Logan is the best. His patience is rare in this crazy world we live in. When he asked how may I help you he truly meant it. Thank you Logan keep up the good work.

We had a very lovely experience here! It was quick and enjoyable. The man who helped us, Justin, was very kind and immediately found us a phone that would work for me, to replace my old phone. He talked us through the process and answered all of our questions very clearly. We had a waiting period of 20 minutes and during that time, Justin talked with us! The 20 minutes felt like 5. I love the new phone, it works perfect and I’m very happy about my time there.If you ever go here, do ask for Justin! He made it an awesome experience and a wonderful time! 🤗

Picked up my new phone here yesterday. The young man I worked with, Logan, was awesome! He was friendly, patient and super helpful! Made the whole experience easy and pleasant!! Will definitely be returning to this store if I need anything!!

My wife and I were eligible for phone upgrades. We were help by Logan to start the process. Shortly after starting we were helped by the manager Brandon as well be uase he caught wind that my wife owns a business and we were still on a consumer account. These 2 gentlemen help us out to get switched to a business account. They stayed 2.5 hrs after closing to sort out issues with the switch. Everything got square away and we left happy. We will return in the future for anything we need. These 2 guys were awesome, thanks a bunch.

Philip Valentino took outstanding care of our familys phone needs. This was our daughters first phone. The process was fast and painless. THANKS PHILIP.

Logan is amazing. He goes above and beyond every time we visit this location. Thank you, Logan!!!

Justin so helpful and very patient. Thank you Justin you are rock!!

Incapable of completing a simple phone upgrade and do not know of any type of escalation process to help. They don’t answer the phone unless you use code 55#. If you don’t, you get routed to a main call center. These guys are. A joke.

Honestly the best experience I’ve ever had in a Verizon store. Amazing customer service, Lexi was so lovely and took the time to explain everything to me and my father. Her customer service was by far one of the best I’ve ever experienced. I will definitely be coming back to this location in the future. And definitely will be asking for Lexi 👍🏼👍🏼👍🏼👍🏼

Lexi was super friendly and helpful ordering my tablet and even called ahead to see if she could put the screen proton on before I got there to save time! She showed me how to set the tablet up and then simple moves to make using it easy. I highly recommend her!!

Logan was so helpful and patient - changing over multiple phones, putting on glass covers and new cases. He (and another associate) even stayed past closing time so that Logan can finish my phones. The store was clean and proper safety guidelines were followed the entire time. Definitely recommend!!

I would never go here again. I feel like all they try to do is sell stuff. They don’t truly care about the customer. I bought two iPhone 12s. The guy told me I had to buy all new chargers because the old iPhone chargers wouldn’t work. This wasn’t true, I called Apple to confirm. Also, he sold me a glass screen protector. He said if it breaks they replace them for free. This was more false info, they charge $12 to ship the new screen protector. Would of given zero stars if I could.

12/20/20 service i received from Cody was great. After I calmed down, I decided to go another route then I planned with Branch manager(Brandon), Cody was very helpful and informative. The 2 star rating is not a reflection on him personally, but based on the half-truths I received from Manager.

Excellent service, knowledgeable, and answered all my questions. Made sure I understood the terms of my agreement. I could not have expected more. This will be my store of choice in the future.

Such an easy and quick experience at this store! Kenneth was so helpful and answered all of my many questions! Will always go to this location

Phillip took care of me today and he was amazing, awesome customer service 👏 answered all my questions and made sure I had a great experience in getting my new phone 🙂

Great service. The manager helped me with repairs and several discounts. I had previously been to the Verizon store on West Patrick and they didnt want to even let me in the door.

The staff was extremely knowledgeable and polite. They worked with me to get the best pricing and plan that made sense for my needs.

Very helpful very professional Felt very welcome like I always do when I go in there Staff was very friendly and funny Alexis did a good job helping me

Phil helped me out and his team was right there helping every step of the way. Great experience today. Definitely my go to store from now on!

Went in to get pin and try to figure everything out . Logan is the best you are lucky to have such great employee. Took care of everything I needed and a few extras. Thanks so much for everything glad he was there to take care of me

Amazing service yesterday when purchasing my new phone would recommend this place on spectrum drive frederick md to anyone

Awesome customer service! Philip was so patient and so helpful; really appreciated his sincerity with helping my mom get a new phone.

The young man was very helpful, polite and I am handicapped and he got the door for me. Very good employee.

Brandon provided exceptional customer services. He was dedicated in completing my small business enrollment, which was a challenging and lengthily process. However, Brandon was patient, courteous and knowledgeable about the products and process. He made me feel comfortable about my decision of becoming a Verizon customer. Thank you Brandon for your outstanding support. I’m looking forward to working with you again in the near future.

Logan was very helpful & knowledgeable in assisting me to find a new iPhone. He helped me set everything up on my iCloud and had a great personality throughout all my questions!!! Will be coming back

Logan was awesome. Made sure we got the best deal possible work the best plan for is. Very happy with my purchase

Alexis was amazingly helpful, personable and patient. I will definitely seek her out again for future service. Thank you Lexi!

Lexi was incredibly helpful and made the upgrade process seamless. First upgrade in over 5 years and I was out in 30 mins. 10/10 recommend.

Logan was great! Helped assess my needs. Great service!

The salesman, Logan, was very helpful, courteous and polite in the purchase of my new phone. I would tell anyone to see him if they were looking for phones and accessories.

Great experience. Very knowledgeable staff. Easy change over for media. Cody is the man!

Very easy, no wait time and Alexis was very nice:) definitely will be coming here instead of the Verizon on 40

Great customer service! Cody took care of me today and gave me great customer service and reassurance about which phone I should get. I will be coming back. :)

Kenneth was very helpful with me purchasing a new phone. The first phone was defective and he was able to send it back and get me a new one!

Logan helped my boyfriend and I with our upgrades and we wouldn’t have wanted help from anyone else! We came in pretty disorganized and asked a million questions, he was more than patient with answering them all and even repeating majority of it🤣 I love that he was personal and genuine, it made our experience great. If you need help with anything, I HIGHLY recommend seeing Logan.😊

Excellent customer service provided by Trey. Attentive, knowledgeable. Good job young man! I will be back to this store because of him..

Excellent customer service at this Verizon location. Specifically I was helped by Cody and Brandon who were absolutely outstanding. They provided prompt resolution options. With great compassion and understanding they listened to my concern and without question they promptly attended to resolving the problem.I observed as well the same excellent customer service to other customers that were there. Everyone behaved and worked with the same manner of being, humble and using kind responses such as: “we thank you for your patience”. Continuous humble kind service all around. They work like they enjoy to be there and in a manner that they enjoy working with each other. I have to be honest, I thought those days were over and that such kind service could only be dreamed of. However today it was proven that gentleness and kindness still exist. Even during this time of COVID where we are all wearing masks, and we can only see the eyes, the non verblas, kindness, compassion and the nice gentle tone of voice is still not lost. And at this Verizon it is proof that a loving human race still exists.Thank you so much Cody and Brandon for the lovely experience. I love my new phone and the lovely memory you made with it!Thank you so much from the bottom of my heart!!!!!!!!!!! You guys are amazing!!!!!!!-Leona

Logan was my sales associate and I had an amazing experience to say the least. He was very knowledgeable, kind-hearted, had a great sense of humor and made the sale start to finish painless. Will definitely be coming back to him for all my future phone needs.

Alexi was great! Our situation was somewhat complicated and got us through it . She was always pleasant and patient. Thanks Alexi!

Philip and his team did everything they could to make my experience as positive as possible and they were 100% successful

Alexis is awesome! Glad to help with the sanitizer donation program!

Logan was amazing at helping us get our plan together and deals on our phones. He made the process easy and less of a headache! He explained everything and was honest about everything. If you visit this store, ask for Logan he will take care of you!

Very easy and understandable. Will go there again in the future.

Work with Cody. Great recommendations and awesome customer service!

Logan or Louis sorry I forgot the name but he was MARVELOUS i’ve never felt genuine empathy like I did with this man. 10 stars Logan or Louis

Great service from Logan, appreciated his help and patience in getting our new phones and service transfer.

My man Logan went beyond and above with helping me and my girlfriend upgrade our phones. I strongly recommend goin here if you have any questions you have about your Verizon account.💯

No wait. Had what we needed. Helpful and courteous. Thank you!! 👍

Brandon explained all charges, options and fees to me and carefully answered my questions so I could make good choices. I appreciate that. You will too. Go there.

Excellent customer service. Very helpful

We came to Verizon Wireless on Spectrum Drive in Frederick today. Our representative, Kaila, was amazing! She was so very friendly, knowledgeable, and professional. She was extremely patient with us while I searched for passwords, etc.! She transferred all of the data from my old phone to my new one flawlessly and made sure all was in order. She also set up my new tablet. We cant say enough about how great she is!!Jeannie Drevenak

Had the pleasure of being helped by Logan W and he got me out the door with two new iPhone 12s watches and all under a hr.

We sat at this store well over 30 minutes just to be seen. Then we were helped by the only person working. It took about an hour and a half to two hours from the time we walked in and out. Kayla was the only person working and she did great! Any other person would have gone crazy having 5 people come in at the same time and wait and a handful more leave because of her being the only one working. Shame on Verizon for letting her be by herself. The girl couldnt get lunch becuase of how busy she was. But she kept a great attitude and was amazing.

Vincent was extremely helpful and went above and beyond to think out of the box and make solutions that made economical sense. Explained everything well and was very knowledgeable. Will recommend to everyone! Very helpful

Brandon was a lifesaver for me restoring my iPhone before I left town. I had no time to figure out what to do and was in a panic when I walked in to the store. In no time he came to the rescue and quickly fixed everything and for that I was most grateful.

Kay was my customer service representative and she provided excellent service. She was very professional and knowledgeable of the Verizon products and patiently answered all my questions. Thank you Kay for a wonderful shopping experience!!!

Outstanding customer service friendly safe and quick service

Great service. Comfortable environment. Worked with the rep Doug. She was able to help break down my account, save me $ per month, and get me a great deal on a new tablet. I will definitely be returning to this location for all of my wireless needs!

My experience was amazing! Ms. Lexi was the best! I would definitely recommend other customers.

I was having a problem with my phone for MOTNHS, and Logan solved it within 20 minutes of me entering the store! Fantastic customer service and wonderfully sharp employees.

Do not go here, worst experience I have ever had. Went in for an upgrade and the guy barely spoke English. I told him I wanted the Pixel 2 and he asked me over and over why I wanted that phone and what I liked about it. I told him members of my family have it and they are happy with it. He asked again why I want that phone, I told him again. He then asked me to explain all the specific features about the Pixel 2 that I was interested in trying to compare them to other phones. It got so annoying trying to relay unnecessary information I walked out. He also tried making me add another line that I dont need for $87.00 and change the number ive had for 15 years. I have no idea what he was trying to pull but he lost a sale.

Dealt with Verizon online for 2 hours last night. They couldnt get a newline added because my account needed to update they told me to go to this location and they could take care of me. Hahahhaahhaahhahah Kay or Kaitlyn or whatever her name should NOT be employed here if you want to keep customers. I pay $250 a month on a bill and want to add another line. This employee was AWFUL. As soon as I walked through the door she made it clear she would not help or try to help. She also told me no one could help us and to go to corporate. She was the rudest person I have EVER dealt with. If I ever have to deal with her or someone else like that my money will 100% take it else.

Diana was great! Gave me great customer service in a low stress environment. Will be back to deal with this store for all my Verizon needs

Im an Active Duty Army Soldier. On Feb. 1 at 3pm arrived to your store at 5599 Spectrum Dr #104, Frederick, MD 21703 needing support on creating a new account for my family before Im deployed this month.  Your Customer Rep. Coby DID NOT showed any type of great customer services; in the contrary, his unwillingness to help us find a plan for military families, checking his phone while talking to us, information was wrote it down in a piece of paper with inaccurate information. After I talked to him, I wanted to discuss it with my wife and return later for a follow up to create an account. Around 6:30pm, returned to create and account and Coby did not want to work with us because said the system was not working properly and stated fiercely about the system would not generate any type of offer for us and to come back other day. My wife and I feel betrayed and hopeless to open an account with Verizon. However, after I went home and chat with customer service over the internet, I was able to open an account and obtained greater offers than Customer Rep. Coby provided to us. It is not fear to mistreat future customers and even those who fight hard to get Americas Freedom.

I want to report a most enjoyable and rewarding visit with Rachel. She accomplished the task, answered all my questions.Yours truly,A satisfied customer,Pam

I went to this store assuming that it was actually run by Verizon. I wanted to replace my current phone (Droid 4) because I cracked the screen and am due for an upgrade. I originally wanted to just get the same model and went to the Verizon on the Golden Mile, but learned that they no longer make the Droid 4. So I looked around, left and considered my options.One or two weeks later, Im ready to make a choice and end up here because it was closer to my home. BIG mistake. It was empty and had the feel of a used car lot. A salesman cruised straight over, and once I told him the model I was looking for, he quoted me a price of significantly higher than the 2 yr upgrade price that the route 40 store had been offering (and the price named on the Verizon website). When I expressed surprise, the salesman claimed the phone was more expensive because it was a 3g phone (what?) and insisted that the other store couldnt have been offering it for less. So I asked for a few minutes to browse, but left after being stared at and almost immediately re-approached.

They are under new management and we had a great experience! Would recommend to store to everyone.

I place an order online to pick up my new phone and was advised this store would be able to accommodate my needs! Needless to say, my time was wasted and I still have no phone😥

Avoid this store at all costs. Horrible customer service. Phone sold to me about 13 days ago was defective. Brought it back in to exchange it for the same model phone and, because I failed to show with the original box, they said I had to pay a $25 no box charge. I told them that was ridiculous. I should not have any additional fees to pay since having to return for a defective product is fee enough. They so generously pointed out they were waiving the restocking fee...a restocking fee on a broken device. Please. So, I called a Verizon directly, while in the store, and explained the issue. They told me under no uncertain terms that there is NO fee of any type on a defective device. I had to pay the $25 to this awful store so I could get the new device but Verizon credited me the $25 to my account even before I left the store. So they made $25 off of me, lost a customer for life, a customer who will report here what a terrible store this is, and I was made whole anyway. I should have read these other comments before choosing to go here. These people at this store need a lot of help in learning how to run a business and deal with customers.

Dont fall for the free tablet deal, and, in my opinion, I would take your business elsewhere. I was not happy with the 3 tablets we got for free, and I returned them within the 14-day window and was charged $140 per tablet because I had cut the UPC label off each box (as I was instructed to do by their salesperson). Basically, I just handed them $400 for three tablets that I returned because theyre cheap tablets. My opinion: Any store with these scam policies is a store you should avoid doing business with. Although this is not a real Verizon store, after hearing the story, Verizon Wireless helped me out as much as they could by waiving the $40 connection fee for each device. Verizon Wireless is awesome. This store is not.

Focus on the customer and fixing there issues not selling products ... You are a solution specialist

Beware, to get customers they lie. So dont take any verbal offer and commit/switch service. They charge $20 per phone to switch service. Check any offer provided by VICTRA with Verizon customer service before you commit. I was told $5 off per line if I sign up for autopay with the limited plan but as per Verizon there is no $5 off autopay for Limited XL plan.

I feel like they lied to me with the intention of making more money on commission. Do not set up direct withdraw that will over charge your account.

My 20 month old tripped and hurt herself during our visit. The employees were so helpful and concerned with how she was doing. Outside of her getting hurt the staff are very knowledgeable in the products and services that Verizon offers. This will be the location we always go to now.

Go to a REAL Verizon store. Yes, lines may be longer, but youll have a better end result. Usually...

Do NOT to this store!!!! They are not with the Verizon Corporation but just a store selling Verizon service/merchandise (this is per Verizon customer service that I spoke to).Verizon over all has amazing service but this store finds ways to charge you fees that shouldnt be charged (also per Verizon Customer Service) after they have run your bill up with no notification. Go to the rt 40 location. Yes you may have to wait but at least you wont get charged fees unnecessarily!! :(

Lied to our faces on two separate occasions. Once about needing to upgrade every phone on our plan to use one upgrade and a second time about the warranty on a Lifeproof phone case, stating that the warranty would replace both the case and phone if anything happened when the phone was not actually covered, potentially costing me ~$600 if the phone had broken before I found out the actual terms.THIS IS NOT AN ACTUAL VERIZON STORE.They call themselves a Verizon Wireless premium retailer, meaning that they will sell you the exact same products you can find at a legitimate Verizon store (like the one on the Golden Mile) for higher prices and in my case, lie to you to make even more money.Terrible experience, terrible establishment. I strongly recommend everyone to avoid this place like one would avoid lepresy.

Service was excellent and very patient with us neophytes. Will come back for all our Verizon needs

This store got me good. Get everything in writing before signing but, better yet, dont ever go here. The employee told me repeatedly that he was giving me a free iPad and I would only need to pay $17/mo for 24 months for a cellular data contract. I thought that seemed wrong because I know the data lines are typically $10/mo. I paid $78 at the store. The rep verbally broke down the bill and I paid but after I got home and looked at the itemized receipt I was charged for things he never once mentioned. I was charged a $19.99 set up fee for both this free iPad and my upgraded phone but all he did was turn them on long enough to make sure the sim cards were installed. I was angry but I didnt go back to dispute those setup fees. I finally got my first Verizon bill after getting the free iPad and Im now locked into 2 years of $20 payments on a device I was only interested because it was FREE, plus the $10 line. My Verizon customer service rep called the store and they told her the promotion was free out the door which means I wouldnt have to pay sales tax on the iPad. There was no misunderstanding on my part or miscommunication, Victra straight up lied to me. Looking through the reviews it seems like this is how they operate at this store. The Verizon rep was nice enough to credit my account for some of these charges and said she would be passing my complaints to a superior but she couldnt do anything more since this was an authorized retailer and not a Verizon store. I encourage you to file a complaint letter with Verizon if youve had a similar experience. I dont think this is how Verizon wants to be represented as a company. Verizon Wireless Correspondence, PO Box 291089, Columbia, SC 29229

Just stopped by and recieved WONDERFUL customer service from Cameron. He helped me to decide on which phone worked best for me and went the extra mile to transfer my contacts and pictures. I believe theyre under new management as well, on a previous visit i dealt with a manager who was quite short with me. Nothing but great customer service today! Thanks guys and gals at verizon on spectrum dr!

Customer service was awesome. Go see Ryan.

Worked with Aaron. Very patient and got me the best deal.

One employee in the store. Waited 20 min to pay for chargers before I gave up and left. Ridiculous

Unscrupulous manager took full advantage of my mother here,didnt explain what he was charging and why. Prices here are not the same as Verizon stores,much higher. On my return visit an employee tried to resolve our issues but couldnt do much without manager in the store.

Horribly slow service, with customer reps that take their time and not worried that there are customers waiting. Never visiting again.

Samir was great. He healed my phone

NOT a Verizon store just authorized to sell Verizon products. Brand new phone had display issues 16 days after I bought it from this store. Would not honor warranty and told me I could buy a cheap flip phone to use while I waited on a refurbished replacement. Customer service stinks. Corporate store would not help because I did not buy from them.

Too much emphasis on selling products and not enough on customer service. When a customer tells you they don’t want a $60 dollar screen protector, it’s best not to show attitude because you want to make that sale. I wish we would have gone elsewhere for our business.

Not a very big selection of phones. This is no cor store

They are helpful but expensive. Try not to get a manager. They seem to want to be up selling all the time.

If I could give this store 0 stores, I would. Employees are sneaky, rude and incompetent. I was told a fee was waived on my bill only for it to show up 2 months later, then to be told that yes I am being charged. Stay away from this store.

Take care of you

Wait time is too long

Quick service

Simply great!

Excellent service ... Very friendly, above all it solved the problem of my iPad.