Went to Pohanka Honda to look at a used pickup truck. Ariel helped us find the perfect truck even coming in on her day off. She was very patient with us and helped us choose a better pickup for our needs then the one we originally thought we wanted. When we spotted a blemish on the truck, Pohanka made it right and exceeded what they promised. I would buy another vehicle from Ariel and Pohanka.

The best integrity, sincerely honest, and most highly skilled Master Mechanics I have ever met. Friendly and courteous staff all around too. Who cares about a well worn 2002 Honda Civic? Pohanka Honda does and that level of service matters to me and it will to you too. Thank you for being so awesome!Mr. Dates and Mr. Bennett were just the absolute best. Thanks for everything!

Recently bought a 2021 Honda CR-V Pohanka Honda and was helped by Matt. The best experience Ive had buying a car. He was very professional and, unlike most car salesmen, not pushy. Listened and helped us understand the car itself and the car buying process as well. 10/10 would recommend working with him.

Want to share my experience buying Honda from Pohanka Fredericksburg. Rachel Weaver was very helpful in making my decision obtaining the car. I would recommend anyone to buy from this dealer. I personally live in Fairfax but was getting great deal enough to drive to get the car from this dealer. Please asking for Rachel!!!!

Best car-buying experience I’ve ever had! The salesman, Nicholas was very attentive, professional and he knew EVERYTHING about the Pilot. I find that sometimes the differences in the levels of the vehicle can be a bit confusing but he knew ALL of the differences and was very patient in explaining them to me. He also printed off a page so I could refer to it while we talked. I asked for a runningboards to be added to the new Pilot and they were able to make that happen while I was still working through the paperwork. Nicolas stuck with us through the whole process and kept us updated on everything that was happening. The financial manager, Gabriel was equally knowledgeable and professional. He explained the warrantee options very clearly. The sales manager, Tim was very clear on everything. The communications were excellent. I know I got a very fair market price. And, I actually enjoyed buying this vehicle and that’s not always some thing that can be said! I would definitely recommend this particular dealer. Class A+ all the way!

I would give zero stars if I could I had a blown engine took it in for warranty work they knew they weren’t gonna cover it but instead charge me a diagnostic and then charge me for an oil change on a blown engine they never even did a oil change on they also lost my car twice and then additionally lost my car keys don’t go here it’s a scam they prey on young females because they think they don’t know what they’re talking they never even filed a claim with my warranty company when the whole motor was covered through warranty I was told I had Metal flakes in my oil and they save them for me these metal flakes are nonexistent and never put with my paper work for pick up And for this oil change they left the old filter on and dirty oil in the engine rip off of 90 bucks I took the car to a shop up the street and what a amazing job they did no thanks to Honda I have asked for a service manager to call me many times and never got a phone call back go somewhere else for service

I love going to Pohanka Honda of Fredericksburg. My first time dealing with Triston and he did not disappoint. Not only that, but Chris makes sure I am taken care of to the quality of service above all others. You are treated like family with respect. All concerns are covered and future services advised. These are great people and I dont care what the price, peace of mind is more valuable. Thank you Pohanka Honda of Fredericksburg!

I went to this location to get my safety checked. Honestly, I was just expecting your typical day at the service line but I was helped by someone I had never seen there before who, to my surprise, made my day SO much brighter. His name is Sean Bennett and if you have service needs, honestly just ask for this guy. Great personality, Kind heart, and Spectacular customer service! I didnt feel rushed or unwelcome. He even showed me which coffees were the best for while I was waiting in their cozy lobby. Thanks again to Sean Bennett and Pohanka Honda! Im sending all my people to you!

I am a first time customer and I chatted with Shaun at the service department. He was very helpful and answered all my questions concerning my vehicle. I have used the pick/drop off service, and let me tell you that Shawn and the whole crew went above and beyond helping me. He was very, very nice and accommodating. My first time owning a Honda and I’m loving it! This place is very accommodating, will continue to use this company. I will definitely recommend their business. I would give them 6 stars if I could. Thank you so very much for such a WONDERFUL experience.

I just picked up my first Honda, and so my first time with Pohanka Honda. Considering the circumstances with global issues, on production and availability, I left their appreciating Dana, my sales guy, who was extremely helpful. But I also appreciated Ali, in finance who has the difficult task of folks like us trying to be mindful in our purchase. Ali, was fantastic as well making our purchase low stress and respectful. Nice job gentlemen. I got a great vehicle and look forward to driving it.Update: My wife wanted to get her Honda taken care of with some protection, similar to mine. Corey at Pohanka, was very responsive in getting back to us on what needed to be done as her vehicle was 4 months old at this point. Easy transaction and quick turnaround made my wife’s day. Seems like little things, but important to us. Thanks Corey! Thanks again Pohanka!

If it were not for Alex in Service with nothing less than …..superb communication skills and customer service excellence I would not be a customer. I do not own a Honda; however, the 4 vehicles/ in particular the last two, he went as far and above to explain the service and worked with coupons and discounts to satisfy me completely. As I,person with over 200 Individuals under my direct supervision/advisory- Alex is a true example of service excellence with a tremendously positive disposition. He should be the first choice for departmental advancement accompanied with superb financial compensation. Truly the most complete package representing Fredericksburg Pohanka!!!!!!

Great experience. Easy drop off. My vehicle was ready before the promised time. There was confusion on a coupon I wanted to use and it turned out the coupon had expired, so they applied couple other coupons instead and the bill came out cheaper than I had originally planned for. Just a great group of people who work for a great company.

Pohanka Honda were excellent to deal with in our recent purchase of a 2022 Honda Pilot. Much of the credit goes to Mr. Nicholas Cash - our salesperson. He was very helpful in finding the exact car that met our desired/requirements. He was very patient in answering all our questions. He worked closely with the finance people to ensure a smooth transition to the final sale. We would - without hesitation- recommend Pohanka Honda to anyone looking to purchase a car snd specifically recommend working with Mr Cash for the purchase.

Professionals, always very helpful, little wait time.James King was excellent in getting my vehicle checked in for service and notifying me when my vehicle was ready.

Great experience. Needed my air bags safety checked and replaced. Came in a little early. They accepted me straight away I was in-and-out within an hour.

Great and fast service. They staff was very helpful and honest. Definitely going back.

The quality of the work Pohanka does is always top notch. No high pressure tactics to get the recommended services done in addition to what you come in for. I appreciate the reminders and typically have them complete the services at the recommended intervals. The one thing I feel they could do to enhance customer service would be to inform customers of any discounts or promotions they have going on at the time of service. A 25% discount they were running would have made a $600 service much more reasonable. Unfortunately I didn’t see the email until the day after the service was completed.

Just bought a car from them 2 days ago & felt the brakes weren’t operating properly. Went in & they looked at everything which put my mind at ease. Must’ve done some magic because it feels amazing now!As far as the car buying/financing experience. I would definitely recommend working with Javon/Chris for sales & Cody for financing 💯🙏🏼 Very happy with my experience & I don’t even mind the wait.

The Service steam was wonderful to repair my CRV on Tuesday morning, Oct 12.I was headed back to Florida early that morning. My brand new (only had this 2021 CRV for 6 weeks) car would not start. And, the hood release would not work in order for my son-in-law to jump start the vehicle. Well, a quick call to Wes and he said bring it in. Had AAA send Tow Truck and to your Honda Facility we go.Check-in st Service Area was a breeze, and my car was headed back to Florida within a couple hours.Kudos to Wes and the service techs a job well done.Also, I would like to mention the sweet and caringLady near your sales department (her desk is closest to the waiting section / bathroom area. I forget her name, but she is also a great asset to your organization. She even found an employee with the same kind of charger to get my cell phone charged.Both of those gals are awesome and show shining customer service skills.Pohanka Honda gets an A+ from this happy customer ‼️

Amazing Customer Service, Prices and Vehicles! I will definitely will recommend Pohanka Honda to anyone!

After checking my car in I never heard or saw the gentleman that checked me in. After an hour and half I went looking for him. He said he was doing the paperwork right then. It took another half hour for him to finish the paperwork. After 2 hours after checking in I was riding off the lot. The repair was done and I am happy with the job. I would like to say in the 17 years I have dealt with Pohanka Honda. This is the only time I have had problems. Overall they got 5 star ratings the rest of the time

Found a used vehicle online that was in their inventory and was able to purchase the vehicle over the internet and phone and they drove it to me and I signed paperwork at my house. Im not even rich its just the type of service they offer. Greatest car buying experience Ive ever had!

Rachel Weaver was a dream to work with in getting my Honda Odyssey. She made me very comfortable with decision and did not try to push me outside my predetermined budget. I would recommend going to see Rachel as she worked diligently for about week to find me the perfect fit!

Outstanding customer service. Very personable service agents. Triston, bless his heart, is gonna go far. Hes a great addition to the Service Dept.Pohanka Honda will always have my business while I am in the Fredericksburg area.

Excellent customer service from beginning to end. I went in for emissions testing and rear bulb replacement and they had me out within an hour! Everyone was pleasant and courteous. A very professional atmosphere.

After running into car trouble on our way home from vacation, Sean at Pohanka went above and beyond to help us. First, he was kind and helpful on the phone! Then, he was able to secure a loaner for our party of 6. When we arrived at the dealer on a busy Friday evening, he greeted us happily, got our vehicle in first thing the next morning, and kept us updated as work was being done! We were on our way home early Saturday afternoon with my vehicle running like new. As a Honda owner for 20 years, I have worked with several dealerships and this was by far my best experience! I wish we lived closer!

Friendly service very professional. My service advisor Chichi Ndeokwelu was very helpful. Do not know of another dealership that you can pull into at 430 pm and get a repair done this quickly. The service area was very busy when i arrived but their service dept got me taken care of promptly as promised by Chichi. I opted to leave my vehicle and wait for a call from Chichi, he called me within 2 hours to advise me of what the problem was and the cost, i approved the repair and he told me he would call when my Pilot repair was completed, within an hour he called me back to let me know my Pilot was ready to be picked up.Very happy!

Went in to purchase a van with cash in hand. We spoke with Dana prior to showing up and were told that he had a couple of vehicles picked out for us. We show up and ask for Dana and told that Isiah would be our salesperson. We went through several different vehicles, and decided on one. Isiah, did not appear to be too interested in making a sale, he spent much of his time speaking to managers and getting information. Isiah started helping out another customer while in the middle of one of those information runs (literally at the table next to us).While waiting for financing, we were contacted by Dana who was asking where we were and informed us he had found a van that would better fit our needs. Dana seemed highly motivated to sell us a van that had been traded in, not inspected, and listed as not available for sale. We expressed our interest in purchasing it, even if it meant waiting a few days for inspections and paperwork to go through. We were told it could be delivered to us (we live 2 hours away from the dealership). All of this we were cool with.By this time, we were juggling two different sales people, telling us two different things. We mentioned to Isiah, that we were interested in the van that Dana showed us. He informed us that he was not allowed to sell us the vehicle and that he would need special permission from his manager to work with us on it. We told him that Dana said he could sell us the van, Isiah told us his manager was in a meeting and couldnt be disturbed.We walked out at this point. My wife spoke with Dana, told him if anything changes to let us know. Two hours later, we were informed by Dana that he had sold the van to someone else.We were there for almost 3 hours, hungry to buy a vehicle and were turned away for what appears to be no reason.

WOULD NOT RECOMMEND. Just a bunch of crooked liars and thieves! If I were you, I would thoroughly check what warranties they may have PACKED your payments with. They are also increasing the price of the car for “mark ups” just because. Plenty of changes were made in my paperwork without my knowledge. I was quoted a much higher monthly payment than what I could have paid without the expensive stuff they tagged on without my consent (almost $100 a month more). Take someone with you so that you have a witness to hearing what it is they told you… because it could change WITHOUT your knowledge in your paperwork and cost you thousands!!!!! Very shady and downright illegal business practices and they lie and lie to cover their tracks. Drive a little further out to find a better Honda dealership!

I really appreciate the service department at Pohanka Honda. Their service department is one of the best Ive ever dealt with and is among the reasons I choose to buy Hondas. They are honest, fast, customer focused and genuinely try to help.

The service department is a great reason I keep going back., Curious, professional and very accommodating. I have bought 2 Honda Civics from them and I will buy my next car from them as well.

Me and my wife recently purchased a car from here. I will be honest I never actually like working with dealership but Matt Alaresi (the sale men) change my mind on that. He was helpful, honest and very good at communicating with us. I will most definitely be buying my next car from this place. The one thing that definitely made it even better was that the car we purchased had an issue only two days after we purchased it but Matt help us get it fix right away. With no extra cost. Thank you again Matt

Everyone at Pohanka is very nice and helpful. The amenities while you wait are wonderful. Great place to get your car serviced.

Great Place. Sean (in repairs) was the best rep I have worked with in a long time. I had a longtime a/c issue that they were finally able to fix for me. Sean communicated with me throughout the repair process and made everything very easy. They took very good care of me and my car. I would definitely recommend.

My wife and I worked with Christopher Scott. He was great to work with and did not pressure us in the slightest. He accommodated our every need and knew exactly what we wanted. Thx to Christopher and the team we ended up leasing a 2022 pilot. We love it!

Sean was amazing in assisting me with my CR-V when I brought it in for service. Very professional and gave me peace of mind when I explained my concern about my vehicle. I didn’t have to wait long for them to inspect the tires and quickly resolved the issue. I was in and out pretty quickly. They were really amazing in allowing me to bring in my puppy while I wait as well. Customer service is ALWAYS top notch every time I come in.

Ariel Horn gave me the best experience. I am from NJ but I was able to get the best service getting my used Honda Civic. She is honest and able to answer all your questions (if not, she will get you answer). She was able to drive me the car personally to New Jersey free of cost. She is knowledge and able to give you the best experience. Thank you Ariel for giving me my dream car and working with me !!!!

My daughter and I were on a 400 mile road trip in our CRV. While on I95 the safety shield under our car broke loose. We were so fortunate to find this dealership in Fredericksburg, Va. Also fortunate that it was open on a Sunday Afternoon.We were greeted by Alex Khoury. Alex went over the top to make us feel comfortable and to get us back on the highway safe and sound. I honestly can not say enough about his kindness.I would highly recommend this dealership and their service department to everyone. If you get the chance visit Alex. He truly was a gift from god.

Everyone that I talk to from Sale to the financial manager to the person that help me link my phone to my car Bluetooth. Were amazing. I will tell everyone I know is who looking to buy or trade there vehicle in. To go Pohanka Honda. Thank you for making my first time buying a car easygoing and fast! Thank you everyone! I love my Honda

Jeffrey at Pohanka Honda service department is awesome! I highly recommend you ask for Jeffrey but the other team members are awesome too! Thanks for always doing a great job!!

Nate Schmidt Was amazing to deal with, attentive eager to help your talents sir are wasted at this dealership; perhaps the people around you should take notes.Jonathan, for his sake we will leave out his last name, was oblivious and I get it the wheeling and dealing isn’t completely up to the salesman.However upon purchase promises we’re made to arrange hail damage repairs and I never received a single phone call. After some emails with Nate he took care of everything got us lined up with rental vehicle and service department.Now for the service and parts department, I spent over 10 years in the automotive aftermarket parts industry and when parts are ordered and arrive I called every customer to let them know their parts had arrived. When your promised a phone call when parts arrive, and I end up three weeks after the initial order was placed I have to be the one to call be put on hold 6 times and not call once but call twice between two days to get answers and make sure the parts arrived that’s pathetic.Ray O’Bryhim and his team should be ashamed and Honda should really to some soul searching.Not to mention Judea Horn never once returned a phone call, general sales manager my hind end.Cory in financing was amazing.Viviana was awesome .Nate was phenomenal.I feel terrible for these three because their efforts are overshadowed by the overall negative experience we have had at Pohanka if Fredericksburg.Last time I ever use a pohanka dealership.

Excellent service and my service rep Dixie Storm was awesome. Once she checked me inn, also kept me up to date on their progress with my vehicle. Outstanding service Thanks.

5-star review to my Pohanka Honda of Fredericksburg team. I say ‘my team’ because I truly felt like each and every one of the following people were working for me. Ms. Sandy, Emily, Cody and JT. My recent purchase of the 2022 Civic was painless, but more importantly to me ‘QUICK’. I don’t enjoy spending all day in a dealership when; 1) I know what I want and 2) I provide all the financial data needed to work the numbers.Ms. Sandy is always pleasant and her beautiful, friendly smile is a joy to see after making my hour and a half commute to this dealership.Special shouts to Emily, JT and Cody.Emily: for going the extra, extra mile and taking care of my 4 pound baby and keeping him occupied while JT explained the car features.JT: for your patience with me as you explained the features. Not to mention taking my call later in the week when I messed up and disconnected AppleCar play, lol.Cody: for working your magic and making this deal possible which also included all the text messages to keep me informed of the progress.Thank you, thank you all!!

Our Sales Representative was Georgette Lyons and she was wonderful. Her customer service is excellent as well as knowledgeable. She was right with us as we looked and answered numerous questions. Once I found a car she took us through the process and everything just flowed from there.Service was great; professionalism abounded and that made for a good day buying a car.

I would recommend anyone close to Pohanka for getting the car serviced there. They are really good and have awesome customer service. I live in Richmond but bought my car from there and always drive there to get my car serviced. In my last service, the customer service agent even explained me with sample on how my car tyres are right now and when should I replace them.

Jeffery in service made my visit easy. He was very polite and knowledgeable. My oil change was finished in a timely manner.

Ive been everywhere with my car. I swore there was something wrong with it. Ive spent so much money getting things fixed that dont need to be fixed by other mechanics. I came in unannounced around 730 pm and was greeted by Alex. Alex was the most understanding and knowledgeable advisor Ive ever met. Once my car was brought in and was told that there wasnt anything wrong with it. I swore there was. What had happened next Ill never forget. I was introduced to the technician Shawn. He went on a test drive with me, he showed me the entire underneath of my car and explained everything inside and out. Shawn and Alex are incredible. Its so difficult to find a place to get your car fixed that you can trust. After this visit which was worth the time and money, Ill never bring my car to any other place. Thank you so much Alex and Shawn. I hope you guys enjoyed the egg rolls 😁 if I have any other questions or problems with my car I look forward to seeing you guys again 😁. Pohanka Honda of Fredericksburg has earned a lifetime customer.

Had another trip to the dealership and again the service is top notch. The guys at the service center are always welcoming and very helpful. I never have an issue when I go here and recommend anyone with a Honda check them out when they need service.

Jensie was an amazing salesperson! No pressure to buy, and listened to what we wanted. They found the car I wanted in less than a day and had it there with paperwork ready to sign. Best dealership experience I’ve ever had!

We had a great experience at Pohanka - I had a specific used car that I was interested in, and it looked even better in person than it did online. Isiah with the sales team was very patient with me as I made the decision, and then made sure the car was detailed, taking care of a specific scuff that we saw on the car and putting on our plates before we were even done with signing the paperwork. They even stayed way past closing to make sure we were able to finish everything in one trip as we were coming from an hour away. Overall, it was a wonderful experience and we are so grateful for their amazing service and patience with us! EDITED to add: the morning after driving home with our vehicle, the financing team reached out and let us know they got us an even better rate. Knowing that we were an hour away, they offered to drive the paperwork to us for us to sign, free of charge. Hats off to Pohanka for the best service that we could have ever asked for!

Great service. Great wifi. A relaxing place to work while waiting. 10 out of 10. Do recommend for doing emissions.

Dixie was awesome, this is what customer service looks like and feels like through the entire process . Pohanka you should be extremely proud and grateful to have her representing your service department. And the tech who did timing belt and to the detailer who did exceptional work Bravo Zulu! And a big Sierra Hotel job! Well done

Great experience trading in my Jeep and buying my new Honda Pilot. Georgette was great to work with, did everything she could to get everything we wanted for the trade in and on the new car. She was a pleasure to work with. Jeffery in service was great also. Everyone at Pohanka did great work.

Fast, friendly customer service. Jeffrey was awesome! We received quality, timely service and were called as soon as our vehicle was ready. The work was done in less time than estimated as well. I highly recommend the service department at Pohanka.

After requesting more information about a car I found online, Ariel from Pohanka Honda of Fredericksburg answered my inquiry.She was polite, professional, and extremely easy to work. I never thought coming to terms and buying a used car could be so easy! Did I mention this was an out-of-state purchase, and the car/trade-in negotiations had to be done via email and phone? Well. It was, and it did.Ariel went above and beyond throughout the process, including post-sale follow up. She was excellent. I feel very lucky to have had the pleasure of working with her on this purchase of my new used car, which is also a peach. I am not joking when I say she might have a repeat customer in me, even though I live eight hours away. Thank you again, Ariel!P.S. - Jared in their Finance Dept kept me in the loop every step of the way on my finance deal, which also contributed to a great car buying experience... Great job, all around, Pohanka!This review is looking pretty epic! Nice!

Service advisor Alex was very good at advising and communicating. He even had them do my inspection a month early so I wont need to make an extra trip later.

The experience was great! Triston Hensel made my stay comfortable and had me in and out really fast. He has great customer service skills and will definitely be serviced back again.

Very unprofessional and horrible communication. I went in for a simple state inspection and was told they would call me for an update but never got one. I had to call them and the guy who was helping me (Allen) had apparently left for the day and no one new about my car. Finally got my car back and went to Firestone instead.Today, my boyfriend dropped off his car for a state inspection and Allen was helping him. My boyfriend had to repeatedly tell him that he only needed the state inspection done and nothing else. And 5 hours later we did not receive any call or text regarding the car so we called the service center and they had no idea what was going on, again. The team member returned to the phone to say that Allen left for the day and we had to talk him into finding out what’s going on with the car. He put us on hold for awhile just to be told that the car’s completion time is supposed to be 8am the following day. It would’ve been nice to know and before we could ask how we would be contacted when the car was finished the employee hung up.This is unacceptable. Honda’s team needs to learn how to communicate with customers and have better customer service.

We had a wonderful experience at Pohanka Honda buying our new Accord Hybrid. Our salesman, Ky Friend, was knowledgeable, patient, and never pushy as he walked us through the buying process. The entire experience was quick and stress-free. We highly recommend Pohanka Honda. Ask for Ky by name, you will not be disappointed.

I arrived on Friday night after work to drop my car off for an “A 1” service and was told they were only taking drop offs for tomorrow morning. I drove an hour and a half for my service, so I went inside and talked to the Service Director to see if there was any way to squeeze me in since I was from out of town. This had never happened in the 10 years I’ve been driving there for my services or I would have called before coming. He went and talked to the service crew and thankfully they were able to service my car. So grateful to ChiChi, the service director, and the entire team for accommodating me. They still completed their check and gave me an update on my tire life and brake life, which I have always appreciated. Much better than the other dealer closer to home that told me it would be $140 upfront just to look at my car (the wiper stopped turning during the last snowstorm and needed an adjustment), then came out telling me about all things that needed to be done to my vehicle that had already been done if they took the time to see my service history on the My Honda website. Believe me, it is worth the drive to have an honest dealer service your car. The wait was longer than it normally was, but they completed my service when they said they would and still washed my car. Thank you again Pohanka!

Ky was amazing! He was very informative and helpful when looking to purchase my first car! He was also very patient when allowing me to test drive different cars and answered all of my questions! I did not fee rushed or pressured to purchase a car.I would recommend Ky and this dealership to my friends and family!

They had me in and out quickly and without an appointment - and they were so friendly. I will definitely go to Pohanka for my next service.

I have always had a very positive experience each time I take my car in for servicing. I have been a Honda CRV owner since the year 2000. The service technicians at Pohanka Honda do a really good job of listening to your concerns and making sure that you as a customer are satisfied with the outcome. The dealership staff is friendly, courteous, and professional. My only suggestion for Pohanka Honda would be to advertise to customers that are loyal to the brand that they can receive a discount each time they come in for services. Senior discounts are also a great way to ensure continued customer loyalty.

We leased a new pilot seven months ago and it was due for its first oil change and tire rotation. I pulled into the service lane behind at least five other cars. Although I didnt have an appointment, Alex Khoury quickly wrote up the servicing and had me out of there in about an hour and did it efficiently even while instructing trainee service writers. Alex is one of the best Ive had the pleasure of dealing with. I would recommend Pohanka to anyone. Thanks Alex.

The professionals at Pohanka Honda work quickly and get the job done correctly! They answer questions are really care about our cars. We have three Honda autos and Pohanka keeps them all running! I recommend this team to anyone interested in my opinion. Customers for life!

This was one of the best experiences Ive had buying a vehicle. The process all the way through never felt like I was being sold something that I didnt need or want. I got exactly what I wanted. Even though I say Im a young 35 todays technology had me thrown. The vehicles now are full of this technology and pohanka does a fabulous job of making sure you are comfortable with all of it. I highly recommend buying and using their services. They make you feel like family.. Well done Emily, Gabriel, and Joe. I will definitely be using pohanka in the future.

Pohanka Honda of Fredericksburg, VA new car sales group fantastic to work with, especially Kim Alvelo, Jensie Wilson, Ali Haider, Jay Santos and JT. They make new car buying an extremely pleasant experience.Our local Baltimore Honda Dealer did not have car we wanted and couldnt locate one. Fortunately, we used cars.com and located our beautiful blue Honda CRV at Pohanka. Made great deal online, JT from Pohanka delivered new car to our driveway in Baltimore and picked up trade-in. Highly recommend Pohanka Honda and dont be afraid to go outside your local area.

The Service Advisor, Triston Hansel, was very helpful, friendly, and polite. He answered my questions and was informative. My inspection was done quickly and I was on my way.Thank you.

We were thrilled to work with Cecilia, Brian, & Jared. My husband called inquiring about a particular car you had and we ended up finding the one we really wanted. We spoke on the phone several times with Cecilia since we were 200 miles away. She was able to arrange our trade, additional accessories we wanted, & getting our finance documents in order. The parts & accessory department was able to get everything installed in a day & we made the trip from Pennsylvania to come pick it up. We were terribly disappointed to not meet Cecilia in person since she was amazing to work with, but she arranged for us to meet with Brian & Jared. Jared made the financial details painless & Brian did a great job going over the features of the car. We will happily drive down again when we are ready for our next Honda. Every person we met was so kind & it was a great buying experience!

Great experience with Nicholas Cash of Pohanka Honda of Fredericksburg. Nick gave a great introduction to our car giving the pros and cons vs other makes&models, walked us through everything every step of the way, and was invaluable to our decision-making process. Need a car? Hit him up!

Dana was my salesman and he was wonderful throughout the duration of my visit. He wasn’t pushy like most places I’ve been to and he let me test drive the car as long as I liked. Overall, my experience was great! Thanks, Dana! You’re the best!

Awesome service! The guy was very nice and helpful. I left my car there overnight and into the next day (I had a lot of stuff that needed to be done), and they took care of my car.

This is the only Honda dealership I trust. I’ve tried others and it seems my car always leaves with more problems than I came in with. Mechanic technician Jason Reynolds is fantastic. He knows his stuff and gets the work done as quickly as possible so you’re waiting as little as possible. Highly recommend requesting him. He is the only one I now trust to touch my car at all.

Smooth process…the Sales Agent Perlitta was nice and knowledgeable… and Corey in Finance is the Man very respectful and entertaining. Highly recommended.

Service writer was professional and polite. I was in and out relatively quickly. I’m sorry you guys have to work Sundays and I hope the dealership compensates you for your efforts.

Alex from the service department is amazing! He definitely goes above and beyond! He is very detailed when explaining everything! Definitely recommend this dealership and Alex!

Great Staff that isnt pushy and made the buying process fast and simple. Ask for Rachel she was great to deal with.

Dixie! Service! Advising! Timely service. I drive 1 hour or more from DC for the experience. Sometimes we spend the night so I can arrive early to be there at opening time.

Nick cash is a great sale person. He made my daughter and myself very comfortable with the entire car buying experience. This was my daughters first time buying a car. He was very good at explaining and answering her questions and helping her determine what car she wanted.

The service representative Mikayla was very helpful and kind. He explained what services would be covered under my extended warranty and what would be the final cost of my service. He let me know that I could possibly have an extended wait time. I really enjoy coming to Pohanka Honda of Fredericksburg. Since I purchased my Honda Odyssey with them a year ago, I have had had nothing but amazing customer service! Thank you Pohanka! You rock!!

Triston really took care of us. The service was done expeditiously and very well. The service was done right and he called as soon as the vehicle was done to let us know. No complaints from us. THANKS Triston.

(Edit) Since my below review I was able to sit with the service manager and director. We were able to discuss the events and what occurred as well as a path forward. Due to their professionalism and reasonability I will look to them to service my vehicle in the future. I trust that it will not happen again and if I am so unlucky for it to happen again, then I know that it will not be treated with such indifference. Mistakes happen and it is up to the customer and the employees to level with each other, which is exactly what was able to happen today. Thank you Pohanka Honda.(Original) I went for an inspection along with a full detailing of the interior and exterior (2019 Honda Accord). When I went to get in my vehicle I noticed a significant dent near my gas cap. Its understandable that mistakes happen, but the severity of the dent, and how my service advisor handled it, makes me wish to never return there. If you do decide to take your car here then make sure you do a walk-around prior to leaving the lot, because they sure wont tell you if they are at fault.

They are doing nothing during a pandemic to protect their customers who are looking to purchase vehicles. I test drove two vehicles this week that were both filthy from the previous owners, one Im sure had feces on the seat and seat belt, probably from a child in a car seat whose diaper leaked. All the dirt was visible and in plain sight, including food crumbs on the carpet. Youd think a dealership would take care to clean and disinfect used vehicles before offering them for sale or at least wipe them down after a test drive. Apparently not; they parked them back on the lot after my test drive where they were when I got there. I couldnt wait to get home so I could take a shower and change clothes!

Friendly customer service, but only empty promises. Didnt do the work they promised, didnt even wash the vehicle after they offered. But at least they were polite until they started ignoring me!

The service at Pohanka has always been top notch. Ive been satisfied every time I come. Not only that they open up like 0530 morning and close at like 10pm. Who else does that. Good and very friendly folks. 👍🏾

Very nice folks to deal with. Seemed to me to show that the people there are happy to do what it takes to make the customer happy, great service.

The whole experience was horrible. My father took his car to this dealership for repair June 14, 2021 and was told that the vehicle would be ready for pick up in 1 week. Seven days passed, he called the office, and no one was able to provide him with a status update. This cycle continued for 4 weeks, and finally my father was told that contaminated fuel was the problem. Once the mechanic emptied the tank and refueled the vehicle, the car was fixed. However, it would cost $4,000. When my father asked the manager why it costs so much, his response was “It’s not my fault you got bad fuel”. Then the question was why it took almost 5 weeks to determine that the fuel was the problem. Then, I attempted to ask a question and was told by the manager that I could not speak. This is unprofessional and unacceptable. Please do not disrespect customers or their family. We will never return or recommend this place.

Needed a van for my growing family and Kim took care of my wife and I. Was extremely patient with us as we had to bring our newborn along. Made the trade in process extremely smooth. We were happy with the assessed value of the vehicle we were trading in. After the deal was done on the floor Emily the finance manager clearly and concisely walked us through final paperwork double and triple checking with us that everything was as we had been told and got us out of there in our new minivan that we love. Quick and painless trip to Pohanka Honda of Fredericksburg that left us leaving happy in the new vehicle we wanted and needed. Kudos to Kim and Emily - thank you!

Bought two brand new vehicles on same day from Pohanka and was told the first service is free. Took the Ridgeline in for the first service and was told the recommended first service is oil and oil filter change and tire rotation. Service writer said only the oil is free so I had to pay $35. for the remainder of service. Was promised a free car wash but car wash was not done. Right on the bill I received it states that oil and filter is free for first service visit. Had an appointment but service took 2 hrs and 10 minutes, and was told that even though I had an appointment, it really isnt an appointment as first come, first served.

Sunday visit for starter/battery. Advisor/mechanic were great. I won’t hesitate to go back.

This appointment was simply a safety inspection - which was handled courteously and expeditiously. This vehicle was our second Odyssey purchased from Pohanka, and both sales and service have been excellent!

I have always experienced honesty and fair pricing from this dealership. I recently took in my car as it was leaking transmission fluid and was hoping for an easy fix but I was also prepared for really bad news (my car has over 100k miles on it) and I was pleasantly surprised to learn it was just the filter and a hose, which was only 1/10 of the cost what I was bracing myself to hear - a new transmission or rear main seal.I will also add that my first experience with them was when I first bought my car (not fromPohanka) and wanted them to do an oil change and full inspection since it was 3 years used. They came back and said the car was fine but it was ready for a break fluid replacement. I had to be in Newport News the next morning so rather than waiting at Pohanka, I took my car to Hall Acura to service the transmission when I was down there and Hall came back with a massive laundry list of other recommendations that Pohanka never mentioned. I only did what Pohanka recommended and I’ve now had my car for 4 years now and I continue to have good experiences with them.

I am in awe at how amazing the service I received at Pohanka Honda was. I was welcomed by a wonderful woman, Sandy, that set me up with a great salesman Raymond. Raymond went above and beyond for helping me purchase my first car. He built such great rapport with my father and I and it meant a lot to me since this was such an important step into adult hood. Raymond made sure all of my needs were met and he was very thorough in the explanation of everything that went with car buying. Corey from financing was wonderful as well. He was also very thorough in explaining this important process with me and helped make sure that I was making the right decision. Raymond had Joe, the product specialist, show me all the electronics of my car, which I never thought I would receive that care. Joe was super helpful with teaching me how to work my car and the special features that it has. The day following my purchase I received a call from both Sandy and Raymond following up, which I was very thankful for. I couldnt recommend Pohanka Honda enough and am so happy with the immaculate service that I received. Everyone there made my first car purchase the easiest thing I couldve imagined!

Having any work done at Pohanka is an overall good experience from the greeting of the Pohanka service person after you drive in through the timely updates of where the mechanics work is at the time and when he expects to be completed (also immediate and understandable briefs on any unforeseen problems that the mechanics run into which may require attention-but decision is always left up to the customer).When the work is completed the service person explains all the particulars on the invoice that he presents you with prior to payment. He/she always takes the time to answer all questions that I may have about the work and the charges.No one likes to pay for auto repair/maintenance, but one thing I do know when I am leaving with my car I have received good and necessary work/repairs that was done by conscientious mechanics, and explained all the way by an attentive service person and I am very satisfied.

I had a good experience buying a used Toyota Sienna. Kimberly was great. I was given plenty of space to thoroughly check over the car. She answered all my questions and concerns in a no pressure way. I never felt rushed. Once we got to the actual deal, the process went quickly. Maybe took a little over an hour for all the paperwork. I thought the car was fairly priced and they were fair on my trade.

After driving my vehicle earlier, later on i went out and my would not start. I immediately called and explained at Pohanka Fredericksburg, Brian took my info and recommended a towing company. My vehicle was delivered to Pohanka Fredericksburg and Brian explained and kept me in the loop about all that was going on with my vehicle.Totally satisfied and will certainly be a repeat customer!!!

Best Honda service I have received. My last dealership either would not help or wanted to charge an arm and a leg. Plus the service advisor Weston Morrison was amazing. 10/10.

Wes is the man! I took my truck in to have a LOT of work done. He made the process super painless and kept me informed. I genuinely appreciated that. I will need tires and an oil change soon and they will get the business.

I had an absolutely wonderful car buying experience with these guys. Particularly the salesman Rasulullah Harris. He was one of the most cordial, helpful, and the furthest thing from your stereotypical car salesman you can find. I highly recommend shopping at this site and recommend asking for Rasulullah!

Excellent customer service! Had an excellent advisor Jeffrey which made everything so easy! Nice waiting area with massage chairs. Excellent service for my car as well, totally recommend.