The staff and product was absolutely wonderful here! Thank you!

If I could give them zero stars I would worst service they told me I can look it up and do my research rather than help me find what I needed

They charge me card 2 times and will not return or call back the worst managementJeff

Shopping at Kay’s Jewelers in the Edison Mall is by far one of the best experiences I have had at a Jewelry store... The Manager, Carlos Collazos is always looking to make you feel right at home and ensures that his staff also has that same goal in mind. They do not pressure you and only look to help you make the ‘best’ choice when it comes to your purchase... Truly one of the most friendly group of people I’ve ever met and one of the nicest retail Jewelry stores there is...

Amazing place to go as long as Marya and Sandra are there. I can’t start to explain how these two ladies where the highlight of my day as they made a situation that has been the most fustrating past 2 months with a ring repair made into a fun and loving experience as they helped with the true intention of making my wife and I happy and truly made us feel like family and while we were on the brink of not returning they have made my loyal 5 years continue by going to them. Thank you Mayra and Sandra for honestly being the best gift you could give me which is making my wife happy with a ring she loves.

Sandra and her staff were just so kind and helpful, they understood what we were looking for and what she liked and wanted, she was very choosy, but they still understood and assisted us all the way even though we had returned 2 times before we decided and purchased it, overall, it was A wonderful experience that we had at Kay’s in Edison Mall in Ft.Myers, definitely if needing anything else, definitely will return

Worst experience ever, went in to buy a ring the 21st of January and was help by Claudia, was told by Claudia that they had a special deal coming up and since my ring needed to be shipped off to get the right ring size she didn’t charge me the 21st and was told by her that I would be charged when I went back in to get the ring and that she would call me as soon as it was ready to be picked up. Fast foward to the middle of February and never got a phone, went in to find out it has been there and that the deal was “over” and wanted to charge me full price and that there was nothing they could do for me and just offered me a very small discount which didn’t even make a difference. I have always been coming here to get all my jewelry needs but after this I will never shop here again. Worst experience for nothingUpdate: I just now got a phone call (03/09/19) to tell me it was ready even though I already told them I didn’t want it. Terrible overall experience

I needed my wedding ring resized and they offered me a payment plan and tried to charge over $450. I called a local store and for the exact same services was charged $74 and my ring looks amazing. I will never again give Kay jewelers my money and I will recommend shopping local to others.

Eric and sandra were a HUGE help with finding the perfect engagement ring that i was looking for. Very polite and determined i definitely give them and Kay 5/5.

I love this place. All staff is very nice and very helpful. Two different times, I bought a watch online and they were more than happy to help me remove links in the band to fit my wrist. My next watch purchase will definatly be from them.

Went into get my wifes watch a battery replacement. I was initially told $10. After the battery was put in they told me it was $25 for a lifetime replacement. The watch is only worth 25 bucks. I guess I should of had them to take it back out. Not very happy. I was even going to buy a new wedding band for myself while I was in there.

During a routine inspection a chipped diamond was discovered in my wedding set. The rings were sent out to be repaired and they look brand new, all of the diamonds are sparkling!

Claudia Lotonfe is one of the best employees ever! Every time I am in Kay she always has a smile on her face and is there to help my husband and I. She always goes the extra mile to make sure all our questions are answered.

Ive always delt with Kays jewelry. There the best make you fill welcomed. Family atmosphere. Will stay with them

I have been a Kays customer for over 15 years. I have never found another jewelry store on par with Kays, though I have visited most of the jewelry stores in the area and along the way in my travels. Their service and craftsmanship is second to none. The staff is friendly, knowledgeable and has the ability to listen to your needs and provide an amazing experience for their clients, Thanks to Carlos for his many years of top of the line customer service.

ANDREA at Kay Jewelers located inside Edison Mall is extremely rude and disrespectful.We went there to make a payment on something we had on layaway; naturally they were helping other customers so we sat in some chairs to wait. When Andrea walked by and stopped in front of us my fiance asked, Im sorry, am I in you guys way? We were ready to move to a different chair because we thought the couple she had been assisting was looking at something we were sitting directly in front of. ANDREA responded Ill be with you in a moment, theyre ACTUALLY really getting married and Im excited for these guys so give me a sec.Are you kidding me? First of all, we asked the couple if we were in their way, nothing more. Second of all, were getting married as well, were paying off rings. That response was completely unnecessary and snarky. To make things worse while my fiance was paying at the register she asked 3 times if he wanted to open a credit card. After the 3rd time he said no thank you she said ARE YOU SUUUURE? Thats when I had to stand up and say in a stern voice, Yes, we are just here to make a payment. Trust me, I never want to be that customer to get stern with customer service representatives, but after that comment about the other couple ACTUALLY reeeally getting married and her repeatedly pushing something we clearly do not want, I just wanted to get out of there. It was obviously inappropriate to try to make another sale at that moment as we were irritated.That was the first bad experience that Ive had at Kay. I usually talk to Eric or Mariah and next time Ill make sure to only speak them.

Kay’s is basically robbing you blind with diamond sales. Total garbage of no value, highly marked up and highly marketed. Total garbage.

Worst service ive ever had. instead of trying to accommodate me for a shoddy finished-product with the same thing in a different color (which they do not carry) they basically just shrugged and had me return it. THEN they couldnt figure out how to return it.

Best store, and great employees. Always willing to help their customers and making everyone feel welcome and acknowledged​.

Not very willing to accommodate needs in looking for a necklace chain. Disappointed!!!

Kays is a joke they sold me two pairs of silver earrings they said they were 925 come to find out they were silver plated Ill never shop there again

Over priced.. the only person that ever helped me was Carlos and hes gone. So, now so am I. off to Helzberg at Miromar i go

They are thieves and never returned my earrings. I took them in for repair and they were supposed to call me within a week with an estimate. No call, no email. I am now missing a favorite pair of 14 karat gold hoop earrings.

Ginny, sales rep. is the best representative of this store, always has her customers & her work ethics and morals as #1 priorities with a smile on her face and warm heart to greet you into the store.

HorribleCustomer service sent my rings out on the 3rd to be solder and was told promise date of the 16th well i just went to pick up and they forgot to solder them??

Its a good place

They were very helpful finding an engagement ring.

Great People

No Covid Safety, Budget Shaming, Bad service.Woman was completely unwilling to help me on the phone even though I stated I had Covid concerns, acted like doing any part of her job was over reaching. Absolutely refused to discuss budget and shamed me for wanting to, acting like she was too good for that. She ignored information I had already given her twice because she kept over talking me to tell me to buy more things instead of tending to my yellow-diamond I’d been sold online. Upset to say the least.