David is phenomenal! He helped me find a great affordable mattress for my home. He was attentive and answered every question. Also, He was very knowledgeable and professional. The store was very clean and he provided me with an antibacterial cover to lay on while I tested the mattress. I definitely recommend this store. Overall, this was a great experience.
Daniel was extremely knowledgeable and was very patient in letting us look with no pressure. We had looked at Nebraska with help from a salesman but he was part time and eager for us to make a decision so he could move on to someone else. We bought from Daniel and happy we did.
Tessa is THE BEST! My husband and I bought our new mattress from her so when my grandmother needed a new mattress, I knew just where to go. Tessa was able to get the perfect mattress at the perfect price for her and made sure she was taken care of. She truly went above and beyond!
We were so very pleased with meeting Tessa. She was warm and friendly and greeted us right off the bat even though she was helping another couple. She took care of everyone . She was a world of knowledge and very professional and accomplished. Buying a mattress is a big investment for a lot of people. She made us feel so comfortable in making this purchase. Thank you so much for your help!
Very friendly, very professional, and Sean was amazing, helped us find exactly what we needed 👍👍👍
One on one treatment with the sales rep. Worked with us to find an affordable price! Would highly recommend if you want a new mattress!
My friend and I went into Sleep Experts in Flower Mound where we were kindly greeted by Anthony Lobos. Anthony was extremely helpful and knowledgeable. He helped both myself and my friend find the perfect mattress. He helped explain the technology of the mattress and then proceeded to help us get the mattresses at the best price possible. I would 10 out of 10 recommended shopping with Anthony at Sleep Experts! Thank you for all your help!!
Jay was great to work with and was not only knowledgeable, but really listened to our needs and matched a mattress with us that we loved and was affordable.
Beware of hidden charges. My husband and I purchased a mattress from this store in Flower Mound. Because I have lower back issues, we asked the sales person up-front BEFORE making the purchase what the return policy was should the mattress not work out. We were told we needed to wait 30 days and if we returned it there would be a restocking fee of $250. Satisfied with that answer, we made the purchase.Unfortunately the mattress didnt work out. We called to arrange the return expecting to pay the restocking fee. We then learned that in addition to the stocking fee, because we purchased the mattress on sale we would also have to pay back the discount. The cost of returning the mattress ended up being more than 2.5X the quoted restocking fee.Yes, in hindsight we should have asked to review the contract and full terms before making the purchase. We didnt expect a truncated answer to our very specific question/concern. Lesson learned. Before purchasing, ask to see full details just in case the mattress doesnt work out.
Lobos was very knowledgeable and helpful. We were planning to shop at multiple places for comparison, but we ended up purchasing right away. I really appreciated how well my husband’s and my different sleep needs were factored into the mattresses we tried. Better, I felt, than I had experienced at other stores in the past. The pricing seemed really good. I highly recommend this store and specifically his excellent customer service!
Amy guided us toward our life changing experience!
Amazing experience from start to finish. We were greeted by Lobos at the door, immediately were accessed to see what mattressses were best for the both of us, tested any and every mattress that we wanted, etc. Once we were all set to talk numbers, everything went more then smooth and we were out the door with smiles on our faces!
So it appears that all mattress places basically have the same prices. After checking about three different stores, I found hardly any differences. This was the last store, so I just went with them. However, getting the mattress and box springs turned out to be a pain. The store didnt have any but he said I could pick them up there in two days (I didnt want to pay extra for shipping). At the end of the transaction he said, oh it looks like these are not able to be shipped to the store, so I had to make a 30 minute drive to their warehouse in Carrollton and wait for 15 minutes for them to pull the mattress. Not the greatest customer experience.
Fantastic customer service and very helpful! Tessa, who was working at the time, was very patient, gave me answers to questions I didn’t know to ask, and she went the extra mile of searching my bed frame online to make sure that the mattress I chose would fit (something I didn’t think to do). I highly recommend asking Tessa if you go to the location in Flower Mound.
Wonderful experience! Walked in knowing exactly what I wanted. Was in n out in no time at all. Gabriel H was extremely helpful and very knowledgeable of the products I was asking about. I will Most definitely do business with them in the future and Ill be sure to refer all of my Friends and Family. Thanks for making my shopping experience a great one!
David was great. Super helpful, answeredall of our questions thoroughly. Asked us for the sale but not pushy. Ask for David if you go to sleep experts in Flowermound.
I have been working with Amy at Sleep Experts Flower Mound today by phone regarding an item for purchase. She was beyond kind, patient, attentive and really listened to what I was saying. She did research, made a phone call and called me back with additional information. This is what customer service is about!!! Thank you Amy for all your kind assistance!
Looked around at several stores and various Black Friday deals. Had decided on a mattress and on the way to buy it we stopped in Sleep Experts Flower Mound. Joseph Rodriguez met us, listened to what we said, showed us exactly the choices that fit our need and price. Offered us good background on the products. Then topped it off with a great no hassle deal. We bought from Sleep Experts because of Josephs customer service and knowledge. So glad we made that stop. Highly recommend going to see Joseph.
Extremely pleasant to deal with. Worked hard to reduce the price to the point where nobody else could come close. The sale which gave us an adjustable base was killer. They then went out of their way to not only find the mattress in stock at another store but change the delivery date to line up perfectly with the bed frame. I cannot recommend these guys enough. Very happy customer ready to sleep on our new mattress.
Amy is very pleasant and extremely knowledgeable. She is an excellent sales person. She really listens to what your needs are and matches you up with the right mattress and base to fit your needs. If you are looking for a new mattress, go see Amy at Sleep Experts in Flower Mound. You wont be disappointed.
Catessa was very knowledgeable. Answered all of our questions and was extremely helpful in our mattress hunt. We ended up purchasing a mattress from her, even though we were planning on shopping around more. Highly recommend her.
Thanks Michael Coupland for a great shopping experience and taking care of our sleeping needs! Sleep Experts and Mattress Firm are extremely professional, courteous and friendly. I’d recommend them to anyone and everyone looking for a new bed set! Thanks again!
Straight forward approach, competitive pricing, friendly service, excellent sales associates that are informative and not pushy. Catessa and Lobos are excellent sales associates that I would be more than happy to recommend.
Tessa helped my wife and I out searching for a new mattress. She had us essentially test every one in the store until we were sure about the comfort. I couldnt be more pleased with the service she gave through such a heavy purchase
Lobos was an excellent salesman for us. He was able to answer all of our questions and did not push us to purchase anything out of our comfort zone.
David O. at Sleep Excepts Flower Mound was great! Very knowledgeable and helpful. Listened to all our wants and needs to find us a great bed for a good price. Would definitely recommend to any friend or family!
Excellent customer service and we found out mattress in no time! David was the best salesman, didnt hover or pressure us into buying anything and was very knowledgeable. The sleep expert trail told us exactly what beds we would like so we didnt have to sit on a hundred mattresses and the place was very covid safe. Highly recommend!
David O. was great! He helped us find the right mattress at a great price. He was very knowledgeable and asked the right questions to lead us to the best mattress for our preferred sleep positions. Highly recommend!
Very good experience. Tessa was very thorough with her expertise.
Tessa was amazing! Extremely welcoming and went above and beyond. Would recommend this store to anyone!
Moved here from MN. Chiropractor said look into Sleep for Life. They have that system. It led me to a few choices and am confident that I have a good replacement for my sleep number. Tessa was great amd patient leading me through the process of selecting a mattress.
Clean, well kept and very organized.The help was very knowledgeable.Enjoyed it.
Jeb was an excellent salesman.
Tessa was amazing and was super helpful! If i need another mattress any time soon i will be sure to go back and see her! She was so awesome! I recommend going to see her in Flo Mo or the Denton location!!! 😁
Tessa was great. She went above and beyond. If you are shopping for a new mattress I highly recommend stoping by this place.
Great experience buying a new mattress. Super responsive. Great value.Asif was awesome. Highly recommend.
We went in already knowing the mattress we wanted. We were given a couple other options, but ended up going with the one we had previously decided on. We left with the mattress, free adjustable base and free pillows. Financing process was quick and painless. Very happy with our experience!!
Kenny was very knowledgeable. He was very patient with me as I had numerous questions and had to try nearly every bed. Although he had to juggle several people at the same time he always made sure I knew he was there for me. He really knows what customer service is all about. They had a large selection to choose from. This was an excellent experience for me. Kenny is very nice, personable and very knowledgable. If you need a new bed, ask for Kenny!!!
I went in having no idea which type of mattress I wanted and with David’s help I was able to find just the right one for me in than an hour!
The gentlemen who helped us buy our California King mattress set was very helpful & knowledgeable in the different types of mattresses. The mattress set we bought was a top of the line pillow top set. It was about average priced. I thought the sale that took us there was misleading as I didnt see where we saved any money, but this a family owned business & they donate matresses to charity so I was okay with that.
My wife and I shopped in store and online for our next mattress. In the end Kenny at Sleep Experts in Flower Mound presented the best experience and deals on the widest variety of mattress. He was excellent at helping decide on a new mattress brand and type. I will buy more mattresses from them.
We had a warranty claim on a defective mattress, the companyBrags about how great the warranty is.We were provided a credit for 800 less than we paid for theOriginal mattress. Then we chose an exact replacement andWe’re charged an additional 800.00The employee said company policy is you do not honor theSale price which is what we were charged the 800.00You may have won on this transaction as far as I’m sureThe 800 covers your cost of the mattress.But you have lost a customer
As a fresh 21 year old, I dreaded buying a bed. After my experience today with Kenny, it almost makes me want to buy another bed! He was so accommodating and helpful, I can honestly say I had a wonderful experience. He truly wanted what was best for me, and I could tell! I would 100% recommend this location and Kenny Petersen to anyone looking to buy a bed! 10/10!
Love tessa she’s great :) got an amazing deal with great service
Kenny Petersen worked diligently. We found a perfect fit because of his professionalism. He valued an effort to let me and my fiancée understand which mattress would fit based on sleep science.
Went in window shopping and left with the best setup I’ve ever had in my life Gabriel made everything seem less and easy he really knows his stuff I hope corporate can see this he’s a quality employee!
We have had nothing but a positive experience from this boutique Sleep Expert. Very knowledgeable Manager (Amy) with amazing expertise regarding the mattress industry. We love our bed & pillows. Great location. I highly recommend this store.
I bought a new queen bed from Amy last Sunday, she was extremely helpful and knowledgeable. She made busing a new bed very easy. It was delivered the very next day and set up. Everyone was very professional. Thanks you! Ive been sleeping like a baby....
Good help great deals would recommend
I purchased my beauty rest black hybrid mattress on an adjustable base from Amy at Sleep Experts. She helped me find the perfect mattress for my lower back pain. The adjustable base is amazing! I am a nurse on my feet for at least 12 hours a day. There was no pressure with Amy, just sleep expertise! When I purchase new mattresses for my kids this is definitely where i will go! Thank you Amy and Sleep Experts!!
Thank you Kenny for your assistance in purchasing 2 mattresses for my daughters. You listened to what I was looking for and led me to purchase 2 mattresses at a great price! The adjustable base was a big plus for a nephew who was coming to live with us as well. Smooth purchasing and delivery process.
Kenny was very sweet. We took a fun test to see which bed worked for us . He helped us and took his time on us to find something for our budget ! We got our bed and it’s hard getting out of it ! Thank you Kenny and the other salesman for making us very happy !
Great deals would go back
Tessa was awesome. She was friendly from the time we entered until we left.
Awesome news. New leadership!!! Mark and Michael have recently taking over full responsibilities for Customer Engagement. We found top notch integrity, honesty, value and guidance. We highly recommend this team for all your sleep mattresses. Look no further.
I had the best experience at the Flower Mound Sleep Experts store. My decision to purchase was based on the professionalism & knowledge of the store manager Mark Bridges. He was so very helpful. At the end of the day, after all my research, I could have purchased online, but chose to do business with this store because of how I was treated. He really listened to my concerns & made excellent suggestions, together with expert match system. If you are in the market for a new mattress, I highly suggest a visit to the Flower Mound store!!! You won’t be disappointed.
Shopping and delivery experience were great! Kenny was very helpful and professional in finding the mattress I needed. Delivery was prompt and smooth! I love the quality brands Sleep Experts carries.
I visited this store yesterday to purchase a new queen mattress and box springs. Mark Bridges was most helpful and knowledgeable. He helped me make an educated decision based on my personal needs and did not try to sell me the most expensive mattress. I was very impressed with the Expert Match Technology. I was in and out within an hour and my delivery is scheduled for Sunday and they will take away my old mattress and box to refurbish and donate to charity.
Thanks for your patience and kindness upon our visit. Texting to order matress is also an added bonus during the pandemic. Thanks for everything .
I had the best experience at Sleep Experts. Amy was very knowledgeable and helped me select the right mattress based upon how I sleep. Highly recommend when selecting a new mattress.
Amy was the one who helped me out. Amazing service! She helped me find the best option for me. Took the time to explain everything thoroughly. Great experience!
Excellent experience!! Very knowledgeable sales person!!! Great price !!
This is the second bed we purchased from this location. We had our comforpedic for many years and loved the bed. We were so pleased with Sleep Experts we came back for a new bed. Mark was very helpful and we found the right bed for us. Mark gave us a great deal and I am very pleased. We delayed delivery to meet our schedule. Great experience!
Excellent customer service. They made picking a mattress effortless and budget friendly.
Great customer service. Price match was a bonus. Would do business here again.
Great service!! I called ahead of time and the gentleman had the product ready to go when I arrived.
Gabriel was very helpful and knowledgeable! Can’t wait to sleep on our new mattress! And if for some reason we don’t love it, they will take it back! Can’t beat that! Thank you!
Our sales person was very professional and helped us find a new mattress that fit our needs. Daniel was very Kind, courteous and not at all pressuring.
Our sales person spent a long time with us and was very helpful, patient and friendly
They were quick and awesome.
Tessa is awesome!
My wife and I just purchased a new mattress and Amy was our sales associate. She was very knowable and helped us through the whole buying process. We are very satisfied with the service we received from Amy and sleep experts.
I have been looking for a King size bed wirh a base for comfort and class as well as great customer service. Mark Bridges in the Flower Mound store exceeded my expectations and I am so grateful I bought a mattress with a base that is out of this world! I am totally stoked and enjoying a great sleep quality by the experts!
Had an excellent experience during purchase process at Sleep Experts and staff was very kind and helpful
Jeff was amazing. He help find us the perfect mattress and for a great price. This was the easiest mattress buying experience. Me and my husband finally have a mattress that makes it truly hard to get out of bed.
Wonderful “expert match technology” to help one narrow down which mattress will fit you for a happy sleep. Great sale right now. Helpful sales staff.
Friendly, excellent, knowledgeable . We were very impressed with the time he spent with us.
We were happy with our experience! Until we realized this place is grossly overpriced, and HIGH PRESSURE SALES.However after trying a second mattress that they delivered for $80 dollars weve given up on the bed. You get someone else rejected mattress delivered to you as your replacement for the new one you just purchased. The spent most of time trying to sell us on back sleeping which doesnt work for us. They barely would let us trade out first time tried to convince to wait. They didnt have I king option in the store for us to even look at. We decided to chance a queen since king wasnt available to see and is over $6000 with the base and all like we wanted. We now have a $3500 guest bed no one ever sleeps in and have moved back to our over 10 year old 600$ mattress. They are a extremely high priced marked up store for mattress. They didnt have the sleep experts expert watch thing there to measure our pressure points etc??? We screwed up dont make the same mistake as we did.
Excellent place to shop, my wife and I are very happy with the purchase and with the great attention and kindness of Kenny!
Recently purchased a queen sized bed for my teenage daughter at this store. This is the 2nd time we have purchased a bed from Sleep Experts and the experience has been great both times. We walked in and were greeted promptly. I told the sales rep. what we were looking for and our budget. He showed us several in our price range. He answered all our questions. My daughter tried 3 different mattresses and decided on one. We wrote the order and paid for it. The whole transaction took no more than 15 minutes.The next day, the bed was delivered by two extremely professional men who took great care getting it up a very difficult stairway. The new bed was set up in a matter of minutes.I highly recommend Sleep Experts. The prices are fair and the service is outstanding.
Michelle was very friendly, knowledgeable, and she gave me an excellent advice how to choose a nice mattress that fits me the most. She took her time to explain me everything about important details that I should know and I am delighted with my new mattress and pillow! I got these at an affordable price, and I highly recommend this place to anyone!!!
Friendly knowledgeable staff helped find the right mattress for my back issues.
Great store to work with! We had a hard time deciding on a mattress, and had our original returned to the store when we didnt like the first one. They were very helpful and got our mattress replaced with a new one we like
Mark helped us and he was great. Very informative not pushy trying to sell us anything. Very patient and kind, will recomend.
Tessa was a lot of help!
Went above and beyond!
The lady who helped me was kind and friendly. I had to carry and load my own matress but I guess the male customer to female worker thing 🤷
This location is convenient and they were extremely helpful in selecting a new mattress. Low stress sales environment and offered sale pricing without needing to haggle. Even delivered our two new mattresses the same day.
Amy helped my girlfriend and I today!!! She was extremely helpful and made sure the mattress worked for us and our price range!
Kathy helped me find a pillow to help with my neck pain and was very courteous. She let me try every pillow and did not rush or pressure me to make a decision or to make a more expensive choice. I have been very happy with my new Columbia cooling pillow.
Mark Bridges helped us find the perfect mattress. Excellent mattress knowledge and customer service!
My son bought his 1st apt. bed and wanted a good one. Tried out several after having the mapping done and found the mattress of his dreams.
Mark went above and beyond in helping us, I will definitely come back and recommend my friends
My husband and I recently purchased a foam mattress from this Sleep Experts location and we love it! Mike Hickey, the sleep expert who assisted us, was knowledgeable and helpful. After our experience, I would recommend this location to anyone looking for professional, hassle-free mattress shopping.
Fair prices, very good customer service. Helped pick out the perfect mattress.
I had awesome customer attention
Great selection. Something for every taste.
Jeff is great to work with. Great service, great staff.
They were helpful, smart and kind. If we did not go here I think we would still be looking for a bed
Ron helped me out big time!!