Very Professional, not pushy to get you into any vehicle to just make the sale. Allen was the best sales guy we have ever been in contact with and we have bought many vehicles over the years. He was very pleasant and knew everything about the vehicles we looked at. Ultimately we decided on a 2017 Cadillac Escalade. Can’t wait to ride in luxury to our sons Navy graduation next month! Thanks again Allen and Radley Cadillac!

My husband bought me this Cadillac on 8/21/21, and our salesman was Allen Baskin, he was very friendly, helpful and knowledgeable, he was not pushy at all. I would recommend Radley Cadillac to anyone looking for a new car. The whole team was helpful.

Allen Baskin is a great salesman. Our experience with Radley Cadillac Fredericksburg, Va was great. No one was pushy to sale a car and everyone was so kind. Allen took care of everything all we had to do was sign the papers we were in and out of the dealership in about 2 hours if that and we had tags on the car and registration. This was a great experience . I would recommend you check this dealership out.

Such a great place and the salespeople are over the top as far as being helpful honest and answering every question you have no matter how silly you think it is...I highly recommend this dealership...ask for Ryan...you will get top notch service GAUREENTEED

Purchased a used SUV from this dealership sometime ago. The whole experience was awesome!! The internet sales person Penny reached out to us and kept us updated during the entire process. General Sales Manager Michael Jordon was very very friendly and helpful.I highly recommend this dealership. We are very pleased with the awesome customer service, friendliness and quick service. Job well done Radley Cadillac, Michael Jordon and Penny. We are happy customers.

Recently I had to have my touch screen replaced. I was aware of after market replacements and when I discussed it they offered their factual assessment. With little questioning they recommended a certain brand, offered the website so I could review it, and told me the price difference between OEM and after market. They even gave me their experience with both so I could make an easier decision! Job well done Radley Cadillac and Eric!!!!

We stumbled upon Radley Cadillac just to take a look at a Jeep Gladiator. Before we knew it we had scheduled a test drive. When we walked in Todd, our salesman, was ready for us. After we took a spin we were sold. Usually when you go to a dealership their is a lot of back and forth and its torture, but not here. Todd was super helpful. Ben, the sales manager, spoke with us and they were honest and gave us a great deal. Ryan, the finance guy, continued to make it such a great experience. Thank you Todd, Ryan and Ben for being friendly, honest, and professional.

One of the best car buying experiences I have ever had. My salesman Mr. Allen Baskins was an absolute joy to work with and I would definitely recommend him to anyone in the market for a new car. His professionalism and can-do attitude really contributed to a great car buying experience!!! My wife loves her new Cadillac 2021 AT6

As always, Radley delivers. There are car dealerships and then theres Radley Cadillac. We have purchased vehicle after vehicle from them for so many reasons, but the bottomline is they really do care about you & your purchase. The want you to be comfortable, make a good decision and have a peace about such an important purchase. John is the best salesman one can ever encounter, Ryan is the most genuine financial officer youll ever work with & Michael the manager will do whatever he can to make you happy about your purchase. Dont waste your time at other dealerships, seriously been there done that - just head to Radley.

Had been looking for a new SUV and was starting to get burnt out by all of the car dealerships. Stumbled on Radley Cadillac (John specifically) and had a great experience! Found the perfect vehicle, great price (without any hassle). Wasnt oversold on Add Ons when signing the paperwork - it was an easy and seamless process - would highly recommend!

Outstanding purchase, excellent and professional sales staff, no pressure and more concerned making me satisfied instead of just making a sale. Highly recommend the dealership and especially the GM Michael Jordan.

After my experience at Radley Cadillac, I am happy to consider Michael Jordan and Vincent Wormley friends, as well as the only automotive advisors I will deal with in the future. I knew I’d be in the market soon about 6 months before purchasing a new vehicle would be necessary. I spoke with Mr. Jordan, and he immediately recognized what vehicle would be right for my lifestyle and personality. In the time between starting my search and actually purchasing, he kept me aware of vehicles coming into the dealership that would be of interest to me, but never made me feel pressured. When the time finally came for me to replace my last vehicle, I reached out to Mr. Jordan. He let me know he could have my dream car, an ATS-V ready for me to drive within a week. I came in, drove it, and fell in love with the car. We sat down, I told them what I could do, and we made it work. I will send everyone I speak to, to Mr. Jordan and Mr. Wormley. There is no better place to go for your automotive needs.

Allen let’s talk about Allen ! We have been to Radley 2 times to purchase vehicles. As a 2 company owner myself I am well aware and extremely well versed in CUSTOMER SERVICE which in today’s world is getting worse and worse . But then you still find companies that thrive because THEY have TREMENDOUS INCREDIBLY talented employees like Allen!! I just want to say what a pleasure it is to still see great customer service at work! In the end it’s not talent or what you sell (your product) it is how each amd every one of you sells yourself that will win out. Allen you were 5 star and Radley will always survive WITH employees like you! Thank you for your professionalism kindness and for being YOU!!

A great experience very professional had an issue with vibration in engine took care of it in about an hour highly recommend 👍

My car buying experience at Radley Cadillac was absolutely fantastic. John Druitt was transparent and authentic and made the entire process a breeze. He met my sense of urgency and gave me a great deal. At the same time he curated a sense of the COMMUNITY that would come with my purchase. For the life of my new XT6 I look forward to seeing the team at Radley Cadillac again and again for all routine maintenance and then.....for my NEXT car purchase.

The whole experience was awesome!! The internet sales person Penny reached out to inform me that one vehicle I was interested in had been sold, but she immediately told me about 2 other options they had just gotten in. She connected me with my sales person Tim and he was awesome as well. Tim made the whole process super easy. We did all of the price negotiations and financing over the phone and via text. The process was super easy and very thorough. Tim even offered to drive over an hour to bring the vehicle to us to test drive. We decided to go to the dealership instead and since all negotiations were already done, we were in and out in about an hour.I highly recommend this dealership. We are very pleased with the awesome customer service, friendliness and quick service. Job well done Radley Cadillac, Tim and Penny. We are happy customers 👍🏽

Finabce Tean is amazing, but Sales Team is out to sell only. They will say anything and not follow-up.

I bought my certified Cadillac from Radley and have stuck with them for all of my service and inspections. I want to give kudos to the staff - from Sharon, whose friendly demeanor answering the phone; to Becky, who always has a smile in her voice; to the techs who always make sure I leave with a sparkling clean vehicle - its a PLEASURE doing business with Radley. If I could give them TEN stars, I would.

Ryan Ambrose helped us every step of the way to a beautiful new car. He couldnt have been more professional and accommodating.Top notch service! Thank you for a fantastic experience and awesome ride!

Brought my Saab 9-4x (same as SRX) in for some regular maintenance. Wheel bearings, trans cooler lines, and coolant fitting. They tackled it with no problems and prices a great!

Ive been using Radley Cadillac SERVICE for years. Always professional with customer service and repars

Buyer beware. Dishonest business practices in place.Radley Cadillac in Fredericksburg, VA sold me a car that had twice been in an accident, which they did not disclose to me at the time of sale. I called them to let them know that and the manager Mr. Michael Jordan told me that Carfax is online so it is available for me to look at. Which is true.My impression is when I bought the Cadillac CT6 certified pre-owned, that Cadillac wouldnt certify a pre-owned vehicle that sustained damage. This car was in two accidents, one minor rear end, and second was moderate damage and vehicle was not drivable.In fact when I first started driving the car it made a clicking noise, and I brought it back into the shop, which they were able to fix. Then I noticed the alignment was off. I planned to bring it back in for that but then I decided to get rid of it. While at the Toyota dealership they informed me that the car was in accidents, and that they werent minor so it would affect the trade in value quite a bit.I should have done my due diligence and looked up the carfax. However I was misled by the Cadillac certified pre owned sticker and thought a luxury car dealer like Cadillac wouldnt have such poor businesses practices.I dont know if this is standard practice for Cadillac - or if this is just a Radley thing?I got rid of the car today and paid 10,000 dollars to break even on it after owning it for 8 months. Im putting it in the past, but I definitely dont feel like I was treated right by this dealership.Reading other reviews it sounds like things arent all bad, and the manager called me back promptly and was very nice. But nice doesnt equal integrity.

Absolutely love this dealership. Our business had been looking for our first cargo van and we looked extensively for the perfect van for our needs while also finding a great deal. Our first drive around the lot was a rainy cloudy day and no less than 30 seconds of arriving comes Todd Gough (the most knowledgeable, low-pressure, and most accommodating sales guru you could ask for) with a big smile through the rain offering us his card quickly as we were on our way out. For a Cadillac dealership they have a large selection of quality pre-owned vehicles to choose from. Todd is the kind of salesperson that knows a great deal about any vehicle... of course Cadillacs but also a substantial knowledge of any other vehicle on the lot since he has been in the industry for quite a long time. Rare among salespersons, if he did not know some obscure detail we asked... he didnt make up an answer to move things along... he took the time to do the research for accurate information. This dealership will not blow up your phone twice a day for the rest of your life but gives you updates on the inventory you are interested in with no pressure to buy at all. Todd worked hard on our deal with his manager to fit our exact needs. Their pricing was by far the best on this vehicle including surrounding states and worked on our trade in value which was the best by far from 5 dealerships that appraised it. A quick a painless financing happened next with no hidden fees or hold back. A straightforward car lot that prices their cars right the first time, does what is within their means to accommodate your deal, and doesnt take 5 hours of your time with a mountain of papers. Todd, you are outstanding and have earned yourself and Radley our business for a lifetime and as many referrals as we can give.

I decided to buy a new car on a whim while down in Virginia for an unrelated matter. I live in New York. After looking for a Cadillac XT5, we found a great deal on a new, rollover model at Radley. I called the dealership at 9 that morning when they opened and inquired about the vehicle. Penny was excellent and explained that she would pull the vehicle from the lot so that it didnt sell while we took care of other matters.Before we left to head to the dealership, my husband reminded me that the title to my current Cadillac was back home in New York. I texted Penny that I didnt have my title. She replied instantly letting me know that wouldnt be a problem.The vehicle was ready for us when we arrived, as promised. Todd walked us through every part of the vehicle and the ins and outs. He spent so much extra time with us and answering all of our questions. Ryan in the finance department was wonderful to work with as well.All around great experience. I was thoroughly pleased with the professionalism displayed by this dealership. Their facilities were immaculate and every staff interaction was pleasant. I would definitely drive from New York to Virginia again when I am ready for a new Cadillac.

Todd Gough at Radley Cadillac is first class. He cares about the customer on every level. He takes a lot of pride in making sure that the customer is happy in all phases of the deal. I highly recommend working with Todd at Radley Cadillac for a next level experience.

Great dealership I was delivering a new ct5 to my brother in VA beach

When my vehicle needed service Robert (Senior Technician) did a great job with keeping me informed of what was needed, answered all my question and the work was done in a timely manner. All staff are very friendly in all departments and I highly recommend Robert for your service needs!

Recently purchased a beautiful vehicle from Radley Cadillac! I had an amazing experience and I definitely recommend seeing Todd Gough! He is very pleasant and knowledgeable. As soon as I got to the dealership, he was the very first one to greet/approach me! Ryan was a pleasure and professional to work with as well. I am more than satisfied with this company and absolutely love my new vehicle!

My husband and I recently purchased a new 2020 Cadillac with Tom as our sales person. We started with Radley, shopped around and came back to Radley. The service was spectacular, the speed for closing the sell ( with Ryan) was less than 1.5 hours. I love my Cadillac Christmas...

I strongly recommend Radley Cadillac. My visit for a repair to my taillight was great. Greeted by friendly professional technician who took great care of my car and had my repair done in about an hour. I was prepared to pay for my repair but it turns out it was covered under warranty. Great team at Radley!

The people at Radleycadillac showed me the best carbuying experience. My salesman Todd Gough was extremely courteous to the specifics of the vehicle I wanted. He kept me informed on the process and even tracked down the specific color that I wanted. I HIGHLY RECOMMEND THIS DEALERSHIP AND DEFINITELY would purchase again.

I had a phenomenal experience here from the first phone call to the delivery of my vehicle. Effortless process, my deal was SWEET and finalized when I arrived. John Druiett is my new car man !! Ryan the finance manager was amazing!!! They will be seeing me for my daughter’s next car very soon !! Highly recommended....this dealership will be keeping my business !!

Wonderful service and great people there

Purchase a used car from this dealership. Everyone is nice and car has been great. Thanks for such a great experience!

My experience was surprisingly short of the five star quality that it should have been. I was not offered coffee or any type of beverage as some other customers were in my waiting experience. I was even more VERY DISAPPOINTED when they allowed a customer to not only come in WITHOUT a mask on protecting themselves, but also protecting everyone else from covid-19. They allowed the lady to sit there for at least 45 minutes to an hour with no type of protection on at all and she coughed several times. That was VERY VERY VERY DISAPPOINTING.

My husband and I stopped here to check out a car we had seen online. Todd Gough came out pulled the car up for the test drive. This was the single best car buying experience I have ever had. Todd Gough gave incredible service and attention without cheesy or annoying pressure. Most importantly, once I decided I would like to buy the car - I was literally in and out of the dealership in an hour! Seriously. And some of that time was him having my car detailed and filled with gasoline. I would highly recommend doing business with Todd Gough at Radley Cadillac!

Outstanding Experience all the way around! Thank you as always to the Radley Team!

Contacted dealership spoke with salesman Tim explained I was coming an hour and a half away explained which car I was coming to see did not communicate anything to staff as I pulled up explained the car I was coming to see and who was just driving it just bought it! Wow! Would not have upset me if I had not been In Communication with them so as not to waste my time. Their voice music says they will do whatever it takes to be the best .... I beg to differ! Waste of time and gas. Lesson learned. Unless you live close don’t bother

They never ever seem to surprise me, always get my car vacuumed and washed clean.Great Service always !

Radley Cadillac serviced my car exactly on time. The scheduled service was cheaper than advertised.

Service is always impeccable. My vehicle gets a washEvery time.

Bought a Cadillac SUV from John Druiett and it was a wonderful easy experience! If you are looking for a non pressure super friendly honest company and sales person.....look no further!

We purchased a 2019 Cadillac XTS from Radley Cadillac in Fredericksburg, VA. Our salesperson, Tim Grant, was the best. Trading in our car and buying this car was done in about 2 hrs. He was quick and efficient, and I would recommend Radley and him to anyone!

Have always had quality service, and never had a problem that had to be rectified. Have never felt like I was being upsold for more service than I needed. The staff has always been pleasant and treated me like a valued customer.

I cant begin to tell you what an incredible experience my husband and I had at Radley Cadillac! We were there this past weekend to pick up my Mary Kay Pink Cadillac and had TOP NOTCH service! Everyone was so friendly, attentive and helpful. They truly went the extra mile to make sure we had a great Cadillac experience! I give this dealership an A+ in customer service and attention to detail! A BIG thanks to your amazing staff!

Sad to say that my experience with the service department was sub par.. I went in to have an oil change and had an appointment for 8am. After 30 minutes I had to ask what was taking so long. Ryan said they were finishing up and if wanted they could skip the wash. Well, yeah. I didn’t ask for a wash now did I. Service needs to understand the idea behind an appointment. I had other obligations scheduled accordingly. I have never had an oil change last an hour. But I guess that is how long it takes when 4 guys are standing around laughing leaned up on your vehicle. I saw this through the window. They stood there for 10 minutes.... at least with Grease monkey or Jiffy Lube the employees are there for your sake.

I had a great experience getting my vehicle inspected at Radley Cadillac. The service staff was friendly and respectful. When I arrived for my appointment, the team was punctual in getting my vehicle in for inspection and out in a reasonable time.

I live in Stafford and i used to drive to Alexandria to visit Lindsay Cadillac. After a buddys recommendation i decided to give to Radley Cadillac a try. It was the best decision i made. They are very courteous and the communicate well throughout the maintenance process.

I had in a horrible experience with the Cadillac any Fredericksburg. I ask that they diagnose my truck and Give me an estimate of how much it will cost to get the work done for everything. They told me they check out my whole vehicle and gave me an estimate. When I got my truck back After a month or so, My truck was still a running horribly. If they would have diagnose and a thorough check on my truck like I asked. I would have gotten a new vehicle instead of wasting my money on the vehicle that I have that Im stuck with now. Ive been doing plenty of business with Cadillac and I feel like they treated me horribly I will never ever recommend Anyone to go there. I saw them treat other customers much better than they treated me. I felt like I was being profiled

I have been going to Radley Cadillac for 6-8 years, and for the most part have received good service throughout those years. However, 5 out of the last 7 times I have been here to get service, which included rotating the tires, they have failed to rotate the tires.Even after verifying with the Service Rep that the rotation would happen, it didnt.

PROFESSIONAL, KINDNESS, ABOVE and BEYOND can hardly explain and describe what Ryan A. and staff at Radley Cadillac are!!! I am at a loss of words! A+++ Thank you!!!! Sincerely, -MARK R!

Ask for part # and they don’t give for Shopping around customers

If I could give no star, I would. Took my car to Radley Cadillac for service and was told that I needed a $1000 worth of repairs. Got a second opinion and found out my car did not need the repairs Radley Cadillac claimed I needed. I saved myself $1000 by getting a second opinion. Beware of scams and auto repair fraud! Recommend getting a second opinion before having any repairs done at Radley Cadillac!

Went to assist with a vehicle delivery!

Great service as always!Ryan was and always is fantastic to deal with.Thank you

I really liked the customer service. This place is great! Very professional and very attentive. Erick was great!! This place gives top notch service!!

Recently purchased a vehicle from Radley Cadillac. Michael Jordan and Todd Gough were excellent. Very knowledgeable, experienced, and just some of the best people youll meet. If youre in the market for a vehicle stop by and find out yourself.

5 stars for Tim Williams; professional, knowledgeable, courteous, & extremely supportive!0 stars for Ben Hyde; unnecessarily opinionated (3 BIG NO-NO TOPICS: politics, public education [Im a 42y veteran😾], & derogatory comments re: colleagues!), unprofessional, narrow minded, & didnt include 3/4 of the paperwork that go w/ buying a vehicle in the sales envelope (no temporary registration!!!) Ben needs to talk less, think & work more!!!

John Druiett. He was genuinely kind and made our interests his priority. He ensured the smallest details were taken care of during each step of our car shopping experience. His attention to our needs were beyond what we have previously encountered when purchasing a vehicle. Hands down we would recommend Radley Cadillac to anyone in the market to buy a car. Thanks John!

The professionalism, the friendliness of the folks there. Keeping me appraised of the progress of repairs. Very well done.

They are the best ! Very well trained customer service, highly experienced workers, I wouldnt trust anyone else to work on my car! Keep up the great work!

Sadly I can not leave a zero star rating or I would. Worst car buying experience ever. Came in paid with cash no financing at all drove the vehicle home and with in less than 500 miles driven in the vehicle it starts smoking terribly. I called and informed them and informed them of what was going on and told them I havent even had the vehicle 2 week . I would like my money back. They insist that the vehicle was fine and that I could drive almost 2 hours back to them to diagnose and they would give me estimates to fix the problem are you kidding me????? Very unprofessional and un business like I WARN YOU ALL STAY AWAY GO SOMEWHERE ELSE DO NOT WASTE YOUR TIME

Responsive, friendly, and knowledgeable

All facets of the industry were under one roof. Assessors, collision experts, insurance recommendation, car rental. Professional staff and everyone was made sure we understood the process from start to finish. Great place if you need repair work done.

Absolutely outstanding service. My mom & I were on a long road trip passing through town as the brakes on our Escalade failed in the middle of the night. We were towed to this dealership hoping to be repaired as they opened. I explained to the service dept how weve been on a long trip, still have far to go, and had to be to work in another state the next day. Everyone was very helpful. They changed our front rotors, calipers, and pads and had us back on the road by noon. Thank you so much for the help, prioritization, and outstanding work...great people doing great work.

The Radley Cadillac Service Team is always courteous and professional. Even though my service was just for an oil change I was treated with A1 service and customer care. I have been satisfied with this service for several years now.

Never has purchasing a car been so enjoyable. Our sales guy, Bob Anthony, was so personable it was like car shopping with a friend rather than a sales person looking for a quick sale. In fact, everyone we have met at the dealership has been very helpful and friendly. We absolutely love our new Cadillac and if Radley Cadillac lives up to their service level commitment, they will have a customer for life.

Good people with great service.

Stephanie Ellis was my service person and she was most helpful. She got my vehicle serviced and I was out of there. Thank you very much. I love my service at Radley Cadillac.

Everything went well although I like the guys who handle the service department on Saturdays better than the folks on the Monday I was there. The Saturday crew are much nicer, more helpful and more detail oriented. They go over anything that the mechanic finds in addition to what I came in for and then make suggestions. On Monday that did not happen. But I still like the dealership. I will just make sure that I come for my service appts on Saturdays only.

On February 1, 2020, I placed an order for a set of floor mats for a 2014 Cadillac CTS. I paid an additional $18.00 to have the floor mats overnighted. On February 3, 2020, I received an email stating the floor mats were on back order. I spoke to a Radley Cadillac representative in the parts department and he confirmed the floor mats were on back order and I should receive them in 4 or 5 business days. On February 10, 2017, I called Radley Cadillac and spoke to the same representative, who stated the floor mats should be in on any day. On February 13, 2014, I received an email stating my order for the floor mats had been canceled with no explanation for the cancellation. On February 13, 2020 at approximately 10:30 AM, I called Radley Cadillac to speak with the same representative and was told he would investigate the reason my order was canceled. On February 13, 2020 at approximately 4:00 PM, I called Radley Cadillac and asked to speak with manager to ascertain the status of the order, since I did not hear back from the representative that was assisting me earlier in the day. The Radley Cadillac representative that answered the phone told me the manager was busy with another customer. The representative took my name and number and stated she would have the manager call me. On February 14, 2020, I called Radley Cadillac to follow-up on the status of my order. I spoke to the same representative in the parts department and was told my order had been canceled because there was a problem with my card. I had used the same card on several occasions the previous day with no problems. After waiting for 2 weeks for an order that was supposed to be overnighted, I would have thought someone would have contacted me to let me know there was a problem processing the order. Instead Radley Cadillac chose to brush me off, not follow-up and not return my phone calls. As of February 16, 2020, I still have not received a call from the manager. I know a floor mat order is a small thing, but if they can’t come through on floor mats how will they deliver on something like a car purchase.

The Radley Cadillac Service Team was able to assess, isolate, and correct the issue with my Cue system in a very small amount of time. Then the technician that worked on my car came out and explained it to me. This is one of many satisfied trips to the dealership. The Radley Cadillac Team is OUTSTANDING!

I just bought a second car from Radley Cadillac. I thought my first time buying a car there was a great all around experience but the second time was even better! Not only was the sales person and the office people friendly and helpful like last time but the service department and the mechanic was part of my very happy experience this time! Tony is my salesman. He is a older gentleman and obviously has some issues physically BUT that did NOT stop him from walking around the dealership multi tasking to get things done for customers. And to top it all off it was very hot outside and he went outside to put tags on my car that required him to get to the ground and sweat and get dirty! I asked him to come inside and not do it but he said that is what he wants to do for his customers is give them the Radley Cadillac treatment! I was in awe of him. Tony did his job selling me another car but he was not the reason that made my mind up this time. I had a few reservations and questions about the car I was buying so Paul the service manager got all the paperwork and service records on the car and allowed me to look at them and ask him any questions I had about the car which made me feel more comfortable. And what really made me buy the car with confidence and peace of mind even though the car has a 6 year 100,000 mile bumper to bumper warranty is the mechanic Robert! He explained to me every service record and what was done during the service visit. Then he put the car on the lift and went through the car with me from front to back so I can see how great the car looked underneath. Robert took his time out of his day to re-inspect the car after it was inspected. I never had a service manager or a mechanic sell me a car but these guys did! That just goes to show you that everyone at Radley Cadillac care about the customer and take pride and confidence in the dealership and their product! If you want a Cadillac or any car I strongly recommend and suggest you go to Radley Cadillac.

If you are in the market for a Cadillac, I highly recommend Radley. We got exactly what we wanted and a little more. The transaction was smooth, the salesman, Vern was upfront and the GM was checking in with all the customers to ensure all is going well. You can tell they love what they do

Salesman Trevor was great throughout the buying process. He made it very easy and is not your typical overly pushy car salesman! I would highly recommend to ask for him by name if you are looking for a vehicle at Radley Cadilac!

Always a great experience. Everyone is very professional, courteous and attentive to your needs

Absolutely LOVE Stephanie. Shes very knowledgeable and goes out of her way to help me. I had trouble learning the remote start and she came outside to take me through it. Shes prompt in her return phone calls if I miss her when I call, and keeps me informed of progress on parts etc.

I had an issue with my SRX ..the dash and center console was blacking out and eventually shut all the way down. ..car wouldnt even start. I feared it was the full electrical panel failing but the service department is hopeful that with a new battery and cable that the issue is resolved. They even informed me that if the issue continued to bring it back and they will take care of it. I am impressed with the quality of service.....they were more than accommodating. Definitely a good dealer to do business with based on my experiences.

There is a young man that works here and I have to say is by far a awesome sales person and a wonderful young man! I would recommend him to anyone that was looking for a car.

As a retired Senior VP of Sales for a Texas oil company, I can tell you these guys are true professionals. My salesman, John Druiett, never gave up and convinced me to fly to his dealership after I walked away from a dishonest dealer in a different state. The dealerships F&I Manager, Ryan, did an excellent job as well.

Eric did such an awesome job dealing with my service issues. It was a very expensive fix but he worked with me and I left there feeling extremely satisfied. I truly appreciate his efforts!!

Customer Service at its FINEST. Todd and Lea took wonderful care of me. I traveled from NC to buy a car and they made the process quick and pain free. I definitely recommend!

This is a great company. Very professional and helpful. We traded in for better and they did we everything to assist. Mr. Davenport was great salesman and helpfu

I came in with a check engine light on. The service guys found the issue and fixed it all within an hour. I really appreciated the quick and great work. All right before I took a road trip to Florida with my daughter.

They did my state inspection free as a courtesy. They also did 2 updates that I didnt know it needed. I also appreciate my seat position was in the same place I left it. Its a small thing but so many times at other dealers Ive come out to my car and the seat was either to far forward I couldnt get in or way back and I fall in.

Robert and his team found the problem in my EXT and repaired completely, great service. I have one problem I believe you over charge on the parts, I am checking with GM to ascertain what my price would be for the items installed. Will definitely return for work needed Thanks

Totally satisfied with everyone there and the waiting area is very comfortable and nice. We had an oil change appointment and the wait time was less than we expected. Love Robert our Technician!

I will never step into Cadillac Escalade dealership again

It was seamless and great to deal with everyone involved with our purchase. That is why we are on our 4th car with Radley Cadillac of Fredericksburg. They make us feel like part of the family and take care of all our needs and wants.

I had a recall on my Cadillac and they handled it great. The repair did take some time but they have a comfortable and clean waiting area. Nobody likes to have to repairs but if you do I suggest using them.

Service was excellent. Axle issue covered under warranty. Headlight issue is not resolved but that is not the fault of Radley. Cadillac should replace the faulty headlights. I have friends with the same headlight issue and they say they will never purchase another Cadillac and Im leaning that way also.

This is an AWESOME service center.... Mr. Troy and the engineer that worked on my vehicle were excellent. They kept me informed and treated me like I was a VIP. I am proud to say this is my service center.

The personnel I dealt with were very helpful, however I still have a problem. The reason I took my car in for service was because the two tires were wearing on the outside tread therefore I requested a complete front and rear alignment. Once the car was on the rack and all wheels check it showed that none of the wheels were out of alignment. I did request that the wheels be rebalanced. Once I got home and thinking about the problem I feel that it is a tire issue. I plan on going back to the dealer tomorrow and talking with them about replacing the tires.

After my experience used car shopping here today, I would strongly caution anyone considering buying used from this dealership. The condition of the vehicle under the hood was shameful. What was offered to me as a good car at a great price, was actually a nightmare in disguise. I am so glad I had my mechanic look at it, which the dealership salesman said wasnt necessary. They insisted if I didnt buy it tonight it would be put up for auction tomorrow. If thats the case they will be lucky to get rid of it, but if thats just a line they pull with people others should be aware and not fall victim. I wont be shopping here again, I expected so much more from Cadillac.

Ive never had a more unprofessional experience in my life. I dealt with the internet sales team. It was a Sunday night when I reached out about the vehicle that I liked. On Monday I received an email and a call about the vehicle. I informed the saleswoman (Penny) that I was interested and inquired about shipping. She confirmed that they could ship the vehicle and she would get quotes back to me that day I looked and looked with no quotes. I also received an email from an online salesman (Ben) who works with Penny. It was a lot of back and forth via phone and email and finally on Friday we had everything in place. They had run my credit I was approved with 0 down payment and they just needed a payment to pull the car and hold it for shipping and return of my paperwork. I was happy to provide this and did so immediately. Provided my credit card for payment around 1130 am CST and received a text about 2:30 CST that someone was test driving the vehicle and they would let me know the outcome. Im puzzled and confused on how someone could test drive a vehicle that a purchaser already provided their credit card to hold the same vehicle And then furious because the person who test drove it was allowed to purchase it. Please do not waste your time working with the internet sales team here. Its a waste of time, energy and check of credit that was not needed. They then wanted to find me another similar vehicle No thank you, I do not have confidence to work with your team.

As always Eric and Stephanie were knowledgeable, professional and courteous. The maintenance was performed quickly. A trip to Radley is always a pleasure.

I have purchased two Cadillacs from Radley Cadillac and I am very pleased. The team there has always gone out of their way to address any concerns I may have and they have been more than helpful. I can also say that I am pleased with the deals I have received on the vehicles.

Want to thank the great people there for helping me and my fiance get our first Cadillac, I will be recommending my friends to your company, Great experience Thank You All

Marketed me for a recall on my vehicle. They called me once the part arrived, and I scheduled an appointment with them. The shop is an hour from my home. I get to the shop and they tell me that they have the wrong parts. There were several days between the time they called me to schedule an appointment and the actual appointment. Why didnt they figure this out before I drove 2 hours total for the appointment? There was no apology by any of the staff and they acted as if they were doing me a favor. Horrible group of people.

Outstanding experience at Radley Cadillac. Emma Dryman completed our business efficiently and kept me informed !!Thank you also should go out to Penny Lloyd and Ben Hyde. They all assisted me with the purchasing process !!