My phone was using too much battery and they took it to the back and cleaned out the USB port and its better.

Jamie and Brandon were amazing at helping my partner trade in his old Google Pixel 2! We popped into the store about an hour before close and we were not expecting them to be super busy but they were. We just wanted to explore our options for a trade-in and thought wed be ignored since they were so busy, but they went out of their way to help find a great phone and we got the upgrade before we left! Amazing people and amazing service, we will definitely be back when I need to upgrade my phone :)

The Greeley TMobile could not help me with my phone problems so they sent me to the CORPORATE store in Ft Collins. They could not have been more helpful, understanding and just plain nice!! The could not solve the problems with the phone BUT steered me to the maker of the phone who is in the process of repairing or replacing said phone. I will be writing a detailed review of Samsung phones soon!

0/5 check your stuff before you leave. had service issues and went to bestbuy to get it checked out, had 4 diffrent warnings and alerts on it, failed the in store diagnostic. they shouldn’t of given us the phone back. just caused a massive pain, they fixed the screen fine but screwed so much more up.

Plenty of staff on hand. Short wait time. Knowledgeable staff

Steven Tolliver is hands down a true gentleman that goes above and beyond in service! Beautiful staff with great vibes. Very unique experience, look forward to next time I go.

Update: Was able to get help and answers I needed. Still not too happy with part of the outcome but very happy with the GM and all of her hard work. She is great. Changed to 4 stars instead of 3.Brandon was amazing. How fast they fixed my daughter was amazing. What wasnt, the 1400.00 they want to charge to upgrade. We left T-mobile for a reason after being with them for years and years. Now that Sprint has merged everything is all T-mobile. I have NEVER had to pay for upgrades. Not even when we were with T-mobile. Now this is their policy even though you are have to sign a 2 year contract...

Lets be honest, getting a new phone is a pain in the butt and time consuming...but, this location made it as painless as possible! We were first greeted by their super welcoming manager, Chantel, who listened to what we wanted and helped us make a wise and affordable decision. Bella has more patience than anyone we know and helped us with two new phones. She was friendly and kind throughout the entire process. Mark, the head manager of the store I believe, and the tech team helped us solve a big problem with transferring data from one phone to the other. The entire team really seemed to enjoy working there and together and well definitely be back! Thanks to this great store for excellent teamwork!

Staff was fantastic! This is a direct reflection on the company. Been a customer of Sprint for 15yrs. Now need new phone for the family and they wont match Verizon new customer offer. I get it...its the cell phone company game. Its just absolutely ridiculous that they dont offer existing customers the same deal as new customers. But who knows maybe Ill be a customer again on 24mos.

This T-Mobile store was excellent. It was clean, well organized, and full of very helpful and educated staff.They have a public restroom and water fountain, and they are wheelchair accessible.I had a very easy time getting answers and support for everything I needed.They helped me with a problem I was having with my phone and helped my friend get a new phone that far better suited their needs than the one they currently had.Their first priority did not at all seem to be sales and I had a great experience.

Nice and friendly atmosphere and workers (:

This T-mobile has great service. Dont get me wrong, most of them are good. This one was a great experience. The first time the woman helping me was knowledgeable, professional and friendly. The second time they were really busy so the manager decided to fix my phone after about a 2 minute wait.

My boyfriend and I got there we clearly saw that people were being assisted, which was fine, we had 1 person ahead of us waiting. We were even asked what brought us in and all we wanted was to know if we could get T-Mobiles home internet where we live, which is a quick probably 5 minute look up. We saw one guy leave for a break, again fine. The woman who Im assuming is the manager came out from the back and just starts walking around not really doing anything, says to us someone will be right with you, were like ok, by now the people in front of us are being assisted. And the other associate is still with the person he was with when we arrived, the presumed manager still just walking around. A few people start coming in, they get their name for the wait list, and a person who claims they have an appointment at 6 comes in and suddenly the manager can take a customer knowing that we have been waiting now at least 15 min., then the associate that has been with the same person since we got there just walks out either to go on break or clock out for the day we dont know, and I get it take your break but in the same breath you see its busy and know that someone has been waiting for about 15min. and this was also the same person who asked what bring us in and know its a quick 5 min look up. Very disappointed with this store. Will not go to this location again, better off at the location off John F Kennedy.

Some of the absolute BEST customer service I have experienced, especially the repair service! They were able to accept my walk-in-repair request and fix my shattered phone in 30 minutes! Highly, highly recommend this Corporate T-Mobile store.

Steven was super helpful! Very knowledgeable. Will be back to this store. Update to my review, went back worked with Chantel, she is amazing! Everyone at this store was great, they upgraded my phone quickly, everything was done right! This is my go to store!

They were fast and very good at there jobs.

At arrival we were assisted by a very rude woman and right off the bat you could see she was not having it and the few questions I had she did not answer and was no help.

Wow! This was my first experience with T-mobile since the Sprint/T-mobile merge. A few days ago, I first initially worked with Amberlynn who was quick and efficient in upgrading my device. So easy to talk to, super genuine, and very knowledgeable. Long story short- the new device I received was defective which lead me back to the same store a few hours later. I then received help from Dyango, and Chantel who walked over from their adjacent location to help. They took every step to make sure I left with a functional phone and delivered the ultimate customer experience. The teamwork and empathy within this team was noticeable and appreciated. Thank you!

I bought a phone from this location and when I returned after the case I was sold malfunctioned and had a small piece go missing I was rudely dismissed by Ryan and told to go buy a new case at Best Buy. He also tried to sell me a more expensive case and said that I needed to call the case company and file a claim with them since I have insurance on the case. This is not helpful because I drove to the location I bought the phone from and the case should not be malfunctioning. Also I have coverage on this case so I would appreciate service when I arrive in person.

I was sold 3 lines for $75 and I keep getting billed $155. When I called about it they had no explanation. Needless to say I’m furious and just warning others to watch out for their false sales tactics. Just another cell phone company with unethical sales methods. And the service is not great either.

Horrible just horrible they had me make an appointment just to sit there and wait over an hour I’m over this place. Another coworker just left as there’s a whole lobby of people. Need to get it together

This T-Mobile store has the best customer service! They are super friendly and very knowledgeable.After calling customer care and being transferred five different times (2 hours later, no joke)! I finally decided to go into the T-Mobile store by Foothills mall and get real help. I worked with Chantel, this girl is wonderful! She was willing to stay late to help me with my phone plan, which took so long I had to go back the next day. I made sure to have spare time and lots of patience. Chantel wasn’t giving up on me. So the wait was worth it. She really fought to make sure that I left the store with a working phone and the plan that I wanted. I honestly couldnt have done this without her help, give this girl a raise! T-Mobile should get more people like her working in customer service, there is no reason a person should be transferred 5 different times and on the phone for so long.

Great staff. Super Helpful.

I was there today in the store try to get my phone fixed for the third time and Tech guy was so Really Rude, I forgot to ask his name, wasn’t the white tech guy was the other guy .I am customer for over 17 years I never complain but today was ridiculous.BYE T MOBILE WELCOME AT&T .

WORST PHONE COMPANY EVER! Have a brand new IPhone 11 and the screen shattered after only a couple months and they won’t replace it or fix it. Mark a manager at the Footbills Mall location was absolutely terrible and didn’t help at all. He was more conceded about getting money then helping. I work for doordash and have to have a phone but he could have cared less and he didn’t even try to see if there was anything he could do. I will never use T-Mobile again or recommend them to anyone. They are nothing but a scam and have terrible people working for their company.

The staff at this store is always very helpful. They collaborate to fix problems, and are always friendly. I travel from Windsor for all my phone needs because they are so good

Fast friendly service.

Just a PSA if youre canceling your t-mobile account to switch with another provider be sure to switch on your EXACT cycle ending date. I only used SIX days of t-mobile service and am still being charged $75. Ridiculous.

I ordered 2 new phones from sprint over the phone. They are now part of tmobile. I took them into a loveland location, spent 3 hours and couldnt get either phone working. It took 2 days and sprint suggested i take them to this store. I was ready to send them back and was already annoyed but i took them over anyway. The tech Dyango at this location had my phone activated in 30 mins.. Days and days trying to get it fixed, 6 different techs had worked on with no results and he fixed it ridiculously quick. I highly recommended this location and Dyango as a tech

Super helpful, friendly, and knowledgeable staff! I needed to port a number from a different service and it was so quick and easy with them. Thank you!

Terrible costumer service! Terrible coverage, Terrible phones.

I enjoy T-Mobile and the discounts that were offered by the company but Ive left this particular location disappointed 3 out of 3 times in the last month. They seem to do everything they can to defer you to customer service online and do less.

Came here to get my new phone and buy additional items. Was met with the best quality customer service, which I already know how professional T-Mobile is. Great experience!

Check this out! I went to the foothills mall team mobile store. When I got there I met Ryan, who is one of the sales associates. I have to say he was absolutely fantastic to work with. His customer service was over the top. He made sure that I got everything I needed and wanted but also made sure that I wasn’t overspending. He wanted to details about every phone, gave me the best advice, and was just absolutely excellent to work with. I have never had such great customer service and I’m so proud to work with Ryan. Every time I come in there now he’s my sales associate. Not only will he help you save money, he points you in the right direction and doesn’t try to sell you anything extra. Thank you Ryan you’re the best sales associate ever

Eryne and Ryan are awesome. I came in 45 mins before close (yikes, I know!!) and they were so helpful, answered all my questions and got me out so quick. Thank you so much for setting me up for my trip to Jamaica!! Great customer service I love my new phone :)

The staff and level of customer service here is beyond phenomenal. I would especially like to give to kudos to Christian who took the time and went the extra mile to make sure I was perfectly happy with my phone purchase. He is extremely knowledgeable, super easy to work with and a huge asset to the store!

First off let me say that this is probably one of the best T-Mobile stores that I have been in. Its vibrant, clean, and has a nice selection of merchandise.Customer service is A+! I had the pleasure of being helped and greeted by ERYNE, the first time I visited and she went above and beyond to help me obtain what I was looking for. Now, thats not to take away from the rest of the team who were all sooo energetic and you could tell that they cared about what they did and how they presented their product.Did I also mention that prior to my second visit I was stuck in an airport in Atlanta and the manager of the store still managed to help me distance from long distance?I know theres no need to go to a phone store often, but I would literally go here just to eat lunch and hang out if I could.Keep up the great work team!

Dear Mark,I’m dropping you a quick email to acknowledge your employee Eryne Knipple.She helped my son Andrew Greenberg get a new I-phone today working thru a complicated situation.Aryne was extremely helpful, knowledgeable and professional.T-Mobile is lucky to have an employee with her skill sets and dedication to customer service. I was extremely impressed with how she worked thru a tricky situation so we could get Andrew a new phone today while he was in the store..Im happily posting this review to your yelp and google sites.Extremely satisfied!!Job well done!!!Sandy

Just stopped in today to check out some phones. Brandon was extremely knowledgeable, helpful, and friendly. He went out of his way to help me make sure I was able to get the phone I wanted. Great experience all around. Thanks Brandon!

Eryhn was an absolute gem! She was so kind and patient and sweet! Highly recommend this location!

T-Mobile has been amazing!!! We made the move to T-Mobile from Xfinity, saved a ton of money and far better coverage. Stop and see the T-Mobile team here. They also offer an amazing Military discount, I love that this company supports our Military!!! Mark, Christian, Kaleb & Amanda will not disappoint!!!!!

The staff here is AWESOME. Seriously. I’ve had numerous issues with my phone plan over the past year (mostly due to taking advantage of all the T-Mobile promotions that are offered), and they’ve worked really hard to make sure that I got the help I needed to resolve them. They are super friendly and knowledgeable, and there is rarely a line to wait. Why go anywhere else?

Unfortunately, I can’t really give a review for this store, because we were ignored for half an hour after coming in; I understand that they were a little busy, but business etiquette states that you should at least acknowledge the latest customer that walks in the door and let them know that you appreciate them coming in. At least say “we are a tad busy right now, but we will get to you in approximately X seconds; Thank You for your patience.” Technical knowledge, yes; basic etiquette...meh.

I worked with Chantel who worked with her Manager to get me my credit. She stayed late just to help me. If you have worked in retail sales you know what its like to have to work until your store closes at 8pm. You get drained and the last thing you want to see is a customer coming in just before you close. Chantel Greeted me kindly and with respect. She had a smile on her face and was eager to help. She resolved my issue within 24 hours. Thnak you so much Chantel. I really appreciate all the help!! :)

Very knowledgeable, helped me get a new iPhone! Amazing service very friendly!!

Service that T Mobile provide will not be part of my review or part of my mark. I give 5 star for that store and people that works there. Theyre really knowledgeable and willing to help. Store is very clean. They helped me to switch from AT&T and save my digits. Thanks!

Amazing and fast customer service. Mark and his team are great! Best T Mobile in NoCo.

Amazing store with very knowledgeable employees. Got a screen protector put on and they made sure it was absolutely perfect. Highly recommend this store to everyone!! Awesome job T-Mobile!!

Best T-Mobile store I’ve been to! Excellent customer service, thank you T-Mobile employees!

I had an awful experience at the T-Mobile up the street and ended up coming here. Brandon helped us out and was seriously the best, friendliest, most helpful T-Mobile employee Ive interacted with. He solved my problem like it was nothing when we hadnt had any luck with anyone else. Ill be going here and asking for Brandon if I ever need help! Thanks, Brandon!

My parents went in to get some help because they was looking to switch carriers. This short blonde girl helped her and she was so rude to them. She literally could not be bother to help and actually answer questions. She was clearly hungover because she reeked of alcohol and she smelled like cigarettes. My mom would ask her something and she would just sigh and act super frustrated that she had to answer questions. She was super pushy and it was definitely not a good experience.

Exceptional customer service. Worked with Amanda and Brandon. We had a new phone and the sim card was stuck they sent us to an excellent repair shop UBreakIFix. Then when we came back Amanda spent the time transferring all of our information from the old phone to the new. I highly recommend this store. Great customer service. Renews my faith in the service industry.

The ladies there helped me buy a new phone and actually waited over an hour to make sure my old phone was backed up. They were friendly and I felt really confident in my purchase. Thank you !!!

Christian is the best rep Ive ever had with ANY cell service, hands down. I always love coming here.

This place is ran by degenerates. Making jokes and messing around is cool but not when it stops you from doing your job. I was there watching this idiot try to put on a phone cover for about an hour, messed it up, got a new one and still couldnt get it on. Also the short dude with the nose ring had zero answers to any of my questiions. I tried to make my questions simple as possible cosidering he was having so much trouble putting on a phone cover..he couldnt even link my account to an email so now Im having to deal with customer service that charged me an extra $5 to pay through them because I couldnt even log into my account because I had no email and when I tried to use my phone number the page went blank until i called customer service. This is an awful building with awful employees and T-mobile its self is trash for having such an unorganized company. Currently looking for new phone company.

Anytime I have an issue with my phone, Michael is always so patient and does everything he can to resolve it in a timely manner. Thank you Michael!

Awesome experience! Ryan and Luuk were wonderful and so helpful.

This was my second visit to the store and second set of employees and both times every single person was so helpful and so polite it was a great experience

The people there are very helpful and I go there to talk to Christian or Keleb if your into tech stuff Christian will certainly help you.

Great customer service!

I love this place Amanda is the best rep there all awesome but my go to is Amanda She rocks

Generally low-to-no wait times. Exceptionally knowledgable and personable. Well organized store.

Super helpfulI think it was Troy that helped meI usually have low expectations for customer service. He surprised and delighted me.

Great staff, very helpful. Left store with a solution for my cellphone...

Christian was super patient with me and my mom. She needed a new phone and after listening to her list of demands, he was able to give her several options and explain, in detail, the pros and cons of each phone. She had tons of questions (some of which mightve been considered real eye-rollers by us millenials) and Christian was so kind and patient with her questions. He was also just down right a blast, he had us laughing the whole time. My mom also wanted a variety of accessories and he spent the time to explain to us how they worked and which ones were best for her needs. There arent enough people in customer service who are that bright and relatable, and make a task as annoying as buying a new phone fun. Christian was amazing, and the other staff on duty were incredibly friendly as well, I just highly recommend requesting Christian when he is in.

Always helpful and I always tell everyone they need to go with T-Mobile. Its the best.

I was about to switch to another carrier until I went to this new store. Your associate Amanda Wolff is amazing.

Almost every time Ive gone to this location the employees have given me bad information that borders on out and out lies. They often seem willing to tell you anything you like in order to make a sale.

Ive been to this store multiple times and have always been treated as a top priority instead of a dollar sign

They are always good to me and help me with whatever I need

Did things right. Not pushy and hard selling.no complaints at all.

Always helpful when I am in there asking questions.

The service is so bad. They help you out for sure but thatll be either the fourth or fifth time you would be visiting. I thought this was just me who was getting treated like this but there was an old lady and she was complaining about the slow service and staff with a dissatisfactory face.

Super helpful and great! Gonna be my main T mobile store from now on

Wasnt busy. Helpful staff

I pass two other T-Mobile locations to come here. Staff are great and always willing to help.

They are so friendly and helpful !

The only T-Mobile Ill go to anymore!!! Wonderful staff!

Good deal on a phone today

Friendly staff, willing to do whatever it took to solve my problem.

Very friendly and great service

Best phone company ever

Very helpful

They dont listen