Great job all the way around from beginning to end! Steven, Michael and Shawn in Finance made the whole process seamless and easy on the purchase of my new bronco! Would definitely recommend purchasing your next new Ford from these guys!

I purchased a new 2021 F-150 Lariat with several upgrades. On the lot I was told it was ready for Ford’s self-driving, but about a week later after reading, I found out it was not and could not be made to be after the fact. After some round and round with the salesperson, I was finally handed over to the sales manager. I expected for him to clearly present my options and lean into making this right. However, the only option he gave me was for me to place an order for a 2022 and take deliver at some unknown date and with some unknown financing. I also purchased on the Z plan and was told that I “maybe” could still use it on the 2022. After suggesting a dealer trade, I was told I’d have to search myself because dealers “hide” their inventory. When I did locate several options in adjacent states, I was met with “we left a voicemail” as the best effort. In the end I was left with two viable options. Order a 2022 and trade in my 2021, or just deal with not having this feature. I ultimately opted for the latter as losing money on my trade in just made no sense and there was uncertainty about promotional financing and being able to use my Z plan again. They made an attempt to make things right by paying for my bed liner and tint, but ultimately I’m left soured on the whole experience, this dealer, and the GSM.

Our experience working with Jeff Bowen to help our daughter buy her first “big girl purchase” was so smooth. He did an amazing job helping us to find the perfect vehicle that was safe, reliable, and in her desired price point! I will definitely be referring everyone I know in need of a new car to Jeff!

I have to say I have had the best experience with Don Hinds. I ordered a bronco 1.3 months ago. Not even thinking I would have problems with my vehicle. It was a Dodge and only had 120,000 miles on it. The transmission went out a couple weeks before my Bronco was to be built. I called thinking maybe they could sell me a vehicle and then take it back as trade in. Nope they offered me a courtesy vehicle. I get to use it till my Bronco comes in AND it is being built early. Go up their and ask for Duane. He is the one that has helped me so much with this situation.

My 1st experience at this dealership went great! My salesperson, Michael N., was very helpful and answered all the questions I had! Highly recommend to anyone looking to purchase a car!

We purchased a 2020 Mustang GT from Rylan. We are extremely pleased with the customer service he provided. We spoke on the phone, through email and text. We really enjoyed the personalized video email from Rylan introducing himself and also doing a walk around of the Mustang. We are 7 hours away in Northern Michigan so this video was priceless. We felt very comfortable driving all that way, not worried about the condition of the vehicle. This was one of the most pleasurable car buying experiences we have had, and we have had more than our fair share!

I was shopping for a used Ford Flex for my family. I was contacted via text by Michael Nelms from Don Hinds Ford in Fishers. He listened to what I was looking for and kept in touch through text until the perfect car presented itself. We made an appointment to go see the car and the process was easy, the staff was welcoming and courteous, and Michael was a great salesman! I highly recommend asking for Michael for any of your needs. This has been the best experience at a dealership I have had thus far!

Looks like this place does a great job at selling vehicles, make that money and run. Well I bought a vehicle that needed work, I have it on paper that they will do the work to the car... I have waited 6 weeks and nothing has been done. I have gotten a couple random returned calls from the sales manager saying he will get me on the schedule, but then two weeks will go by and I wont hear a thing... If you do buy a vehicle here, make sure they dont promise a fix, it wont happen...The salesman was also spraying some kind of spray on my car that I noticed him doing after financing. This spray whatever it was, it was in a fill your own spray bottle with no label. It dried and sun baked into some of the chrome trim and onto my windshield... It is impossible to get it off. All of this has been told to the sales manager and they dont even ask to see it... If thats the support you want go buy! 😑

Ask for Isaiah, he is the best! He is amazing and makes the process really smooth. He went above and beyond for me and I did not feel pressured at any time. He tries to help as much as possible. I am very happy with my new vehicle, and will definitely be stopping by to see Isaiah again!

We finally found an Expedition that had all of the things we were looking for at Don Hinds Ford... and bonus: they were offering 0% financing! Michael Nelms, thank you for making the process quick and easy.

Great experience!! Jessica Spillman was so easy to work with, zero pressure to buy and very attentive to our questions and needs. A nice departure from the stereo typical car sales person!!The finance department rep Randy also went above and beyond throughout!! Would definitely do business with Jess, Randy, and Don Hinds Ford again!!

Sales people were good but finance people were very dishonest. I bought a brand new truck and an extended warranty package almost 3 thousand dollars. The finance manager says my truck will BE COMPLETELY TAKEN CARE OF UNTIL 100,000 miles. 50k miles went by and the service manager says my purchase warranty package is ALL FKN USED UP. I had to pay for my services that I was promised that my extended warranty package will cover. My trucks had several problems and all they do is look at it and charge me $100.00 every time and did not make any repair. Service manager says I dont know what happened to it promise to look into it and contact me but never ever did. Very dishonest group of people. Piece of advice, dont trust these people, buy somewhere else.Edited. After the review, I was promptly contacted by the service manager and was offered to make things right. I do appreciate the efforts to right the wrongs but I have yet to visit the service center since. I give higher star for professionalism and the willingness to do the right things for their customers.

Steve Summeier has been helping me buy vehicles since 2008. Most recently he helped me order my 2022 SD. I just took delivery of it this past week, and I’m very happy. Steve is fantastic, he has great communication skills. He does a great job at making the process smooth and easy. Thanks again Steve.

I worked with Ralph Fields at Don Hinds Ford last week and he got me into a new SUV and out of my small focus. He was kind, helpful, and informative. Ive recommended him to several people and will continue to send people to Don Hinds for Ralphs kindness and friendliness.

Dealt with Mike in the sales department on our vehicle purchase. Mike went above and beyond and was great to work with. If you are looking for a new for ask for Mike.

Steven Blocher was helpful from beginning to end. He was transparent and patient. Great job Steve!

Nice experience at Don Hinds with Mike Nelms... the process was fast and efficient. Mike was knowledgeable and easy to work with. Highly recommend!

Shopping for truck and was fortunate to meet a wonderful sales lady. Diana is excellent at her job and very friendly . She is backed by Shaun, the finance guy. Together they made my experience easy and informed me on what I needed to know .

Mike was excellent to work with. It was a great experience and I was so surprised how quick the process went. Mike was able to easily answer all our questions. Great experience all around!

Went to a few other local dealers before Don Hinds, that proved to be a waste.Came to Don Hinds, worked with Sam Abdelmalek. It was the easiest, and most stress free transaction Ive had yet. They have earned my business for future car shopping. Sam was great in helping me make my decision, and his honesty was awesome.

Duane is awesome and he is the only reason I bought the Ford when I was comparing the deal to the Ray Skillman offer I had. Duane made me feel valued and like a friend I could count on. He helped my wife with her Bronco and went above and beyond to convince a Dodge guy to buy a FORD lol. Give him a raise!

I always have a good service experience there. Always friendly.

Best dealership I have ever been to. Jessica Spillman was great! She was straightforward but trying to push anything on you. Made the whole experience stress free! She was funny and made the experience very nice! 10/10 would recommend! :) Definitely will be going there from now on for my all my future car needs!

I had the pleasure of being helped by Sam Abdelmalek. He made the experience easier and went above and beyond to make the process as simple as possible. I would recommend Sam to anyone that is looking for a vehicle!

Steven Blocher was professional and personal.

Only dealership my Lincoln will ever see. Fair, great service. Steve H service advisor is as good as there is.

Had a good, simple experience at Don Hinds Ford. Found the vehicle I wanted online, set up a test drive with salesperson Jessica Spillman who was friendly, laid back and helpful. Ended up purchasing on the spot. Follow up was good. Laid back experience, no pressure - just moved through the process simply/easily. They were conscious of the payment goals I had/needed and worked with me on options and terms to get there. Thanks!

Steven blocher Great experience buying a car. He was no nonsense and made it very easy. One of the best car buying experiences ever. I highly recommend him. Excellent service.

I am working with Mike Nelms on a deal. They are actually buying a vehicle from me only. Mike has been very professional and nice during this process even with it turning into a nightmare. He has been very considerate to the situation we were in and doing his best to try and make this process smooth. There have some hiccups in the deal and he has just rolled with and communicated well to us. The next time we plan on actually buying a car we will definitely be reaching out to him. He is very easy to talk to too!

My husband and I purchased a vehicle for our teenager and Jessica did an awesome job assisting us. The process was smooth and easy. We were in and out in no time!

I bought a new 2017 F150 in December 2017 from Don Hinds Ford in Fishers, IN. On 12/27/18, with 28,167 miles on the truck, I took it back to Don Hinds due to Loud engine rattle upon cold start which sounds like a diesel engine starting . The dealership had it for 14 days, then advised It was normal start-up sounds, and did nothing.I took it back to Don Hinds on 5/6/2019 with 35,728 miles for again, Loud engine rattle upon cold start. The dealership had it for 3 days, then advised they Found bank 1 phasers erratic. Will need to replace both bank 1 phasers. After 11 additional days, they finished repairs.I took it back to Don Hinds on 6/24/2019 with 38,977 miles for again, Loud engine rattle upon cold start. The dealership had it for 4 days, then advised, Found bank 2 intake and exhaust VCT phasers erratic. Will need to replace all left-hand VCT units and parts. After 12 additional days, they finished repairs.I took it back to Don Hinds on 6/11/20 with 59,332 miles for again, Loud, prolonged, engine rattle upon cold start, which is getting worse. They had it 2 days, then advised, Found both bank 1 and bank 2 VCT phasers erratic. Must remove and replace both banks, per TSB-20-2191. After 10 additional days, they finished repairs.I took it back to Don Hinds on 7/27/20 with 65,044 miles for, Will not shift out of 3rd gear. High RPMs. Long crank to start. No acceleration at all. They had it 1 day, then advised, During 6/11/20 VCT phaser replacement, the serviceman inadvertently over-torqued a bolt on the high pressure fuel pump, causing the fuel pump to fail. After an additional 3 days, they finished repairs.I took it back to Don Hinds on 8/23/21 with 91,558 miles for again, Loud, prolonged, engine rattle upon cold start. The Service Department Manager informed me that ... this was a well-known, well-documented, F150 problem, and that he had 2 F150s in the shop at that time with the same condition. He said due to the mileage, Id have to pay $800 to get it repaired. I protested that Id had it in their shop 5 times already, at an average of every 12,566 miles, for a total of 46 days, FOR THE SAME PROBLEM. He said the $800 was the cost to repair, and said I could contact Ford Customer Service to appeal. I contacted the Ford Customer Service Center, and they informed me that the dealership establishes the repair cost, and the Customer Service Center is powerless to counter the Dealership agreement. I felt like I had been lied to, and I was chasing my tail. Don Hinds had it for 22 days while repairs were being made. With the 8/23/21 repair, Ive had my F150 at Don Hinds a total 68 days since December, 2017 to fix THE SAME PROBLEM.I do not believe it was just or fair to pay $800 for a well-known, well-documented, F150 problem, which Ive struggled with every 12,566 miles since the date of purchase. Im angry that Don Hinds Service Department Manager claimed I could appeal their repair cost to the Ford Customer Service representative, when I could not. At this point I will strongly discourage anyone from purchasing a vehicle from Don Hinds Ford, or taking a vehicle to their dealership for repairs.

I love my new car from Don Hinds, Ralph was extremely helpful and I have enjoyed the service. I recommend Don Hinds to all my friends and family. I was recommended to Don Hinds by a friend. They matched me with a car that fits my everyday needs and lifestyle.

Great experience! Steve Blocher and Mike Nelms made buying our new family car look easy! Will definitely be referring friends and family to Don Hinds Ford!

Good place to buy a vehicle. Nice people to work with.

(Service Contact: Scott Krouse)I just brought my Ford Explorer in for a bit of work. Very pleasant experience scheduling for work, dropping off the car and getting the result I was expecting. Scott called me twice and was very patient and detailed in explaining the issue with my vehicle and the cost of repair. No surprises and timely execution.

Don Hinds Ford was a pleasant experience. I found a vehicle online and the process at the dealership was quick and got me into a new vehicle promptly, which I appreciated as my previous vehicle (a Traverse) had an engine blow out just a few days earlier. Jessica Spillman was great to work with and communicated excellently. I couldnt get to the dealership until later in the day but they didnt make me feel rushed at all. The finance team spent time looking around to find a great rate. I would recommend Jessica and the team for anyone looking for a new car. Thanks!

I came in looking at some trucks in this hectic market and a salesman named Michael Nelms came out and helped me. Very professional and personable. Answered every question I had and treated me like a long term client. I didn’t buy that day but I will be back to see Mike to purchase a truck from him. Strongly recommend asking for Micheal Nelms.

Excellent experience. Was able to fit me in a busy schedule for an oil change.

Update. The fixed AC is not working again. Service dept is the worst, I have ever experienced in every way imaginable. The AC in our new Expedition, (which we bought there from Josh Kerns in sales who is wonderful) basically failed. The car was in 5 separate occasions, each time they told us it was fixed, each time it failed again within days. Its the lying that bothers me. If you cant fix it say so. They also made a few poorly thought out attempts to lay blame on us. They left the car sitting for days without working on it. They claimed we didnt have appointments, when we did. Eventually a part was ordered from Ford and so far it has been working. However, the car was returned to us with a warped dash and damaged interior, plus scratches. There was also a recall on the powertrain, which I asked them to fix along with oil change and tire balancing. According to my app and the fact that no paperwork was filled out to indicate that this work was done in the service record, I can only assume that they just didnt bother, despite the fact that they knew I was going on a long road trip. Clearly they do not care about their customers safety. Finance and warranty are too pushy also and only want to sell you their products, irregardless of whether or not its the best option. I do not like leaving negative reviews but I feel that they need to sort out their service dept. I am not the only one getting such poor service, as other reviewers clearly had the same experience.

Jessica Spillman was wonderful and helped me pick out my first new truck. Nothing like any sales person I have ever met. She was to the point and didnt try to twist my arm at all. Randy Walker was a delight to talk to and explained everything so I was able to comprehend and seemed to have my best interest at heart. All in all this is a wonderful place with great people!

I recently purchased a 2019 Ford F250 from Don Hinds Ford and I would have to say that it was the best vehicle experience I have had. I was purchasing from out of state which makes it even more difficult. Dan Dickey was more than helpful and accommodating going as far as to do a Facetime call with me as he went over every inch of the vehicle. Dan was very responsive to our questions and honest in his answers. I would say that within 3 hours of us contacting Dan, we closed on the deal and I was booking a flight out there to drive it home. Simple, honest and great pricing on vehicles. I wish we had them out here in Colorado as they would have my business. I would highly recommend them to ANYONE shopping for a vehicle whether new or used!!!!

Michael Nells helped me find a vehicle and was very nice and professional and great to work with! Very happy with my experience and vehicle!

Recently visited this location and had a good experience. Sale associate Michael Nelms was particularly helpful with finding out what I wanted and made himself available whenever I called for questions.

I have been extremely disappointed with the service department at Don Hines Ford at 37 and 126th. It is nearly impossible to speak to someone. I have called four or five times and instead of putting me through to a voicemail someone in the service department picks up and hangs up.My main frustration is that I requested and paid for an oil change to be completed while having a few service recalls from the manufacture completed.I paid for the oil change but they did not actually change the oil!I only came here because of the manufactures recall. I plan to try and go back and have them rectify the oil change and that will be my last experience with Don Hines.

When I contacted Don Hinds Ford regarding a used vehicle for sale, I was matched with Travis Coons. As an out of state buyer, it can be difficult to get details on a vehicle without putting your hand on it. Travis recorded a video of the vehicle I was interested in, describing the interior, exterior and even problem areas that may have been a concern to me. Although I did not purchase said vehicle, I greatly appreciate the effort put forth to achieve buyer satisfaction. Keep up the good work.

Stephen Blocher was amazing to work with. Made things easy

Just looking. Salesman was quick to come see us. Very friendly.

Steven blocker did a great job with my purchase

Don Hinds is BY FAR the absolute BEST dealership I’ve been to! The staff and sales people are very friendly and do not breathe down your neck, the staff will make you feel at home with TV, drinks and snacks to make buying your Used or New car easy and streamline! They will try everything they can and work with you to get you in what you want! My Sales Woman Jessica was super busy but still fit me into her tight schedule and made buying my New to me F-150 super quick and easy and thanks to Sarah for sending her my way! Mr. Walker also filled me in on all my finances and any question I had signing paperwork! I was out of there in a Saturday afternoon with a new ride!

Good quality work for reasonable price. I will continue to take my Class C RV there for any/all service needs. Within walking distance of my home, so its convenient

Service manager (sorry I cannot remember his name, male mid 30s) was super helpful and nice.

Wonderful place to do business. From service to sales. Great staff, great dealership. They went out of their way to provide us with options and great service. Kudos to their staff. Brad, Robert, Paul, Randy, Shawn, Brad Albright...exceptional. Thank you for helping us get a vehicle for my daughter.

Always have had the same service rep for 3 years now have all my oil changes done great service at a reasonable price and peace of mind its done by the dealer.

Great service. Always let me know what needs to be done now or if it can be put off for awhile. I feel confident that the work was done right.

Had a great experience! From the salesman to the finance people it was smooth. Would highly recommend!!

I recently purchased a new Ranger at Don HindsNo pressure sales. Steve Blocher was my sales person.He was very helpful again no high pressure sales.I really like the ranger they had in stock which was hard to find during a vehicle shortage time in 2021.When I decided to purchase the Ranger found all the staff was very easy to work with. The whole buying process went at my pace, not them pushing. Loved the experience of purchasing my new vehicle. I definitely will sent people to Don Hinds and have them ask for Steve BlocherThank you Don Hinds team

Got a multitude of services performed on my 200 Ford F-350 with a 6.0L diesel engine. My technician was Chuck and he did a great job. Easy to work with and very knowledgeable about diesel engines. Will definitely use again.

Steven Blocher and Brad Albright were very professional and resourceful. Highly highly recommend Don Hines Ford!!

Best all around Ford dealer. Great service department as well

Steven Blocher was very helpful and made the process smooth and simple. Didn’t feel pressured or rushed. Excited to drive my new car

Scott always get me in and out quickly

Very disappointed in service techs. I brought my truck in last week to service the AdvanceTrac - they were unable to figure out the problem. Now my truck has the ABS system going off in the middle of driving (locks steering AND auto-applies brakes in the middle of the road) and I need to pay to have it towed. Willing to bet every dollar I have that these techs wont put a scanner on or be able to diagnose it without replacing the entire steering system, drivetrain, etc. I used to enjoy coming here - service techs are not as helpful as they used to be. AND I figured that if I paid you already to diagnose an issue (you couldnt diagnose your proprietary software) MAYBE you would have a better answer than We are booked for the next week and a half. So not only did you charge me for not doing anything, you also are telling me that you cant look at it for another 10 days? I will not be going here again.

First time at Don Hinds for service and it was quick and comfortable. Garret was respectful and very informative of my 2014 Hybrid Ford Fusion. The waiting area is clean with updated furniture. I’ll definitely come back for future service 👍🏾

Love the service here always super helpful and easy, Jessica has always been super helpfully with any questions and knowing about the cars. Shes super attentive to your needs and specifications on your ride. Ive always had a great experience.

Unfortunately, my experience was horrible. I brought in my 2017 escape (~36,000 miles) on May 27, 2021 due to coolant intrusion in the engine which is a known defect. The car sat for 4 weeks+ before it could be worked on. Ford refused to offer a loaner or rental. Once the engine is fixed, the front end is making noise which was not occurring before bringing in the car. While showing the noise to the technician, the power steering fails. Ford refused to acknowledged that they caused the issues calling it unfortunate timing. Ford offered to do the repair (after significant push back) for parts only at ~$1500. Once that repair was complete, they find issues with ball joint requiring another $500 in repair fees. Overall feels like a ransom that I had to pay to get back my car which did not have these issues when brought in. As of today (July 8) - still waiting for repairs to be complete. I have been a loyal Ford customer for 20+ years, and received zero consideration for my loyalty.After posting this review, I was contacted by Don Hinds and was asked to contact Marq Boggs. Multiple business days have passed with no follow up from Marq.As of July 20, 2021 - Still no follow up from Don Hinds.

Truly amazing dealership they are my business and trust.

Ive had 2 fords in the past. One was a 2012 ford fusion and the other was a 2009 ford flex loved both of them till my flex died on me. I was checking out cars online on cargurus and i was stuck between 3 different vehicle i went to Don Hinds Ford spoke with Ralph and he helped me out so much. We test drove a 2020 Ford Escape Se and he explained everything so well. All of the buttons and different features. When it came time to when i decided on what i wanted which was the Escape SE he did everything he could to get me into this vehicle. If your interested in getting a car from Don Hinds Ford Speak to Ralph he will get you in something you want.

Ive been using Don Hinds Ford for their service department since 2014, and have never had a complaint! this week I was in the market for a car and I decided to give Don Hinds Ford a try as Ive had nothing but positive experiences. I worked with Jessica Spillman on my purchase and I wanna say these people impressed me so much. No dealer that I visited took the time to make the purchase process so easy. They made me feel like a friend and not just another customer. My situation was also less than ideal, however I cannot express how happy I am with my new car, and the service I received. Don Hinds Ford Employees are real genuine people, who are out to help you find the vehicle that best suits your needs (And not theirs!). The car even had a minor issue with a Engine Light the day after the car was purchased, which was quickly rectified. Whenever Im in the market for a car in the future, Don Hinds Ford is the first place I will visit. Thanks for making the car buying process so painless and stress free

Walked in with an appointment to talk to Jessica. She was great!! Not a pushy to make the sale. She worked with and was the mediator between finance and myself. She just wanted to sell the truck.Thank you for a great experience!!!

Steven blocher was my salesman and he did a fantastic job! Quick and hassle free!

Great experience! Rylan and the whole team at Don Hinds were all extremely helpful! They were able to get me in the vehicle i wanted and worked hard to get me the lowest rate possible! I would highly recommend!

My order and the sales experience went very well. Ask for Steve Summeier.

Steven blocher did a great job would highly recommend him.

Megan in the Service Department just helped me out in a HUGE way!! There was nothing in it for her, but she did it anyway. I know where I will be going when it comes time for a new Ford!

(Deleted prior review because it was unnecessary)Update. There was definitely a miscommunication that caused me to think something way off base.The fact they cared to call, explain, and make sure we (more me) were on the same page speaks volumes. Most places could have cared less.I went to Don Hinds for a reason, because they have a good reputation.Im definitely glad it was just my overreaction to a misunderstanding on my part, because they did everything 100% correct.I can definitely admit when I am wrong, and I was 100% WRONG.Honestly, theyd be the only dealership i would go to for repairs just because they were so quick to fix MY issue.They also had a new key made for me, they were easily between $60-$110 cheaper than any other ford dealership. Which shows just how much more fair Don Hinds actually is.

We have bought our last 2 Ford F-150 trucks from Don Hinds. Ask for Jess Stillman she is AWESOME!. She was very professional and made our experience one of a kind.

I recently purchased a Ford Escape Titanium from Jess Spillman at Don Hinds Ford. Car buying is a stressful experience for me, but Jess made it as stress free as possible and I felt like I got the best deal. And Im loving the Escape! It drives so smoothly and feels like a luxury car. Thank you!

Best service department i have encountered

They charged me for something that I didnt ask for and they completed it without telling me first. The second service that they did inform me of I knew they overpriced, so I refused that one. I only gave them a 1 star for completed one of the services that I actually asked them to complete in a timely manner. I went to another auto shop about 5 miles down and paid close to $100 less on the service that I was overpriced for. I was later called and they did refund me the amount of money for the service that I never asked for or knew that I was serviced and then paid for. Therefore, I changed/ edited my star range to 2 star for the effort.

Don Hinds took care of my Rangers issue in a quick and professional manner. Thanks for being a great partner.

One of the worst car shopping experiences I’ve had. My wife and I were looking to order a new Bronco Sport since her current lease is almost up and we were told it would take a few months to get one. After shopping their website, we were contacted by a sales associate who assured us he could find us the type of deal we were looking for. The sales representative was very nice and encouraged us to go online and build a Bronco Sport with the features we were looking for. This presumably would also give us an estimated price. We were able to build the one she wanted at the price we were looking for. When we took this into the dealership, we were directed to speak with a “Bronco Sport Specialist”(whatever that means). That’s when the bait and switch began. He told us there was no way we were able to lease the car for the price we were given. He suggested we purchase the car instead for about $100 more a month than the estimated lease payment. When we asked why we couldn’t lease the car, we were given the run around. I asked him for an exact quote on a lease with the same terms we input online. All of a sudden the “system went down” and we were told they would have to get back to us. The manager came out and we explained to him what we were looking for and he assured us that he believed he would be able to get us somewhere close to what we came up with online. To our disappointment, the sales rep called the next day with a quote no where near what was give online. We understand that there are taxes and fees involved as well and took those into consideration before we walked into the dealership. This was way beyond that. If they can’t sell a car for the price on their own website what’s the point? Why ask your customers to go online and get pricing if there’s no way you can sell for that price? We weren’t even asking for any type of special pricing or deal since we knew the Bronco Sport was in high demand to begin with. Needless to say my wife and I decided to go with a different dealership.

Scott in service was great and the service team did an excellent job of repairing my audio system in my 2014 Ford Escape!

I went to look at SUVs and Jess Spillman did an unbelievable job of explaining the options and sorting through the differences of the vehicles I was looking at. She made my car buying experience one to remember. Go see her and she will go above and beyond!!

I was working with the parts department to order a cluster for my truck and they sent the wrong cluster. I went back in with the part and they told me they made a mistake and went on to re order. That was the wrong one again. Then the manager calls me and tells me that it is costing them a lot to send these wrong parts back so I asked for the full vin number that they were ordering under and it was a completely different vehicle. He then went on to tell me he will refund the money and that they do not want to order the part for me. Horrible service!!!!!

I bought a 2017 Ford escape from this dealership in Fishers back in July and here we are today they overcharged me on my warranty by $1000 and when my car blew a fuse 3 times and they told me it wasn’t their problem anymore…I will never go back to them for any type of service and I most definitely don’t recommend buying a vehicle from them

Rylan Denney was wonderful to work with. He gave us great information and allowed us time to ask questions and gather information to make the best selection for our family. I would highly recommend him to anyone who is looking for a new or used vehicle.

Rylan Denney helped us land a great truck for our family. We was patient and tireless in working through the options they had that would fit our needs. I highly recommend him if anyone is planning to look for a new or used vehicle at Don Hinds Ford.

I had my Explorer in for a recall. I called right before drop off and asked if they could also do an oil change, which they did. I appreciated them accommodating my request. I received a call from my representative and he gave me the recommended maintenance suggestions. I was very disappointed with what I was told. I was told my windshield wipers were streaking and needed to be replaced and that my battery was bad and needed replaced as well. I told the rep that I had just replaced my wipers 2 months ago and to wipe them off. (The wipers ended up being just fine. No streaks.) I also told him the battery is a year and a half old and that it should be fine. He suggested I get it checked out with the store that we bought it from. So, I had the battery checked out where I purchased it and it is TOTALLY fine. Im very disappointed with the attempt to upsell me with lies. Ive gone to Don Hinds for many years. Its sad that they are resorting to trying to trick someone into something they do not need. Im questioning my loyalty to this location. 😡

Steven blocher was really helpful and patient

Was going to buy a Ford Raptor from this dealership out of state. Spoke to multiple people on the phone and set up a call time appointment. Once I had called they did not know the where abouts of the vehicle or if it was available. Without getting back to me, and having to call back again they told me that it and been sold while still posted on all of their websites. Unreliable and do not buy from them especially if you are out of state. The goal is to not take vehicles off the websites listed so that when you call and ask for availability they try and sell you something else...

Quality dealership. We an A1 experience purchasing our F150 through this dealership. Jessica, our salesperson did a excellent job . One of the best ever. Highly recommend this dealership.

Steven Blocher was extremely helpful and nice. Thanks for making the vehicle purchasing enjoyable!

Such an easy process. Great communication via email. Rylan Denney was very prompt and helped to get me in same day to look at vehicles. Was able to complete full purchase process during my lunch break. Highly recommend Rylan Denney and Don Hinds Ford!

I inquired about purchasing a leftover 2020 Roush Stage 3 Mustang for which I was given a pretty fair price. I didn’t need to trade in my vehicle but I wanted to see if it was worth it. I have a 2019 Roush Stage 3 Mustang in immaculate shape with only 10,200 miles. Roush actually has a Black Book Valuation Tool on their website that gives Roush vehicles a Rough Retail Value up to Extremely Clean. The range was $64,600 through $75,600. I get a extremely insulting offer of $52,000 from the salesman which is absolutely ludicrous especially given the extreme used vehicle market. I would expect a Roush Authorized Dealer to be more professional than that and actually know what these cars sell for. I am a out of state buyer and would’ve been willing to travel, but I will pick up a 2021 Roush Stage 3 locally for $2900 more than the 2020 leftover was and keep my 19 RS3 and buy it outright. Good luck unloading this leftover niche vehicle.

Great experience!!!! From the knowledgable salesman to there finance offise this was a smooth and easy transaction only took just a few hours not all day .The quickest i have ever bought a new vehicle

Stopped in to look around and left in a different vehicle. Thank you Rylan Denney, Sean and Reece for great experience. Real happy with the Expedition.

We highly recommend Jessica Spillman ! She kindly helped us through the whole process of buying our new car ~

Steve Blocher deserves a 10+ for his clear explanation of everything and his patience. Thanks again, Steve.

Steve in Service provided exemplary customer service. Very pleased with end result - first class experience by Don Hinds Ford.

Awesome. Chuck Callahan and his team are the best. Why would anyone go somewhere else. Thanks guys I really appreciate you.