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Caliber Collision
11528 Martens River Cir, Fountain Valley, CA 92708, United States
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Caliber Collision
Comments
Ju
Review №1

Professional and Courteous personnel.Great service and quality of work.I am very satisfied.

Te
Review №2

Thank you very much for good service, fast response, wonderful estimate, excellent experience, and perfect car repair.

Di
Review №3

My car got hit from the front and had to repair it. I took to caliber in fountain valley and honestly they are very good and professional. Cristian helped me from the beginning to the end. The car was back like new. Very satisfied and highly recommend it!!

in
Review №4

Great auto body shop with excellent customer service. I went to this place to get my car fixed after a collusion. I was very pleased with the work done - my car was looking as new and there work was fast. They finished my car even before the estimated time. Thank you

Ja
Review №5

Great service great job putting the front end all back together. Great customer service thanks again.

Ja
Review №6

I backed up my car to my garage and needed somewhere to take my car to get looked at. My friend recommended I try these guys after I was quoted an astronomical amount at another shop. Upon arrival the manager was super helpful and friendly. Their quote was reasonable and better than the other guys. I decided to move forward with the repair and had my car back earlier than expected. My car is back to new.

Ro
Review №7

Caliber Collision of Fountain Valley has the best customer service. They are my go to for any of my car repair needs. Their customer service and high quality repairs is why I always return to them. I recommend them to anybody who is looking for auto repairs and needs. I do want to give a shout-out to Christian for always working with me along the process. He is an amazing associate and one of the main reasons for why I continue to do business with Caliber Collision of Fountain Valley.On the multiple accounts where I have trusted Caliber Collision Fountain Valley to complete my car repairs, they have never returned my vehicle after the specified date. My cars have always returned on or prior the stated date and in great condition.There has never been an occasion where worry or doubt has crossed my mind. I am always informed and updated to anything involving my vehicle.I recommend Caliber Collision of Fountain Valley to all my friends and family. I trust their work and their work ethic. They are genuine in every way.

sa
Review №8

Went to Wholesale Flower Place. I got a Fantastic deal on Flowers. For a memorial service. Everyone loved the arrangement. I definitely will return.

Ti
Review №9

Would give them a 6/5 if I could! Christian, Larry and Tammy did such an amazing job. Repairs were done quickly and there was great communication. Thank you guys!!

Ca
Review №10

Just got my car back from Caliber Collision and I couldn’t be more happy with the outcome. Christian kept me updated every step of the way and they even finished the car ahead of time. Definitely recommend them to anyone that needs work done on their car.

Ca
Review №11

Got rear ended at a red light. Christian at Caliber took care of my vehicle and kept me updated with the whole process. My car was fixed, washed, and returned to me in less than a week, even over a holiday weekend. Very pleased with the service and would highly recommend.

Ll
Review №12

This repair shop is like no other!They took it upon themselves to repair dings and paint scratches that was not part of the contracted repair work. To them, having dings and paint scratches next to their work is just not good enough.I did not have to call them to find out what was going on with my car. At every step of the repair process, from disassembling, parts ordering, repair, paint job, and cleanup, I received a text message.The receptionist was very professional and friendly. We had a good chat at the same time she was writing down information they need to serve me. It was like talking with a long-time friend.If you are looking for an auto body repair shop that emphasizes relationship and customer satisfaction over transactional business, take your car to Caliber Collission in Fountain Valley, California.

li
Review №13

I know this is a little late but I have to say this place is Amazing. Courteous, Professional, and Great price. They fixed my car and she looks perfect. Thank you Caliber collision.

An
Review №14

Incredible. Done quickly, phenomenal communication, made the process so easy.

Da
Review №15

I greatly appreciate how professional the communication and work was done in a timely fashion!!! Thank you guys so very much for taking care of my Cadillac!!!

Ch
Review №16

First time here and everything went smoothly, highly recommended

Al
Review №17

I had my truck fix at caliber collision in Fountain Valley and they fix my truck very fast and they did a good job, I was very happy how my truck looks after they fix it, everybody are so nice, the Manager and the the rest of the staff such as Chris, Jio, service advisor and the painters Robert and David and the Tech. Gavin, thank you everybody to fix my truck, I really recommend this place

So
Review №18

Quick to help and got my car repaired quickly

Do
Review №19

I was very pleased with the quality of the customer service and body work at Caliber Collision in Fountain Valley. Jeremy, the friendly and helpful service advisor who handled my repair, made it an easy experience from start to finish. He also arranged for a budget-friendly car-rental agency a few blocks away to quickly pick me up and get me into a rental car for a couple of days. Calibers skilled painter did an outstanding job matching the paint of the replaced panels; a much closer match than the dealership did last year when they repaired a ding for me. The car looked beautiful and was ready to drive away before the promised time!

Ca
Review №20

I received top-notch care from Caliber Collision. They (Gio, specifically) fought the at-fault partys insurance for me to replace everything that had been missed with a subpar body shop I was referred to a few years ago. Gio is a great asset to have at this location due to his knowledge and transparency as well as truly caring about the customer as if he were repairing his own vehicle. Tammy was prompt and never left me in the dark regarding appointment times and follow-up calls (shes also a great conversationalist!).Thanks Caliber Collision - Fountain Valley. I hope I dont have to use bodywork services again, but Illh definitely be coming back if I do.

Wa
Review №21

Wow, the customer service here is beyond exceptional! The receptionist, Tammy, was always friendly, accommodating, and reliable. I appreciate how quickly she helped me each time I called. I never had to wait long for the phone to answer nor did I have to wait a long time to be transferred.Ive been in the hospitality industry for over twenty years and their service advisor, Jiovani, at this location is a star. He is genuine, professional, and on-point with communication. He kept me informed every step of the way with the insurance company. And, I always felt like he was on my team.During the entire process, Jiovani provided a calming and grounded presence. I had to manage the entire situation without my husband, so the extra professional support was greatly appreciated. Many thanks to him for his kindness, patience, and for the high level of communication he executed with the insurance company and with me. Hes a rockstar! If I have to return to a repair shop, no question Ill go back to this location and ask Tammy for Jiovani.

Su
Review №22

This car repair facility is outstanding. Joey Lopez is the Manager. We have had to take our car in on several different occasions. They are true professionals: efficient, excellent at what they do, and extremely courteous. I would not think of going elsewhere.S. Johnston

Re
Review №23

Caliber Collision is the Nordstrom of auto body repair. From the nice woman at the front desk, to the service representatives to the manager, every person that I interacted with had great customer service, demeanor and communication.

ga
Review №24

Great customer serviceService adviser Giovanni

An
Review №25

N/A

Mi
Review №26

3/15/16: Went in to get an estimate, Michael said he will call me when approved by my insurance.4/20/16: Called to find Michael fired, my file was sitting around. James Dunn took over and said will take good care of me. Said he will order my fender now, when it arrives Jim will call me and I bring car in to get fixed.5/5/16: No calls so I called them (again) to check up on status, Jim said parts arrived and will call me later in the day to schedule for 5/6/16 to bring my car in.5/9/16: No calls again so I called Jim. Jim pretend that this is first time we had conversation and I must have spoke to another Jim. Forward email Jim sent back on 4/20/16, now he said he did not speak to me on 5/5/16 and he never ordered the part and when I replied back exact quote from him on 5/5/16 he said I am bashing him and I should go to another company.Be prepared to do all the work of reminding them of what needs to be done, and even then be prepared for them not doing the work they promised to do. Unfortunately this is like many shops in the area, very unprofessional.

Je
Review №27

Amazing work by extremely nice and helpful people. Jeremy made it so easy!

AN
Review №28

Perfect place to fix your car

Er
Review №29

Great for body work for cars

Ti
Review №30

They were too busy to write an estimate for me. Ill find another shop no big deal

Information
13 Photos
30 Comments
4.4 Rating
  • Address:11528 Martens River Cir, Fountain Valley, CA 92708, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/fountain-valley
  • Phone:+1 714-556-9433
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:No
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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