Going to this US Cellular is always a good trip. I recommend Keith to everyone, hes super nice, personable, and dedicated to work with you! He is always willing to try everything under the sun if I come in with a problem. 99.9% of the time he can solve the problem. Any time you have a question he will double check to make sure everything is 100% to your satisfaction. Couldnt ask for better service from these guys who create a friendly, welcoming environment!

Great service...Keith went out of his way to help my friend get her phone switched ... awesome quality service 👏

Friendly staff, answered all our questions. Clean and enjoyable, loved the monkeys.

Phone work.

We had a great experience with Justen! He helped us to port numbers, which seemed like it took forever. He was truly patient, and a great help!

Alex was completly professional, knowledgeable and friendly. Thank you Alex and US Cellular.

Always great

Great if you’re just starting out with them, but after your two year contract is up, run as far away from them as you can.The coverage is pretty great, but that’s it. They deceive you by telling you they’ll give you an iPhone or something, but then they say it’s only for new customers (after you’ve signed another contract). Do yourself a favour and do not get locked in with this company.

Simply can’t get waited on at this store. Multiple attempts in the last few months. Suggest staffing improvements or allowing customers to make an appointment. I’ve been a customer for years and I never had this problem before these recent months .

I received excellent service this week from Bianca at the farmington location near Burger King. I have struggled with reception for a long time now and was ready to give up on U.S. Cellular. She knew exactly what to do with my phone and now I am making calls comfortably without any complaints. She was a pleasure to work with. Also the appearance of the store is very up to date and clean. Thanks for the outstanding service!

Every time I go theres always some type of issue. 1st time youll be told something and another is completely different and it doesnt matter what the 1st person said to you they will not honor it. Even if you ask and speak to a manager, All they care for are their sales and how much they can charge you...

Reps from the local store are helpful and really nice. The corporate reps are also but the store could not back up what the corporate rep promised. Notes are in my account for a certain amount. We got to the store and low and behold it was 40$more. They would not honor it. I spent 3 hours there one day and 3 hours the next. Not happy with my monthly bill!!!!

Although i hate being in cell phone stores in general, this location does have very nice sales staff. They are super friendly and try their very best to be helpful. Usually a bit of a wait. So, dont go in a hurry.

We walked into this store 1 hour before closing, in quite a predicament with our previous cell phone provider. The woman who assisted us in opening up a new phone plan stayed well over an hour past closing, and helped us find the best possible solution to our problem. Absolutely satisfied!

Extremely unprofessional

I had a great experience today at U.S. cellular my helper was Kevin and he fixed my phone so fast and got rid of the junk I didnt need, thank you so muck Kevin.

Amazing associates and great deals on Bluetooth speakers

Great people very chipper and happy go lucky. Mr. Joel was very professional and knew exactly what he was talking about.

Always kind and patient people, wonderful customers service

I have had service with US Cellular for over 10 years. This is the worst location I have ever had to deal with! THey are rude and it takes anywhere from 30 minutes to an hour from the time you walk in to get service from an associate. My smart phone recently needed to be sent out for repair due to a malfunction, they gave me a phone which does not even allow for 3G or 4G service and doesnt work properly!! When I sent my phone out they said it would be 2 -2.5 weeks, now they are telling me it could be 6 weeks!!

Sometimes the wait is long. Staff may not have all the answers, but they will look for them. Getting back to you after your visit may not happen.

Good staff, good plans, and good service reception!

Bianca was very nice and helpful!

Awesome place to do business

Customer sevice is awesome!

If you have at least 1 to 2 hours to wait to even be taking care of as a customer, and get the worst customer service youve ever received in your life by someone who needs to remind themselves to breathe in and out just to stay alive

Awesome

Great service!

Great service

Rock stars, the WHOLE team!