Service DepartmentI have been using Suburban for a few years now and they have consistently delivered a high quality service. Typically I have used the Express Lane for oil changes and points to mention are: The staff are always polite, professional and friendly, the waiting facilities are modern, clean and provide complimentary refreshments, and the wait time for an oil change is almost always less than 1 hour. My most recent experiences were due to some non-functioning systems in my vehicle, I called for an appointment and they fitted me in the next day! Rob in service was polite and professional and had the vehicle fixed and back to me within just a few hours.I would recommend Suburban Chrysler Jeep in Farmington

Excellent follow-up and service! Very prompt and attentive to make sure my jeep is fixed after another dealership make the problem worse. Very happy with the service department as well as the service department. They will definitely have my business for all future vehicles!

Suburban Service department is just the BEST! Always pleasant, always timely. Really appreciate the great job they do and how they respect my time. Thanks!

Great place! Ask for Diane! She is truly the only person you want and need to go to purchase a car. She is genuine and really does care about an individuals situation and finances! She will get you the best deal and savings she possibly can and put you in the right car!

It was a nice experience buying car at Suburban. Terri Young the sales executive did a fabulous job helping me in every possible way in choosing the right car and am very thankful to her. I definitely recommend buying over there.

Great service! Scheduled appointments available sooner than all others in the area. I have been going to them since soon after they opened. My second Ram 1500 I had purchased at another dealership and needed my truck fixed that day, after calling around Suburban was the only one that said they could fix it while I waited. Now thats where I buy and service my vehicles.

Easily scheduled my service appointment. My service advisor Rob greeted me shortly after arrival. Left my vehicle and I was offered transportation (didnt need it though). Was notified promptly via phone and email when my vehicle was ready for pick-up. Repairs were completed as requested and vehicle was washed. Great experience overall and will definitely return to Suburban CDJR Farmington Hills when service is necessary. Thank you!

Great customer service. Kory Johnson and Robert Love helped me get exactly what I wanted in my budget. I love my new Jeep 🔥🔥

This is still the dealership with the worst customer service. Went in to pick up my jeep, the service guy asked my last name, handed me my paperwork and key and said you are all set. There was one other lady working in there with no other customers and no one was on the phone. I asked what was wrong with my jeep, he said it’s in the report. I’m sorry, my jeep is 2 months old and the report you gave me is 3 pages!!! He told me it’s in the report. Fine I guess I’ll look at it. I asked where my jeep is, he responds “ if you go outside and honk you’ll find it”. What?!? You can’t tell me where my car is and go get it? Don’t care how conveniently located this dealership is, I will not come back here. They couldn’t even charge my jeep for me while it was there, which I didn’t care about, but after the horrible customer service is another reason I won’t go back. If you want to be treated like a human being, go someplace else.

Stopped by this afternoon 6-26-21, found out our sales person retired, the gal at the greeters desk was very nice and called on Roger. We were very lucky to find a great and Thorough sales person, thanks Roger for everything Im sure the wife will love her Grand Cherokee!!

Thanks so much to Dee!! You are always so sweet and professional ! You make an oil change feel like a visit with friends rather than an a dull, necessary task. :) you are awesome!

Purchased another vehicle thru Bryan Galczynski at this location and once again, received top notch customer service. Bryan is always available to answer questions and made this a very smooth process. Highly recommended!

Love the Express Lane oil change/service! Team at Suburban Farmington Hills did a terrific job getting me in and out quickly and efficiently! A coupon was applied upon asking and they replaced the battery in my key fob at no charge! This is our third Jeep GC and we’ve been coming to Suburban for 16 years…made us feel like family!

Couldnt be happier with my recent Jeep lease experience. Roger got me in and out quickly and found the exact model that I wanted. Price was right too. And can we please talk about the contract signing experience??? The digital desktop or whatever that is....WOW!!! So cool. Go see Roger, you wont be disappointed.

Ive worked with Bryan Galczynski many times in the past and have been very pleased with the transactions. This most recent vehicle purchase was no exception.This time, I built a Wrangler, and Bryan gave play by play updates of the build as it was in process. Even with the chip shortage, I received my vehicle within 6 weeks of ordering.Even though I now live further away from this dealership, I will travel to work with Bryan. Thank you!

Quick service at a great price waiting in a comfortable room. Fresh coffee and a news paper.Great service for an oil change without an appointment.

I always use the EXPRESS OIL CHANGE at Suburban Jeep. Usually quick; check in process is very fast. Dee (in service) is so nice!!

The service advisor Dee is very friendly and always takes care of my vehicle in a professional manner. Outstanding service...

My salesperson was Terri. She was extremely nice but also worked fast and efficiently to get me the car I wanted. 5 stars for Terri great customer service and very personable. Suburban Chrysler Dodge Jeep Ram of Farmington Hills was very welcoming and made my experience a lavish one. I will definitely be purchasing my next vehicle from here.

Wonderful. Our family gives you 10/10 rating. Appreciate the fast and efficient help. All aspects of our experience from getting our car serviced to having us be driven to get a car rental was exceptional. Everyone was very kind and courteous. Thank you to everyone at the service department in helping getting our van fixed in a timely manner and especially thank you for providing us a rental car till we got our van fixed. Thank you again for all the great work you all do. God bless.Sincerely,Balavenderan family

Service was OK I appreciate Amanda she was very Nice professional and make me very comfortable good assets for the company

Suburban Chrysler had serviced my 2005 Dodge Dakota for the past 15 years.Their Service Department and Service Consultants have always been outstanding.When I decided to purchase a 2021 Jeep Gladiator, Suburban Chrysler was the obvious choice. I was not disappointed. The Sales Staff and my Sales Consultant in particular were very friendly, knowledgeable, and professional.

I made an appointment for service and upon arrival the correct services were not scheduled. Initially, I was told simply that they were so sorry but because it involved both service AND collision, it could not be corrected. I was pretty frustrated when I left as I had taken the day off to complete all of the services and I had been very specific when making the appointment. Amanda was very kind and sympathetic but was unable to correct the situation. When I returned home, I reached back out to the dealership to let them know how disappointed I was. Patty, a manager, quickly stated that she would find a way to have both of the services completed that day. Rob texted to let me know that he was the adviser on my car and to reach out if I had any issues. He called around 1:30 (took car in at 9) and said all of the services were complete and that I could pick my car up at any time. So although I was very frustrated and vowed not to return to that dealership as I was leaving at 9 am, the hard work and effort of the team involved in my service was greatly appreciated and I will certainly continue my relationship with this dealership.

I have been taking all my vehicles here for over 10 years. Every visit has exceeded my expectations. They only fix what needs to be fixed, no extra add-ons. From the moment I pull into the shop, Dee greets me with a smile and is ready to listen and let me know any maintenance that needs to be accomplished. All prices are up front and no hidden fees behind the work being completed. Dee always updates me on my vehicle and often times, multiple vehicles I may have in the shop. I will continue to bring my vehicle here.

Samantha was SUCH a pleasure to work with! She went above & beyond to help me find the perfect vehicle to lease, since I had trouble narrowing it down. Her constant communication, product knowledge and authenticity is what really impressed me. SO happy I didn’t go anywhere else- if you want an amazing & effortless experience, she’s the one to see!#DontBeAHamGoSeeSam

Very poor customer service; Manager is arrogant even after I called in to complain.My vehicle was scheduled for oil change and Software update. I was told I need a car rental. I drove the rental car off and returned home. In 30 minutes, I was notified my vehicle is ready. Fine, I got there and found the Change Engine Oil light is still on and did not see the oil change sticker. Went back and told them. One guy came out and reset my oil change sign and let me go. I thought something is not right but had a meeting to attend so I drove home. Next day received an invoice and there was no oil change. I called in a week later. I was treated like whats the big deal, just schedule another appointment. Come-on, I bought oil change and other services up front 18 months ago. I was notified by Mopar to come get my oil changed and it wasnt done. What if I didnt check my invoice? I asked to speak to the manager. After I explained to her the whole story, it took me 5 minutes to go over it again, only thing she said was she can schedule an appointment to change the oil. No apology at all??? I felt like I was a fool.

Robert in service was excellent and kept me informed as to how things were going during the assessment of my truck. Very good communication. Overall a great experience.

I am so happy with my decision to have stopped in at this dealership. Everyone was super friendly from the moment I walked in. My salesman Scott was awesome! If you’re in the market for a new vehicle I highly recommend them!

Very efficient, courteous, polite and friendly. these guys are good!!

Beat another local dealer in pricing and had the exact vehicle we wanted on hand. In/out with our new vehicle in just a few hours. Great experience. Highly recommend Yousif.

I love the service at Suburban. Recently Dee was overseeing the service on our 2020 RAM 1500. She did an outstanding job. She has been our rep on many occasions and is always very attentive and highly professional.

Excellent Service. My advisor/assistant service manager Patty did an awesome job explaining the issues with my car. My technician was Jerry and he did a very clean and professional job in a timely manner. Great Job.

Very quick and courteous staff, Angela went above and beyond to make sure I was taken care of promptly and notified at every stage of of service.Very happy choosing Suburban.

Great service and very fast! Also got a nice car wash.Jeep is running great!

Came in for a coolant flush and refill because of engine beginning to overheat. 2010 JK Jeep. Ended up needing a radiator, plus other things.... needless to say..... expensive repair. Thankfully I had a warranty for when I bought my Jeep used. Even more thankfully, Dee, (who is awesome), took the initiative when contacting the warranty company, to get them to cover even more that needed to be taken care of, making sure my Jeep was in tip top condition, and I didn’t have to call them at all. It was a Beautiful thing.Dee, made my experience extremely positive. I highly recommend. :)

Brought my Jeep in for an oil change expecting to be at least an hour and I was back in the Jeep much sooner than that. Service did great job all-around.

Samantha Byck was amazing, she took care of us when another dealer was giving us the run around. She got me out of my 2018 JEEP Grand Cherokee and into a brand new 2021 JEEP Grand Cherokee for the same payment. I called her in the morning, and had my car that evening, right off the transport truck. It was a great experience. I highly recommend Samantha and Suburban Jeep of Farmington Hills

We had an appointment with Bryan Galczynski. It was a very long drive since we don’t live in the area but Bryan was recommended to us by a friend. When we came to the reception area, the receptionist called him and he came out. He just looked at us and told the receptionist that he’s not available. He totally ignored our presence. Then, he just turned away and left. He didn’t even speak a single word even though he made that appointment with us over the phone. WHO TREATS CUSTOMERS LIKE THAT? Very arrogant and unprofessional. We felt embarrassed. It was awful.

Great service and nice and friendly staff! Fast and Efficient!

I purchased my first vehicle from Suburban in August of 2020. It was a 2013 Dodge Ram 1500 and it was beautiful. In fact, the used car sale manager Doug told me it was in such great shape that if I didnt act quick, they were adding another $1,000 onto the price tag the next day. Less than three months later, the truck broke due to an electrical issue. My mechanic, upon inspecting the vehicle again, found pre existing electrical issues that had been there before I bought the truck, a junk catalytic, clips missing from the injectors and the main plug into the motor, and three bolts missing from the transmission. Essentially, they sold me a dud vehicle that could have harmed me while I was driving. My mechanic fixed the truck for me as best he could but then three months later the truck breaks again, due to electrical issues. After looking under the dashboard and fully dismantling my fuse box, my mechanic found flood damage and wires with no caps leading to absolutely nothing, which is extremely dangerous for the fire hazard alone not to mention the fact that the faulty wiring caused my car to completely stop acceleration and then stop altogether while I was driving which again could have been harmful to my life. All of this happened within 7 months of me purchasing the vehicle. My mother and I spoke to Doug to try to resolve the problem but he refused to help. He claims that my car was sold as is and that there is nothing they will do about it. He claims he told me to have my vehicle inspected, which I did, but he is a sales manger at a dealership so he should know very well that cars older than 10 years or have more than 100,000 miles(mine only had 120,000) dont get 100 point inspections and no inspections dismantle the dashboard or fuse box so how was I supposed to have found these problems before. I am a 20 year old who saved up to buy a $15,000 truck that I cant even drive and no one at this awful dealership will do anything to help. With the electrical issues car had, Ive already put $5,200 into it and it wont even start at this point. It will cost me even more in labor and parts to get it to start. I would not recommend ever purchasing from any Suburban, they are shady people who are just looking to get cars out of their lot. The truck was not worth $15,000 when they sold it me, so I have no idea how Doug was going to increase the price so quickly. FYI anyone buying used cars from this dealership should know that Doug himself said they just check if the car starts and brakes before they put it on the lot however he did not tell me that upfront, him and Rick Poe told me that the car was in great shape. Rick Poe even told me hed sell this vehicle to his daughter. Its good to know that Doug and his team at Suburban wants people to purchase unsafe vehicles from them, they will say anything to make a sale. Truly an untrustworthy man and an untrustworthy dealership. Dont waste your time and MONEY buying from him.

Went for an oil change and tires rotated, have had issues in the past, but was surprised with the quick service, under time quoted, and clean vehicle!

Friendly service technician. Took my vehicle in for a recall. I was able to get in soon, and my vehicle was ready by the time promised. He did mention that I needed some other work done but didn’t pressure me. I told him that I couldn’t afford it.

Jacin Lohman my sales rep was very helpful and made the buying process painless! Give him a call and hell take good care of you.

Leonard Lightner (Service Advisor) and Shawn Leline (Service Manager) of SCDJR of Farmington Hills did an exceptional job of taking care of the repairs needed for our Jeep Grand Cherokee. They kept us informed on when parts would be arriving and when the work would be completed. Thanks to both of you for a job well done!

My service tech forgot about me! Went in to have my Cherokee inspected for a safety recall. He assured me it would be an hour at most, but probably less. After 1.5 hours, I texted him. He came and got me in the waiting room a while later, apologizing. Said hed gone to lunch and forgot about me. I have better things to do with my time. Very annoying.

Jeffery and Rob were very professional and gave my family first class service. They went over and beyond to get the job done. We came in with basic credit and no money down and walk out with a brand new 2021 grand Cherokee with upgrades. They were friendly and helpful and made us feel at home even during a pandemic. It is no other place to go for a new vehicle than Suburban Chrysler Dodge Jeep Ram of Farmington Hills. Thanks to all of you for a job well done.💚😊💯From start to finish they are the ones.

Always professional. They genuinely care about their service they provide. If something else needs to be fixed I feel they are honest. Their waiting room. Is pleasant too.

Scott was very helpful and friendly. I had a wonderful experience. I would recommend them to anyone looking for a vehicle.

I go here to pick up my wife from work often and for the past 3 years. Although I havent bought a car from here, Suburban is a great place to work and buy cars because of the friendly and helpful staff and management!!! My wife loves working here as well as her coworkers and her managers.

Excellent service. Rob explained to me patiently what I did (and didnt need) to have done on my car, potentially saving me hundreds of dollars. His technician also found that my brakes were almost gone -- so that was a safety hazard averted. Friendly, knowledgeable with great quality service and comfortable waiting rooms. All Covid safe, too.

They call you with exclusive offers and once you go in they offer you the very least. If you want good value for your sell/trade-in, better to stay away from this place.

Most people have little to no knowledge of what is actually wrong with their vehicle when they bring it in for service. It is up to the professionals to ask the right questions when a vehicle is brought in to get to the root problem the customer is experiencing. A professional would test before and after completing the task. This was not performed in this case and after spending $300.00 the condition that the vehicle was brought in for still existed. We were then told sorry we did what you asked. very unprofessional, and now we would need to bring it back for diagnostics. I can assure you it will not be to this dealership. There are better ways to make money off of your customers.

Rob was very helpful and super positive! He made me feel like I was going know what was going on as soon as he could figure it out. Very proactive about getting back to me and even made me a reservation at a rental car location! Great experience!

Customer service +!Everything about this experience was great from the free vehicle pick up, constant communication, the easy billing/payment process and the return back of my vehicle. My car was even clean when it came back to me. Their extraordinary service really helped me and my busy schedule all while I worked. Thank you Suburban Jeep of Farmington Hills! :)

Bought a CPO Jeep a few weeks ago from the team at Suburban. My experience working in the auto industry made the process easier, but the whole team was very good to work with. I was in and out in less than 2 hours with exactly what was agreed upon during negotiations.

Amazing service Rob my advisor got me in immediately and worked with my extended warranty company. Process was hassle free and same say turn around. Jerry my technician was very professional and cleaned all areas he was working in and vehicle runs great now!!! Highly recommended!

Hands down, this was the most terrible experience Ive ever had with a chrysler service department. The service advisor I had was horrible. Id venture to say little to no customer service training is provided. I would steer clear of this service department.

Called for service on my old Jeep. Explained the issue from my mechanic advising me that dealership had to do the work as it requires reprogramming.. I was immediately transferred to service manager who was not available for the call. Arrogant, spoiled service department. Will go elsewhere.

Just needed battery replaced on key fob and they were helpful and quick.

I had such a great experience at Chrysler Dodge Jeep Ram of Farmington Hills today (1/30). Paul Alfonsi was so helpful with getting my lease. Armand Terrell made the process quick and easy. He had everything ready to go for me and was very professional. Sean Morgan made the finance process very seamless and straight forward. Everyone was very professional and very polite. I will definitely send my family members here in the future.

Rob, Kory, & Elliot are amazing! They helped me get into my new Jeep and I love it! They were patient with me and kind the whole process. This was my first experience leasing and they made it a breeze and so easy! Referring everyone I know to this dealership.

Review for JeepFrom start to finish Samantha Bayk at Suburban Jeep was incredible. This was my first time leasing a vehicle over the phone. Samantha made the process seamless. She is hands down, an awesome sales person. What I appreciated most was, Samantha didnt take the old school way of selling a vehicle She was understanding, patient, caring and went beyond for me. I am so impressed with her and the entire team at the Suburban Jeep dealership. I want to give an extra special shout out to to Paul Alfonsi, the manager that truly closed a great deal. I have purchased many vehicles in my lifetime, and Its a spectacular feeling to leave a dealership feeling that I truly got an amazing deal. I appreciate this rare moment, and because of my experience, I am now in line to get many more vehicles here. I also want to Thank Myles Rijosfor being apart of the deal moving forward in the financial department. Thanks for being patient and fun to work with.If you are looking for a great deal on a new or pre-owned, ask for Samantha, and rest assure you will be in such good hands.

Dee was the specialist who assisted me. She was pleasant and knowledgeable. The service was excellent and the wait time was minimal.

After driving into the dealership I was immediately greeted by Kevin, a very courteous service rep who wrote me up and told me approximately how long it would take for my vehicle to be serviced and directed me to the waiting area.Kevin came and let me know my vehicle was ready with five minutes to spare.

I tried all of my local Jeep dealerships to buy a new Jeep Wrangler Unlimited Rubicon 4xe hybrid and they all wanted up to $5000 over MSRP.Suburban made the process so easy and honored my supplier pricing! Filled out everything online and a couple of phone calls - this is the way to buy cars!Jay Mason and Brad Marshall were great!Would absolutely recommend to anyone looking for great pricing and service! 10 stars in my book!

Service was quick .Greeter friendly. PLACE IS AMAZINGLY CLEAN.very organized.I received more then expected with my oil change thank you. I WAS going to the one in commerce but very disappointed in the way they ran their service operations. FARMINGTON IS MY NEW PLACE TO GO.

I had a great experience getting my new vehicle. Samantha was a pleasure to work with and she helped me get exactly what I wanted.

Awesome experience. Very helpful. Made sure I was back in my vehicle very quickly.

The team completed my regular maintenance and factory accessory installation as promised and my vehicle was returned to me clean (exterior wash). Dropped me off at work and picked me up from work in the afternoon. Great service.

Service agents are friendly and helpful in every step of the process from appointment to random questions and advising on maintenance items. Last service was for 4x4 and fuel injectors, and everything was taken care of within an hour. I’ve been happy to service my Jeep here for several years and all the staff have been great. Just need to bring in the Jeep when that pesky TPMS sensor is acting up, it’s always fine when there but goes off again the next day!

The experience was professional - speedy and they keep you informed as you wait.

Service write up man was courteous and informed me of the wait time. The Pacifica was done before he said

I took my keep in for oil change and tire rotation and was taken care of well and in a timely manner. Greeted by nice and respectful staff.

Dreadful service!I have a 2016 Grand Cherokee, the factory fitted low beam lights are very poor, so I bought some after market LED and asked if they could fit them which they were willing to do. Having bought them in a week a go they then said ( Kevin ) they would did not fit, when i went to my car the box was still sealed.Another service manager then gave me a website to go to assuring me that they would fit, and that i should return to get them fitted. I spent another $100 on the next set having already spent $100 + on the original set. I returned this morning as instructed only to be told by Kevin that his tech guy did not want to do the work because the bulbs had a small piece of wiring that regulates the voltage. He also advised that the service dept manger Patty agreed with him and they did not want to undertake the work, so far I have spent over $200 plus and two wasted trips.I have bought 3 Grand Cherokee Jeeps from this dealership. I will not be buying any more cars from them or bringing my existing Jeep in for service by them...They just lost a good customer

Buyer Beware!I came to this dealer and they scammed me out my money!I was told o would receive a refund and never did .They have been ignoring my phone calls, they sold me a warranty that covers nothing and have been giving me the runaround.BEWARE DO COME TO THIS DEALERSHIP!THEY ARE CONMAN! LIARS AND THEIVES

Fast same day service on brakes, courteous and friendly attendants, no problem getting parts or waiting in line to pick-up or drop off. Highly recommend.

This dealership will be the only place I ever go for a car/service. Recently moved out to Sterling Heights yet I still make the drive to this specific dealership due to the quality of work on the car and friendly/inviting staff.

They worked on my vehicle when most other dealers were closed, will definitely be back and it was fast quality service.

I was able to get an express oil change on New Years Eve. My intake was handled quickly and professionally by a positive upbeat person. The job was done in the time promised and the safe checks were explained! The extra that was so special was a car wash! Wow! What a way to start the new year. Appreciated the care and attention to detail!!!

I came in for an oil change, and it was quick and easy, in under 45 minutes. The staff was courteous and friendly, answering my questions and concerns. My experience across the board at Suburban Chrysler Dodge Jeep Ram of Farmington Hills has been excellent. Thank you for your reliability and the ease of comfort knowing my vehicle is in good hands.

My salesperson Marcus was excellent. I had done a lot of car shopping prior to arriving at Suburban. Marcus gave me a straight deal which was way better than any of the other dealerships. Even the follow-up was great. I would highly recommend!

Recently serviced my car at Suburban CDJR of Farmington and had a great experience!! My service advisor Mike was really nice to work with. He’s friendly easy going and straight forward and very accurate on time which matters most. Thank you for the wonderful help Mike!. I highly recommend you service with him you will not be disappointed.

Always courteous. Usually doesn’t take long. Reasonably priced.

Ask for Bryan G - he is the BEST - hands down.He has made the process seamless, not just once but twice. Bryan truly listens to what you want and provides you options! He made my trade in process smooth and got me into a new Jeep!I will be sticking with Chrysler/Dodge/Jeep as long as he is there!Thank you Bryan!

The visit was good. Service person was friendly and took care of all my needs.

Really nice cars and if bad credit can hook you up like gorilla glue

Ordering of Mopar accessories went off without any issue, but their labor costs to install are anything but transparent. Charged for 6 hours of labor for something the Mopar website and documentation said should take two hours. If you go in for accessories, make certain it’s clear what you’re paying for. I’m still not sure.Also, left drilled metal and plastic in the bed of my truck. Couldn’t at least sweep that out after the job was done?

My favorite service center ever! I always have a great experience here. I was helped by Kevin Berro who provided excellent service.

The only reason I gave them 5-stars is because I cant give them 6-stars. You guys always do a fantastic job! Thanks.

Joyce is AMAZING! Loved the attention and great care given to us. This is a great place to go to buy a vehicle; new or used!

Great overall experiance. Yousif Sallan was a great all the way through the entire process.

I went into the dealership for a quick oil change. I was greeted immediately by a very professional employee. I was told my car would be ready in 30 - 40 minutes. It was on time and returned to me washed.

Good Service and wait time for my 2014 Durango

Bryan Galczynski is amazing and makes the car buying process real smooth. He goes above and beyond. This our fourth time leasing cars with Bryan. Subarbun Jeep is a great place for car shopping. Currently we have three Jeep’s.

Bought a used car which had a check engine light illuminated. Was told it was JUST the catalytic converter which was why the price was what it was. $3500 and a recall service later check engine light remains illuminated. The manager claims that because I agreed to buy the car with the CEL on that there is nothing that they can do. These rats will scam you out of any penny you may be carrying. I have warned everyone that I know not to ever buy a car from this multi-million dollar dealership which sells lemonade stands as cars for 10 bands.

Everyone was friendly. I had an oil change, tire rotation and my brakes looked at. I would have given five stars, but my brakes are still squeaking even though they said nothing was wrong with them.

I purchased a used car from here. On the test drive it drove great, the customer service was great. Until I signed all the paper work. I purchased the car Thursday by Saturday it had 4 warnings lights on it. I reached out to Doug no response until days later, I spoke with Leeny and between him and Doug I felt like trash Im veteran of the UNITED STATES NAVY and would expect a be treated better. It reminded me of a buy here pay here lot .

I was trying to lease through their online express. Completed all credit documents, provided insurance proof etc. It has been over a week and not a should will return my MANY messages and requests for just any human being from their dealership to contact me. Nada, nil, zilch. Not so much as a peep. VERY UNPROFESSIONAL AND UNACCEPTABLE CUSTOMER SERVICE. Dont worry about me though, took my business somewhere else. Your loss Surburban CDJR.

Excellent and professional service. My service rep was courteous and knowledgeable.

Picked up our new Jeep Rubicon 392 on Friday. Couldnt be happier with the vehicle and the service we received from Yousif Sallan on this purchase. The whole transaction from ordering to delivery was outstanding!!