The guy was amazing. Great customer service. Ive been coming here since they opened. I went and added 5 lines. The guy looked at my account and showed me how to save money. I love Verizon and will never go anywhere else

Very helpful. There is a bit of a wait when you arrive. They also do not have very many phones in stick, due to the shortage of everything. I would try and order online first. Everyone in there helped me get the best deal and will help you place your phone screen on.

Had issues with an order attempted over the phone and online. Went in to this store to get it resolved. While there, this store took great care of me and managed to help me order my sons two phones. They mistakenly ordered one in 128Gb instead of my requested 256Gb. I returned to the store and was helped by Ericka. She corrected everything and made the entire process painless. Her level of service immediately reminded me that she had helped me during my last upgrades as well. By far she is the most courteous, helpful, and technology savvy Verizon associate Ive had the pleasure of being helped by.

Have a bad customer service experience from Mari

Spoke with a mgr, not personable at all, got my pixel 3xl working, but said couldnt help my pixel 3, said there are orders on that phone, she cant do anything with. She shouldnt be a manager of the store not friendly at all, name starts with a N.

Our representative Patty was extremely helpful and friendly. She helped us get the right plan that fit our need. She offered several different types of phones and allowed us to choose the best one for us. She took the time to help set up and transfer all information from the old phone to the new phone. Thank you Patty!! You were awesome!

Verizon made my day! I did not know they were now appointment only. The manager made the decision to still help me. He took my phone in the store, ran some tests and determined it was eligible for replacement under my warranty. I really appreciate the fine customer service that was given to me today. Thank you Verizon!

Thank you Patty for helping us. New phone, new smartwatch and upgraded service. She took the time to answer all our questions and we were out of there quickly.

Ericka was great help and very professional. Did not pressure us into a sale and explained very thoroughly a plan that fit best.

Awful customer service I have ever experienced, super disorganized store. The guy with the spikey hair says that there is a 1:1 ratio while he has 3 customers with him while having his mask half way on. It doesnt make sense if a family comes in all wanting a new phone and we have to go in 1 by 1 it doesnt make sense while at the same time theres a huge line out the door and only 2 people working. Awful service, awful organization, awful rules, awful employees except the security guard, hes the only nice one. Do not come in unless you want to wait hours

This store rocks. I always get the best service with them. Phone support socks but these guys and girls here I think help to keep Verison afloat 100%

Best Verizon in town.

Worst place ever. Rude and impatient. Candace who by the way was not wearing gloves or a mask .acted extremely impatient and unprofessional.. For being in a company known for their customer service that i. have been a customer for over 20 years have never had to deal with such nonsense. She also acted like my husband^s phonev was contaminated. I would seriously look into her job performance and the way she inappropriately handles customers.

Got me Straight took care of all cell needs Thanks George

Poor customer service

Quickest, easiest phone shopping experience ever. Ordered phones online via the Verizon app, received an e-mail when my order was ready for pick-up. Only had to wait a few minutes for someone to help as we wanted to have Verizon help with setting the phones up. The associate was super nice and didnt even laugh when I asked a dumb question. He was also very helpful in advising us about the bundles offered (wireless charger, phone case & protective glass). He even put the glass on the purchased iPhone in about 30 seconds...definitely a professional.

It was a great experience coming here. The sales man told me how to get a discount with my bill and I also picked up a Galaxy Watch. Great time here

Ive only had one problem at this store with a male manager. Even though it got kinda heated he still fixed the issue I was having and I left a happy customer. Everyone is always willing to help.

Always have great service here. My and my wifes Motorola Force phones both has batteries that were dying prematurely. Got Samsung Galaxy 9s as replacements, shipped to our house next day. Thank goodness for insurance.

Georges line of service

The associate who helped me at the north Fontana location was great. Pretty store. Will go there again.

Love love love Verizon! VERY helpful and friendly staff. The gentleman who helped me was even nice enough to apply my new screen protector to my already badly cracked screen.

THE WORST STORE!! Not playing when I say the rudest customer service ever and am not just talking about one person am talking a few of them cause it right down the st from my house went there a few times but never again So we left that store to go to the Rialto store off the 210 SUPER NICE AND SO Very HELPFUL TRULY THE BEST

Was assisted right away and was introduced to a good bundle, 2 S9+ Otter casings, fast wireless charger and 62GB micro SD for $140. Its a good deal!👍

The wait times can sometime be extreme. Ive waited over 45 minutes to talk to someone after being checked in. The staff is always nice and accommodating but Verizons policies can sometimes be inane. If you can get what you need online and do it yourself at home it is usually the best option.

I went to this store with questions regarding my Cloud content disappearing and technical question about my phone.The female rep came to help was cold, inpatient and bitter. I stopped her and asked are you having a bad day? You seem rough helping me. She told me to consult an I.T person via phone, which helped greatly with unbelievable kindness. The Managers attitude wasnt much better.Ill go to the other local store that trip over themselves to be professional and helpful.

Went in for an upgrade. I new what I wanted but had to ask for them to help me set it up. I am techie but I keep my phones forever and it just makes it easier for the Verizon sales rep to set my phone up for me since I am there and there is no line. I didnt buy any of the cases or screens because they are just simply overpriced. When paying about a thousand dollars for a phone you would hope for a little better service or just simply ask if I need help setting it up. To his credit he did get it going but could have been more clear about backing up options and things that someone should do when updating phones. I would go back there but make sure to ask them questions and engage.

Love going here always helpful Reps

They had great displays and the people were very helpful.i think that this is one of the greatest Verizon store Ive ever gone to.

I would never come here. I went in for new phone chargers. I ask the rep about my corporate account discount on accessories being 25%. She looked me right in the face and said, no, you only qualify for a 10% discount. I called Verizon to confirm, and I was told it was in fact 25%, if I order them through my Verizon. I know you male comission, but at least be honest with me.

Wow,wonderful ppl.got best help,went fast.an a+++++++.Verizon we love you

Ive upgraded all 5 phones on my family plan, I keep going back to this store, I keep going back to get assisted by Timothy! Tim doesnt push on any products on us, we always get only what we need. If there is an issue with our account he fixes it, even is he needs to get on the phone with their customer service and argue on our behalf. Friendly staff every time Ive gone there!

I truly appreciate the excellent customer service I received each time I visited the Verizon store on Sierra Lakes Parkway in Fontana CA!

The dumb blonde, Elise, or whatever, was very unprofessional when handling my case. I had purchased a phone there less than a year ago, and for the last couple weeks, the phone itself stopped working. I pay my bills on time and had no issue until recently, where I could not send or receive calls and texts. A gentleman there replaced the SIM card on my phone free of charge, then a week later, same issue. Explained to the girl what was going on and that the SIM card was already changed. She had a hard time not knowing how to log me into their system, and put in another SIM card despite me telling her that wasnt the cause. Clearly, she didnt know how to listen. She even asked me why I had purchased a pre-paid phone and why I didnt go for a normal plan, which is none of her business and she had no right to ask me that. I told her money doesnt grow on trees like they think, and she told me to just go to Walmart to buy a cheaper phone there. I never in my life had been so insulted when dealing with a phone company. The store had another issue of not being able to order me a replacement, as their excuse was their system was down. So I left and got a phone through Sprint :) Worst Verizon experience ever.

Been a Verizon customer for quite some time, and I needed to upgrade my plan. So far happy with service, new phone, and new package.

Andre was of great help, would definitely recommend coming to this store, very friendly and welcoming.

The manager by the name of Chris is a complete douche- definitely needs some training in communication & customer relations. Completely appalled with his immature behavior.To top it all the wait was incredibly long.

Rudy Was very informative very polite and how to save money

Fast and courteous I was in and out in like 20 minutes.

Worst store ever. Do not shop here.

Friendly service solved the issue with my phone quickly.

Sales rep that help was a rip. I just came in for an upgrade and was told i had all these special offers/ promotions to see a $400 bill later. And i couldnt take anything back even if they were unopened. O was also told about the screen protecter that there was a reall for the S9s and that they would call me once the new ones were in that covered the full screen. Went into Verizon to find out that was BS too. Done buying for the Verzions stores and sticking to Costco.

Great customer service, awesome engagement.

Not a big selection of phone cases. Nice remodeling job in the store though.

Waiting lines to long to wait for service, need entertainment or speedy service for purchase. Verizon world dominating corporation must need better customer service for human domestication

John was very helpful and very interested in my needs thank you Verizon for having exceptional employees.

We were at Sierra Lakes Fontana Verizon whereby Ms.Erainna Hernandez took care of us. She is the most highly professional and helpful person we have ever met at verizon. We congratulate Sierra Lakes Fontana Verizon for hiring such a competent staff member.Ileana Viscal

The tech was extremely helpful, profession and knowledgeable. Exemplary employee!!

Kiosk machine available for bill payment. Nice

I went here to buy a phone. My decision was made I just needed service. I waited over an hour to get waited on and then the girl (and I mean girl) was so incredibly rude to me and another woman standing nearby that I just had to leave.

Great store ! Good service

I started my day today by searching online Verizon Prepaid Plans & Sim Cards, and I found out that this Retailer provides these services. I called them and a gentlemen by the name of Juan assisted me. I asked if he had any sim cards in stock and he said yea. I told him I would be there in an hour and when I showed up he greeted me. He helped me out quickly by activating my Verizon phone and adding service to it. I was in there for 15 min max from the moment I walked in and walked out. I am truly pleased with the service provided by Juan and happy that I got the unlimited plan by Verizon wireless. I highly recommned this location for friendly customer service. The service provided to me was unique so dont expect to walk in and out of there in 15 min or less every time you go. Check google for peak hours and try to go when the peak is at its very low or call to make an appointment if possible. I hope this was helpful.

We got great family plan plus a big rebate

Poor and false advertising, they tell you a price on the phone and when you go in they say different

I saw the bad reviews but I wanted to give them the benefit of the doubt but for what I read in the other reviews I had the same bad experience with Tim. Not only did he not understand what I was initially talking about even thought its their product, but he totally made us feel stupid because we didnt want to change our contract even thought we would save ourselves a big $2 dollars a month!! Really horrible customer service, no patience and careless about our needs.

I read the reviews but thought Id try it anyways. Lidia was rude from the 1st. .. I thought she would get nicer as we went along but oh no... just the opposite. .. Lidia got snottier ... what a mean young girl... too bad... wont be back.

Bad company. Make money by ripping off consumers. Common sense. Thats why their earnings are huge.

Good store. Always helpful staff and never crowded.

They were very helpful and amazing

Service was excellent! Anthony was knowledgeable, curtious and polite!

Lidia is a great Verizon rep! Always happy with this store.

Help was great there and the young girl was very helpful

This used to be my go to vzw store. Associates were always nice, courteous, and helpful. After this experience I will never be going back. This woman didnt give 2 shits about anything coming out of my mouth and was more ready to refer me to the 800 customer service number. In fact she did say that she couldnt help me and said I would need to call them. Her demeanour and lack of customer service ability just proves this location has gone to crap. I hope someone reads this, as Ive been a vzw customer for the past 12 years and this was by far the worst scenario Ive ever encountered.

Very informative representatives.

Ask for John, great service and very knowledgeable he knows what he is talking about. Can assist with all your needs, thank you John !!!

I was helped immediately. No wait and problem resolved.

Horrible customer service! Will never go back. No wonder that place was empty. The worse customer service from 2 representatives. The rep didnt acknowledge me, didnt even make eye contact and i was told to google my question. Really, what a lazy ass. I had already googled and i thought verizon would be a little more knowledgable of their products guess not. Why is verizon paying worthless people when you can just google your questions. Verizon needs to clean house.

Friendly staff and very helpful and professional

Went in to upgrade my phone was in and out in 20 minutes.

John V. Did everything he could to resolve my issue over two hours of trying sadly to no avail but remained calm cool and collected

Excellence service and experience

I got here in ten minutes from verizon on sierra and valley, yes ten minutes. It was 8:55 and I needed a phone bad. I knew which one and had cash, the dude told me its a 30-40 minute process........bullcrap the other store had me ready in 5 minutes but the last phone was already purchased, weird. lazy and no customer service, thanks a lot verizon.....not!

Could not know how to do anyting technical out this office

Worse store Ive ever been to in my life. Lied to me about everything, changed my plan and now, I cant do anything about. So no more verizon, no matter what the cost is

Brought my dad here to take care of a issue with Verizon regarding upgrading. one of the sales associate Tim was rude and getting frustrated that he tossed that iPad they carry around on the counter out of frustration. His excuse of it is that hes getting frustrated. When working with customers theres way to deal with it and thats not acceptable at all. No wonder they have bad reviews.

Verizon you need to check this location they lie and unhelpful we please ask if you can review all employees in this office. thanks your losing a customer now Im porting out and I have 8 line with them.

I should have read these before. I will never go there again. The manager named Chris does not know how to talk to people and needs to get socked in the mouth.

Customer service is mediocre. The individual who helped me was condescending

Very helpful and very knowledgeable

Very helpful and friendly people

Verizon great phone service

Great service, friendly staff

They arent good. They dont listen. Kevin Williams, solutions specialist, is a terrible assistant. I needed to know about my warranty and he just wouldnt listen and didnt care to listen.

Condescending staff. One more reason to switch to another carrier.

Nice employees.

Rudy was the best!!

Like it but always end up spending too much $!

Perfect

Too slow to get things going so many confusing plans sells everything full list price and sometimes 8 times the costs of it somewhere else ridiculous when a phone cost more than a 65 inch 4k UHD LED TV R U kidding?

This place socks the personal very rude and I was waiting for over an hour and they couldnt help because my old phone was not connected with the cloudAnd the rep was going back and forth with the Google search asking questions on how to connect to the cloud ????So I got irritated from this person I walk away from this stupid store Ill never planning to came back again f

Worst customer service I’ve ever seen in my life even the manager is rude don’t know what’s her name is, higher management from Verizon should check this place out .it’s a horrible customer service

Bunch of rip offs

Excellent....

Very good

👍😍😛😎

Service is ok

Rude and pushy

Good

Verizon

I like Verizon, but today the staff appeared preoccupied or uninterested.