BUYER BEWARE. This place committed fraud and should be held accountable. The salesman John assured me I qualified for certain promotions. Months later I am still fighting for the promotion to be honored. I am paying $130 more a month then what I was promised and the store does not care. What is managers response well its your word against Johns do you have anything in writing. Moral of the story, go elsewhere. If you do go here, make sure everything is in writing because the commission driven salesmen will lie and not be held accountable.

I received great assistance from location. As they walked me through the set up my phone. Staff here were very helpful and friendly. These are the reasons behind my rating.

Thanks Juan Ferrer for a smooth experience. Hands on very professional and help me decide what phone fits me the best and went over everything before I left. Thx buddy highly recommend

Customer service is the absolute worst. They are extremely unhelpful and will not handle anything at this location.

Was at the store this morning with a problem with my MotoG6. Jarriet went out of his way to return my cell to its proper setting. This young man was very helpful and knew what he was doing to correct my problem. Def. 5 stars

I have to say this store has the best customer service I ever have had being a sprint customer for years. I would trust sending anyone I know here and never have a reservation on them being treated with nothing but respect and not talking them into more than they need .i went in for one thing and no pressure for other things . They let me know about sales but never tried to ram them down my throat, so definitely best place ever.

Place is really good employees are awesome and make your experience and wait time a pleasant one!!

Close down the store next door and keep this one open!! Jeremy, Manny, and co are awesome! Bought 3 phones and started a new plan with 3 lines the other day. Theyll get my business going forward

Awsome customer service

This is by far the best sprint store i have visited! friendly staff and so knowledgeable on their products and promotions.

Ive been with Sprint for a couple of years now and this is by far the best store. Staff is very friendly and knowledgeable. I definitely will go back, Shayne who took care of me answering all of my question and gave me the best solution for the problem I had. Definitely recommend the store!

Very good... all very helpful

Customer service here is fantastic and I highly recommend this store.

Great Service Great prices. my go-to store

My Samsung S8 was not working properly. Went to this store as a last ditch effort after the going to a sprint repair center in Nashua (Nashua did not help at all told me Id have to pay a 240 dollar deductible). The two guys that where in Fall river took my phone for all of five minutes said no problem an fixed it, on top of correcting a billing issue. And on top of all that they where courteous. Best experience I have had a sprint in a long time!!!

The employees are awesome, and always are happy to help. They go above and beyond to give the best deal and prices allowed. I highly recommend this store to everyone.

Top notch customer service, client satisfaction guarantee, emphasis on individual exclusive experience.

Had a great experience here very knowledgeable staff if you have any question or concerns

BEST customer service! Friendly and knowledgeable staff! They made me LOVE being a Sprint customer!

THAT GROUP OF MEN UP IN THERE LED BY THE STORES MANAGER (DERRICK) ARE AWSOME...ALL OF THEM!!! VERY POLITE,FUNNY AND OUTGOING...ON TOP OF BEING PROFESSIONAL IN EVERY SENSE OF THE WORD. RESOLVING ANY OF MY PHONE ISSUES IN A TIMELY MANNER AND REALLY ASSISTING ME IS CRUCIAL WITH PPL LIKE ME WHO DONT LIKE TO WAIT. GREAT STORE GENTLEMEN AND ALWAYS A PLEASURE...

Eric at the Fall River store did a great job answering my Otter Box warranty questions. Very helpful. Keep up the good work.

The woman that took care of us was extremely helpful... She was very personable... Never been to this store but she made it my go to store for now on

Good people they get u set up in a jiffy

I’ve been there plenty of times customer service Paul is great fixed my phone and another time I went help me upgrade

I went to the store today to return my leased phones. They were very helpful.

Great service

Went here to upgrade to an iPhone and only an IPhone. The store manager, Derek, said there was a promotion going on and started putting things up on the table, blutooth speakers, AirPods, a flight, an iPad. I told him I didn’t want any of that. He said “no it all comes with it, it’s a promotion.” Thinking it was too good to be true I reiterated that I don’t want to be billed for all of that. He said I wouldn’t be and that the bill would only go up a little because I was upgrading from a Samsung Galaxy to an iPhone X. Being naive and believing him I took all of the things. My bill was $85 and now is $214 a month. That’s his idea of the bill only going up a little. I now pay a $50 installment fee every month for all that junk I was promised was free and don’t use. I pay $30 for a plan for the iPad that I didn’t even know I had as he didn’t explain that to me, and $20 a month for a finance charge of almost $500 at the end of 24 months for an iPad 6th gen 32gb that you can get in stores for under $300. Corporate has ignored me, customer service was no help, and the store hasn’t helped me. The second I’m done digging myself out of debt from this I’m leaving sprint. They lie to their customers to make money then no one believes you. Thanks Derek. You shouldn’t be employed there let alone be a manager. Royaly screwed me.

My phone isnt working properly. Went in spoke to someone he took a quick look at it I told him one of the problems was wasnt holding the internet at home and it wouldnt connect like it used to he said he couldnt help me with that I asked him to look at my settings you kind of scroll through my phone quickly and then kept trying to sell me stuff. So guess what my phone is still screwed up and I think its a Sprint issue. Kept wanting to sell me some speaker so I can have a companion ticket for free and I dont need a companion ticket I dont need a speaker I need a phone at work what am I going to use the speaker with my phone isnt working right. Not happy

If you are thinking of switching to Sprint, DON’T!!! I switched when they were running the “buy out your contract” if you switch promotion. Well, I went in bought a phone, got a new plan and was very happy. Until I got a bill from my old carrier along with my new Sprint bill. I called Sprint that day to let them know, they said it must be a mistake but that they would take care of it. Well, they didn’t and the bill was reported as late to the credit bureaus and caused my credit score to take a plunge just as I was getting ready to buy a house. The bank says well since that is the only thing on your score we will accept a letter from Sprint with an explanation to overlook the score. You know I was on the phone with Sprint for 1 ½ hours for them to say we don’t give out letters like that even if it is our fault. ( they accepted no fault anyway)

The customer service is excellent, good group of guys

Bought my last 3 phones here, its usually pretty busy, but the service is fantastic

Love that place so much! Very energetic staff that seem pleased to help you out!

The manager was extremely rude and unprofessional I believe his name was Derick but it might as well be douchebag! I got scammed

I recently switched from Verizon to sprint to save money. Ive done nothing but waste more money. The people at this location failed to mention all the hidden fees, after declining insurance on both phones we were charged, they royally screwed up the plan...instead of the family plan which was suppose to be 149.99 they charged us each 90 bucks. When we called the hotline they claimed theres nothing they can do...ok...horrible customer service. She then passed us on to another agent who told us the same response. My boyfriends previous account was added on to mine and now they are saying that his account is in collection...? hes been making payments every month...sprint all around has horrible reception, awful customer service, and bad pricing with hidden fees. Once the contract is up we are absolutely going back to Verizon. I would NOT recommend anyone to leave their current provider.

Kevin is a very helpful associate, very knowledgeable of the products.

Theyre a good company.

Ive had sprint for 20 years, never had any issues

Lied to me about service and plan overall bill ended up being 230 a month returned everything and was supposed to receive all my money back and they shorted me 80 dollars. Calling corporate about this issue.

SPRINT IS A JOKE.. called this store 4 times in a row pressing a different number ext everytime and still no one picks up. also the greeting sounds like someone hates their job... IF U HATE PEOPLE DONT WORK WITH THEM!!!!!!!!

They are always able to answer any question or concerns i have.

Im very pleased with the workers in the store

Go up and above to get the problem solved and have great solutions for devices that fit your needs. 5 stars.

Salesperson Fern should not be working with the public. Rude, ignorant and totally unprofessional. Apparently unfamiliar with the words thank you. Clearly has not had even the most basic customer service training.Id drive 50 miles out of my way to avoid this store and their incompetent salespeople.

Place doesnt have the best service. Screwed up my plan.Also smells couldnt wait to get out of there

So sick of waiting 1hr to pay my bill.. they dont say dont say hi unless if buying a cell.

Worst reception cervice EVERdont trust sprint

Staff members are very helpful

Good care and gentil personal

Fantastic great staff

Staff takes to long to get things done

Good ty

Got my first plan

Always a long wait here but very friendly staff

This store is very unprofessional and just might steal your SD CARD if your not watching . Enough said.

Very helpful

Professional staff.

I called and there line was always busy....

Sprint sucks

Bad.bad.

Always busy

Excellent service and where they only had the iPhone Pro Max. I recommend it!!

Time consuming service!We received the first account with different amounts than what was agreed at the closing of the account.We went back 2 times to the store and we couldnt find solutions! I was 3 days with my number blocked!

To my very good