They have a new Pharmacist that is extremely Rude, short and has no business working with the public. Do some reason I stopped being notified of medication pick up, as the new pharmacist said I never signed up for it and I have had that service for over 2 years now.Joe helped me today and took care of the issue, however I will take this to the general manager and hopefully something will be done. Or I will transfer to another pharmacy. They have been so helpful and fabulous that it is a shame to have to think about moving.
I took a PCR Covid test Friday noon that needed to be presented on Monday morning to be working onsite. After I scheduled the test I presented myself at the drive thru, I realized they dont deliver tests results during the weekend, so my plans to work on site were cancelled with the corresponding impact in my work schedule. I normally take PCR tests at CVS, they deliver on Saturday the results. But I wanted to try Walgreens at Fallbrook to avoid the trip to Temecula. I cant believe Walgreens dont get up to the same level of service as CVS. I will never come back to Walgreens.
Worst place ever if you have an entire day to waste standing in line and dealing with incompetence this is your place!
I never leave poor reviews, but 24 hours later my experience is still bothering me. The woman in the pharmacy is just awful. I don’t know how she hasn’t been fired. I was filling my prescription for a common antibiotic after just having a root canal. The woman was incredibly rude. I was the only person in this entire store and she took her time filling my prescription. I let her know I had just come from my root canal and she took longer to fill my prescription than my root canal actually took. When I went to the window to check on it she rambled off the medication information and physically threw the bag toward me on the counter... I understand everyone has bad days, but this woman is toxic...
I’ve been using a Walgreens pharmacy out of town for years! However last week I was to use this Walgreens for the first time . The pharmacy staff are horrible. They are rude with really bad customer service. I was in the drop off window before I can provide my info the lady had bad attitude and said if your here to drop off RX I have 40 people ahead of you!!! It’s going to take more than an hour!!I had just been discharged from the hospital it was noticeable I was pretty beat up my intention was just to drop of my Rx and have someone pick it up when it was ready but I wanted to make sure they had all my info and wanted to confirm someone else can get my meds. This lady was just so rude ...The second time I had to pick up a refill.I decided to call and the lady who answered was very rude and short answers to my question she left me talking and hung up. I mean this pharmacy staff has horrible customer service.Can’t wait to get back on my feet to use the pharmacy OUT of TOWN
Edit! Drive thru window is broken..Fast service and hardly ever a line to wait to check out.
Super nice staff. Helpful tall female store manager who helps pharmacy too. Smiles too. Maria in pharmacy is very helpful, kind and patient. Listens well, doesnt hurry you on like others. Thank you.
A lady that calls herself a “manager” was SUPER rude. When asking her something she rolled her eyes at me and when I told her she didn’t have to roll her eyes at me and be disrespectful she rolled them again and said “well you’re not understanding”. She also invaded my personal space and never once apologized for rolling her eyes at me and not being professional at all. I would give this place zero stars if possible. A manager should be a role model to other workers there but this manager was the WORST.
The managers and staff are very rude. I just go to get advantage of some deals but I don’t really like to see their mad faces.Also they advertise prices on shelves tags and charge you more so be careful.
This place is incompetent and for the most part the employees are lazy! I called looking for a product called Redwood N.O. and without even going to check the supplement isle she transferred me to pharmacy. He without checking said we wouldnt carry that. When I told him online is showing they carry the product he says let me transfer you to the girls upfront. They know the products better than he. Then the girl upfront ask me how do you spell Redwood? Are you kidding? Never mind! This is why people order online! Lazy and Incompetent!
Best drugstore in town. Pharmacy staff even remember me by name. Very courteous. I actually switched my insurance so I could go here. I love this place!
Returned to this location and was surprised to be treated like a normal person after being harassed last time for using the restroom. Figured Id update the review as well.
Pharmacy staff are idiots! Always get the orders wrong. My wife just waited an hour only to find out they filled the order wrong and now asking for another hour to correct their mistake. Stay away.... CVS will own these guys one day.
Dropped my card case, DL and Ins card plus credit cards went flying across area. Placed my hand under display case. Filthy, discarded water bottle, used Kleenex, floor sticky with gunk. Addressed this to checker she took my phone number down Incase i missed something. but she never addressed the filth
I wish I could give MINUS 100 stars because they were extremely rude and treated me as some low life drug addict because I was trying to fill my prescription for 5 mgs of Oxycodone as my pain meds after my extensive major surgery!I asked them to call my doctor for verification and they refused... and gave me nothing at all. They even scribbled over my prescription so no other pharmacy would fill it! That is the ultimate cruelty and clearly Elderly abuse upon me a crippled woman!I was all bent over with my crutches and in tears and even worse pain after being abused and them embarrassing me for the entire 37 minutes of them jerking me around: before 10 waiting customers! It became quite the scene and shocked people were on my side!It was on a Friday late afternoon, so I was forced to Go the entire weekend and a few more week days before my doctor could get me in to rewrite the same prescription! I pray God teaches them a big painful lesson on Reaping what they have sown!
No stars the lady in the pharmacy is totally unprofessional, rude and she is always in a bad mood . The guy in the pharmacy is the best I’m always hesitant to pull up the drive thru or even calling because if she answers I know it will be a bad experience.
Helpful and kind