6:10 AM really is the best time to go to Home Depot. Seems like there’s an associate in almost every aisle. I wonder where they all go in the afternoon? I did have a couple of specific items I was on the hunt for and received about the same experience is when people are queued up From the associates.

If you want to save your time and money just go to Lowe’s. I’m never shopping at Home Depot again, your policies our garbage and make shopping with you guys a lot more complicated. Liz has never given me any trouble .

Visited Home Depot to see a stove and refrigerator that we wanted to purchase online.I was assisted by a very personable young man named Oliver in appliances, he was very kind and patient, showing me the items I was asking to see, answering all my questions, and if he didn’t have the answer he did asked other associates for guidance .I was very content with the items and the kind associate, that we bought the Stove and refrigerator, and are now in our kitchen….Thank you 🙏

For 20 minutes I stood in an isle with a cart no employee even offered or ask to help me. I have only 1 arm but I was able to take 4. 2x8 x 12 4 racks high by myself with one arm. I cant imagine avoiding helping people, thats why I was there

Shopping for paint. Great selection of colors. Prices were competitive. Have used Behr paint in the past with excellent results.

Went in to get N95 masks. They had them. Thanks to allHome Depot is a fun place to shop.

Ive been to multiple home depot this one was the best that Ive been to the people knew where everything was

Super helpful great help there always talk good selection

Pleasant and helpful sales people. Reasonable prices.

Found everything I needed and more. There were plenty of staff on hand to answer my questions, too.

Todays shopping experience was great!Found the items we need and the staff was friendly. Clean store and well stocked.

Well... Its a H.D.

DO THEY THINK WE RE ALL THIEVES ? I went to buy some Smart Home light Switches and there were only one in the shelf which was enclosed in a security cable. I checked their website and it shows 35 available in that store but they were showing only one in the shelf. Asked an employee to get us 6 of those Switches and the guy went to ask another guy and the another guy went to get ladder and the whole drama took too long. We left and went to a near by LOWES store.We dont wanna go to this Home Depot store anymore. They really think their customers are thieves.

UPDATE. After failing to repair the awful install, this Home Depot is trying to walk away from the problem. There are still terrible seams in our carpet! The next step will be the BBB.DO NOT buy carpet from the Folsom Home Depot. We purchased Carpet for install 3 months ago. The very next day, we noticed very visible seams throughout the job. They tried to tell us that the seam would fade after a few weeks. They have not. There is an enormous seam through our bonus room. The Folsom Home Depot is now saying there is nothing wrong with the install or the carpet. They refuse to stand by their service. Go to Lowes or another carpet company.

We always find everything we need here to complete our home projects. Prefer HD over Lowe’s.I visited the garden depot recently and all the spring flowers look amazing. Picked up some roses and potting soil. Can’t wait to plant them.Also bought a new bathroom fan. They had many choices and I was able to find the perfect one.

It’s a Home Depot. This location does seem to usually have everything I come for, although the checkout line can sometimes get long.

Really easy Home Depot to get too. Great service, easy to return items. No questions asked!!! Had everything I needed.

The old blonde haired guy working the paint counter was so just now so incredibly rude. (Didnt have a name tag)His facial expression, demeanor, manors and the manner in which he spoke to me was completely uncalled for. Was just asking to match some paint. He could have just told me the machine was down. He maybe was having a bad but that wasnt necessary. He was leaning on tje counter picking paint off his nails. But treated me like I was ik interrupting his tasks. Dont worry Lowes look care of me.

We went to get some tools which showed 23 available in their website. The store employee could not find more than one. And an electrical switch which cost only 50 bucks had a black security thing tied to it... looked like they d make a loud screaming noise if touched. So we didnt even bothered to buy it. Instead went to Lowes, 5 minutes from Home Depot.

Grat people and good supplies for decent prices!

For some reason this location wont let you purchase gift cards at the self checkout like other locations. But dont worry they have the gift cards hanging on the self checkout registers????????

My only beef, dont segregate your employees to specific departments. If I see an orange vest in an isle and ask them do you by chance know where I can find X item? And get a response of I dont work in that department or youll have to ask the front desk OR I dont think we carry that

Customer service in the different departments leave a lot to be desired. But overall its a nice store. Busy almost all the time but nice

Who doesn’t love the Home Depot. Employees are really friendly and helpful

Rented a dump trailer from here, staff was extremely friendly and helpful.

Great variety of flowers, indoors and outdoors. Nice and helpful staff.

2 different stores. Inside is great. Garden must be where they put the rude, incompetent employees. If the outdoor employees don’t feel like working and providing service then please quit.

Good prices, and a great cell phone app for locating stuff in the store yourself. The online pick up area could be managed better.

Experience at this store is fine; however, their over the phone customer service is terrible. Unfortunately I have had to call the store a couple of times for some replacement parts and every time I call I’m transferred at least five times. Also, I am on hold for an average 75 minutes before the call is disconnected from their end. This is very annoying.

Friendly workers who can answer your questions and direct you to where you need to go

Go early for a peaceful visit. Garden center is like an overflowing Garden of Eden!

Good selection of all home repair, building, outfitting and decor needs.

Plenty of Christmas decorations and barely any Halloween decorations...in October. Staff is friendly!

Ted, in the kitchen, bath & closet design department, is amazing and took great care of us in our cabinet & counter top redesign!!!

You need to build, fix or repair? This is the place.

Everytime i get lumber its a super slow checkout to get out of the store. And we are NEVER offered help when we come in. its ljke they avoid customers. lame.

They had the 12 foot ladder that I needed to change 3 bulbs on a 13 foot tall chandelier. The person at the counter saved me the trouble and cost of not getting the 14 foot ladder I asked for originally. Appreciate their expertise.

This home depot is great, always find what I need and the employees are super helpful.

The wood quality at this establishment is not satisfactory. The pine I bought was to soft. I wanted some good maple wood but yet could not prevail. The pine wood was so soft, my morning wood was harder. I expect the wood to be as hard as hard as netherite. It isn’t so please fix this. I don’t actually do any woodworking or construction but I didn’t like the wood. But walked in and found the wood smell absolutely disgusting. I cant express my dissatisfaction with this place.

I work there as an associate in the Lumber Dept!

Great place to shop;although, can get very busy

Friendly staff, have what I always need at a good price

Love the place. Although didnt find a semi transparent wood stain color that would work for me.

Nice people but un organize :)

Home Depot is the place for all your moving supply needs! Nobody has better prices and they keep everything in stock. I had no trouble getting everything I needed for our move (large boxes, giant bubble wrap, dish protector sleeves. And as a bonus, I even bought beautiful doormats for our new home!

It was hard to find what I was looking for, but the customer rep found it for me.

One of my favorite places!

Good place to get home things and pants.

Big box stores known for lack of help and or finding employees to help. Well, this time was different. As I struggled to get through to the store from the curbside pickup lot an employee came up to my vehicle and assisted me with my order. I felt bad because I wish I had something to tip him with. Keep this trend going Home Depot. I may become a regular customer. Merry Christmas and happy new years to all y ok your employers.

Nice place 👌 to get many tools .helpful .worth. good price. Great product. And interested.

The guy working in plumbing today (which I could remember his name!!) was SO incredibly helpful. I have been to 3 Home Depot’s with the same project and this is my first success getting the parts I need. He listened to what I needed for my odd drain project for an outdoor sink and helped me to creatively find a solution!

Had a great experience renting a truck at Home Depot. Who knew they even had trucks for rent. My only complaints were they said the truck was sanitized but it clearly was not. And when I went to return the truck noone was at the counter so it ended up adding more time to my rental. Overall, a good experience and I will rent from them again.

The managers are knowledgeable but some employees are hard to work with and stubbornly wrong especially when you have husky tools that need replacing. Everything we were looking for in flooring was out of stock and nothing was organized

Cant go wrong with home depot.

Friendly staff, knowledgeable. I’m well taken care of when I shop or order at Home Depot . Did many projects this summer . We helpful staff . I use the pro desk a lot .

Just looking around the store. Plenty to look at.

No one to help in entire store. Gruesome hot day. Only descent employee is Breanna at Nursery check out.

Excellent selection and reasonable prices. A 10% military veterans discount is a plus also.

Have almost everything you need for home improvement.

The closest Home Depot store is my go-to place for just about everything. Excellent selection of items and everything is always in stock. Easy to find what Im looking for. Very hard to beat when it comes to prices, too.

Best place to fulfil your hardware needs

Be careful shopping here!! Saw many people not wearing masks throughout the store and no one even trying to inforce that they should be worn...

They think we re all shop lifters. I dont like to go to a store where we are treated as suspects.

Last time ordering online, the time it took to wait for someone to bring me my order and then for everything to be wrong in the order I could have gone in and saved time.

Great selection of plants and flowers

Today was a easy visit because I got there at 8am. I needed a few random things but also to get a key made so i needed to find help. Normally when I have a situation where I may need finding help or have questions I prefer to go to Lowes because they simply have more staff available on a regular basis. I say this with years of visiting both stores on a regular basis. Fortunately I have both options close but Home Depot is the closest so for that it gets most of my business.

It is Home DepotWhat else can you say. The go to place for everything for the home.

Great selection of spring furniture, garden tools and nursery..

It appears that the best time to visit this store is in the morning. Every visit I have experienced in the afternoon has been met with poor customer service and impatient behavior. This visit to Home Depot was outstanding. The employees were patient, patient, very knowledgeable and looking to help someone. It appears as if the management staff overstaffs the morning shift & puts their best employees on in the morning. In the afternoon they appear to be short staffed and over worked.

Great customer service. They were very helpful.

Not too crowded for a Sunday afternoon.

Denied a cash return YET AGAIN, even after getting the better business people involved, it took so long I couldnt find the receipt anymore, the better business people made retail equation give me until January 2nd to get my return, even specifically stated without a receipt(Although I want that reprimanded stating I had the receipt originally, and have told the better business people that as I HAD a receipt the first time I tried to return the item) but nonetheless the current solution gave me a number for what was going on, and since it was linked to my RAR an ID should have been enough for me to get my money back, but no, I HAD to take store credit apparently even though I specifically had something saying this 1 time was ok to return for cash AND I could do so without the receipt(again I want it changed to state I originally had the receipt the first time). Either way poorly run, whats the point of offering a solution if the bussiness involved refuses to uphold their end of the bargain. Straight up dishonest, they solution which lied and said I didnt have a receipt originally was literally just something for the public to see. Dishonest af these guys literally stand for nothing they preach about.

Use the app or website to find what isle your items are on.

I wish you had more employees it is difficult to get someone to help you unless you are there very very early in the morning

I suggest going to Lowes for better customer service.

Few workers offered help loading my cart and also my truck of several large tote boxes and several cardboard boxes! So thankful!

Bought propane refill. Walking to car to get empty tank and HD EE calls out to me, I walk back, advised out of propane. Offered to pick up tomorrow, told not sure they can do that and come to customer service. Followrd EE past line and EE realuzed and told me to get in the line....for a refind on the tank of propane I was sold. 🙄 waited and got newbie...seasonal worker that neefed help.... ugh.... Home Depot, you used to be so good🤔

Ok selection and helpful staff, but poor mask enforcement during a pandemic. What is the point of requiring masks when you let anyone in without one?

Well stocked and lots of parking. Staff is great and helpful. What more do you need?

Home Depot has just about everything. Good prices helpful workers.

Tool rental experience was very smooth and easy.

Staff helpful, wish more customers would take our situation more seriously.

Bought planters, soil & rocks for the botton

Friend purchasing 40ft aluminum ladder wasnt a problem. Of course, Home Depot had a supply of them. It was getting the beast home that was the challenge. But got it to my friends house without a mishap.

Had the Screws I Needed, But Its not good that prices have gone up so much 😕

Although I am a frequent of home depot, Its customer service and online / store pickup / curbside pickup needs a little TLC. Ordered 9 simple items at 11 am and it is 5 pm and still no order. 🙄

The Home Depot in Folsom has really diminished in their customer service. They have quite a few associates that seemed bothered if you ask for help, or they simply dont have the knowledge. Worst of all, we recently rented a mini skidsteer and the rubber track broke within an hour of use. We had to bring it back in immediately to get a refund (we were advised), which stopped work at our house for hours. Then had to wait 45 mins for a manager to approve full refund. Unbelievable!! No credit or anything for wasting our time. From what the employee told us that helped us, HD does not fix their equipment until it breaks, not taking preventative measures, like maintaining their equipment for their customers. I have always liked HD, but it seems there are major issues at this location. We will go to Lowes or Greenback Rentals for our future needs. The Folsom Home Depot needs to conduct a customer survey and are in need of management overhaul!!

Friendly help. Clean store

The thing I like about Home Depot is that they always have what I need or at least something like it. Also, the employees are always straight up with you. maybe it is because they generally hire people with construction experience. I just love the no nonsense attitude of the staff at this place. Dont get me wrong the people skills are definitely there with the employees, but they dont hesitate to tell you when whatever crazy plan you hatched to jury rig something wont work.

The paint department made my samples fast and were very helpful.

The quality of a home depot is directly related to the quality of neighborhood its located in.

Taking the lead on big box home improvement store customer service. I drive past 2 different Non Home Depot home improvement stores to get to this Home Depot due to their superior customer service. Keep up the good work.

The staff Ive questioned on various subjects either are knowledgeable or know who on their staff is for the subject. And in two cases have been honest enough to say I have no idea, please let me know how that works out.

WORST HOME DEPOT CUSTOMER SERVICE AND ASSISTANT STORE MANAGER ZACK WHEATON IS A JOKE!!!! GET SOME PROPER TRAINING IN THIS STORE ASAP! OR NEW MANAGEMENT! WOW JUST WOW IS ALL I CAN SAY. WHY ARE THE RUDE PEOPLE IN CHARGE OF THE CUSTOMER SERVICE DESK???? WHAT THE HELL HAPPENED TO HOME DEPOT, LOWES WILL GET ALL MY MONEY NOW AND YOU WILL BE HEARING FROM MY LAWYER ABOUT THE RACIAL AND SEXISTS SLURS I HEARD WHISPERED BETWEEN EMPLOYEES ....not okay!!!

Awesome customer service. The rental department is awesome really came through for me after hulk let me down.

Grape variety great service

Very clean orginized staff help me look up an item very professional

Always able to find what i need. I always check the website before going to the store.

Perfect Paint Match! Thank you, Home Depot of Folsom, Ca.

Art store essal $125Home Depot......$10Board $8Nails $.85