They kept my appointment even when I was late due to heavy unexpected traffic. They worked hard to find me a deal that worked for me. They were more than accommodating to help me get my new car, even offering to drop it off! Joao was the best!

Great used car like new! Great place, very clean and busy which means theyre doing something right! Excellent sales person, very professional and helpful ask for T ( 5 stars )

The whole direct auto group was amazing! So attentive and helpful with my first car buying process! Thank you so much Joao! I will definitely recommend you guys!!

Absolutely terrible. No communication among staff. Most of the staff seemed to have little if any concern about my questions. Asked for the vehicle to be detailed before delivery, and was promised such. The pictures are just a few of the problem areas. Was told the vehicle would be delivered on a flat bed to avoid the added miles on the vehicle and it was driven instead. Only purchased because the deal was decent and with the current market we couldn’t pass on the price. Also had to wait almost 2 weeks for delivery because they failed to tell us they didn’t have the title at time of signing. This would be understandable if we had known.

My friend Joao Felix oriented me on how to purchase a car. I am very thankful for his advice very much helped me and recommend anyone to him for the best experience at this dealership.

I just bought a car at this location with the help of Hudson and Richard last week. This was my first time buying a car, and the whole experience was much easier than I expected. The entire process from the start of the test drive to the signing of the final papers took less than half a day. Hudson was very helpful in showing me the pros and cons of each car that I test drove. Once I picked my favorite vehicle, they helped me get the rates I wanted on a loan and an extended warranty. Richard even helped me setup my car insurance so I am ready to go. I have yet to pick up my car (it needed a detail and some paint work), but Richard has kept me up to date on the entire process and I am very satisfied.

This place is great, Joao Felix, bought a car from him 5 yrs ago and here I am again gettin another one with him, he works with you based on your income and life style and he’s very honest and professional

Sold my car to them, highest offer I had gotten compared to other dealers. Process was quick and easy. Everyone was friendly. My sales rep, Sean was awesome. I left to try to make the commuter rail and he realized there was no way I would make it on foot. Sean went above and beyond and picked me up and I made it. I would recommend them for anyone buying or selling.

We bought a car with Raissa and it was the best decision I made. She is a very nice person! I would definitely recommend her. I’m pretty sure I’m coming back to buy my second car with her.

Great service! Super friendly and a clean environment.

DO NOT BUY FROM THEM!Heres why. They didnt put my inspection sticker on that I paid for. When I got my own inspection a month later, it FAILED! I had a broken tie rod end that cost 600$! On top of that there terrible detailer who buffed my truck swirled my paint! I NOW HAVE TO TAKE IT TO A PROFESSIONAL TO GET A PAINT CORRECTION! This is BS. These people do not know anything about cars or how to work on them, they cant even buff them correctly.

Me and my husband we brought a car with Raissa and we loved it! She gave her best and she found what we were looking for, I definitely recommend her and I’m going to buy my second car with her.

Professionalism and respect is unknown at this facility. Its been over a month since I bought the vehicle and its documentation still hasnt been resolved and the staff doesnt answer the phone or reply to emails.

Terrible experience, communication was awful from the sales man to the sales manager to the service team, i purchased a cargo van they registered it under my personal insurance when it was supposed to be commercial plates! They took a whole month to pay off my trade in which caused me to get a black mark againt my credit, i had to hound then to pay it with numerous phones calls which were ignored. I would never recommend any of my family and friends as i dont want them having such a bad buying experience..

At first, what attracted to the dealership was their competitive prices, then, after meeting Hudson Amaral (salesperson) and Richard (his manager), I new I had found the right place to buy! Within 1 hour of my arrival at the dealer, the deal was closed and all the paperwork completed. The car was delivered extremely clean and serviced, and most importantly, it was delivered on the promised date and they weresuper charismatic and accommodated the delivery within my time availability. Overall... they offered me a 11/10 customer service, so they definitely deserve this review! Big thumbs up for these gentlemen, I definitely recommend going with them!!!

AMAZING customer service! Our agent was Aline D. We were able to test drive any car we wanted whether we were going to buy a car or not. When it came time to purchase the car we loved, Aline helped in any way he could to get the monthly payments we wanted. There was a large variety and we were able to find a not only our personal car, but a work van too!

Great people to work with, great service all around. Aline was extremely helpful, and the sales manager Cristian was honest and helpful as well. The purchasing process was quick and efficient. Good experience all around, would recommend.

I coul not be happier. Jef and Richie made it happen. They were friendly, straight forward and professional. The truck was beautifully detailed and serviced before I picked it up. I definitely recommend checking with them if you are shopping around. Thanks again boys. I appreciate it.

DON’T EVER BUY A VEHICLE FROM HERE!!! 3 year old truck leaking from the roof when it rains. I pay an immense amount to have an extended warranty and I’m responsible to pay for it. I’ve never in my life heard of a car that new leaking. Not only that, my children have mold allergies and they didn’t even replace the roof lining. They said they “attempted” to clean and get the stain out which completely devalues my truck now. These good reviews are fake do not be fooled.

The best employee! Thank you help!

Hudson lee is doing a great job so i can get another acquisition. making every effort to make it happen. very attentive, responsible and showing a lot of interest that this is happening. I highly recommend your services.

Thank you so much for my new truck !

Buyer beware! If youre purchasing a vehicle and you expect that it has the manufacturer warranty, be sure to get it confirmed before purchasing. in my situation the Jeep 2018 we had should have been under manufacturers warranty. However the Jeep was brought in from Canada and retitled in the US completely omitting that it was least for two years in Canada first. once the car leaves Canada and come to the US Canadian Jeeps are avoided for the manufacturers warranty. Oh but the deal is nice enough to give you 90 days :/

Guys be wise when you’re into this place .Whether you willing to buy or financing a car .they usually overcharged, they treat customers as foolish when comes at final price ( fees over and over )The man charged me on cash for Keys fees, registration fees,Warrants fees, maintenance .Finally I gave a call to financing institution and they told me they added all those “fees” on main total .(cASH RIPPERS)At end they force me to give them five star, which personality I refused .Be smart guys

Maria Silva is most care sales person I ever have in my life. She helped me get my new car with a great finance offer. Thank you Maria, thank you Direct Auto.

I went with my cousin to see a car for her and now after had a little chat with João Felix.I wanna my Jeep.

I just bought a truck here and it was a great experience. Very different from sitting in an uncomfortable, quiet dealership with an aggressive salesman. This place was very comfortable, with music playing and booths to sit in, and everybody working here is very nice. Camila is the best!! She made the process quick and painless. I love my new truck, and if I ever need another car I’ll definitely be back!

Warning. Stay away from this place. I bought a vehicle from here with engine components missing bottom bolt holding radiator missing left bolt holding ac cooling held on with a zip tie. My salesman Hudson would not return my call got in contact with jr the manager said he would call back another manager called stated car was sold as is the would not honor my request nowhere in the agreement was as is.cars come from auctions they make them look pretty and dump them. VERY SHADY PLACE.

Absolutely HORRENDOUS customer service! One of the owners blocked me on Facebook after wanting to come see a car they had. Asked to come see the car and was told and I quote I dont play games, cash now only and was blocked. If thats how you run a business you keep your car. Plenty of others for sale!

Really good experience. All a very comforting environment and very polite employees. They answer all questions that you have and ensure that you get the best options.Camila was great and got me into a great car. I will be coming back for future purchases.No hassle dealership. Great Person Camila Good service department. Got my car ready for me in a timely matter.Great dealership, huge selection of cars to pick from and great salesperson Camila

Excellent service, smooth process, thank you Maria Silva

My wife and I purchased a used 2017 Range Rover Sport from this dealership. Never again will we purchase a vehicle from here. First I want to give credit where credit is due. Renan was our salesman and he did everything in his power to get the deal for us. Also, Yanni in service was very helpful and accommodating on a recent warranty issue. I thank both of them for being attentive to the customer. Now for the 2 individuals that need to be called out. Christian, one of the sales managers, should not be in a management position. There was a misunderstanding with the title process and a heated phone discussion was had. Instead of trying to diffuse the situation and properly explain things, he hung up on us. Not the type of management material I would want to represent my company. However, the owner isnt any better. We brought our vehicle to the local Land Rover dealer for an inspection and was informed the rear brakes were bad, less than 3mm left on pads and rotors. It was found out that this issue was on the inspection report with Direct Mecca, however, the owner crossed this off and didnt repair the brakes prior to the vehicle being sold. Pretty shady business practice. I would avoid this dealership at all cost!!!!

Thank you Maria silva excellent service

Hudson was very helpful and patient with us ! Easy to buy from, not a pushy dealership !

5 years ago I bought a 2012 Nissan Rogue and this car has never failed me. My car is in great condition and works perfect. Am looking to buy another vehicle with this company.

I bought a truck at this Dealer I was deceived these people who work there serve you when it arrives and when you buy they will turn their backs on the people who bought it never fix the problems that the vehicle has I am super disappointed with these swindlers damage with my purchase of something I am sure never buy anything there and advise. no one buys it are liars incompetent swindlers,,,,

Thank you Felipe for help me out with my new car, I highly recommend your services.

Gustavo helped me with the purchase of my truck just would like to thank you for your great work

My car salesman, Hudson, was super helpful and so nice to deal with, he walked me through the whole process of being a first time car owner. He made my experience at Direct AutoMall in Framingham really enjoyable. Thank you Hudson!

Great staff, every one of them did everything they could to help me make sure I had a good experience and was fairly treated.I very much recommend anyone looking to trade in a car to make the trip over and just sit down with the staff and say what kind of magic they can work for them.

I was interested in trading my car for something more affordable. I was contacted by Yasmin who told me about their process and discussed some options for my new car. I was also trying to sell my car in a private sale and she was very patient and understanding. She also reached out to me every few days to see if there was anything she could do to help. Although I ended up doing business elsewhere, I was impressed with her approach and would contact them again in the future.

Super friendly and helpful. Everyone is very welcoming and willing to answer all your questions. They kept us informed and did everything they could to make sure we got our new car as soon as possible.

It was great meeting you guys and I get a good suv from your thanks so God bless your. Renan and ph 💖 💕 ❤

The whole process was simply awesome.My salesperson was Camila, was really patient and professional. She was honest and responsive in answering all my questions. It was a pleasure dealing with every staff member, and made buying the vehicle surprisingly simple. Thank you for all of the help and I highly recommend Direct Auto Mall to anyone.J. Lima

This place is a phenomenal store to purchase a vehicle. The staff is very friendly, they have a ton of options for cars and the best thing is the prices. The cars are priced very good, I was really shocked. Anyways I would recommend Direct Auto Mall if you are looking for a great vehicle at a great price!

I cold give five star for This dealership they have good cars and very happy working people I can give 5 star or more for Aline she’s was very nice to me fast approval and more... but they can be much better for us as a customer I believe others clients have the same problem as me about the car when u buy it their take about 5 days to bring the car for you also they give you only one key if u need second one u have to buy not cheap. I believe if they can finish the process and reduce those days to bring the car and offer a second free keys more Custome going to be more happy 😃

Great experience with Paris! Honest and helpful, did enough homework to know the basics of the car we were interested in, not pushy. The buying process took a bit long but to be expected. 2019 car is in beautiful condition, happy with my purchase!

From the moment I stepped on to the lot, it was a pleasurable experience. Jeff let me take a leisurely test drive, so I was certain I liked the vehicle. Even though there were some issues which I was not satisfied with while driving the vehicle, Jeff assured me everything will be fixed. Everything was low-pressure and no drama.Awesome staff! They were all extremely helpful and kind! Never pushed me into buying the car (even though I went there specifically for a car on the lot). The made the process quick to buy and their service department does an amazing job.As promised by Jeff and the manager I went back next week to get the car out with all the issues fixed and including the registration completed with all the formalities. Follow up has been terrific as well. Will definitely recommend to family and friends and anyone reading their reviews. You will be hard pressed to find another that is THIS good.A big thumps up and specially to Jeff for getting me a nice and perfect car!!!

Great experience dealing with Chris/Vinny/Felipe, they were able to answer all my questions and address any concerns on my trade-in/purchase. The car was delivered as expected and on-time. Thanks again!

Raphael was amazing! Not pushy, found a car within my budget.Great all around service !Also I wanted to add. The finance employee Cris was very understanding as well. They will take care of you and I will recommend Direct Auto to everyone I know. Best people there is Raphael and Cris

They were very courteous, and Professional. My salesperson Derek was great, and explained everything clearly with a no pressure sales approach. I have been in sales for 13 years, and can honestly it was a great experience. I drove 1.5 hours to their showroom, and no matter where you are, If you are looking for a new ride I highly recommend you check them out.Sincerely,Ron Fuller

Meeting with the Direct AutoMall family was a great experience. Every moving part of the automall machine was greased and moving in uniform. I didnt feel any pressure from the sales associate who help me Her name was Lucy and I would like to thank her and the crew at Direct automall thanks guys keep up the great work.

I was very pleased how the sales team treated me and worked hard on getting me approved for a car loan. i was very pleased with my 1st oil change and happy they made an adjustment on my front brakes. Also, appreciate being offered program to purchase items for my car without interest with 100days. Because I really needed tires.

Horrible Experience. We put a deposit on a vehicle and we’re in the process of buying it just waiting for the title and they sold it to another individual. Don’t buy from them. Obviously have poor customer service.

Absolutely amazing! Great business and hospitality, they know how to make whatever you want and need work! Highly recommend this establishment and their wide variety of vehicles. See Paris and Peter for sure theres no one better!

I went there looking for a car and I worked with Lays Knipp. She is extremely professional, and knowledgeable. Any questions I had she made sure to answer. She made the process smooth and stress free. I would definitely work with her again! I recommend her if you’re looking to buy a car. She’s awesome!

Our experience here with Paris Christmas was wonderful, we went in late and he took his time with us also we found exactly what we wanted for a great price we looked everywhere and we found it here!! He came in the next day on his day off to finish paperwork with us and make sure we were set to go in our new truck!! Thank you Paris you were great to work with!!

Great experience. Sales people were friendly but not pushy. Car was in great condition and got a great price for my trade-in!

Financed my first car with Paulo Almeida! Great experience, really funny and nice guy. Helped make sure I got the best deal to fit my position. Highly recommend coming here!

This was my first major car buying experience, and it was so easy and enjoyable. I came in to test drive one car and ended up finding another one I liked more on lot. Even though it was about closing time, Paulo pulled the second car around for me to test drive. I ended up buying that car!Paulo was friendly, professional, and really went above and beyond to make the entire process smooth and stress free. I got a great rate on car and highly suggest this place.

I had a great experience. We drove from 3 hours away, the car was as described, very nice, and all the staff did a great job helping us. Our salesperson Paulo was amazing, he made it fun and easy. Highly recommend working with him. Paulo was very nice and took the time to show us the car and make sure we were comfortable. Thanks Direct Auto Mall for treating us so well!

Amazing experience at this dealership my sales person was Carlos P who was absolutely amazing. Answered every question I had made me feel very comfortable and gave me all the knowledge I needed to pick the perfect car. He listened and really catered to my needs for a family car at a reasonable price !

’m always amazed the service at this dealership, Paulo Almeida help me and my friend purchase a great car with the best possible deal. We were very satisfied with the service. Thanks Paulo, keep up the great work!

Worst experience! This is my first experience with Direct Auto Mall. Went there for a oil change, it was a no cost service, because my husband bought the car with them. Didnt get a receipt for what was done, not a date reminder for the next oil change. I called two times today, left a message asking for my receipt, didnt receive a call back. So, I decided to stop by, it was no one at the front desk. I waited for about 15 minutes and I left. So disrespectful . I usually go to other places for my car and they treat me really nice. Maybe because it was a free service, but why they offered it? ?

So I went in with hesitations because I usually buy from Dodge dealerships directly but after talking with the sales representative Rafael and him answering all my questions, I felt very secure with the process. He made the process smooth and was able to answer all the questions I had regarding the vehicle. I left there feeling pleased with my purchase and the financial department was able to keep my payment under what I asked for. I called back to check in on the process and again Rafael was able to assure me that the car would be ready on the date we agreed upon. I would recommend looking at purchasing a car from this location as they did a great job and were very helpful.

I am happy I found my vehicle. Overall the place is good. Staff is very friendly and they get their job done. Camilla is really nice and helpful, with what she can help with. A sales rep can only do so much. But I had some issues with my loan afterwards and my vehicle making noises a couple weeks after I purchased it. It’s not easy to get in touch with the people you need to here and they could do better with returning your call in a timely manner.

Aline is the best!! She helped us with all that we needed, she was on top of every question that we had, was quick to answer our questions, always available and she also gave us options according to our budget. I would definitely go to her if I ever need again, and I will be referring her to my friends and family!

Overall they made the car buying experience quick, easy and stress free. It was disappointing that there was 1 or more loose lug nuts on each wheel on the vehicle I purchased (literally not even hand tight) and despite pointing it out to our sales person, the coolant level was still below the minimum line after taking the vehicle home. They also didnt have a manager follow up when the sales person I was working with was unexpectedly out of the office which delayed the date I could pick up the vehicle.Wouldnt recommend service, sales was OK, finance was great.

I don’t even know where to begin. The vehicles are all great, the staff is very outgoing, and we got all of the paperwork done in a good amount of time and they got me into the car I really wanted. Price was a bit high but it was absolutely manageable. I will definitely be recommending people to this place! Special shout out to Luis for the 5 star service and the great test drive experience!

No nonsense buying experience. Camila was excellent and addressed everything I asked. Entire staff was courteous & efficient. I was drawn to their great inventory and was able to.purchase a luxury vehicle at an affordable price.

I’d like to thank my salesman Rafael for helping get this deal done quickly and efficiently. He worked hard to get me what I wanted for my trade in. This was my first experience with a used car dealership and I would definitely go back to this place. Their starting prices are the best around.Again, big thanks to Rafael and to the financial manager Luis as well. Both of those gentlemen made what can usually be a stressful time much more relaxed and comfortable.My only problem was it took longer than I wanted to pick my truck up. And I live far away with a busy schedule so that wasn’t easy. Also, the truckShould have been detailed and cleaned and ready when they said it was ready for pick up. Now I have to drive out there again for a detail which is an inconvenience.Overall satisfied and I love my new vehicle!

They had a very bad service ( sale manager) specially after you brought the vehicle out of they place.. they dont want to take any responsibility of the vehicle and put the blame on you and question you like did you take the test drive,did you see the vehicle, did you check everything before you took out . And I totally understand but while you test drive very is well.. after a few days later you call back and ask for return policy they try to ignore your call and try to find the way to excuse for your complaint ..

Went here to buy a car with Carlos Pena. Had a great experience and was welcoming. Definitely recommend this place to the fullest. Everyone I encountered in the process was very good and helpful.

Their service department is very helpful and reasonable. Maria, Thiago, and the rest of the staff are helpful and highly informative. They have done an excellent job tending to my service needs. I highly recommend Direct Auto Malls service department for good auto maintenance and repairs.

Went in here having previously looked at a vehicle that was ultimately sold while I was asking about it, Right when I was about to go off on the poor guy, the salesman John Brita showed me another vehicle that was even more to my liking than the original. Ended up with a 2014 Jeep Grand Cherokee Limited Lux II with 25K miles for 28KI was also able to slightly negotiate the low-ish trade-in offer on my 11 Jeep with him, John is very reasonable and was very knowledgable about the Jeep I ended up purchasing, as well as helpful with explaining how the financing would work sans a down-payment. John is an excellent salesman with a good attitude and easygoing personality, and he really cares about what you want in your vehicle, and not just selling you whichever vehicle he sees fit. Even if exactly what I wanted wasnt sitting right out the window, Johns intent was to find the most similar to the one Id looked at. Keep it up, man!The manager was very friendly and she checked in during our stay in the waiting room a couple of times. The dealership has many many pre-owned, low-mileage Jeeps to choose from as well as a variety of other branded irrelevant vehicles (lol), and although the building itself isnt beautiful, the cars they sell are, and the people working there seem to have walked off of a runway, as well, so it makes up for the lack of ceilings, haha.Lastly, Ill add that after an initial pickup date of 1 week, I asked if it could be sooner, and they ended up giving it to me within the hour. I drove home in my new car, leaving my old one behind that day, that was a sweet feeling.All in all, I would recommend this dealer to a friend thus far, and I hope the service continues if any problems occur.

My first experience at Direct Auto was nothing but great humility and respect. The salesman that helped me by the name of Carlos P had no problem with any question or concerns I had about any vehicle. I had an amazing experience at this dealership my sales person Carlos P really knocked it out of the car with my car selection who was absolutely amazing. He listened and catered to my needs for a family car at a reasonable price. Thank you Auto Direct and Carlos P

Renan was excellent. He made the process very easy. He was welcoming and very knowledgeable about the car we bought. I would highly recommend him to customers.

Very sketchy dealer do not go here, they made me travel for one hour for a 2016 range rover with 50k miles listed at 28,000. When i got there they let me test drive the car, then they sat me down and bumped up the price to 37,000 and made up a story to justify the price. I could have bought the car but i cant do business with a dealer like that.

Working with Gustavo was such a wonderful experience he helped me out as much as he could and was an amazing salesman. I would give him a 10 star review if I could!

Just got my new car there two days ago and Aline was the best! She did all she could so I could have the best rates! She was very professional and helpful. Definitely recommend asking for her to help you find the best car !

Ive bought 2 cars from them, both cars were good deals and my wife and I have always been treated with respect from their staff. They do charge a $500 sellers fee for each sale and their prices are usually only competitive after a car sits on the lot for 30+ days. However, if you can find a car thats been sitting and has been dropped for quick sale, you can pick up a nice luxury vehicle for auction price.

I brought my car into Direct Auto Mall, and it was the best decision I’ve made! I didn’t buy my car here but they were very welcoming to take my car in to service it! The front desk lady; Maria I think her name was; was very friendly. She made sure my car was in good hands. I highly recommend coming here to get services done if you need any!

Camila at Direct Auto is the best. She worked with us to purchase a late model Toyota Sienna van and managed the link to their service dept to have the service completed. Direct Auto has an excellent selection of quality of used autos and trucks. Prices are good and the staff is very responsive.

I bought my car here two years ago, and after two years came for service on my brakes...I can say I’ve never been happier! Their service is exceptional, they take time to make sure it gets done correctly. Maria (Assistant Service Manager), was so kind and patient listening and answering any questions I had. She walked me through all the steps and even took me to show me we’re the problem lied. I used to go to pep boys for oil changes, etc. but Direct Auto Mall’s service is unmatched!!

Derek helped me pick out a great car. He answered all my questions and made my car buying process simple and easy! I highly recommend Direct.

It was my second car purchase from Direct Auto and Camilla was very helpful throughout the process. She helped me with getting the car cleaned and delivered in a timely manner. Great job.

I came in Without an appointment or anything and was matched with a sales rep that was very kind, dedicated, and willing to work with me to make the deal happen. Amazing service and a great experience, I would gladly do business with them any time.

My husband and I bought a Nissan Rogue from Direct and we are very happy with our purchase. Our sales person, Luis, was very friendly and patient with our questions and requests. Their car prices are very fair compared with other dealers and they did a really good job at making sure we left their store fully satisfied with the experience.

Came here a couple days ago looking for a car and as soon as I walked in I can tell there was a very friendly atmosphere. The sales man Paulo helped this friendly atmosphere with his kindness and friendliness. I would recommend Paulo as your sales man. Very knowledgeable about the car youre interested in and helps you make up your mind.

I went truck shopping at a few different dealerships and everyone I dealt with was pushy and had the classic car salesman attitude. With Direct Auto Mall I didn’t feel that at all. My sales associate was Alberto “Al”, and he was great. He had just the right attitude to play both sides of the fence and help me throughout the process. They have great prices and a large selection of vehicles. The place seemed to be thriving. I would definitely recommend giving this place a shot based off my experience with them.

Excellent place to buy a car or truck

Highly recommended! Just Bought my car here and was very pleased with it and their service! They have a wide variety of vehicle to choose from. The place was even full of people when I went to purchase the vehicle; they mean good business. Max was my salesman and he was very professional and straight forward with his work I would recommend him. Overall great experience here.

It was an awesome experience. The staff was on point, excellent customer service, great hospitality and Paulo knew what he was doing. He knows everything about the vehicle I was interested in and answered all my questions clearly. I would recommend anyone whos interested in buying a car to come to Direct Auto Mall!

I contacted Paris because I was interested in getting a car. Upon arrival I was greeted with a smile and contagious energy. I looked at quite a few cars and Paris did not once show aggivated or seemed slightly annoyed. Which has had to be in the past at other places. He was knowledgeable and delightful to work with. I would highly recommended him to others. Thanks again Paris!

I inquired about purchasing a Ram van. Patricia said the van was available and asked if i was ok with purchasing the vehicle remotely. I told them that was fine. She never responded back after multiple times sending a message to only find out a few days after by checking online they sold the vehicle. Horrible service dont waste your time with this place. If they cant respond back when your trying to purchase a vehicle theres a good chance they wont respond back after you purchase the vehicleIf the vehicle was sold the same day than common courtesy would of been to respond after attempts were made for the purchase

Let me start off by saying that I will never again purchase another vehicle from this dealer, nor will I ever reccomend them to anyone else. There is zero communication between the employees of this company. My husband spent hours negotiating a deal on a truck that he test drove and thoroughly liked. This was on a Tuesday. He was guaranteed that he could pick up the vehicle 2 days later, on Thursday. At 9:30pm on Wednesday night he received a call that the vehicle would not be ready because they had not received the funds from the financing lender. My husband called multiple times on Thursday to get insight about whether the vehicle would be ready for pick up on Friday, and no one could give him a straight answer. Every time he called he was told that someone would be reaching out to give him a definitive time of when the vehicle would be ready, yet after hours of waiting we never received a call. Finally, at 7:30pm, after multiple attempts at trying to reach someone, my husband received a text message from the salesman guaranteeing that his truck would be ready on Friday, anytime after 12. The dealership is about a 45 minute drive from our house. My husband arrives around 1pm on Friday and is told that the vehicle is ready, and just needs to be registered. 30 minutes later, the salesman comes out and says unfortunately they can not register the truck because the servers were down, and that they had no idea when they would be working again. Furious, my husband came back home with no truck. He was promised the vehicle would be delivered with a full tank of gas to our home once it was able to get registered. Apparently the registry servers never came back up, because the vehicle was not delivered. Fast forward to Monday, my husband calls when they open. The salesman says that the systems are STILL down, and the managers are all in a meeting, but he will receive an answer by 10:30am. But of course, no one called. So again, my husband had to reach out looking for an answer. Now the manager he spoke to said we would be notified by noon. Again...no call. Once he finally contacted another manager they informed him that the servers were working, but the truck would NOT be ready until later that day. My husband even offered to drive back to Framingham AGAIN to pick up the truck instead of having it delivered, but they said it still would not be ready, regardless. Completely unacceptable. Again, they guaranteed that the vehicle would be delivered that evening with a full tank of gas. After hours of not hearing from anyone, my husband called at 5:30pm looking for an update. He was told that the car was registered and that the salesman would be leaving the dealership at 6:30pm. The truck finally arrived to our house Monday night, after 8:30pm. Almost a full week after purchase. It had only a little more than a quarter tank of gas. He was told that they would be giving us a gas card in place of having a filled tank upon delivery. Three days later, after not hearing from anyone, my husband had to reach out and inquire about the promised gas card. We finally received it, and realized it was for a mere $25. It cost us almost $50 to fill the tank after the truck was delivered. After all the trouble and frustration of dealing with this company, the issue is not worth pursuing any further. The customer service that this dealership exhibits is next to none. The only bright side at the end of this tunnel is that we will never have to deal with this company again. If it werent for the 5 hard inquiries on my credit from this process, I would have cancelled the transaction altogether and gone elsewhere. But the thought of having to start the process all over again was just too exhausting, and not worth more damage to my credit. So we gave our business to a company that could not have cared less about us, just to get things over and done with. A company full of empty promises and null guarantees. It was most definitely NOT a pleasure doing business with them, and it will never happen again. Save yourself the hassle and go elsewhere.

My overall experience was great! Angie our sales person answered all our questions. She wasn’t pushy and let us take our time with our decision. This place is hugely busy no matter what day of the week. Make sure you have the time set aside. I love my new car!!

Always a good experience when bringing my car in for service. The staff is very friendly and helpful. This time I waited for my car to be done. It was very fast and the waiting area was comfortable with complimentary coffee options.

Worked with Alberto on getting a new car! Everything went very smooth! These guys will work to get you the best deal! Great environment very friendly staff, amazing inventory! Definitely recommended! Go see my guy Alberto

My Sales person Paulo was very helpful and patient. He had friendly conversation along with very detailed information about my purchase. He knows his stuff! Thank you so much!!