfield establishment is a lasting relationship we are happy to be a part of.

Very honest and attentive service, Thank you so much.

Just ask for Robert Joseph. Complete professional

Felipe and Paul provided excellent service - I felt valued and enjoyed my car shopping experience! I highly recommend!

Always a super experience.Staff is very professional and knowledgeable.

Great team and very happy with purchase!

Just routine maintenance but in and out on schedule and greeted immediately by service manager. Waited in comfortable area for work to be completed.

Bought a car from Fairfield Audi 3 years ago. Return hoping for the same pleasant buying experiencing but I was wrong. Service I got this time was terrible and I felt like a number. Take your hard earn money somewhere else!

Quick and courteous. James Walsh was my service rep. Would recommend.

This is specifically for their service branch, I cant speak for their sales. Came in on 11/9 to inquire about a recent warranty repair I had done (had just expired), that I thought was faulty (the thermostat housing leaking, looked like an identical leak to last). Initially went smoothly, took my name and concerns, and then the car. After this was done, I was then told they were out of loaner cars for four weeks (which is hysterical for dealership, let alone one in Penske Group). Fortunately, I live quite close so I could have a friend pick me up, but getting to work would be on me. Got a call next day that I was right, but they refused the work under warranty repair as its a mechanics error at New Country Audi of Greenwich (used to live there, just moved so this was the the closest). Once I got the diagnosis/service paperwork back, I noticed two things... one my last name was spelt incorrectly, and two that the owner declined to continue work, which is obviously not true. Forgot about it, and got the car to Greenwich, which, kid you not, had around 20 loaner cars available, mid-day, on a Saturday. Just to make it even more over the top, they offered me the same car, and even color, just newer obviously. Anyways, the real kicker, the technician at Greenwich pulled back some other components to find that this was a water pump issue, that they left the secondary air hose pinched into the thermostat, and they forgot to put back in a bolt for the engine mount. This inspection has been noted by the tech, I believe with video too. Not only did you fail to misdiagnose an issue, but you left my car potentially more problematic. You also missed out on getting paid!

Mike Belanger provides a great service.

I just picked up my 2021 Audi Q5 and I’m already in love. Dye to Covid restrictions, my Audi Specialist could not Get in my new car to show me all the wonderful things, he patiently explained how to do everything and said if I Have any questions when I get home to just call him. The process of purchasing a new vehicle during Covid was easy and painless thanks to Mike Belanger and finance person, Paul Vulcan.

The service manager, Rob, was one of the most efficient multi taskers I have yet to encounter at a car dealership...or anywhere for that fact. He used his lunch break to assist me and was kind, patient and thorough in making my car appointment flawless and easy. Thanks Rob!

Michael and Chris went above and beyond to get me into my new beautiful A4! Customer service experience TOP NOTCH... Listened to what I was looking for and made it happen! Absolutely will recommend anyone and everyone to go to Audi of Fairfield for the best car buying/ leasing experience!

We had an incredible experience with Michael Belanger and Val Santos. We purchased a new Q8 which Mike was able to save us $9,000 on. We live in Maryland but took the drive to Connecticut as this was the best deal we could find anywhere and the best customer service weve seen in a long time. I highly recommend this dealership and team. We could not be happier about the decision of purchasing our new Audi from this dealership.

Very professional and courteous service.