No rush. Knowledgeable staff. Large selection. Easy experience.

Mark was very knowledgeable, listened carefully to determine exactly what I was looking for and recommended a product that meet my needs immediately . I also appreciate good prices.

Very helpful, friendly service. Quickly helped us decide what would work best and we were able to pick up the mattress same day.

Mike was very knowledgeable. He also wasn’t pushy like some salesman can be. We had a great experience and can’t wait for our bed to be delivered .

Thank you John for making the experience pain free and quick. I appreciate you not trying to sell me something I wasn’t there for and for listening to what I needed. You’re an excellent addition to Mattress Firm!

The salesman is very helpful very knowledgeable of the mattress and what would be better for a good nights sleep and he was kind of like courteous willing to go out of his way to help us if I ever need another mattress I would definitely go to mattress firm and not only that but the delivery driver to bring my message at the house it is pumped and on time courteous more willing to help put the mattress set it up for us and explain how everything works I would give him a 10 or 10 and a half for courtesy and kindness and service

John helped us select and purchase a very comfortable mattress at a reasonable price that was able to be delivered to us less than 2 days after we bought it! Highly recommended!

Mark and John really went above and beyond for us. We bought a mattress at a different location and did not like it. Went in to this location and they really took the time to help us get the right one. So much better now. Thank you.

A simple and great experience. Mark was able to find a great mattress within my budget that had everything I was looking for! He was kind and made sure to inform us of different deals going on. He helped us get the mattress delivered to where I will be moving. Thank you and Mark and Mattress Firm.

We had a great experience buying our mattress. It was so easy and we felt at ease with the entire process. They delivered the bed and set it up exactly when they said they would. Will definitely be purchasing with them again.

Thumbs up for Mark! My air mattress blew out and I needed a cheap mattress for the next month before we moved... Mark helped me find the least expensive one he had and I’m picking it up at the warehouse today! I didn’t even have to make two trips to pay! Thanks Mark! I’ll be seeing you this Summer when we buy a more comfortable King when my husband gets tired of fighting the dog for more room! LOL

Personable and informative ! He gave me the best price he could for what we needed

Mark was very resourceful in helping us find the perfect mattress for our first home. He was attentive, knowledgeable, and able to show us a wide variety of mattresses to help us narrow down our search while keeping our budget in mind. My fiancé and I were in and out within 45 minutes. We feel confident in the mattress we chose, thanks to Mattress Firm!

The salesperson was very knowledgeable and helpful without any type of sales pressure. Friendly, funny but professional. The variety of sleep products was amazing too. This is the place to look for a mattress!

I got great deals here, and the customer service is awesome! Thank you!

John was a great rep - patient with our wild kids, fun to talk to, great sales experience overall, highly recommend this location. Delivery service was good too

Went in to buy a pillow just before close. Sales team could not have been nicer and more helpful.

Great service, product and price. Knowledgeable sales person. Good array of products. We are very pleased with the whole process.

Excellent service. Very pleased.

Sean demonstrated the mattresses and explained the differences between them. He was very helpful and described his personal and professional experience. Our new mattress and frame will be delivered next week.

Had a great experience at Mattress Firm in Highlands Ranch. Mark helped us find the perfect Purple Mattress for us. He was patient, kind and extremely knowledgeable. I suffer from chronic pain and he helped us figure out what would be the best fit for me and my injuries. We got a great deal on a Power Base also. The best part was he even called me to tell me that they could deliver earlier than expected. It’s all I’ve been able to think about all week. We definitely recommend Mattress Firm and Mark to anyone that is looking for a quality mattress for a great price.

Great experience! Jude provided excellent advice regarding the ideal mattress for back sleepers!

Excellent service in the store. They spent over an hour with us as we tried different mattresses. The staff was very knowledgeable and listened to our needs. When we left the store we were excited and expecting a new bed the following day. The delivery/set-up did not go smooth as the new frame did not fit our bed. Mattress firm made it right for us for the delay. The next delivery (day 2) did not go smooth either and once again, Mattress Firm made it right for us with a simple phone call. I get it, we all make mistakes. Mattress Firm earned the 5 stars because they admitted their mistakes and made amends. Way to go team!

We have been in the store twice trying to make decisions about our new bed. We had the absolute best service and appreciate the time taken with us. Brianna was so helpful, knowledgeable, and patient with us as we made our choices. We are excited about our new bed!

Came in for a difficult exchange and the staff was super kind to my wife and my young son. Store was clean and everyone was so helpful.

Brianna made purchasing a mattress awesome! Really. She was very knowledgeable and it took me maybe 10 minutes to decide what I wanted as she listened to what I was looking for and directed me to different options that fit my criteria. Price point was good and delivery in 2 days. Great experience!

My wife and I were dreading the mattress purchase process because it has been about 10 years since we had done this and we were told that the mattress we currently have that we LOVE is not being made any more. So we had no idea what we wanted, what kind, etc...Steve Gritton helped us out. He was patient with us, told us about how the beds were made, went through the different kinds of beds, educated us on the price ranges of the beds we were considering and made the process easy. We weren’t planning on buying a bed today. But we came out of the store with new king mattress and we are very happy.

I had an excellent experience buying a mattress today. I was very surprised and thankful that after telling the salesman my ideal price point, there was no upselling. He helped me find the perfect mattress!

Very attentive from the moment you walk in to the moment you walk out. Helpful, respectful, polite, friendly, willing to go the extra mile. The salesman didn’t have what I wanted so he found it in a nearby warehouse and placed the order. I drove 20 minutes to the warehouse where they loaded it into my car. Pretty seamless!

Great service and prices! I will be back. Thank you John!

Excellent service. We were not led or pushed. We were given great information and picking our bed was a breeze! It will be delivered tomorrow. We will let you know the final outcome. I can only think it will be a really good one!

From the moment I walked in to the moment I left, was by far the BEST customer service I have gotten in a very LONG time!! I went to 3 different places and Highland Village Mattress Firm gave the best deal, great knowledge of products and friendly service!!

The manager at the Highland Village store was AMAZING, even though he was juggling 3 different customers I know we all felt taken care of. He was very knowledgeable on the products and was very specific to my Mom’s sleeping needs. I also appreciate the fact that he was never pushy. He made my Mom and I feel very comfortable. He also went out of his way to do same day delivery as my Dad was coming home from the hospital the next day. The delivery guys were there 3 hours later and had it all set up by 7:30! Wonderful service all around, I can’t thank them enough!

Had a very good sales clerk.He was friendly and very helpful. His name was Johny and enjoyed the time he spent with us.

Nice, personal experience that was done quickly.

We were looking to buy a Queen sized mattress ASAP because our air mattress was useless and deflated. Our guests had already arrived so it was urgent. Mark Griffon at the Flower Mound location was very helpful. I never felt like I was being railroaded or taken advantage because I was needing it so urgently. The price was wonderful, he was forthright and helpful and the transaction occurred via website, phone and text. He would double check and make sure the item was at the warehouse and got back to me at a decent time. It was a very pleasant experience.

Wonderful experience with service Person. Explained textures and firmness that would best suit our needs.

Mike was AMAZING- we could never say thank you enough for the time and effort he put in to helping us pick the perfect mattresses. His honesty and integrity were so appreciated. He went above and beyond to make sure our needs were met (especially when supply chains all over are affected). Because of Mike, we WILL be back ❤️

I had gone to another mattress store across the street to look for a mattress and adjustable bed frame. I felt pressured and like I was asking dumb questions. So I came here and was greeted by Brianna Ferguson. She was kind, listened to me and helped me find exactly what I needed for a fraction of the price the other place had offered. I definitely recommend this store :)

Bryanna very nice no pressure sales rep so far very happy with service and experience

Brianna was very friendly and got us just what we were looking for today.Great and friendly service.

Julian was a true pleasure to deal with; very professional, kind and knowledgeable. I had called and spoken with him about two mattresses I was interested in - while on the phone he put together what I thought was a more than fair deal on the mattresses and I was very impressed with the young man’s upbeat and positive attitude . So when my husband arrived home from work we went to the physical store and bought a king sized mattress set on Julian’s recommendation, which by the way, was actually not either of the ones I was looking at. Thank you Julian for such a wonderful experience- spending money on mattresses is never fun - but you actually made it pleasant!!😃

John Cole!!! Great guy, better salesman. Knowledgeable and offers his best in both opinion and pricing. Pleasure to do business with.

Mark was fantastic at explaining the differences between the mattresses and letting me know about the best deals. He helped me figure out the best way to go about getting the mattress to my daughter’s college home in another state. He even arranged for it to be delivered early, working around our vacation and her move in date! I highly recommend you visit Mattress Firm in Flower Mound!

Super easy to work with and no high pressure. Quick transaction at a great price.

Had a great experience this past weekend choosing a new mattress with Mark Witton the sales associate, he was very knowledgeable with all the products, polite and courteous.Just had our new mattress delivered earlier today, which given the circumstances of COVID is exceptional service.Would highly recommend using Mattress firm in Highland Village for your next mattress choice.

Great and quick service! I love my mattress!!

I received very good information and a Veterans Day discount on my Purchase. I also go very good guidance on my second bed choice and saved a lot of cash!

Mark and John were super helpful and made shopping a breeze! Was in and out with exactly what I needed in no time!

John Cole at the Highlands Ranch location was so helpful. He was very welcoming and not pushy when it came to making a decision. After hearing about my situation, he recommended a mattress and frame that I am very pleased with. Highly recommend John and this location!

John was very nice and helpful. He saw to it that I would be getting the correct part! Awesome!

Mark was extremely helpful and knowledgeable when I went to go look for a mattress. Mattress shopping can be overwhelming but he steered me in the right direction. I am very pleased with mattress I got! Thanks Mark for the great service!

I was very pleased with the service I received. I would recommend this business.

Quick, easy, informative, didnt push over budget, and made it as easy as possible I think I went in got approved for my mattress firm card and made my purchase in the hour span of my lunch break? BEST EXPERIENCE EVER!!

Great experience with Mark. Honest and fair and very knowledgeable!

Went to find my first mattress purchase since I moved out of my parents house and I got helped with a good deal!! Love it!!!

John C. was great with helping me find a perfect fit. He didn’t pressure me into buying and made my first mattress buying experience a great one. I will definitely recommend all my friends and family to visit this store!

Really appreciate John for helping me through my first mattress buying experience! He is knowledgeable of the different products and really takes the time to walk you through all of your options. My choice was easy in the end - Mattress Firm all the way!

Mark was so helpful. He understood my needs and presented me options that were within my budget. He was friendly and personable. Mark made this shopping experience A+.

Excellent customer service!

Our experience with the Mattress Firm in Flower Mound near Lowes was terrific! We searched for a long time for a mattress and had a hard time finding something that would work for both myself and my husband. John Cole took time to get to know both of our needs and made recommendations. He was patient, kind, and extremely helpful. He also checked with us after we purchased to make sure the mattress was working for us. I have absolutely no doubt that if the mattress we picked out didnt work, John would have exchanged it for us without any hassle. He made it very clear his goal was for us to be happy with our mattress and get a good nights sleep. The level of customer service and caring John provided was simply outstanding.

Have bought all of our mattresses from this store. Always have had a great experience.

Friendly and competent. Answered all our needs in one visit.

Very friendly, helpful and caring! Had a very pleasant visit and got some great deals.

This is my second mattress purchase from this Mattress Firm store. I was pleased again with the great service. John did a wonderful job helping me pick a mattress and adjustable bed for the master bedroom and a mattress for my guest room. Arranging delivery was very easy. The two men who came to deliver and setup were professional and friendly. I couldnt be happier with my purchase from start to finish.

Great customer service. The store is very clean and everyone is super friendly. Highly recommended!

Great box spring. We needed one in a hurry and when the store closest to our new house didn’t have one in stock, they called around and found us one at another store close by.

Mark was very nice, explained the differences between the different mattress types, brands, and options. He was patient and kind. It was a really good experience!

John Cole was most helpful in helping me choose the exact bed I needed. The price was right and delivery the next day. Will definitely recommend the Flower Mound store! Thanks John!

Mark was very friendly and listened to my needs. Gave me a great price for two mattresses.

John helped me. He was extremely helpful and easy to work with. I highly recommend this store. It was a great experience.

Mark was so helpful!!! Good experience, definitely recommend for no high pressure sales tactics. It was great, thanks guys!!

Mark was so delightful to work with and so helpful! He answered all of our questions without being pushy and helped us get the best deal!

Mark was very helpful. We are very hapoy with our choice, and pleased with the awesome service.

Richard went above & beyond!!!! He started with the best mattress to show us the true difference ... not to sale to us. My daughter gave him her budget and he respected it! He gave us the absolute best demonstration weve ever experienced when shopping for ANY product! Hes informative & fun!!!!! He took his time and has a real passion for helping others experience their best nights sleep. Im in love with the Tempur-Pedic!!!!!! OMG!!!!! Im truly obsessed with the king split reclining Tempur-Pedic mattress! Whatever mattress you choose ... GO SEE RICHARD at whatever store he is working!!!!! You wont regret it!!! A mattress is an investment in you! Richard is your guy!!!!

The employees at this location have the biggest heart. They listen to your needs and try to find the perfect item for you! They are so helpful!!!not pushy

It was such a happy experience! John was interested in finding the perfect mattress for me and my needs. The protocol for Covid19 safety was very impressive! Every employee is masked. Masks and sanitizer are at the door when you walk in. Im 67 and have some back issues and fibromyalgia pain. He led me to a few and I chose one in about 30 min. Smooth and fast! Its being delivered next day, tomorrow and cant wait! Thanks John! God bless!

Great service and selection. Was good to meet John and appreciated his advice. Highly recommend.

I have been searching for a mattress for over a month then I found these guys! Very professional got me a good deal and I sleep great! Comes with a 10 year warranty as well!

Friendly, knowledge, great customers service from Mr. John Cole. Went in there and got exactly what we needed at an even better price than we expected.

Great customer service. Repeat customer of 4 mattresses. Happy that they price matched from other mattress stores!

Worked quickly and found what I needed. Very nice!

We tried several mattresses with no pressure to buy. We came back a couple times after shopping around and did purchase from this store. We had wonderful service with John and appreciate the patience and advice. Love that Mattress Firm now has the Purple to try out!

Very quick response when I needed several in a hurry

Great pricing, excellent customer service, and they managed to get me same day delivery!

Great experience! John was super helpful and easy to work with!

Great customer service.. John Cole was of great help.

John was a great sales guy! Would definitely buy from him again!

We recently purchased a new king size mattress from this location. From the moment we walked in Jeff, our salesman, was helpful, knowledgeable and efficient. We appreciated that Jeff did not pressure us into buying the most expensive mattress in the store. He was very knowledgeable and helpful. We can’t wait to try our new mattress!

I went in on 2/5 to the Flower Mound store and was immediately greeted by the staff. Mark was super helpful in helping me get the right bed for me and setting up a time for it to be delivered when it was convenient for me. Great job Mark and the Flower Mound staff! I will definitely be recommending them to all of my family and friends.

I was in the market for two new mattresses. Jeff took excellent care of me from the first phone call all the way through to the purchase. He answered all my questions, he worked within my budget, and I never felt rushed. Great experience!

John is the best mattress sale person I’ve ever met. Super professional, kind, patient, and detailed-oriented. Honest about every product and never over sale. Highly recommend John.

John did a super great job!

We went in to downsize from a King to a Queen which I didnt think was gonna work. Luckily the sales person (Mark) had done the same thing and had some good advice for us. He was very personable, helpful and made the experience enjoyable instead of tedious. We will definitely go back to see him in the future.

I went to this location recently and the staff there was unbelievably helpful! So friendly and really made me feel comfortable. I recommend going to this location, for they have excellent service!

First, want to say big thanks to Mark G. I needed a new bed desperately as I was having physical pain issues, cramping, neck/back pain with my current bed (not buying that brand again).Mark suggested me to a bed, not the one I initially thought about (though tried), called the Purple Bed. I nearly fell asleep on it (I usually lay on a bed for about 5 min or so) and I tried a weighted blanket. I was sold but was worried about the cost, the frame, the awesome adjustable frame. Mark helped me out by taking the time to ask questions to clarify my needs.So, I walked out (shipped lol) with a new Purple Bed (#3 I think), and adjustable frame (not the super fancy one but it met my needs exactly), and (2) new LuxLiving Softcell Chill pillows and an awesome (and much needed weighted blanket).I have PTSD after some incidents during my time in the Marine Corps. I have issues with sleeping and anxiety. This combo of bed, adjustable frame and blanket has improved my sleep by nearly 100%. It does not cure the PTSD but it has made it extremely bearable, enough I have started winging myself off sleep meds.So big shout out to Mark G., thank you so much for a) addressing what I wanted b ) not trying to be salesman but someone concerned with my needs as a customer. Purple Bed ladies and gents, it is the way to go.

Shop here and ask for Gene!! Gene is very knowledgeable with a great personality. Answered my questions and helped me select the perfect mattress. Overall, great experience!

Great service from mark. He really helped me to get there with what i needed and wanted within my budget. I was sleeping on a aire matress, now i have my power base and purple matress with my purple pillow and i am really happy enjoying and relaxing

Fantastic customer service!

I called the store to ask about a specific mattress. Oscar helped me and answered my questions, remembered me when i showed up in the store and did not try to push a more expensive product on me. He was genuine, friendly and knowledgeable. We went in to buy the entry level temper pedic bed and that is what we left with. Nice staff, efficient and great service..