Finally decided on a car and found it here. Charles was very nice and helpful. All staff was very friendly the whole time we were there. It did take a long time but it always does buying a new car. At least we got it all done in an afternoon. We are very happy with our new car and our whole experience.

Great service and very helpful! I was in from out of town with a broken down van.They got me fixed and up and running.

We visited preferred auto to find a newer vehicle. Mason Meranda met with us and helped us find the perfect vehicle! He was so amazing! He was very thorough and knowledgeable about the vehicles. He made sure to answer any of our questions with no hesitation. Anyone that needs a new car this is the place to go!! Was an amazing and best experience all around. Super fast!

The service, attention, and personalities of the staff were EXCEPTIONAL !!! I was given a glorious deal on a super car. Thank you so much. I am beside myself. Literally looking over at myself beside myself on the couch right now.

I really wanted to give this place four stars but the end of my visit really made it terrible. I first saw a vehicle on cargurus and sent in an email. I was contacted by Brian about coming in and looking at the vehicle. I had to schedule a day to come in because of work and the distance. He was pretty flexible which was really good.The day I arrived I was late for my appointment because of the drive. I ended up working with Travis H. He took me on my test drive and worked with me the rest of the day. He was really nice and answered my questions. I did want the vehicle but I wanted to know about financing and trade value and make an informed decision.After talking it over I decided to go ahead and see what payments and downpayment and trade value would be. The dealership didnt want to give me what I wanted for my trade in so Travis went to find another way to find some options for me. He was really helpful. If my review was based on Travis solely it would be a way better rating.I ended up using a co signer because my payments would have been higher without one. When it was time to go back and do paperwork we were sent back to a finance manager. That is when the visit changed.The finance manager didnt want to answer any of my questions. Whenever I tried to ask one he would cut me off. When my sister asked one or tried to ask one he cut her off too. He was very rude, very condescending, and overall made me just want to walk out of the dealership. I actually feel like I made a mistake buying the car. The sales guy was very unpleasant and added money to the car payment once we were in the room doing paperwork. It was for a warranty but I was not the happiest about how he explained it. He was really pushy. At one point he actually turned to my son and made this loud noise and my son didnt like it. It was really confusing to him. I didnt appreciate it either. There was no point to it and it just made us all jump. The finance manager found it funny though.As we were signing the last of the paperwork he kept saying it didnt matter whose name was on the paperwork which it actually REALLY does because it is a loan for a car.When I asked about gap insurance for the car he said I had to contact my insurance company for that. When I bought my other cars I bought gap insurance as part of the loan at the dealerships. The finance manager was super rude about it and acted like I was making the item up. The more I think about how horrible the time was in that office with the sales manager the more I regret going to the dealership.Its been almost two weeks and my sister got paperwork about the car that should have been in my name. The book for payments hasnt arrived still and neither has the other key or the car.I wouldnt currently recommend going to this dealership unless you can pay cash. I left with a car and a lot of regret. This is my third car and both other buying experiences went better and I was treated way better by the sales manager at both places. I had a really good experience with Travis H. And Brian had come over a couple times to answer questions and see how things were going. If it was based on my experience with them two alone I would have given a higher rating but the last guy, Brett, was so rude I actually regret the purchase.The dealership is clean and the lot looks nice. They do not fill your gas tank before you leave. You do get free car washes for life but even if I lived closer I probably wouldnt go over there for one.The car runs nicely.

Disgusting and shameful. My 69 year old mom had a car for 2 months and put 216 miles on it before she passed away. Mom paid 5370.00 for the car and put 4000.00 down.They were willing to buy the car back at over 2200 less than she paid not including taxes and fees which I wouldnt have expected them to include in buy back. Mom relied totally on ssi and I was so upset that they wanted to profit off of the same car for a second time even after she was gone. I would give zero stars if possible and will continue to share my experience with everyone I know.

Great Salesman can get things done no one else could!! I got a Great Car

Pleasant and courteous staff. Did not feel rushed to make a decision. Brian Ricketts was very knowledgeable and helped me make the best decision. I was already a repeat customer and will make my next purchase from them as well.

Its par for a car dealership. The facility was clean and the staff was helpful

Service was great. Jim whos assistant manager in the automotive shop was great 👍. He took good care of our needs. Ty

Very very happy for my experience with Preferred Auto. Mike was great to work with, and I was extremely impressed with the helpful, friendly, no-pressure team. They did a complete detail and put on all new tires after I had pretty much already agreed to purchase the Mazda anyway. Service center is very impressive too. Highly recommended

Brian was a great help and very friendly. We got in and out fairly fast and we are definitely satisfied! Thank you

I bought a 2013 Ford focus from preferred Auto on January 4th with full warranty covering transmission and replacement insurance. The next business day I took the car back stating at the radio did not work. I bought the car I asked the salesman has a car have been painted the salesman told me no. Two weeks after snowing rain the paint start cracking. I called for an auto and they told me I had to pay for out-of-pocket they didnt paint the car. I took the car in for an oil change at Bob Thomas Ford stating that the front end or transmission was shattering I paid on a $19 out of pocket for the diagnostics from Bob Thomas Ford. On April 6th of 2021 I took the car in for same problem with the torque converter going out on the car. Brian and the service department told me that they called to warranty department and they couldnt find anything wrong with the vehicle. Preferred Auto is a true rip off never buy a car from them they dont stand by the word.

Got a Jeep Grand Cherokee from Illinois Rd location. Would give my sales rep a 2 star. He never made me feel at ease or answered the real questions, he was all about the sale. However, I had an issue with the jeep and Travis from Illinois Rd & Josh at lima Rd made things happen. Im more than happy. 😊 salesman are about $. These 2 were about customer satisfaction and that speaks volumes 👍👍

My wife and I recently bought an SUV from Preferred Auto on Illinois Rd. And we are very happy to do business with them. Our salesman was Travis Hoover. He was an awesome salesman to buy a car from. He went beyond our expectations and was very helpful in the whole process. If you are looking for a automobile, look up Travis Hoover. Hes the best...

Brian was our salesman absolutely wonderful. We got into exactly what we wanted. Thank you so much ❤️❤️ we didnt think we would get anything and they made it happen!

I must say I was very impressed and happy with this dealership. Not pushy at all and let you actually look at the car and take as much time as you need! They definitely got it together. Travis Hoover our sales person was great!! He was very helpful and awesome the whole time! Helped my Fiance get into her 2018 Jeep Compass! If your looking for a great dealership and a sales person who is awesome I highly recommend getting your vechicles from them! Keep up the great work Preferred Auto!

Have always been treated very well here. Automotive work here is more reasonably priced than other shops. Honest business, and you can buy your own parts, and have them install. Save some money buying your own parts and avoid the extra mark up!!!

Awesome guys who bent over backwards to get us into the large family van of our dreams, and did so quickly and with no pressure. Thanks so much Kirt!

Good auto repair shop. Honest & fair on price.

Employees are friendly and they explain everything to you in plain english

Professional and friendly atmosphere.

They promised unlimited car washes while they were selling is the car. I go today to wash the mud off and was told Youll have to come back tomorrow. Were washing the lot cars today. I left work early to do this for my wife... Thats the definition of lousy service and broken promises.

Great dealership

Worst experience ever! I bought a Kia Sportage with 23,000 miles on it. Immediately after I buy it, the car has white smoke coming out of the tail pipe. After several attempts of Preferred and Kia trying to fix it, the sales manager at Preferred said they felt bad and Jay Leonard the owner wanted to make things right. The sales manager said he was told by Jay Leonard to switch me out of the Kia in to something else. A week went by and I didn’t hear anything more. I called the sales manager back and he said they weren’t going to switch me out of the car and I had to work with Kia to try to fix it. There wasn’t anything they could do. They sold me a lemon, then lied and said they would make things right per the owner, then ignored me and ultimately told me to basically just deal with it. So unprofessional. I will never go back and will never refer to them.

Greatest experience ever buying a vehicle with Travis Hoover! He was very knowledgeable, energetic and enjoyable. We received a great deal. No pressure. My daughter drove away a happy, 1st time vehicle owner. The truck of her dreams! Thanks again Travis Hoover!

Travis Hoover at Preferred Auto did an awesome job getting me and my girlfriend hooked up with great cars, went above and beyond what we expected of him and helped us out way more then he needed. Very honest and cool person to work with. 10/10

We just bought a 2012 Acadia and we love it and the time and help our salesman Branson gave us was amazing. If anyone is looking to buy, give him a call he will set u up! 😀

Travis Hoover helped me with getting a vehicle, he was amazing. Super courteous, very patient and really understood my situation. I came in here ready to hear “denied” instead i walked away with a 2017 Vehicle. I recommend anyone to talk to Travis! Thank you !!!

Branson was a very good salesman. He worked hard to get us the deal we wanted. He was very polite and outgoing.

Great service well done

Travis Hoover and his team where second to none in helping me and my wife get put into a new vehicle regardless of the situation we were in. I would highly recommend coming here if you are new to buying cars. They are honest and upfront

Fast, friendly and courteous. Told Mike what was looking for and next day found one and drove home. Check them out.

Not bad place

Nice friendly service.

Branson took care of me & I couldn’t be more happy ! Great group of guys all around there at preferred 🙌🏼

Travis took great care of me. First car purchase off a lot. Im pleased with what I could get in to and pleased with his level of service. He made the process simple and 90% fun. Im glad I just randomly stopped in.Edit to 1 star. Ill explain why. Signed the papers and drove home in my new car. Had the car for 1 day and they misprinted my contract. Had to go sign a new one. 2 weeks before my first payment due date was approaching. Decided to stop in since I havent been given any info as to how Im supposed to pay. To find out that the original lender backed out. Had me sign paperwork under a new lender. (Ive signed over the rights to my owned free&clear car twice at this point) and then Im patiently waiting for more info when I get a letter in the mail that my new loan carrier wont take me due to too many credit inquiries and they dinged my already meh credit by 50 points!!! So I have this car gave up my owned car I have money in the bank to pay for it and now I suspect Im in for the fight of my life. As I need a car to continue to go to work to continue making money. What was supposed to be this proud moment in my life is now nothing but anxiety.

Travis Hoover was our sales agent and he was excellent. He was very knowledgeable and helped us get our ne car at a great price great dealAnd

Went with a friend for a gas door replacement in the service department. The waiting room was clean and the coffee was fresh. The employees were very friendly and knowledgeable

Theyre extremely helpful. Im currently in transitional living at Hope Alive and the Manager and service manager are making sure that I am purchasing a quality vehicle. I will definitely be recommending them!

I was in need of a vehicle and had credit limitations. Travis Hoover and preferred went above and beyond to get me in a vehicle. Not just any vehicle either, they got me in the exact car I wanted. Can’t thank you enough Travis. I love my new Cadillac.

I would like to say thank you so much for your services today, I did not expect a friendly gesture and it was greatly appreciated. I would like to thank the whole staff.

My husband and I have been searching for a specific car in a specific color and found what we were looking for at Preferred Auto in Ft. Wayne. The salesman that we met, Jason Barnes, was wonderful! When we arrived, the car was located on another Preferred Auto lot and he immediately made arrangements to move the car to the Illinois Rd dealership for us. We ate lunch and came back and it was ready for us, clean and it almost perfect condition as advertised.We took the car for a ride and loved everything but the price. :) We attempted to offer a discount which was still a little over our budget so we didnt buy the car. I want to make it clear that the experience was very pleasant. The dealership was large, clean, modern, and thriving... and Jason was super nice and very professional. He answered our questions and we would definitely go back another time to find a car.My husband and I drove though several states looking for this special car and visited 4 dealerships. 2 were disasters and 2 were wonderful. After this, I will always check the reviews before traveling many miles to find a car. I looked at the dealerships reviews in hindsight and the clues were there.

Anyone that has not been to Preferred Auto is really missing out on the BEST customer service in Indiana. You are guaranteed to get the best deal. And your experience doesnt stop there. They continue to care for you and your vehicle. And I mean truely Care! I strongly suggest you go there.

Jim in the service department is always awesome, I can trust him and he is always helpful. Jarred in sales is amazing. Overall I love this place the guys are awesome!

Preferred auto made us feel like we mattered and found us a great car. It was painless and we feel like they had our best interest at heart!!Thank you so much for making our day!!!

Me and my girlfriend was in last week and I was impressed He said he was new,But I could not tell unbelievable attitude made us both laugh and I will send anyone I know to. (Travis Hoover) Thank you so much it was a GREAT EXPERIENCE.

Preferred Auto has always taken care of me. They always give you a fair price for repairs, take care of whatever you need and genuinely care about you. I would send my friends and family to go get their next car at Preferred!

One of the tires on a newer vehicle was filled with an extra 20 psi to make the car track straight. Rather than doing a proper alignment with their service center they just threw extra air in the tire to correct alignment. Great place.

Getting frustrated with the service. Last visit took almost 2 hours longer than quoted. This time I got the vehicle back with things not working that were not broken when it went in.

I purchased a car from them this year and it was what I needed and they were very helpful in the approval process. I had a few mechanical concerns I had initially addressed to the sales team in Auburn and also the manager of that location and I felt I kinda got blown off. They pretty much told me that I bought it as is and it whatever is wrong isnt covered by any warranty or obligation of theirs.So when I bought the car they stated that everything they buy is inspected and fixed before selling and said there were no problems with the car. First off....I complained enough they set up an appointment for me for another inspection on Lima road. Which they already knew why I was coming and just like I though nothing was wrong with my car and the tires had no issues.1. The rear tires were shot and had unrepairable sidewall damage and leaking needing air daily. I had to fix myself out of pocket.2. When I would stop, take off or turn the wheel it would make a clunking noise all through the front end. Ended up being struts, links and the whole steering shaft.All of these issues were missed by the first and second inspection and all hope of getting anyone to admit that somewhere along the way before I got the car someone dropped the ball seemed impossible.All I wanted was what was fair. To pay for something I thought I was getting. A car in good working condition with no problems as stated when I bought it. Nothing more.So I went over the heads of all who were ignoring me and finally got ahold of Ron Stevens and he was very professional and honest was willing to hear me out and take action. With out him this would have been another bad experience with a used car lot. I am very happy with my car and the level of care I was provided with by the guys at Illinois road location. Also want to thank Brian in the service center for awesome service.

Purchased my 2015 Chrysler 200s October 2016 and this is where I go for all my oil changes. Ive never had my oil changed by anyone else but Preferred. Quick service. In and out within an hour. Will definitely continue to use Preferred for all my maintenance.

Jason Flemming was very friendly and helpful in finding us the vehicle we wanted.

We just bought a car here and we were so happy with them. From the beginning we worked with Matt on the phone, from the first day, he was super nice. The day we actually went to see the car, just my husband and son went to test drive etc, everyone was outstanding. They were very busy that day so it did take awhile, to get paperwork around but they even fed them lunch, got them drinks etc. There was even a few small things they fixed, no problems. I will definetly return next time we buy a car. It was just nice to be treated as an importance to them. We were extremely impressed and will highly recommend them.

The best place in Indiana to buy a car! Jay Leonard has the largest used inventory of vehicles in Indiana. All of his cars are hand picked and is his business is built on repeat customers. I highly recommend finding your choice of vehicle on any of his large inventory lots!

Had a great experience here, a pressure free, no nonsense, extremely friendly crew. We told them what our desired payment range was, and they said ok and made it happen with a car that was better than we had expected. It went so well, our son got one too, and had a similar experience.

Sales person was right there before we ever got out of the car. We told him that we did not know what we wanted and just wanted to look. He gave us his card and told us that he would be around if we had questions. The sales person was good to his word. There was no pressure.

My experience at Preferred Auto was excellent

Purchased a great one year old Jeep Wrangler from them! Had a stuck seatbelt a few months later and their service department fixed in in under 15 minutes. Very quick and courteous! Highly recommended!

I purchased a car from their location on E. State Blvd a couple years ago and have alternated between the Lima and Illinois road locations for my oil changes ever since. They are always super friendly, take great care of me, and the free carwashes are a nice added bonus. Thank you to the preferred auto team for always serving me well.

Hands down the best car buying experience I have ever had.

Nice people to work with

Brian Ricketts was a very friendly saleman. I didnt feel pressured to make any snap decisions at all. The rest of the sales staff and managers were also friendly and very welcoming. Great experience overall! Thanks guys!

Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem. Ive now made another payment on vehicle that I should not have with me also losing money in interest daily. It has effected my credit score showing debt I do not posses. I would highly recommend not doing business with them so glad I didnt get my loan through them.

I had the best experience today. I bought my Volkswagen Passat TDI SE from Jeff in February and have been very pleased with my purchase. Well just last night my car wouldn’t start due to what I thought was the battery. So I went and got the codes checked and supposedly there was an alternator issue (according to auto zone) so I brought my car to the Illinois road location where I bought the car the next morning just to be safe and have it checked out and be sure I wasn’t being hustled. As I’m waiting in the lobby (searching prices on alternators and batteries because as we all know, those aren’t cheap) I was approached by the gentleman helping me and he stated that The good news was it was only my battery, and the even better news was that when I bought the car, a new one was put in so I was still covered under warranty. Talk about taking a sigh of relief. Got a new battery and got out of there without paying a dime. You guys are great so professional and kind and definitely have had me satisfied from day one. So thank you!

Felt like the red carpet treatment. Love the Service Dept. A+++.

My family has bought cars from Jay Leonard and Preferred Auto for as long as I can remember. We will ALWAYS buy from them. Great service, and they always make sure to get you what you want.

Awesome sales staff. We bought two 15 passenger Vans and the process went very well.

Great place to get a good used car! My gf got an 07 trailblazer a yr ago, only one previous owner, they work with you on wkly payments, help you with repairs, and good communication skills! I would refer them to anyone!

Great experience. Friendly staff willing to work with me! Super excited about my new to me vehicle!

Great service.

Buyer Beware. Typical used car sales place. Look closely at their cars. Second hand junk even the newer stuff.

Brian Ricketts made the car buying process stress free and smooth! Love my new car and will continue to buy my future cars from preferred!

Very friendly service! Everyone smiles and says hello. Fairly quick service too!

Great service! I got a great deal and they made the experience as easy as possible for me as I bought my first car.

Spoke with Brian Ricketts. While they didnt have a car that met my immediate needs, beyond impressed with Brian and how I was treated. I would not hesitate to do business with him and will look him up next time Im in the market!

This place is GREAT! We worked with Brian and they did way better for us than we expected.

I used to be a regular customer, but Ill NEVER return. This repair which was quoted to me at one price was almost doubled.I was given a loaner while the work was done. The loaner ended up being less drivable than my own car; it broke down on me. The loaner was towed back to the dealership, where no one even apologized for any of the inconveniences they have caused. There was no offer of discounts for the trouble. Instead, they REFUSED to give me my own car back until my insurance check arrived.They have zero willingness to help the customer, and will take you for every penny they can. STAY AWAY!

Real nice place bought my car there

This place has always been very good and fair in all aspects of their business.

Very good service. Jeff was excellent, made buying a car easy.

Five star performance from a five star dealer. Jason Barnes took care of my family and got us in a vehicle that we never thought possible. Thank you to Jason and the entire Preferred family of employees. You will be our first look every time I look to purchase a newer vehicle!

Free car washes if you bought your car here.

Always a friendly face ready to help and on top of every question you have with an answer

Hats off to Jared at this location. I have limited income and he managed to get me financed. Thank you, Jared!

Recently my mother and father in law went in to purchase a vechile. After going to several other dealerships we were advised to go see Jason Brown. Jason and Brian Gettys went above and beyond to find a car that they loved and could afford. Jason was even kind enough to sit in vechiles so we knew my father in laws height wouldn’t be an issue. I would recommend them to all of my friends and family. I can’t wait until our family needs another vehicle and to be able to deal with them again.

This review is for preferred auto credit on Lima road!I have to say the Sales and Service dept is very helpful.(I had no credit activity in 10 yrs) As a buy here pay here situation I paid full value and higher interest.The truck had a couple of normal wear and tear maintenance issues in the 18 months I owned it. (to be expected with moving parts LOL).Overall I would HIGHLY recommend purchasing a used vehicle from them. You might pay a bit more, but with the rewards program and helpful sales and service dept., You will get your moneys worth. I bought my second truck from them because of the Sales dept worked with me to find the truck I wanted at a good price. I love that truck!I will continue shopping for vehicles with Prefered they earned my business!!!

They were friendly, courteous, and informed me of discounts and promotions

Kirt was our salesman for both of our new cars. Hes awesome. The process was quick and painless both times.

Wow these people go above and beyond especially Matt he made things work for what I needed and made sure everything was right thats all I need for a car shopping experience.

Have good deals on cars here. Bought my last 2 vehicles here.

Jeff and the Preferred team made our car-buying experience as quick and painless as possible!

Very nice staff. Not pushy lets you have time to think about making a purchase.

No pressure salesman!When I went in to test drive the Ford Fusion, I explained what I was there for and that I would not be purchasing a vehicle that day. Brian Ricketts (our salesman) was very understanding. Took the car for a drive, Brian took some contact information from me, I stated I would be in touch with him on Wednesday and I was on my way. I feel my salesman and I started off on the right foot, had a few laughs(dont forget the plate! ), and again, no pressure to purchase that day.As promised, I did let Brian know we would be back and scheduled an appointment.My husband, myself, and Brian took the car out for a drive. Again, we all shared some laughs and discussed business. Non pressure!Our purchasing experience had to be one of the quickest I have ever experienced! We knew what we wanted in trade, we already had financing, and the sale price was a heck of a deal!We really enjoyed our experience with Preferred Auto, and most of all our Salesman Brian Ricketts! Being new to the sales team, we started and ended with a positive relationship! We never felt pressured at anytime (except when discussing fair trade price on our vehicle and coming to an agreement). I would definitely go back and do business again!We are enjoying our 2016 Ford Fusion Titanium! I am very pleased with my purchase and buying experience with Preferred Auto on Illinois Rd!Thank you!!!

Decent selection but depending on the salesman you talk with they dont stand out compared to many of the other car lots

First class service!

Very friendly and helpful staff, they gave us a great deal on our vehicle.

If you havent been to Preferred Auto especially on Illinois Road you need to give them a try their sales and service undoubtedly best in town

The service center is trash. My car had zero problems, until I took it here for an oil change. 30 min later my turn signals had went out and a message popped up on my dash saying engine too hot, shutting off a/c. So I pop the hood and there is what I thought was oil all over the inside of my hood. Seeping out of my engine, in puddles where it could fill and zero coolant in my car. So I call them and they say bring it in. All they have to say is that its not their fault and tell me I need 1,300$ for transmission parts. But I didnt need any of that before I came into them :-) You would think if you take your vehicle to the dealer you got it from, you wouldnt have to worry. Will never return here.

Preferred Automotive treated me excellent, assisted me to pick the correct car for a great price. I definitely recommend them to anyone looking to buy.