This Dealership is a joke. If you look on Google they now have 3 places to review for one dealership. Ive personally been screwed over twice by this service department. They lie, do horrible work, and will not respond if you complain. If youre looking to have your Ford fixed, do not take it here. Even if its under warranty. Personally I wouldnt trust them to put air in my tires.If you want great service look elsewhere.....

Quick and efficient. They were able to check in my car and get me a ride to my job in less than 15 minutes. Since my job is only 15 minutes away it helped. After the oil change was done, which took less than 2 hours, they notified me and scheduled a pickup for me. They were their before I even called them to pick me up after my shift was done.It helps if one calls ahead and checks when they are busy how long the service will take and when they can fit you in.

Will and the service team were very helpful and professional. They did a great job.

I will never come here again! I’ve been coming here for a while but this was the last visit, every time I come to the quick lane I never get anyone’s attention, for like 20 mins! And then today I went in for an oil change, it’s fine took an hour, get my car, about maybe 30 mins later my car starts smoking! I look under the hood and found that my coolant top is not on and liquid is everywhere! And when it starts it turns back off! And now when I checked under the hood there is no oil! I have been calling since 3 ish and it just rings! There is no customer service at all,

I had a great recall service experience here, in no small part do to the courtesy service texts. Dawn did a fantastic job of keeping me informed of what was being done and when. Her professionalism and prompt responses made it so much easier to fit this into my hectic schedule. Thanks again Dawn!

The staff is very friendly and helpful. They are very thorough with everything they do.

This review is directed at the service department only. (Their parts guys are cool). I had a truck in here for service, for new sparks, and had them check the brakes as well.Well, Ford, your local stealership, tells me that the brakes are in dire shape, and that it would be 2 grand for new pads and rotors. In case you didn’t know, that’s close to Porsche prices, more than double what any reasonable person would pay for an F-150 brake pad and rotor swap. (I checked them later, rotors are fine and pads are close to 60% wear)They lie about the condition of parts, and at this point I am about to go and pull the spark plugs to see if they even replaced those.Long and short, I’m sure they’re fine for warranty work, but when it actually matters and comes out of your pocket, don’t walk, run from this Ford stealership.

Its not quick. 3 hours for an oil change isnt quick to me

My salesman Lucas was a great help to me, he took his time to help me find the right vehicle and was very professional

Very accommodating for children! After sitting in the waiting room for a few minutes while our oil change was being done, a receptionist directed us to our own office room and gave us crayons for our toddler. Then one of the managers gave our toddler a treat from the break room, as well as a toy truck from his office. They treated us like their own. I wish I would’ve gotten each of their names!

Excellent service and very friendly staff.

Waited quite awhile for service. Normally they come right to your car for immediate service. Last visit I had to hunt an employee down even though numerous workers saw me and kept walking. Also a tail light change was $50. You can have auto zone donthis for under $5.

My girlfriend and I went into quick lanes for a simple oil change for her car. Later after we left, The service technician tony called and said we needed a few other things including transmission maintenance, filters, spark plugs, and tires. Anyways, when we asked him for prices he said the spark plugs would be three sixty( I’m thinking 3.60 for each plug) and that the filter would be 80. Well I was very wrong. Tony should have said three HUNDRED and sixty for having the spark plugs done, not three sixty. He was not clear at all for something that costs so much. When we got back to quick lanes to check out is when we found out about the Miss comunication and they didn’t do anything to try and help. Once they realized we put poor service on the little review sheets they had their manager MIKE come over to talk to us. He wrote down all the info for why we were upset about them not being clear and said that “he’d bring it up in the meeting he has tomorrow and would PROMISE to at least get back to us MONDAY.” It is now Friday and we have not heard back once... At least make an effort instead of hoping we’d forget. Would not recommend as they don’t take any ownership for what was their mistake. We could have at least came to an agreement and not had an issue. Poor service and rude reps.

Very nice gentleman took care of me. Explained everything in detail.

Not the fastest service but very friendly/honest staff.

Great set up! I stopped in to get my first oil change after a quick call to schedule. They said come right in to the Quick Lane. I was greeted and all set up, went in opened my computer in the wonderful waiting are and it was done before I was with what I started working on. Check out was easy and painless. Well done!

It was my first experience at Sam Galloway Ford. The service advisor was efficient in gathering my needs. My vehicle was serviced, oil change and tire rotation, in the time estimated and to my satisfaction.I will return the next time my truck needs service!

Service associate was very helpful and efficient.

I have an old Excursion I brought in for a back seat stuck in the down position. I have never been to this dealership and didnt know what to expect. My service guy Max was so nice, humble, listened to my issue and provided an honest solution. I am so impressed with the people I met at this dealership. I would recommend Sam Galloway for service issues based on my experience

Fast and convenient service. Everyone is so nice and knowledgeable about what theyre doing.

Randy Sellers in Service at Lincoln is the best....

I have purchased a 2017 Honda from Joe Vlastelica. He was very considerate and good listener.

Pretty fast but last time they never called me and sat for over an hour when my car was done. Every time Ive gone they seem to have a new system or way they do things. Nice waiting area, clean and has snacks. A little high priced, but it is a dealer....so, to be expected.

1st 1 here this morning and put 4 vehicles ahead of mine only getting oil change never again come here go to conunut point faster service and better quality

Quick lane service was good. Very professional people, made sure customers ate comfortable and service delivered in timeframe committed.

2015 F150 - My lug wrench doesnt fit the lugs. Service advisor says my truck has swollen lug nuts? They are elongated due to the fact that FORD techs use an impact wrench. They wanted to charge me $300 plus dollars for 24 new lug nuts. As I purchased a service plan when I took delivery only Ford Dealerships have serviced this vehicle, specifically to rotate the tires. They should have replaced them for free!!!! Shame on you Sam Galloway!!2 weeks later - I complained to customer service manager, well low and behold Sam Galloway came through. Service Manager authorizes the replacement of the lug nuts.No Charge!!! They treated me like royalty.Thanks

Very good place to get your oil change done

I work there, lol, great place to have your car serviced or to buy a new car or truck . They have a great slection of used cars too .

Very friendly staff. Clean and convince place.

Showed up without an appointment and Bill L. got me right in. Keep me informed on progress. Thanks!!

Excellent service but bring back the bagels LOL

Worst place to get service ever the advisor when you pull in doesnt even know prices he has to call and when its all said and done it was over $70 for a simple oil change that they told me would be $40 on top of that it took over 2 hrs my family has bought nearly 20 cars over the yrs and I will not be returning I can get better service at jiffy lube

There’s a recall on the shifter cable in my fusion that would actually start popping off my gear box when trying to shift into park. It started happening on a late Thursday evening, took it on Friday morning. Spent 4 hours at the dealership having to argue with them. They told me it was a problem they knew about and wasn’t officially a recall even though letters had been sent out because they hadn’t received the parts yet. They wanted me to pay for fixing it (almost $1000) and then be reimbursed as well as pay for a rental. Not to mention they wanted to also use my extended warranty as well. I shouldn’t have had to argue about getting it fixed, bottom line is they knew it was an issue. Low and behold they got the parts the following Monday morning.

Again it took 2.5 hours for quick lane service. I am finished with this dealership.

Great staff, no waiting.

Helpful people

Ford sport trac runs like a dream

Bad bad experience do not go .I have a 2016 f350

Horrible got a recall notice for my ford called over a month ago was advised that the parts were on back order I would receive a second notice so I call again today at 1:30 I am still being transferred a half hour later spoke with parts, service, the secretary, and here we are very upsetting if it was not for the recall having to be done there I would not bother its more of an aggravation and hassle trying to get an answer or help to schedule an appointment there

Great fast service

Always a pleasure going to Sam Galloway