Just purchased a 2022 BMW X3 today (10/30/2021) from Jeffrey Seit. I first came into Erhard about a month ago but I was not ready at the time to make a purchase. Jeffrey was extremely patient with me and never once did I feel he was doing high pressure sales tactics like other dealerships. I called Jeffrey 10 mins before closing yesterday and he found exactly what we wanted and had the X3 prepped and ready to be picked up today (Saturday) without any hesitation. I truly appreciate not being pressured at any point to make a purchase until we were ready!

I have serviced 2 of my X3s here. Ive been very pleased with the service. Ive consistently had an experience that I would expect from BMW. Ive never met any of the people who have actually serviced my vehicles, but they are clearly masters at their craft. You can find less expensive service, but Ive found there is a differentiation which favors dealer service.

Chad and his technicians are awesome. I’ve taken my car to him a few times, after the last visit the car drives better than ever, couldn’t be happier. Chad is very straightforward and transparent when it comes to the work they do/need to do on the vehicle. I will not be taking my car to anyone else but him and his techs. Great service.

My experience at this dealership was phenomenal. Ive been to various dealerships before of course but nothing prepared me for the reception that I got when I went there. Everyone was do nice and helpful. I was clueless as to where I was to go when I drove in but as I said already someone came to my aid shortly after I exited my car then ead me to my contact person, Chad. He was extremely down to earth and personal. Right off, I let him know that I needed a ride back to work if I left my car for service....he said, No problem!. OMG! After my car was done they picked me back up, too! I love this place, they took wonderful care of me and my car.....love, love, love them!!!!!❤️

I have been a BMW owner for over ten years. I always service my vehicles at the BMW service department. I love the professionalism and efficiency of the department. Ken is a superstar and knows his job.

I wanted to let you know of my recent experience with Kayla at Erhard when buying a car. I live in Nashville and knew exactly what years and models, color, etc. of pre-owned BMW I was looking forward. I wanted a certain list of safety features and that led me to about 8 cars and one was with Erhard. Kayla answered when I called and helped me though the process. Of the 8 professionals I talked to from around the country, she was my favorite. I didn’t buy the car because there was one safety feature I hoped to get and I found a car just like I wanted that had it. But, I almost bought the car Erhard had just because I liked working with Kayla so much. She communicated with me in exactly the way I asked, - texts. She did a FaceTime walk around with me. She took the time to get some curb rash off of the tire before our walk around because she wanted it to be perfect. She took photos of all the inspection records and texted to me. She had a fantastic attitude. She was super responsive but didn’t hound me. I am not doing a review any of the other 7 sales people I talked with, not even the one I bought the car from. Most were really good, but not as good as Kayla.

Service manager Joy was extremely helpful and a pleasure to work with. Overall a great experience and much better than the ann arbor dealer.

Service department is professional, on time, efficient and welcoming. Joy handled everything from start to finish perfectly. Great experience. Haven’t worked with the sales department yet, but plan to soon to review options.

Jason took care of car and experience was great. He communicated with me throughout the process and kept me upto date on insurance claim progress. BMW 740i loaner was a nice touch and much appreciated 👍

Beyond excellent experience here. They gave me more than a fair trade in value and helped me build the exact X6 M sport I wanted. I know inventory is tough to come by but they didn’t jack the price up and try to steel my trade. This is my first car from their location and will buy there for life. Thanks to Kurt for being professional and courteous!

Chad Rossetter has handled all my service requests for almost 20 years! He is the best! I always have a great experience when I need to take my car in for service. Everyone is professional and friendly. The service department is spotless!

Everything was perfect! This dealership has a great team.

Mr. Jeff Seit was a pleasure to deal with in the purchase of my vehicle. He is very quick to respond to all inquiries and is very thorough

Wonderful customer service on my first oil change! Prompt welcome, a friendly employee drove me to my Pilates class down the road and the oil change and recall we’re done in the exact amount of time I was told. Very impressed!

Cory was a great salesman! Kept me updated constantly regarding my car delivery! The manager Steve is so helpful. The finance manager Michael had everything ready to sign and go! My car was worth the 5 month wait its so beautiful! 👌🏻Amy

Very good service from my advisor Ken! Very informative and timely communication. Was upfront and ready for my arrival. Did not feel pressured to do additional repairs that were needed.

We continue to purchase our vehicles from Erhard primarily based on our experience with Ken Foster in their service group. He has always went above and beyond in taking care of my wife and her vehicle. He is thorough and very respectful. I would recommend purchasing a BMW based on the quality of the vehicle. I would recommend purchasing the BMW from Erhard based on their service department and our experiences with Ken.

Over all service is great. However, my sales lady said, I think youre bad luck for me, with a straight face when her keyboard stopped typing during the drop-off and picking.... !. Customer service training would be excellent..

Have had a million issues / bad luck with my vehicle I bought from Erhard. However as frantic as I am, they also are very attentive and help immediately resolve my issues. Always friendly and helpful special shout out to Chad in Service he’s the best!

Jason was the first person I talked to who offered excellent advice. The estimate was given quickly by Ken and the car was ready by the end of the day. Excellent service.

Had a 0930 appointment. Needed check engine light reset and a sound checked out, along with a car wash and secondary key fob tuned to the vehicle.The key fob was done in 10 minutes, it took them 3 hours to complete the process. I watched every single person that arrived after me leave before my car was ready. I was the only person waiting when I left. Turns out all my settings were erased and wasnt even made aware thats a possibility. Felt like having an appointment was pointless.Car wash was 3/5, hope you dont mind dirty/wet door jams.Overall extremely polite and professional staff, just felt neglected with a time table.

Outstanding experience in keeping with the BMW family. Great staff, friendly and helpful. I entrust my much loved E39 wagons care to the great service team here. Highly recommended.

Received a really good services by people who work there.

Overall, a great experience. We were having car issues, but lived out of town and were able to drop off the car for repairs without an appointment. Kendrick was awesome - friendly, efficient, and got us a fair price for the repairs. The only reason why this wasnt a 5-star review is that they didnt fill my windshield wiper fluid as a courtesy - the light on the dash was on so they would have seen that and I was expecting theyd address.

Professional, efficient and super easy. My service manager Ken Foster, kept me informed on all steps of the recall work on my car. The best- thanks Erhard!!

Ken Foster is an excellent service man. He always keeps me updated with all the service needed on my car.I recommend Erhard of Farmington hills

Excellent from the moment I walked in to the moment that I left. Fast efficient service and a very friendly staff throughout the entire building. The front desk lady in the lobby was amazing and very kind. Salesman Tom Kelly went out of his way to assist me with a few questions and I appreciated it. Most of all, the porter and also the clerk that helped me from thebeginning with my recall both were very kind cordial and professional. Great experience!!

Excellent service provided. Other than regular scheduled service, I had a noise problem coming from above the cockpit. I explained my problem to Ken Foster, and without any hesitation, he accepted the request and resolved the issue. Timely service provided.

Loved the service, got my keys the next day earlier then expected no complaints here. Everyone was friendly

I have been a repeating customer for years and would like to thank Mr Rob, the used car manager, as well as Ramsey the expert salesman along with the outstanding service department for the many years of wonderful help and service provided. Never have been disappointed!

Had a very good experience working with Jason Betts in the service department. Would recommend working with him when your BMW needs service.

I had my vehicle towed into the dealership because it would not start. This was on a Friday, late afternoon. I first called the dealer to notify them. The service representative (Ken Foster) emailed me that the vehicle was there and they would diagnose as soon as possible. On Monday Ken checked in with me a couple of times and had the vehicle diagnosed by that afternoon. It was repaired early the next day and constant communication between Ken and myself was very satisfying. I thank him for great service!

Very kind sales staff who are customer driven and focused. I had a great experience at this location.

Ken is fantastic. Friendly, explains everything clearly, thorough…. Exactly what you hope for when getting service done at a BMW dealership.

This dealership provides a premium luxury vehicle purchase experience! My family has purchased vehicles from Erhard for more than a decade!! If you want to experience the best sales experience ever, ask for Tom Kelly! Tom is not only very educated on the vehicles themselves but he is also well in tune with the latest incentives and financing options that BMW has to offer in order to make sure you get the best deal. You will find the entire Team at Erhard with positive, can-do, customer advocating attitudes! About the only thing you have to be careful of is the speed limits on the test drives!!

Pleasant staff and very accommodating. Overall great experience.

I drove to Detroit for business from Indianapolise for business. My 2003 low mileage 760 IL had a fule problem on a friday night. i was in the dealership on saturday. Jason Betts was on it, communicated every step of the way. Fixed me up a couple of days later and I was on my way. Awesome Job! Thanks again!

Lost the chip to my bmw and Jason was very helpful in explaining the optionsThanks you! Lifesaver!

We have been buying and servicing vehicles with Erhard BMW of Farmington Hills since 2002, and their service remains incredible. Todays quick response is another great example in a long list of many.

Excellent customer service from start to finish! We have complete confidence in their service advisors (Chad was terrific!)

Looks like they have a Good Technician with great skills which helped to diagnose the issue pretty quick and was able to provide a fix. Appreciate if I had a been walkthrough the issue point and how it would have happen. Otherwise and service and skills are great.

The whole process of purchasing my 2021 BMW X3 was professional and very efficient. I highly recommend this dealership.

Loved my 1st experience with BMW Farmington Hills dealership, had chauffeur services 🤩which was a plus & my car runs better after the service they provided.

I really loved the energy and friendliness we felt as soon as we walked in this place!!This was my first time buying a BMW and the staff made the experience pleasant, easy and enjoyable. Jeffrey Seit, who helped me with my purchase, went above and beyond to make sure I understood everything about my new 430 Gran Coupe - and even when it was close to closing time, he still let me test drive another car without hesitation or with any signs he was feeling impatient since the dealership was closing. He also offered to have me come back so he could show more of the features of the car! Excellent team and excellent service - they made us feel REALLY good about becoming part of the BMW family!

Kayla Pinto, our salesperson made certain my experience purchasing my first BMW was memorable. She was able to locate the car of my dreams. She was knowledgeable, engaging, and extremely professional. I will always appreciate her efforts to make sure I had the best experience. I will definitely return to the Erhard Dealership of Farmington Hills and Kayla Pinto to purchase my next BMW!

I went to a number of different dealerships to look for a used car. It was largely a mixed bag, but overall not a great experience. When you’re shopping for luxury cars, you expect a high level of service.I wasn’t disappointed. Erhard had really great customer service from the very first time I walked in the door. That same experience extended throughout my multiple visits. I eventually bought a vehicle from Erhard and was impressed with the customer service.

Matt and Erhard were great. Service was excellent and everyone at the dealership were very friendly.

Always great and timely service. They set the standard for excellence in quality service.

Great dealer. Ken in service is great! Brought my 550 in for a recall and was due for an oil change in the next 2 months so he knocked it all out for me so I didn’t have to return till next year. Thank you!

Just had my vehicle serviced here. Ken foster was my service writer and did an amazing job getting everything taken care. Much better than other dealers I have been to.

VERY NICE -mIKE WAS VERY HELPFUL AND DEYAILED

Great service as always from the friendly staff at Erhard BMW of Farmington Hills. Ken Foster was is usual very helpful self and kept us informed of the progress of the service work and when the car would be ready to drive away. Been using this dealership since 2008 and never had a bad experience.

My service experience with Erhard BWM of Farmington Hills was very good. I was able to setup an appointment online and get my car in for service within a few days. My service advisor Ken Foster was very polite and responsive. I appreciated their ability to accommodate my schedule, transportation to and from the dealership, and working within a budget. I would recommend this dealership for anyone looking for honest service and professional attention.

Always excellent service and give you back a clean car!

Our experience at Erhard BMW Farmington was wonderful. I am so happy that we found the car we were looking for on their showroom floor via the internet. Shannon Polsgrove handled everything over the phone (we are located in Ohio and they are in Michigan) and greeted us at the door when we arrived at the dealership to take delivery. Upon arrival, the vehicle was absolutely perfect, paperwork was ready to sign and we were in and out very quickly. I would highly recommend Erhard BMW Farmington if you are in the market for BMW.

Wonderful Experience. Corey and everyone at Erhards customer service is second to none.

Corey was very knowledgeable, patient, and friendly as this was my first time buying a BMW. He was easy to get in touch with and answered all my questions and very professional. Thanks Corey!

Joy was fantastic to work with, I took my vehicle in for a tire/rim repair after a pothole accident. Joy took care of the replacement and warranty claim no problem, let me drove a rental car. The only thing I hoped they could have done better was not to park my vehicle under a tree next time, but thats not really a fault and I requested no car wash since my car is ceramic coated, but the tree made it extra dirty (no big deal).

Loved the experience. Corey was helpful and guided us through each step.

These guys were great, I worked with Jason Betts and they made it quick and easy and gave me a free loaner vehicle while they did all the needed maintenance on my vehicle!! I’d highly recommend this service department!!

I took my BMW for service at Erhard BMW of Farmington Hills. I was very satisfied with the service, I had an oil change and brake fluid change. I had a 9 am appointment and was finished by 10:30 am. Ken was my service advisor and he was very polite and helpful regarding what service work was needed for my vehicle. I am very, very pleased with my service experience at Erhard BMW.

BEST & EASIEST PURCHASE TRANSACTION I HAVE WVER EXPERIENCED IN MY LIFE!!!!!!! JEFF ISSSSS THEEEEEE BESTTTTTT!!!!!!!

Very friendly, helpful group. Cory made the buying process easy. They even took the time hand write a note thanking my husband for his service and came over and personally thanked him. Our next purchase will be from Erhard!

Very professional, car was returned clean, Ken Foster my service rep explained servicing process well.

Everytime I visit Erhard BMW of Farmington Hills, the staff is incredible! Very friendly and professional. I brought my BMW in to be serviced as I had a rear wheel that was cracked. I thought I was going to have to wait several days for the part; however, they had the part in stock and got me in and out in about 45 minutes! I highly recommend BMW of Farmington Hills for all your future BMW needs. Ive been to other BMW dealers in the Metro Detroit area, and Ann Arbor, and no other dealer compares to this place!

Mr. Ken Foster was very considerate that we were out of town and had a flat tire so we were in the Farmington Hill area for about 2 days. Quickly got us a tire and worked with my friends tire warranty. Definitely come here for your service for your 2021 BMW 340i.

Best car buying experience I have ever had. Ramzy Elkawa made this a five star experience. He was professional and prepared. He explained the process thoroughly and accurately every step of the way. I drove in from out of state to purchase the vehicle and found the entire staff to be very kind and courteous from the moment I arrived to the moment I drove off. Even though I am 4 hours away I will be looking to buy my next BMW from this dealership.

Where did you find her???? I hope you are treating her well she is AMAZING.

Ken Foster was very cordial and professional. Had two cars serviced at once. In and out in an hour. I like the new remodeling that was done. I have purchased three cars at this dealership.

Excellent customer service! Very easy to work with. Friendly staff and not pushy. Made the purchase process painless. Would absolutely return - highly recommend. Ask for Ramzy.

Chad Rossetter was very kind and did excellent job for me.

Excellent, professional service. I will return for future service needs.

This was my first time dealing with Erhard BMW and I have to say my experience was top tier. My salesman, Ryan Jacobs was very professional and worked with me to get the vehicle I wanted. I love my X5 and will be back to buy my next BMW!

Please refrain going to this dealership, the sole reason I say that is because the sales manager is rude and he does not think negotiation is something he has to deal with given his job description. Steve Williams, the sales manager tells the customer ‘Maybe this is not the time to own a BMW for you’, he thinks he is better than that, definitely isn’t.Steve needs to learn how to speak to his customers in a polite manner.I now not only own one but got a better deal than he can think of at a different dealership. The sales representative are helpful though.

Great Communication, kept me informed and did a great job inspecting my Vehicle. They broke down what was needed and even noticed other issues that I was having. also when I needed a ride they were able to provide me a ride where i needed to go so i didnt miss work.

Service was frankly amazing.No hassle at all.My car was dropped off at night and ready the following morning with all requests attended to.Thank you

Great service dept..... And very professional staff.... Thanks Chad for taking care of us ... Once again... Also.. Thanks to Shawn.. He did all the work... We recommend this dealership to all of our friends.....

Good selection of vehicles and great staff members.

I dont bring my BMW to the dealership anymore because it is an old BMW(2004) with 100,000 plus miles on it. I did replace the valve cover gasket myself and I do prefer bringing it now to an independent BMW Auto Shop for maintenance and oil change. I have no choice for this one since I needed to have my driver side airbag and passenger side airbag replaced due to the Takata airbag recall. I picked Erhard BMW Farmington Hills to be the place to have it done when I called the BMW recall system. They transferred me to them right away and the customer service is excellent. I was able to schedule for a Saturday at 8 in the morning appointment. The service rep, the mechanic, front desk are very friendly and professional. After less than an hour the job was done. The recall is free of service but they cleaned and washed my car, too. Awesome. I would love to have an M5 someday. :) I miss driving a stick shift car.

Kayla was super helpful in showing me the vehicles I was interested in and provided a zero-pressure buying experience. Everything was straightforward and there wasnt anything hidden about the purchasing the car or the car itself. I would definitely recommend working with Kayla and the team at Erhard BMW if youre looking for a CPO BMW.

My BMW needed a new sensor which was on backorder. Joy Diericks did a great job keeping me updated on the progress and made sure I was all set with a loaner vehicle. Excellent service and communication!

Ive been taking our BMWs to Erhard for more than 10 years and weve always received great service. I highly recommend Ken Foster. He takes excellent care of us and is extremely diligent.

I purchased a used CPO 2018 BMW 540i Xdrive from Erhard Farmington Hills today. I was shocked at how pleasant and helpful my sales advisor and the store sales manage were during every aspect of the purchase process. They shows lots of patience reviewing several models and the many options available with the goal of finding the car that would best fit my interests and budget. When it came time to get the purchase processed everything went smoothly and quickly, I left with the car within several hours after my test drive. Id highly recommend anyone who is interested in buying a new or used BMW to visit Erhard Farmington Hills.

First class service: efficient, timely, well-done; professional and courteous staff

The service I receive at BMW has always been stellar! Kurt and Steve are the best at providing their customers with respect, care and concern. I would recommend Erhard BMW of Farmington Hills to anyone looking for the best car shopping experience!

This dealership is absolutely amazing. The service is top notch, it has kept my husband & I in the BMW family for 15 years plus!

Excellent customer service!I leased my very first BMW through Erhard BMW of Farmington Hills back near the end of March. Throughout my entire experience there I was highly impressed by the customer service I received every step of the way. I worked with Rob and Corey on leasing my new 2019 330i. Both gentlemen were a pleasure to work with and were great in answering all my questions in regard to the car. I was highly impressed the day I picked up my 330i in how clean and polished the car was. The service team did a fine job in the attention to detail to leave me with a very good first impression. Im greatly humbled to have become a new member of the BMW community and look forward to leasing future BMWs through Erhard BMW of Farmington Hills.Anyone who is looking to lease/buy their next BMW I highly recommend going through Erhard BMW of Farmington Hills.

I had a flawless experience with the service team. Ken did a great job with prices and making sure I had a vehicle to drive while the maintenance was done on my vehicle. Excellent service and workmanship. Thanks again for the wonderful service.

I took my 535i In because of a brake alarm light and an engine alarm light. By the time I arrived at the dealership, the engine light was gone. It turned out that I needed brake pads and I was taken care of relatively fast after making an appointment and obtaining a loaner car. Everything was fantastic!

Erhard BMW, Farmington Hills, has been the dealership of choice for my husband and I for over 12 years. Their white glove approach is impeccable. New Car Sales Manager Steve Williams (my original client advisor) and my new client advisor, Kurt Hagemann, made me feel like the only client at the dealership . And Assistant Finance Manager Alannah Hendricks made the signing quick and painless.

Friendly and able to accurately describe and compare the vehicle. He explained the advantages of BMW vehicles well, and was impressed with the clean store and quick response. Beyond several competing vehicles, choosing BMW seems to have an unspeakable warmth other than the vehicle and price.

My X1 had a service engine soon light last weekend. I was able to schedule an appointment on a friday morning with Ken Foster. They also provided me with a loaner car since I needed to drive for work. My car was immediately repaired under warranty and by Lunch time I was able to get my car back. I really appreciate the customer service experience with this dealership. Ken is on of the best service advisor I have met.

Ryan Jacobs was my dealer. He made this the very best experience in buying a car ever. All of the staff there were extremely friendly and willing to help in any way possible. Ryan also explained in complete detail how my particular deal worked. I didn’t feel pressured about anything, and I definitely felt like I made the right decision. Can’t wait for my next BMW

I work mostly with Jason Betts (and at times Chad Rossetter) with my 2018 X5d (prev. 2011 X5d). 5 Star rating based on their willingness to work with me, accommodate my busy days/weeks, and make sure im well taken care of with service, maintenance and repairs. Jason is friendly and responsive. Good People!

Had a slow leak in one of my 22 tires on my x5 m50i. I walked in, no appointment.. Chad and Jason took great care of me and got me a loaner to boot. Its a really hard tire to find right now (Pirelli p zero all season) and they had it in a day. I asked them not to wash my car either since I detail and coat it myself... A little detail that other dealers forget all the time. It was left untouched as promised when I came to pick up (which only took 5 min). Great service department, great reliable service advisors!

I chose this dealership because not only was I very unhappy with the Ann Arbor BMW dealership and service department, but since moving, this location is closer to my house. What a world of difference between dealerships! The service was phenomenal, professional, and fast from start to finish. I will most definitely be coming back to have my car serviced, and if I ever decide to purchase another BMW, it will be from this dealership. Thank you, Chad, as well as everyone else we encountered, for a great experience!

I worked with Jeff Seit and couldnt be happier. Everything was great, especially Jeff’s service. He didn’t pressure me into anything and I could tell he really cared about making sure everything went smoothly. He walked me through all of the BMW specific controls and made sure I didn’t have any questions before leaving the dealership. I cannot emphasize how much I appreciated his help through the purchasing process. I would recommend friends and family to Erhard BMW and direct them to Jeff in a heartbeat.

Jason was professional and courteous. The service was affordable and thorough. I will certainly be back.

Excellent service experience 10 stars out of 10!

Jason in Erhard BMWs service department is excellent! Great communication, friendly, helpful and professional. Five Stars!