Suburban Toyota gets my high marks for honesty and friendliness. We moved here from across the country and our old dealership always tried to up-sell you. It was annoying. These guys are honest and sincere. Way to go Roger and Joseph!

New 4Runner TRD Pro had some issues with tire imbalance and odd steering wheel impacts over bumps. I had the vehicle at Discount Tire just days before with no resolution. The guys heard my complaint and I asked that they make sure this is resolved the first time. They had all 4 tires balanced, and performed an alignment. They covered it all under warranty. I’m happy with the results and the speed of repair.The fellows there both Ben Sachs (Service Manager), and Roger Cole (Service Advisor) we’re attentive and helpful.

We have already had our cars serviced here a few times and Im very pleased with the service. We had our first incident a few weeks ago - the kind that makes you nervous when previous dealerships have tried to take advantage of you.I picked up my car from service and drove home and found one of our hubcaps missing. I called Roger at Toyota service and explained what happened. He looked around to see if the hubcap was there and could not locate it. They did rotate my tires so the hub cap was off at some point. Instead of getting into the blame game they immediately ordered a new hubcap. I appreciate the professionalism of Roger and this amazing dealership.They offered to ship it. They offered to put it on if I would stop by.Already happy here, but they somehow made me even more loyal to this dealership. Highly recommended. Thank you, Roger!

Suburban of Farmington Hills had me covered from start to finish. I live in Troy so passed a couple Toyota dealers to head there. Michael Joh was great! He was on top of my search from the start and saved me money in the process. I had a couple wants but some flex which is needed in this Covid time but Michael heard me and found my 2022 Highlander XLE. Thanks!!!

Thank you Suburban Toyota!! As a mother of 3 young children it is so important that my vehicle is always dependable, but most of a safe. Your team is so professional, caring, & efficient. I felt right at home & I left knowing that I can take on our day confidently!

I had (2) campaign repairs addressed. Overall went well and repair handled professionally.

Service process is extremely user friendly. Booked service on their website and dropped off the car. Received a call when completed. They washed the exterior of the car also. Job completed on time.

My salesperson (olivia Wheelock) really made my whole experience of having to deal with banks and insurance a breeze. I recommend suburban and Olivia if your looking into getting a new car, they will take care of you.

I purchased a pre-owned vehicle and worked with Cody and Olivia who were awesome and professional to deal with. I screwed myself by not having researched interest rates going in. The rate they financed my loan at was ~1.5% higher than what I could get at BOA. I went with it anyways because I was buying the car for my son and he was super excited. I wish finance guys would act with integrity giving fair rates. I think they get higher commissions which works against customers. I would recommend this dealership for the sales experience but would not buy without obtaining my own financing next time.

My sliding door cable was broken and the techinical charged 4 hours labor. Youtube vedio shows a non-professional people takes only about 1 hour to change the cable assembly. The service is definetely over charged. I previously changed my cooler pump pipe and was over charged too. The the next time people there told me there was still a leak, which means they didnt even fix it at the first time. They charged me $145 for just checking and did nothing and not even willing to cut the cable for me. Basically their labor charge is more than a consultant. Really disapointed..

Very disappointed. Was kept waiting an hour and a half for an oil change that was supposed to be no more than 45 minutes. I inquired at 50 minutes when my vehicle would be ready and was informed not much longer. Finally at an hour and 15 minutes I inquired again this time was told oh the technician found an issue. Apparently the hold up was over a cabin filter nothing critical yet also no communication to allow me to be on my way. Very disappointed as this was unnecessary and absolutely no consideration of my time.

Great dealership and great customer service. They take good care of you. My sales man John Burch went out of his way to give us a fair deal on our purchase. I strongly recommend them to my family and friends. Shortly after I purchased my daughter got a car from them also

I recently had the best service experience with Erin the service advisor!! She was very welcoming from the start had a great personality and was not bothered whatsoever with the amount of questions I asked. She truly made the experience unforgettable and painless as possible. I took my car in for a recall and she was just top notch and professional. Thank you so much Erin you’re the best!!!

Good customer service and good selection of used cars. Robert Guthrie was an excellent sales rep, he was nice, attentive and I never felt pressured.

Very nice and welcoming salesman. My sister got a car from here and she was happy with it so definitely this place deserves a 5 star. good selection of cars

Had my Toyota Corolla repaired here. Great experience. Friendly staff and the shuttle service was very helpful as I had to work that day. I felt the price was fair.

I made an appointment for 10:30am and did not arrive until about 10:50am due to traffic. The representative Keon Howard was very nice and insured me that I would still be serviced. He was very knowledgeable when explaining what needs to be done to my car and made be feel comfortable. He also gave me tips to do at home to prepare for my next service.

Amazing customer service from every person we encountered. There is none of the competitive sales-person, high-pressure, untrustworthy stuff going on here. They are all just straight forward and friendly. Buying a car is not my idea of fun, but they made it easy and enjoyable. Thanks!

Wonderful experience! Everyone was kind and non-pressuring, which was a breath of fresh air. Josh Dabney helped make the deal possible and made us feel comfortable with the transaction. As we were leaving, the Sales Manager (James Gerrard) offered to show some aftermarket items he had installed on his truck (again not pressuring to purchase, just wanted to show the functionality). Its reassuring when the whole team drives the same thing your buying. Above and beyond. Thank you!

I went to Toyota suburban for my Camry service. Keon Howard helped me with the car service, who is a genuine and very polite person gave me more detailed information on my car status. The car service was pretty good.

I Purchased my first Toyota (4Runner) here at the Farmington dealership. Josh Dabney made the experience really easy! Everything was prepared before I arrived to pick up my new car which was much appreciated! Thank you Josh!

I did not have an appointment, so I was prepared for a long wait. However, the dealership took care of my situation real quick and I was out within an hour. Ken at the service desk was great.

Josh was a very helpful salesperson who walked me and my daughter through the process of leasing her first vehicle. He was knowledgeable and always available to answer questions. We highly recommend him! Thank you, Josh.

So I got my car in February i already loved this place got my first car from them a Kia Soul so when it was time to upgrade cuz of my daughter I was on my last straw and omg they gave me a chance and a car so I could keep my daughter safe it was quick fast and super easy and they were all so helpful and nice

Changed my mind on buying a highlander (wanted to postpone for an year) due to my financial situation. They were very nice and immediately refunded me my 500 dollar deposit. I also test drove a vehicle .It was pleasant dealing with mr ALEX LAVROV and I wish to deal with him again when I finally am ready to buy my Toyota.I appreciate the man/manager in black shirt who immediately asked about my situation, talked straight to the point and offered my refund and took care of me as soon as I went near the help desk. He further enhanced the image of the dealership in my mind in a good way. ..like a place I can trust.This is how an ideal dealership visit should be to me. Straight to the point and everything was quick at every step.

I have only positive things to say about my experience with Suburban Toyota of Farmington Hills. Abdul was never pushy or aggressive like most other salesman I talked to. He was made me feel comfortable finding the vehicle that was best for me. Zach made my financing process quick and painless and I was able to leave with my dream vehicle and a deal I could not refuse. I will be recommending both Abdul and Zach to my family and friends looking for a new car.

I dropped my car in the morning and the service rep was very respectful. Greeted me very enthusiastically. But when I went in the evening to pick my van (dropped for fuel pump recall for 2020 Sienna), the rep (a big obese white guy in his 50s) was very rude. I said Hi, How are u?, but he didnt replied me (let alone to greet me first). Then he asked me who whats the rep name when I dropped my vehicle in the morning). I said that I didnt know. Then he found my name, went in to the computer and printed my papers and have me signed. While he was doing all this, he was literally slamming the papers on the desk, slammed my vehicle keys at the desk showing his anger like he wasnt willing to do any bit of that work. Finally when he handed me the key, I asked him politely Do u know where my vehicle is parked and he replied in a very rude tone, I dont know. Its not even my car(I think he meant to say that he wasnt the rep who signed me up in the morning). Then I still politely said Thanks to him. Then when I turned around to walk I heard him mumbling in anger. I tried calling Service Manager right there in the Suburban parking lot, but his voice mail was full. I never had any bad experience with service at Suburban. We have bought 2 cars (A 2020 Camry Hybrid LE new and a Sienna 2020 Used) from them and have their oilchange and service etc from Suburban with no issues. This is the first time I had such a nightmare experience with them. I understand that sometimes people have problems and issues in their lives or even sometimes they had bad days at work but they should maintain their cool with the customers at at least be neutral rather than rude with the customers. I never decide whether to go to a shop or business on 1 bad experience but if I get 2 in a row or 3 bad experience overall then thats it. I would say Bye bye.

If I could give 0 stars I would but I cant. I took my car 2 times for service and the first time was for regular service and they forgot to take the message off. The second time I took the car in for recall for the low pressure fuel pump. After I filled up my tank I noticed a huge leak and gasoline was coming out. I have been trying to contact the dealership since the morning for 6 hours no response. They say leave a voice-mail but there mailbox is full. I bring my car to a dealership to get quality work on.my car.

Genuine parts. You will get your vehicle on promised time.

I worked with Zach and Abdul and could not have had a better experience. I came all the way from Chicago to lease my car through this dealership and these two lovely gentlemen. My brother and sister-in-law use no one else and so i knew it would be worth it. They were so professional and helpful, but not pushy. I got exactly what i wanted in a timely, efficient manner. I would and will recommend everyone go and see this duo!

I usually do not leave reviews but the way I was treated today by Pam, I just have to say something. I have been going to Suburban Toyota of Farmington Hills for about two years, and I have been treated with nothing but respect. However, when I called today with questions regarding the suburban care program, I was connected to Pam. She was very rude and condescending, and was very annoyed that she was even on the phone with me. I treated her with nothing but respect, and she kept trying to rush me off the phone. People like that do not need to be in customer service. But I do want to say, minus my interaction with Pam, the service provided by them was exceptional, and I am trying not let one bad apple spoil the bunch.

The car purchasing process was one of the best experiences I have had. Everything happened online with a few phone calls. I was able to get the lease process started and approved in about an hour while in the middle of completing other task at work. The service was excellent and the car was delivered the next day. Had I known leasing a car was this easy I would have gotten a new car in 2020.

Poor service. Bad experience. Wasted time and trip. We were attended by Roger Cole, who gave us a time of 3 hours for oil change, puncture repair and coolant. When we came back after 3 hours he hadnt even submitted papers to the mechanic to start service and our car was still parked there. Then he told us itll take 1 more hour, we waited there and he brought the car back with just the oil change and told us the coolant wasnt possible unless we leave the car for another day which didnt make sense. We got no receipt. He told us it will be emailed to us. Its 3 days now still no email. Also, we found out that even the tyre wasnt repaired and he lied to us that he did.Such a waste of time for us esp as that was our only day off to get this chore done.

Bought a used Ford Edge here. Our salesperson Awring Ahmed made the whole process very easy. We’re very pleased. Would definitely recommend.

My husband and I had older vehicles, we sold them much quicker than we expected and we needed to buy a new car. We walked into our hometown Toyota dealer, to find the employees looking at the computer, no greeting we initiated the conversation and asked about the model we were interested in. They told us they had no inventory and that something may be coming in this month, but basically sorry we cant help you with the purchase right now. I started looking online and we found the model, trim and color of the vehicle we were interested in at Suburban Toyota, we drove over to the dealership. When we walked in we were welcomed by Awring Ahmed, she said hello, asked how she could help us and immediately found in the inventory the vehicle we were interested in. We took a test drive, she was very thorough in pointing out all the features and options on the vehicle. We made our decision to buy, right then. We had great interactions with Abdul in finance and our sales associate. Awring was very knowledgeable about the vehicle, she was patient with us as we compared trim models and pricing. She even stayed late to make sure we were all set. Abdul went through our financing with great detail and explanations. The technology was great and our overall experience was a solid 10. We would definitely refer all our friends and family to Suburban Toyota!

Terrible service, came in for an oil change and was sent WITHOUT any oil. My car came fine and left here with problems and has been an ongoing trend with them. The service reps we’re no help, they kept passing my issue to each other until someone decided to do his job. I could not recommend this location location any less, stay away. Been going here for 10 years and this year has been the worst experience I’ve ever had.

Roger was very helpful and the work on my car was done quickly and efficiently. Everything in my car works wonderfully.

I just bought my new car - Rav 4 Hydrid 2021 XLE and we are really pleased with the service in here. My sale man is Alex who is super friendly and professional. Alex always respond the email and voice message fast and answer directly our concerns. Due to the shortage of cars, we are waiting for weeks to find the rav 4 hydrid ( my husbands favor) but they cant promise the exactly time to have. Thanks to Alex, he called us when one was available ( someone changed his mind) and deposit on phone. we showed up at dealer after an hour and decided to get it while about 5 other people wanted to get that too. He also help us to reduce $ 250 for his VIP account ( it will be $ 500 if car is not hydrid).We also highly thank to James-Sales Manager and Zach -Finance Manager to help us process everything quickly.We highly recommend Alex if you want to look for new car in here.

If you read review below, Suburban went above and beyond to do what they could for me. I would highly recommend them, as they have good business ethics.Koons Toyota in Virginia sales rep totally overstated what was included with extended warranty and service plan. Bought with understanding 8 years, 80,000 miles. Took in for oil change, told that expired at 55,000.Suburban actually covered the last oil change and

Alex was excellent. The whole process was so smooth. Good job Alex

If I could give more than 5 stars to our salesperson, Robert Guthrie, I would!!! I have never in 40 years of buying cars had such a unique buying experience.... no pressure, no stress, all questions/concerns addressed professionally and timely!!! The price discussed on the phone did not magically change when we met in person! Robert stayed in touch with us, as he promised, in his search to find the car (color/equipment) we wanted! The delivery of the vehicle was done in under 1 hour including meeting with Zack in finance! I love our 2021 Toyota Venza!!! But we love Robert! He is a unicorn among salespeople!

Very clean and well lit showroom. Sales staff and managers are extremely friendly. I was in need of a new vehicle quickly and Michael Joh really helped streamline the process. He found me the exact vehicle I was looking for. He was easy to talk to and didn’t try to pressure me into a sale like I’ve experienced with other sales people at other dealers. My experience at suburban Toyota of Farmington Hills was all around perfect.

Great service and done in a professional and timely manner.

Came here recently to get my Prius serviced. Great place overall. Staff was friendly, attentive, and helpful.

We worked with Awring and it was the best experience yet! We had actually worked with once before and decided to come back to lease a car. She was patient and very accommodating and really tried to get us the best deal for what we needed. Highly recommend her to anyone looking to buy or lease a car!

Suburban Toyota of Farmington Hills - friendly up beat atmosphere and very clean facility. For some reason the salesman keep saying word “Timmy” to each other. I highly recommend this Toyota store!

It was a great buying experience. My salesman was helpful, knowledgeable and friendly. The whole experience was stress free. If you are thinking of buying a Toyota this would be a great place to shop.

Our experience was so amazing I am grateful to be able to share.We walked in to express our interest in purchasing a 4 runner - always thought they were the coolest vehicle and the wife was looking for her forever vehicle. We only had a few minutes to talk . James listened, answered some brief questions, provided his contact information.My wife called James three days later requesting to come test drive a 4-runner and highlander as well as get two used vehicles appraised for trade in value.I arrived prior to my wife and requested Josh per James direction. Josh asked how he could help. He listened, we discussed our desires, and we discussed the Tundra.My wife arrived, we test drove a 4-runner, but no Highlanders were available. After test driving the 4 runner, i walked over and checked out the Tundra. Josh came out with keys and said to give it a try.After a healthy, fair, and clear discussion we negotiated, and......... traded in my F-250 and purchased the Tundra. Abdul was gracious to make a change in our finance plan after the package was already completed. The visit to ended far different than was expected. Never thought I would move from the F series - Seriously. We are scheduled to test drive a Highlander on Saturday.Our experience was far superior to that at two other local dealerships.Thank you James, Josh, and Abdul. See you Saturday!

The experience with Suburban Toyota was great! I have bought many cars before but the transition there was smooth and the service was excellent. From the salesman Mr. MJ to the finance department. The car is very high tech. I absolutely ❤️❤️❤️ This place.

The gentleman who wrote my work order up, Roger Cole, was very courteous and explained why I needed additional work done on my vehicle beyond the oil change and tire rotation I had planned to receive. My only problem, and thus a four rating instead of a five rating was that it took a full hour before he finally found someone to take me home. In between, I waited outside for their traditional service van, then two Lyft drivers, and finally I was driven by a young man who works for Suburban who normally drives back and forth between the dealership and the service building across the street on when Roger, in exasperation, asked him to drive me home. I was picked up at home at the designated time and quickly returned to the dealership by their regular service van driver to pick up my car. Everyone I dealt with was very friendly and courteous. I have trusted Suburban Toyota exclusively to provide all the required maintenance on my 2015 Prius V.

Failed to stand behind their 1 year repair warranty after their repair broke 6 mo this later. Whats the point of a 1 year warranty if you deny a repair because it shouldnt break in a few months. Avoid.

I just moved to the area and was in need of a routine service interval. Frank and the crew at Suburban Toyota went above and beyond to make sure it was a good experience. All of the work was completed within the hour and the staff was very friendly. I would highly recommend to anyone needing their Toyota serviced.

When I bought my car last year I was met with friendly, professional service, but I didnt write a review. When my radio stopped working soon after my purchase, thanks to the warranty that came with the vehicle, they replaced it at no cost to me, but I still didnt write a review. Now Ive just gotten a package in the mail from them, and its a CD I had left in my old radio that I had completely forgotten about when I went to it replaced. For months, I didnt even realize it was missing! Im sure I would have found out eventually and would have been wracking my brain trying to remember where I left it, so Im extremely grateful not only for the wonderful experience Ive had buying a used car through them, but also for them taking the time to return an item I had left.

Worst service by a Toyota service :Dropped off my 2020 Corolla for first service. They said it takes an hour didn’t hear from them for over two hours, and they close in an hour. Called thrice and no response from service dept. never coming back once I get my car back. All the vehicle needed was tire rotation and an inspection didn’t think it would take a long time.Update : received my car after repeated calls. Gave them a very clean car expecting it to be clean, but they made it all smudgy and sprayed white stuff on the dash didn’t clean it left the sticker half peeled leaving residue on the windshield. Mud on the driver side door. Terrible service!

Great experience at Suburban! Frank the service advisor did a great job explaining what services were required at my current mileage and then what services to expect to have done in the future.

Don Yu is great second vehicle we have bought from him great service we have 100 % been satisfied with his service and even on his day off he will help you the Toyota product is awesome

It was a bad experience visiting suburban Toyota for servicing my car. I had warranty recall on low pressure fuel pump and I decided to get oil change along with it. When I received car on 9/24/2021, there were scratches on my back bumper and quarter panel. I called them on 9/25/2021 and it was forwarded to service director and he did not pick up call. I believe this must be reported to ToyotaI am very disappointed I took this car for warranty service

I purchased my Rav4 from this dealership and have been getting it serviced through them every 5k miles. After the move to the farmington hills location I was met with some service reps that seemed like they couldnt be bothered to help me. I would wait patiently in the service department for any one of them to acknowledge my presence, which would usually take a few minutes. This changed after I started being helped by Frank from the service department. I would give Frank 5 stars but my rating is for the entire service department. The last few times I had to bring my car in for servicing, Frank would immediately great me and inform me that he would help me once he was available. Frank also has been very helpful with all my questions. I have been considering leaving this dealership and taking my business elsewhere, but Frank has made me reconsider with his strong work ethic and also attention to customer satisfaction.

Recently purchased a used vehicle. This was by far the nicest experience buying a car I have had in a while. The Salesman was knowledgeable and friendly and very Helpful. I highly recommended stopping in and talking to Michael Joh if you are in the market for a car. He went above and beyond to help us find the right car.

I am regular visitor here for my Toyota service. Each time staff was efficient & attentive be it regular service or lease process. Recently when I turn in my leased car to dealership I forgot to remove the number plate, when I called the dealership next day, Mr. Tanner from sales immediately reacted & secured the number plate, big thanks for that !

Service center has a very Bad service 2 out of 10 times they mess up ur car, Make sure you check ur car before you leave I have experience missing items like glass vipers, my friend had a experience of having a front tyre incompletely fixed which leads him to almost met with an accident.

The service director Dan Bember of Suburban Toyota and Honda went the extra mile to make sure I received total customer satisfaction in resolving all issues that I had with my vehicle . He worked with the service team to get my problems resolved 100 %. My 2008 Toyota Avalon now drives as good as when it was new. Highly recommend taking your vehicle there for service.

Very friendly and supportive staff. I purchased a new vehicle to this dealership recently. Their team accommodated changes to my appointment, offered a good deal and processed all the paperwork quickly.Kudos to the team, thank you

Service department is good, but slow. This time it only took 1 hour and 36 mins for an oil change, much better then last time where it took 3 hours to rotate the tires.

Sam and Alex were very helpful in taking care of us. They made the process easy and quick. It was a pleasure to work with them.

I just purchased a used Lexus GS 350 at an amazing price and could not have had a better experience! My saleswoman, Awring, treated my family well and got me a great deal on the vehicle. The dealership was clean, professional, and genuinely provided a comforting atmosphere. I don’t doubt that I’ll be purchasing my next vehicle here. It was worth the 60 mile drive!

My car purchase experience here was very good. Michael Joh responded to me questions promptly and made the whole experience very smooth. They did not have the car I wanted buy found one out of state and got it for me. Would go there again..

The whole team was amazing. I test drove 4 or 5 vehicles before finding the one I wanted. Awring was amazing. She was patient and sweet. My daughter became her buddy throughout the process. Joe was also amazing. The whole dealership is a great time to work with.Thank you again,Samantha Vanevery

Had a pleasant experience with this service team, they were accommodating to all of my requests and completed everything within a timely fashion. I look for to my next oil change!

Went here looking for a used vehicle and had a very pleasant experience. Don Yu is an excellent salesman and a very nice guy. I traveled an hour and I would do it again. Thanks for all the help :)

Don Yu and the Suburban Team did another great job on my Highlander lease. The lease process was easy and hassle free. Don went the extra mile to locate the SUV I wanted. This is my 2 lease with Don. I would highly recommend Don and Suburban Toyota for anyone interested in a new lease or purchase.

I Purchased a used truck from them over the phone via Joe. I live 4 hours away, when I was able to come pick up the truck, I was told the vehicle would be ready to go. I drove for 4 hours with them knowing what time I would arrive. When I arrived, the sales agent Joe did not come out and greet me, I was informed another agent would be handling my sale. I eventually had to ask for Joe when the truck condition went south. I was also informed the car was not ready yet. What? I was on the road for 4 hours! When thy did give me the vehicle to drive and gave me a route to drive which included highway driving, I couldn’t complete it because the truck’s gas light was on and it was on Empty. They had agreed to provide me with a full tank. Upon driving the vehicle, I noticed a transmission shutter that no one in the XXX point inspection noticed. Hmmm. They took the vehicle to a GMC dealership to get fixed which took a week. When they delivered finally it, it was missing a tonneau cover clamp which was in the bed of the truck when it went to the GMC dealer. They agreed to replace it as well as provide a bottle of touch up paint. Then they went radio silent. I did not receive my sales papers with the period they told me, and I had to call and request they get sent so I could register the car. I have left multiple messages for Joe and Cody and have received no response. The vehicle has been into the local Chevy dealership 3 times for radio issue so far. I will say my experience with Suburban was less than positive. It would be nice if they would just return my calls and send me what was lost at their dealership like they said they would instead of ignoring a customer that they failed to live up to their rating with.

We were very pleased with this dealership. Our son’s car broke down late one Friday night and he needed a car asap in order to get to work Monday morning. We had one Saturday afternoon to help him purchase a vehicle. Alex was extremely helpful in listening to his needs and understanding his timeline. We felt the dealership was very honest, gave him a very fair deal and even helped him get a little money for the broken car. In a stressful time, we felt grateful to pick Alex and Suburban Toyota. Would go back again.

Very poor after sale support. Never finance through this dealership ship. I did take a finance through dealership with Toyota finance as well as GAP insurance. They did take a GAP policy with some 3rd party, which I came to know only when refinancing. I tried reaching them for 5 to 6 times. Left multiple voice messages and tried calling my sales person. No response. Only 2 times, they have responded to my request, saying you will get refund in 4 to 6 weeks. Never received it. What a waste of time and hundreds of dollars.

I was expecting this dealerships Maintenance Dept to have the same level of professionalism and service as the Suburban of Troy one. Not so much! The cars are not even serviced at this location, but are driven a half mile down Haggerty to an old Chrysler dealership service garage. So if you need to talk to a mechanic or access your vehicle while you wait, youre out of luck!

I could not have been more pleased by the exceptional service I received from the Sales Team at Toyota of Farmington Hills. The teamwork between James Gerrard, Michael “MJ” Joh, Tanner Tulgetske and Zack was simply extraordinary. Their ability to problem solve and get things done is second to none. I would highly recommend this great group of guys and their dealership to anyone.

Frank Newman and the team at Suburban Toyota did a great job and took perfect care of my Prius - thanks Frank

Awring Ahmed was my saleswoman and she was fantastic! My buying process was quick and easy - I told her what I wanted and she made it happen! Would definitely go back to buy in the future!

Great experience in buying my Tacoma! Yousuf and Mike were awesome in my whole process! They were positive and didn’t try to sell me anything I didn’t need. I hadn’t bought a car in 10 years and was not looking forward to the process. It was, by far, easier than I had every hoped. I’d recommend and will be going back!!

This was hands down one of the best dealership experiences I’ve encountered in decades. From the beginning I felt valued, appreciated and catered to. Tanner was personable, professional and urgent. Abdul was knowledge, and shared details regarding the engine and background of my vehicle. Josh was kind, patient and demonstrated confidence in the process and remained professional as well. To close the deal the financial closer was polite, informative and efficient. Overall I have to give 5 stars and would recommend any friends and family to check out this clean, welcoming and relaxing location. I absolutely love my vehicle and the deal was amazing. Thank you to the general manager for fostering the positive atmosphere by hiring great people. Job well done. Keep up the great work!

It was wonderful working with Danny B! He was very kind, not at all pushy and willing to go beyond what we needed. Very wonderful experience. Driving off the lot with the car of my dreams! :)

Abdul (sales) and Zach (finance) were again great to work with. Weve purchased many vehicles from Suburban Toyota through the years and have always had the same great experience. Were treated like family!

I am thrilled with my experience at Suburban Toyota! Josh was incredibly helpful and encouraged me to test drive vehicles I was interested in. His calm, confident, cool demeanor helped me decide on a purchase. Mike was the most friendly financial advisor and offered great guidance to help me walk out the door, that day with the vehicle of my choice. My entire experience was above and beyond what I expected and an incredible thank you to the entire team at Suburban Toyota. Special shout out again, to Mike and Josh. You guys rocked. I am stoked with my Xterra, and cannot wait to explore more! 11/10 would recommend to a friend.

Awring did a great job helping us find the right Toyota.

Great people and service thanks to Robert Guthrie

Frank went above and beyond in helping me with my dead battery.

After an initial poor visit from the service department at the Toyota dealership in Farmington Hills, I reached out to the service manger who was very understanding of my complaint. He remedied the situation completely and has reversed my initial feelings of ever returning for service related repairs or maintenance to my Toyota. I recommend that anyone who feels they had not been given the proper service to reach out to the manager before making any complaint or poor survey remark. I know you might think, as I did, it will not make a difference but I assure you, that is simply not the case.

I purchased a Honda Odyssey from Josh and the overall experience was a very good one. He was friendly and helpful. The process of the final paperwork took a wee bit longer than I expected, considering I did not need financing.The only disappointing part of the transaction was that he lost my license plate holder when transferring plates from my old van. I realize thats not a big deal, but I received that when I graduated college and it has been with me 10 years through multiple vehicles. Im sure someone has trashed it, but if you find a Lakeland College plate holder, please forward it to me. Thank you

Amazing experience. Mrs. Awring Ahmed( Suburban- Farmington Hills. she provided me with all necessary details from start to end.)she also provided on going support to my family by explaining the car condition and which one is good enough for me to purchase.me and my family were very positive and confident to proceed with the purchaselastly ( picking up stage) she explained the warranty from the manufacturer. Also she told me about the car features. she connected my phone via bluetooth, downloaded the apple app.also covered the trunk with the Camry fabric padding.she provided me with her phone number and email and told me to reach out whenever needed.also, mr.Abdullah was certainly detailed and specific about the financial aspects and which to pay attention to and which to keep in mine.i love the car, the dealership, Mrs. Ahmed support and personality. it was like a family transaction.im super happythank you Suburbansthank you toyotalets go places:)

Brought my Tacoma in for oil change and front wheel balance. Rodger in service was very professional and knowledgeable. The maintenance team not only completed the oil change and wheel balance (one of the best I’ve ever had), in a timely manner, they also performed a mandatory frame corrosion recall. Well done to all. A pleasure to do business here.

The Staff at Suburban Toyota is very professional and very detailed oriented.

This was my first time buying a car without my father present and I was quite stressed out going in. I was very quickly put to ease by Abdul who was extremely kind and helpful. He quickly found me a car with everything I wanted plus some! Even the finance manager, Zach, went above and beyond for me explaining all of my options in detail and answering all of my questions. I had a very pleasant experience thanks to both of these guys. Thank you so much!

I am a very satisfied customer! Courtesy pick up and delivery a plus. Workd timely and well done!

The entire team at Suburban Toyota of Farmington Hills was fantastic. Abdul Levy was a great partner through the entire process. When I walked in and said I was interested in learning more about the hybrid SUVs, he didn’t go into hyper-sell mode. He showed me the different models while asking me questions about what I wanted, how I used my car, etc. He took the time to answer questions, and despite my walking in on a Saturday afternoon, never tried to rush me.He, and the entire team at Suburban Toyota, treated me like a customer, instead of as a “woman.”Zach Luckenbill, the Finance Manager, was also great to work with. Clearly explained the financing options, and didn’t try to pressure me into things I didn’t want. When I told the team I was shopping around and wanted to look at some other models before making a decision, they were respectful, and never once trash-talked their competitors. They also never tried to pressure me with sales tactics such as “I can give you x deal if you buy from us today”.I decided on the Rav4 Hybrid, and feel really confident about the decision. Great car, great team, great experience. I highly recommend Suburban Toyota of Farmington Hills.

Love the new location! Lots more room and space than the other location. Reps are very honest!

Only 9 new cars on the lot. A good 80 used, not a good ratio.

Friendly, and done in a timely fashion. Toyota service has great customer support

I bought a Toyota Highlander recently and the service was great. The management is super nice and my salesperson Arwa Ahmed was super helpful, she stayed in contact with me and made the process much easier, I totally recommend her.

Olivia was amazing and so helpful! If you go here ask for her, she will take great care of you!

Excellent service provided by Awring Ahmed sales consultant. She is very friendly, honest, thoughtful and considerate. So patient that she took extra time out of her schedule to show the car and for the process. She is there to answer every question in her realm if not to direct to the right person. She did an Incredible job!!