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Verizon Authorized Retailer – Victra
4601 E Main St #790, Farmington, NM 87402, United States
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Verizon Authorized Retailer – Victra
Comments
Ja
Review №1

Amazing customer service! I walked in at 5:50 pm on a Sunday night needing a new phone,10 minutes before closing, 4 other customers in line and I was still welcomed. We got things done in a timely manner and I am super happy with my new phone.Thanks Alyssa

Fe
Review №2

Ask for Lisa she has the best customer I’ve ever had in Farmington NM. Made transitioning into a new phone so easy. My family and I thank you! We love our phones!

Sh
Review №3

Very welcoming environment! Although the environment has a great set of associates, Alyssia was helpful and professional. I’m very happy with the phone and service that was provided from her. I’d definitely come back again!

Tr
Review №4

Alyssa was very helpful and she helped us really fast. We love our new phones. She answered all of our questions and was very confident. She great help!

Br
Review №5

Alyssa was very helpful both times I stop by the store. When I got my new phones and my watch. Great customer service made me feel welcomed. Answer all my questions I had about the device I purchased.

Ti
Review №6

Wow.... Our sales rep was AWESOME! She hooked us good and got us a great deals on 3 upgrades and even got our monthly payment lower. Thank you so much.

Ga
Review №7

The associate was attentive and readily answered every question, even during our own interruptive inquiries.I was going to switch to a different kind of phone, but He reminded me of the many preexisting and additional benefits we get from simply upgrading the phone to make things even easier and exciting for us as customers.5 stars would’ve been due an awesome location of the store itself, but still it’s the best!

Ka
Review №8

My husband and I had such a experience with Alex at Verizon. We recommend to go see him for any phone needs. He made sure we stayed to the budget we wanted and educated us in what plan we needed to fit our lifestyle. He made sure everything was taken care of before we left the store and we had a great time! Thank you!

Si
Review №9

It’s been 3 times experienced with Alyssia not even once disappointed me. Last time I got iPhone 12 Pro Max as a Christmas gift which is a surprise plan from Alyssia and my boyfriend I’m so happy! Highly recommend.Even you don’t want to buy it she will educates you and tell you all the promotions you could get but not forcing at all until before you realize it, you’ve already give her your debit card 🤗 Thank you Alyssia probably see you again when iPhone 13 comes out 😆

Mo
Review №10

It was a very good experience. They were busy after we arrived but Juan did not rush us and was very patient and told us all promotions we could get and installed and added our accessories to device. I was very pleased with our visit😊

ke
Review №11

Alyssia was very professional!! Hook it up with great deals! If youre thinking about changing service or just upgrading your devices, Alyssia is your girl!! Thank you very much!!

ca
Review №12

Juan was an amazing sales person, explained the plans and comparisons of phones. Gave me the right phone and plan for my needs!

Fa
Review №13

Very Professional and Great Customer Service from Alyssia. Thank You.

Ja
Review №14

It was a fast service n it was a pleasant experience to get help fast.. very satisfied wth the employees they wer nice n very polite n fast..Im very happy...Thank Yall

Jo
Review №15

Alyssas was awesome her service was fast and efficient. Id definitely come back again!

Do
Review №16

Alex was amazing and got me the killer deal! Go see them for your next phone or tablet!

Mi
Review №17

Alyssas service was fast and efficient. Id definitely come back again!

Ky
Review №18

Amazing customer service from Freya Aspaas today. She was polite, patient and knowledgeable. Thank you so much for your help Freya!

La
Review №19

Very helpful, patient and kind.

Al
Review №20

As I walked into Verizon-Victra today I was greeted by Jesse. He was very friendly and helpful. Jesse removed my cracked screen protector and applied my replacement PURE.GEAR screen protector that was shipped to my house.Receiving customer service like this is the reason I have been a customer since 1999. Thank you Jesse for the great customer service you gave me today.

Le
Review №21

Great Service.....very helpful. Thanks Jesse

Ma
Review №22

Juan did a awesome job today.

Ca
Review №23

The people who are employed with this company are absolutely outstanding. There customer service is always top notch. any issue that I have had they have helped me fix. They are an amazing crew keep it up!

As
Review №24

I recently went into this location and was immediately pleased with the customer service given. The gentlemen in the store were sweet and didnt hesitate to answer my questions about their phone services. They were very helpful and Joey also put my screen protector on my Note 5 and did an amazing job!! Thank you!

Ma
Review №25

He was very helpful and kind!!

to
Review №26

Worst customer service. Order a phone said it will be ready in 2 hrs, show up only to be told they sold it already. They had to call another store to deliver another phone. Then try to charge me for them to do their job, I really surprised they didnt charge me for putting my phone in a bag. ( Oh, you want a bag?... Thatll be 40$)... Very very bad experience, the kind that make not wanna go this particular one.

De
Review №27

Fast service

Ry
Review №28

Well informed and knowledgable staff. Went above and beyond to get me 2 devicea for no to low cost.

An
Review №29

Went in to get a SIM card was told I couldnt purchase one unless to had it activated there by the manager in this location. Got a manager from another Verizon store to go over with me and ask why I couldn’t just purchase a SIM card and they still refused my mother and I will not be going over to this location again! Much prefer the store further down.

Co
Review №30

These people are snakes and will jump at any chance get you to waste money on things you don’t need. If you want to be neglected or taken advantage of then Verizon is the service for you.

Ro
Review №31

I walked in completely upset about my phone acting up. I was quickly greeted with a smiling face and asked how Deidra could help. I explained my problems and she gave me ways to fix them right on the spot as well as showed me some new things about my phone. Deidra then talked about the benefits of having a glass screen protector on my phone and even put it on for me. I am so blown away by the customer service this store offers. far better then some Albuquerque stores. I will definitely be comming back to this store for further business

Ja
Review №32

Sold me some phones but didnt care after the sale. I felt like they lied to me about the phones I bought.

ho
Review №33

Provided Great Customer Service!

Da
Review №34

Customer service was excellent

Da
Review №35

Worse Verizon store Ive ever been too!

Ju
Review №36

Customer service was awesome.

Ch
Review №37

Same as the other store near cold stone. Worst customer service ever. Never even got acknowledged by the only employee in the place. Typical of this town.

Be
Review №38

Very professional and helpful

Je
Review №39

Nice

Gl
Review №40

Terrible experience...

Li
Review №41

Verizon is number one

Information
5 Photos
41 Comments
4.1 Rating
  • Address:4601 E Main St #790, Farmington, NM 87402, United States
  • Site:https://victra.com/?y_source=1_MzIzMjgxMy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 505-793-8265
Categories
  • Cell phone store
  • Internet service provider
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:Closed
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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