I went to the AT & T store in Falls Church. I was just issued an 8th generation I Pad from my work place. I already had a prepaid account on my personal phone and needed to bundle the phone and I Pad together.I was assisted by Charles as soon as I walked in the door. He was very courteous, knowledgeable and expedient at explaining the issues at hand ( mainly prepaid vs postpaid). I felt he got me a good deal and I was able to sign on my I Pad. I used it at work the next day and was dispatched that morning on my first solo plumbing call. I am also at ease with the insurance plan and dont have to worry about a cracked screen or lost/stolen I Pad. All in all it was a great experience.

Charles helped me upgrade from a 7+ to 12 iphone and he was so helpful! He greeted me right away answered all my questions and was very patient. He even gave me some tips on how to do certain things since the models were so different. In the middle of helping me another customer walked in and Charles also greeted him right away and told him hed be with him as soon as he could. I appreciated that as I had come into this store from a different store where I walked in and no one greeted me. A lot of random people standing around and I only saw one store associate.

Charles was super understanding and nice. I came in with an attitude becusei just wasnt ready to purchase a new a phone, but life happens and he was understanding.

Unfortunately the service for this store was down, and upon being asked about how to deal with a broken screen, the manager replies, “That’s not my department.” Strange, I’m a cellular customer of AtT asking about a cellular issue to the manager of a cellular store. Not my department? How about, not my ATT recommended store.

Alexys Morales Got me a new SIM card when other stores forgot to activate it yet claiming they did .He is patient yet caring and polite .Keep your customer service up AlexThank you

Great Charles! Thank you for helping me with a new phone. Youre awesome!!Will come back for more soon.. Recommended

Port 3 lines from Verizon to AT&T. Rep help me and had a great experience there. highly recommended Thank you!!

I came in asking to buy something to solve a problem with my phone and one of the employees offered me a free solution to the problem instead. It is great to find honest people who really want to help. Highly recommended.

Rep help me set up Directv mobile app to my phone. Now I can watch TV on my smartphone. Thank you! Recommended

Thank you with my new phone and new service with AT&T.Great service experience. See you soon for more new phones.

Great job for helping me get a new phone.which 4 difference locations didnt have in stock.Sale Rep was great too.Help me cut my bill lower by offer me a right plan.

Thank you for setting up with my device. Great!!

Awesome staffs there.. I remember spend over 1 hours at store getting a new phone, which I hated it. This location help me with everything in under 10 mins. SAVE my time.... Also, very knowledgeable (must ++)

Well, definitely I am very satisfy with this Rep @ store. Help me with very complicate problems. Charles (He) is very experienced person knowledgeable. I am strongly recommended. Thank you for your help and my new phone!! :)

Always helping me with a new devices. I always trust rep here in this location.

They are very helpful getting me a right device (I Phone 11).Also help me with right plan that actual saving me extra $20 months.I will recommended this store!!

I got my I Phone 11 at this store few days ago.I am enjoying my new phone, Thank you staff(s) help me with selection.I will strongly recommend. ^^ Ill be back for new phone. lol

I had great experienced at this location. Rep did great job helping me getting a new phone. Yes I recommended!!

Ive coming to this location over 10years. They are great. Always help with me good deals promotions.

Port my line from T-Mobile and add a new line @ this store.It was great experience and made a very simple easy.Thank you!!

Great store! I have been a customer awhile ago, Charles and his staffs were helpful and very nice.

Thank you for your help with my new device.

The sales rep was so helpful helping me switch over to AT&T and get a new phone with good deal. Difiently would recommend!

Great staffs helped me to get a good promo, also set up a new phone for me!

I was excited when I got a new IP 11 with trade in promos from the staffs here very thoughtful ^^

Sorry for troubles, rep spend over 1 hour help me set-up a my new Samsung Note 20. Thank you!!

Got 4 lines @ there easy, simple and fast... Great jobs!!

Thank you for helping me with my new phone.

Very kind . He explained everything I needed

The staffs were very friendly and helpful!

Great services

Great sales staff they helped me a lot with my new phone. We were excellent overall. I went to 2 different stores and I did not get the same experience. I will definately recommend my friends and family to this store!

Visited the AT&T store at 6645 Arlington Blvd. A friendly rep helped me out.

Terrible store! My husband and I bought our phones from here. In addition, we bought a screen protector. We were assured that they would register us for the protector and that it had a life time warranty. The manager sold the cover to me! Well the cover cracked and I’m back. I returned to the store and asked for a new one. The assistant said that she would have to talk to her manager who was in a meeting. I told her I would go to cvs next door and return. I was gone for 7 minutes and when I returned the manager had left! She asked me to return the next day. I am furious at the disregard this store and it’s manager has for its customers! First they give false assurances and then they don’t follow through on their assurances. I would not recommend coming here!

Charles and his staff were very professional and took their time to answer our questions and get us setup with a new plan and new phones. I really appreciate this stores customer service and expertise.

Very bad customer service- two male Att workers yelled at a lady. How can they even do that?they’re very rude. AT&T sucks!Would not give any star .

The store staff is not helpful. I had to inform them about AT&T deal for the phone they tried to sell me. Once the manager realized I was not buying the phone for $450 instead of $50(the deal) he sent me away saying the phone was not in stock. When I asked which store would have it, he told me to go to call the nearby locations myself. Really bad customer service.

Great experience services, and great staffs.

Charles was very helpful

Great service!!

Friendly and fast service!

Great

Excellent 😀

Friendly Staff