user
Tuffy Tire & Auto Service Fenton
3509 Owen Rd, Fenton, MI 48430, United States
Appearance
Tuffy Tire & Auto Service Fenton
Comments
Er
Review №1

Prompt and professional service with a welcoming atmosphere. Highly recommend them! Even on a very busy day, I witnessed nothing but kindness and honesty in their interactions with customers, including myself. High quality service and dependable!

Te
Review №2

An auto shop with an almost 5 star rating?! Believe the reviews! Honest, friendly, fair prices (if not surprisingly low!). These guys are fantastic. Theyve done repairs on my car at a minimal cost that saved me from having to buy an entire exhaust system. Its a busy place--for a reason.

St
Review №3

Chad and his team are amazing! Honest, thorough, and genuine people!! Would recommend Tuffy to anyone!! They have serviced all of my family members vehicles. I’ve referred all of my friends there, always a great experience!

As
Review №4

These guys may seriously be the nicest, most genuine mechanics on the planet. My first experience with Tuffy Fenton was about 3 months ago. I was due to give birth in just a few days and my brakes started going out! They got me in immediately and at an amazing price! Even as busy as they are, it was still same day service, which really saved me. A couple months later my back window decides its time to have an electrical malfunction and stops working while rolled down! I stop in to Tuffy Fenton, and they immediately help me get that window up and safe. Cut to today, my battery dies while I’m with my autistic 7 year old. Luckily, it dies next door to Tuffy Fenton! I run in to see if they can help, and they jumpstart us right away! Thank heavens because it was nearly 100° outside! We would have been in big trouble!These guys are saints and honest-to-goodness the best mechanics I’ve ever met. I will refer them to anyone and everyone who ever needs any car service. They are LIFESAVERS! ❤️ Thank you Tuffy Fenton!

Pa
Review №5

My go to mechanic. Honest, knowledgeable & helpful staff. Quality work & fair prices.

Br
Review №6

I take all of my vehicles to Tuffy and ONLY to Tuffy in Fenton when they need repair. The manager Chad is phenomenal to work with and all of their technicians are highly skilled. Lets face it; auto repairs arent always cheap, but you definitely get an honest price and great quality work at Tuffy. Thanks to Chad and all of his staff for many years of great service!!

Ma
Review №7

Love all the guys at Tuffy Chad the manager is awesome friendly and personable and Tony the mechanic is amazing at his jobHelps my dad knows Dave n Tom Amy

Sw
Review №8

A great team of workers led by Chad and owners. Kindness at the door and honesty about what must and could be done. Open on the weekend as well for the extra mile!

Al
Review №9

We have been taking our cars here for 16 years, we dont take them anywhere else! Even after we moved farther away and there is another Tuffy closer to our new home. The manager Chad at the Fenton location is honestly the BEST! I actually recently overheard 2 women talking up in Flint and they were talking about Chad at the Fenton Tuffy and how kind and helpful he is and what a great job he does...I thought that was so cool that I knew exactly who they were talking about and couldnt agree more...he is awesome!

La
Review №10

Long story short, weve used Tuffy many times. On one occasion I was quoted a price for a four wheel alignment, when I went to pick up the car Chad informed me that I only needed a two of them aligned. I was incredibly impressed by that and the honesty. He could have easily charged me for the four wheel and I would have Never known.Chad is Absolutely Wonderful.We have always had great service and have not one complaint.Other businesses should take notes from Tuffy and Chad. We will be back as needed!Thanks Chad!!

Wa
Review №11

Tuffys in Fenton Mi. is awesome place I went had a muffler put on an some other work they did me right. Mr. Chad Collick very polite an all his mechanics were nice all around great guys to talk too. Thank you Tuffy Ill be back there if ever needed again ✌

He
Review №12

I discovered google has a limit on words when reviewing. I have so many good things to say about Chad and his crew but I guess I’ll keep it short. It’s not about the money. It’s about your safety. He understands sometimes you’re on a budget and will tell you your options and possible timeline on getting things done. I have been taking my vehicles here for around 3 years now off a recommendation from a friend, and now my family who is EXTREMELY skeptical of mechanic shops has followed me here. Chad is a good, honest man. Yes, sometimes repairs hurt the bank but his attitude helps soften the blow. I can’t tell you how much time these guys have spent helping me out and only charged me for a percentage. In fact, I had a car that they worked on for days only for me to decide to send it out to the pasture. When I came to square up and asked what I owed, he told me he was sorry he couldn’t fix it within my budget and told me to have a nice day. Sent me off with a handshake(pre covid of course). This shop has been the only place to touch my new vehicle as a result. But they love my trusty old rust buckets too! I will be lost when chad decides to retire. Don’t matter how far away I move I will always come here.

Ch
Review №13

Always the best customer service, very knowledgeable and they put the time in to educate the customer. This establishment goes the extra mile with its service and value.

Ga
Review №14

I won’t trust my car repairs to anyone but Fenton TUFFY. Service is always fantastic. Chad and his team are second to none.

S
Review №15

Fantastic service, excellent place. I was treated with respect and professionalism throughout & they are knowledgeable, quick and friendly, especially Chad. Glad to have found them & well certainly be returning for future needs. Highly recommend!

Sn
Review №16

I have been taking my cars here for years. The manager Chad & his team are the best!

Su
Review №17

Chad, Tony and team are the absolute BEST!!! Theres no other place in the area to go, in my opinion.

Ri
Review №18

Great service and great prices

D
Review №19

Have used tuffy 3 times and each time Chad the manager has been great to deal with! My Acadia has been done in a timely manner and finished when promised with no bs and no upselling. Nobody likes having work done on their cars, but Chad and the mechanics make it a little less painful. Would recommend 100%!

Sh
Review №20

The best mechanics around! Chad is the greatest!

Fl
Review №21

Great service, fair pricing,work is always the best you can get

ni
Review №22

Helped my gf, no charge for simple repair

Ke
Review №23

In and out in half a day with an unexpected problem. Super friendly and fair!

An
Review №24

Quick service, everything is currently drop off and pick up for anything other than an oil change but they got my alignment spot on

Br
Review №25

Chad was extremely personable. I had them put a custom exhaust on my Focus ST and they did a very timely and professional job. Very satisfied! Will definitely be returning for more work!

K.
Review №26

Chad and staff always goes out of their way to complete job in a timely manner. Send all of my cars here...

Ne
Review №27

Poor service! Short staffed! Too busy service to a customer! Didn’t make time for us when I personally came with my wife to go on a ride along to re-create the rattling noise. We came in multiple times and they told us to come back another day.

Ma
Review №28

Those guys are the best, period. Once again, they could have ripped me off for a hundred dollars or more, instead they fixed the easy problem, and didnt even charge me. Thats why I keep coming back. Thanks again guys!

Mi
Review №29

Chad is awesome to work with. Got my truck aligned. Drives nice and straight now. Thanks!

Je
Review №30

I had my car repaired here today and it was worth every penny!!! I was extremely satisfied with the amazing service and most of all the professionalism displayed by every mechanic I had the pleasure of speaking with. I would highly recommend this place for great service!! Thank you Tuffy for making my day!!

Ca
Review №31

Honest and trustworthy !

Er
Review №32

Always do great work even the toughest job

Ma
Review №33

Quick in and out service for brakes. Great value and professional service.

Bi
Review №34

You did an alignment on my wife’s black Jeep Patriot on Thursday. We drove it to Florida over the weekend. It now drives better than it ever has in the four years that we have owned it! Great job. That technician deserves a raise!

Em
Review №35

My husband and I came here today with both of our vehicles. This shop works like a well oiled machine. Kind and personable staff who care about their customer’s experience! Will be back!

Ca
Review №36

The staff there was very helpful and friendly and answered any and all questions I had. I would highly recommend them

Je
Review №37

With my busy work schedule I was worried I would never get my car fixed, I brought my car in at about 4pm.. expecting to just have it looked at so I could make some sort of plan to get it fixed. They called, told me the problem, had the parts and fixed it within an hour and a half!!! I cant thank you guys enough. I will definitely be recommending you and bringing my vehicles to you guys! 👍

Ch
Review №38

Great service friendly staff

Je
Review №39

Couldnt recommend a better place to go to for any car issues. They went above and beyond and I couldnt be more grateful. Thank you so much for helping this pregnant woman out with her AC troubles!!😊

me
Review №40

Walked in needing rear brakes and rotors. I was on a time crunch to be able to get my kids off the school bus. They were very friendly, helpful and knowledgeable. They were able to fix my car and I can honestly say I enjoyed waiting to get my car fixed. The staff was very personable it made the time go by faster. I will definitely be back and would highly recommend them to all my friends and family.

Ch
Review №41

They were fast and fare on prices

Je
Review №42

I paid a lot of money to have my car fixed. Several issues. I understand my car is old... but i paid a lot to have it fixed. I probably paid them about 3 thousand dollars. paid to have everything to do with the coolant system fixed and a power steering leak fixed. Two months later I had the same issues. Went back and was dismissed and told to just get another car. I took it to someone else and paid again to have the issues fixed. I felt upset because I felt they should have stood by their work and fixed it if I had just paid to have the same thing done... regardless of their opinion on my car. Not everyone has a new car. Not everyone wants a new car. I shouldnt have had to pay twice for the same work. Also after knowing i just sunk 3 thousand into the car i am trying... it is ridiculous to tell me to just get another car at that point. Will not return.

Je
Review №43

Wont go anywhere else. Chad and the guys are good people and do excellent work. Never feel like I am being taken advantage of. Highly recommend.

Th
Review №44

Great job all the time ! And a good friendly crew.

Pe
Review №45

Chad always does a great job and is so very helpful! 10/10 would recommend

Ja
Review №46

Chad and crew are awesome! I have had 2 cars had extensive service and they gave me a great deal each time, plus the workmanship was well done and professional. They took time to explain everything, even showing me the problem directly in the garage, so I could see it for myself. Thanks guys! Highly recommend!

La
Review №47

I would highly recommend Tuffy to anyone needing a solid trustworthy shop. On three separate occasions Chad has gone above and beyond. He always treats my vehicle concerns as a priority and manages to resolve any issues promptly with fair pricing. No matter how busy they are, Chad always has a good attitude and helps in any way he can. He is honest and doesn’t replace parts that are not needed. I won’t take my Malibu anywhere else.Thanks Chad!

Ja
Review №48

Great quality service!

mi
Review №49

This place is amazing and they do not price gouge you. They are fair when it comes to telling you what is actually wrong and dont lie just to get you to pay for unnecessary things!! Customer service is always top priority for them and that is why they have a faithful customer here!!!

Sa
Review №50

Trustworthy, professional and phenomenal customer service. They went out of the way to make sure my family and I were going to be safe driving home. I would highly recommend Tuffy! They went ABOVE and BEYOND!

Br
Review №51

Always a great place for auto repair

To
Review №52

Tuffy in Fenton earned 5 stars from me today. They saved me $2,000 on a repair to my car. My Toyota dealer said I had a rusted through flange on my mid pipe. Since it held the catalytic converter the part alone would cost $1800. Tuffy was able to securely attach the part and save me a bundle. I heartily recommend them.

Ri
Review №53

Chad and the mechanics I dealt with were very personable and professional. Explained the problem and had me back on the road in about an hour. Thats excellent in my book. Would recommend this place to anybody.

Br
Review №54

Amazing customer service! I dropped my Ford flex off before leaving on a road trip to have it all checked over. Chad was absolutely amazing and said I really needed new tires to make the trip and even drove my car over there for me to save me a trip back to Fenton. That is absolutely above and beyond whats expected! Chad and his staff are amazing! I recommend them to everyone I know.

Do
Review №55

On my way east on a long road trip, van fully packed, and I couldnt get my tire pressure gauge to give me an accurate pressure. Stopped in, and They. Were. Awesome. Got my tires happy, cleaned like a pound of bugs off my windshield, entire crew smiling and being great. Thanks!!!

Tu
Review №56

Chad is AMAZING to work with! I will always recommend this business and go back.

Na
Review №57

Top notch service and staff. From the time you pull up until they hand you back the keys you know its being done right! Friendly, efficient, knowledgeable and no BS. If they cant help you, theyll tell you who can; all a part of their integrity and impeccable service to quality.

te
Review №58

Very nice as soon as you walk through the doors. Offered cookies...I highly recommend. Honest, good people

Em
Review №59

Tuffy is AMAZING!! Chad has helped me out tremendously on two separate occasions, seriously one of the nicest people I’ve ever met! All of the workers were so friendly and helpful and more than willing to help me out!Will continue to go to Tuffy!!!Thanks so much

Al
Review №60

Chad & crew are great! Chad does everything he can to get you in and out the same day. They do free estimates and are always straight forward by telling you exactly what is wrong with the car and give you a total price before doing any work. Highly recommend to anyone!

Ca
Review №61

Chad is once again the nicest person in the world. He really has a way with making you feel important and taken care of!! Thank you chad n thank you tuffy

Wi
Review №62

I had my brakes inspected Saturday at a local Chrysler dealer. I was told they were like new. I noticed a Very bad grinding noise yesterday, 3 days later. I drive over 100 miles a day. I called in a panic and spoke to Chad the service manager. What a knowledgeable great guy. I went in at lunch noon, left by 130 brakes repaired for a great price and better warranty. I have never been to a Tuffy before and Im new to this area. I do have an automotive background and can tell Chad is an honest man. Thank you very much for fixing my car so fast. I called the dealer yesterday still havent heard anything from them. a couple hours after speaking to Chad Im at home writing this review A++++++

Jo
Review №63

Always have had my truck fixed right the first time

Ra
Review №64

Fast & Friendly! GREAT customer service! I wont go anywhere else!

Ro
Review №65

The men at Tuffy are exceptional men! Always fantastic work, and they are always overly friendly and dedicated to their work. I appreciate you men! Thanks for everything youve done for me! Im a customer for life

GA
Review №66

Seriously impressed! I went here a couple days ago for a full service oil change and it was so great! (Who says that about getting their oil changed?!) I was in and out in lightning speed, super cute GIRLS who actually know what theyre doing and a man named Les was very friendly too. Michaela made sure that all the ice was knocked off my car and wipers. They topped off everything and let me know I could come back in between oil changes for free fluid refills. They even offered me coffee, water and a cookie while I waited! Great customer service and work. Will definetly be returning.

Te
Review №67

Chad was very accommodating. Tony installed new exhaust on Mustang GT and did an exceptional job. These guys were awesome.

Li
Review №68

FRIENDLY & TRUSTWORTHY! Came here thinking I needed brake pads changed before a long road trip...they were super busy but Chad got me in immediately for a brake inspection. They ended up being fine so they sent me on my way after rotating my tires. Thanks Chad & Scott!

Mi
Review №69

Definitely a great experience! Great service and great staff. Recommend them to everyone. Thanks Chad and Darrell

St
Review №70

As ALWAYS, Chad and the boys at Tuffy came through. Keeping my kids safe by making sure our vehicles are running the way they should. Thanks guys!!!

Ma
Review №71

Great service. Not only were Chad and Scott professional and helpful in fixing my vehicle, they were great with my young daughter as we waited.

Ja
Review №72

Chad, Kyle, and Tom really saved me. My wife got an oil change in Flint at a Fast Eddies and they installed the oil filter incorrectly. I brought the car to Tuffy here in Fenton and these guys pointed out the problem right away. Extremely knowledgeable people. Great Thanks!

Je
Review №73

If I could give a 0 I would! Went in for some work and tried pressuring me into work being done. Then, they cross thread 2 lug nuts! Absolutely will never take my vehicles there again, nor will I refer anyone there!

kr
Review №74

Best place to take my vehicle to! The guys that work here and extremely helpful and friendly! Wouldn’t take my car anywhere else, anytime I am there I’m well taken care of!

Mo
Review №75

Chad and his team are wonderful! I grew up in Fenton and moved out of state a few years ago. Ever since Ive owned a car Ive gone to Belle Tire for my car repairs.... Never again! I was in town driving through on my way to Canada Memorial day weekend and noticed my car started making noises. It was about 4:45-5ish and everyone closes at 6 for the long holiday weekend. I went to Belle Tire, explained that I wasnt from here and wanted to see if they could at the very least look at my car and tell me if it was safe to keep driving, they turned me away! The guy standing at the front counter wouldnt even come look at my car, he said they were too busy and to try Tuffy. Well I did and these guys saved me! Turned out I needed new breaks, and BAD! (I wont point out that my car was just at a Belle Tire quite literally the weekend before getting my winter tires taken off and nothing was said to me about needing new breaks then... Guess they dont care as much about peoples safety.) At this point is was closer to 5:10. Chad told me he would never turn me away, especially given my circumstances. Him and another guy even ended up staying late that night just to make sure my car was taken care of and safe for me to drive. I cant thank Chad and his team enough for what they did for me that day.

Te
Review №76

Needed all new brakes... full front and full back. Great personalized service from the Chad. I had no time and he got me in and out real quick.

An
Review №77

So my wife was heading to her sisters house in Fenton when she lost power to her brakes. 500 miles from home she stopped at Tuffy for help. Chad and Scott repaired the brakes and got my wife back on the road. Didnt take advantage of a damsel in distress. A price so fair I dont want to post. Thank goodness for honest friendly people like Chad and Scott at Tuffy.

Te
Review №78

Chad was very helpful and kind. Had my car checked over quickly. Took the time to fix a heat shield rather than just telling me it was broke. Honest, quick and pleasure to do business with. Thanks guys, happy returning customer!

Sa
Review №79

The people are friendly and the service is efficient. I had my air conditioning in my car fixed, and finding a place with the right pipe for my not-so-new car took persistence making calls on the part of Tuffy. The recharge and installment of the new pipe all happened within 3 hours. The assistant manager, Dan, was especially helpful throughout the process. Highly recommended!

Sh
Review №80

I visited the Fenton Tuffy in Michigan to have the muffler replaced because it was leaking water and was rusted. They inspected it and called to tell me that it should not be replaced as this is normal. I really appreciate their honesty and integrity. This is the type of action that makes customers for life. Thanks so much!

El
Review №81

I went to Tuffys to get my brakes worked on, thinking it would cost me my soul. But Chad looked at my brakes gave me a good deal representing the work that was needed not to make a quick buck. I left there feeling like part of the family.

Kb
Review №82

Awesome serivce, so nice. They get me in and out. And their so understanding, thank you Hailey again. Youre the best.

De
Review №83

I have brought my cars to Tuffy for the past few years and have always had prompt, courteous and efficient service. Their prices are very competitive and in some cases substantially lower than other repair shops in the area. I will always go to Tuffy first!

Jo
Review №84

What a waste of time. Appointments are not allowed. I made the twenty minute drive at 2pm only to find to parking lot full. Came back 45 minutes later only to find they had no bay available for rest of day. Plenty of other five star rated service shops do take appointments. No need to waste your time trying to get in here.

Ro
Review №85

Weve been using Tuffy for years, the work is great and t people really take care of you.

ah
Review №86

World class people. Took care of me and did a fantastic job. 5/5

Th
Review №87

I really liked the service provided here! The manager Michael is a nice guy. They give very competitive prices, and they also had a nice waiting area to wait in. Plus they were extremely fast. I highly recommend.

Na
Review №88

I came into Tuffy at 4:30p and they had me fixed and ready to go by 6:00p. Such nice employees. Thanks Chad!

Pa
Review №89

The counter guy Chad and the mechanics are awesome and honest. I have been coming here since they opened and have never been disappointed

si
Review №90

They are wonderful people and will get you right wit no problems

Em
Review №91

Always SOOO friendly wouldnt go anywhere else!

Mi
Review №92

I drive 80+ miles per day and my business depends upon me being there, no excuses. I count on my vehicle (300K mi plus) to get me there every day. And it does. My wife drives almost as much again for her work. Dont waste your time going anywhere else! I have dealt with these people for over 10 years now and have never had a problem. Everything from AC to engines and exhaust They have worked on six of my 4WD vehicles over the years and nobody else touches any of my cars. Fixed right the first time! Shout out to Tony!!!

J
Review №93

Thank you! The best trustworthy place around. They do great work. The manager Mike makes a point to make sure you are satisfied. The guys remember you and your car and that makes a difference!

T.
Review №94

Thank you again for fixing my husbands brakes. He drives 100 miles everyday to work and back. I can feel safe now that they are repaired. Great Job.

He
Review №95

So nice to have some place I can trust to fix my vehicle right! Wonderful people and so helpful. I recommend them to everyone. They do such a great job!

ro
Review №96

Very helpful staff, friendly and very willing to do what it takes to keep a customer happy.

Ke
Review №97

I have had two cars worked on here, both in for suspension work. Both cars were in and out pretty quickly. Prices are always great, havent found anywhere else that gets that low!

Ja
Review №98

After feeling like every mechanic was out to take advantage of me and rip me off, I decided to try the Tuffy center on Owen road. I received excellent service for a fair price, and have been taking my cars to them ever since (Over two years now). Steve is a very honorable and honest guy, and gives it to me straight and true every time. When I took my car in for some wheel assemble work, he did the work and after driving the car, realized it needed another part, so he did the extra work free of charge! This blew my mind, as every other mechanic Ive ever dealt with not only charged for every penny they could, but often severely overcharged. For quality work and honest friendly service, Fenton Tuffy is the place to go!

Bo
Review №99

Just had a resonator replaced at Tuffy today. I got there later than anticipated and even though they were totally slammed by the time I arrived, they still managed to work me in quickly they did a great job. Not saying they can always get you in if you are last minute like me, but I guess I got lucky! The manager, Chad, was very polite and professional. He was workin’ hard today! Price was cheaper than another local competitor by a significant margin. Check ‘em out!

ki
Review №100

Great set of guys

Information
6 Photos
100 Comments
4.7 Rating
  • Address:3509 Owen Rd, Fenton, MI 48430, United States
  • Site:https://tuffyfenton.com/
  • Phone:+1 810-629-1600
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Engine rebuilding service
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Similar organizations