Last night, I went to this store because the other store was out of the items I needed. I picked up a buy-one-get-one-free item as the sign was on the shelf as such. When I was checked out, the second item was full price so I inquired. Turns out the BOGO item sale expired 12 days ago yet the sign was still on the shelf. Yes, TWELVE days ago. When I questioned this, the cashier said, Im the only one here today. Okay, but the sale ended TWELVE days ago. I returned the items literally within minutes of checking out. The cashier wasnt going to give me the first receipt where I made the purchases or the return receipt. She had to call the manager who left the store while I was checking out to ask what to do. I heard the manager tell her to go to the office and make a copy. The cashier got off the phone and told me she didnt have time to make a copy. I insisted I wanted a receipt so she gave me the original one where I made my purchases and I had to write the credited amount on the receipt. Today, I checked my bank account and the purchase was there but the credit back to my account was not. Seeing as I literally returned the items right after I paid for them, I expected to see both the purchase and credit. I called the store and asked for the manager and the person who answered said she was. I explained the situation and she said shed have to text the general manager and have her call me. I asked for the general managers name and was told Tiff. I asked, Does Tiff have a last name? The person said, I dont know her last name When I questioned how she could not know her boss name, she just said I never asked her. Supposedly, the GM will call me back today. This is just so flabbergasting. Granted, the return amount isnt much but its the principle and the way this store runs business.

This store has sure went down hill...waited 20 minutes in line with only 2 people with a couple items in front of me...no social distancing in the store or in the line...3 customers with there masks on there chins and 2 without any...noone said a word...but the cashier apparently cant talk anyway and had her mask under her nose..several people in the line behind me and the other girl behind the counter didnt even offer to help...and the cashier made sure she opened every single bag on the turntable before waiting on me...the guy in front of me only had one bag...when I used my debit card it must of took her 3 minites to push the correct button...FYI...TRAIN YOUR STAFF TO BE FRIENDLY AND SPEAK...I WONT BE BACK FOR A WHILE

My local dollar general is good always friendly and ready to help you find things if you need help

Its nice to have a DG on the West end of Freeport. Always nice associates and a great selection of products!

4 out of the 7 things I bought were used and needed to be taken back. So watch what you buy. Check make sure it has not been opened and resealed before you drive away! Unless you want to waste gas returning it. Lady was really nice at register that is only reason I gave it 3 stars.

Wow what happened to the once friendly happy kind and courteous cashiers at dollar general??? Just came from there cashier never said hello how are you nothing. She rang me up not ONE word to me handed me my receipt and walked away!!!!! Wth! Wow

Not the worst one I have been to, definitely not the best.

This is a great store! The employees are some of the kindest I have ever met. We frequent this store quite often. The prices are good and they always have what we are looking for. I recommend to all of my friends.

Fast, easy parking lot, wide selection

Always a clean! Amazing staff.

Great price and products

Good place to shop I can get stuff there that I cant get else where plus it close to me

Friendly staff. Clean store. It was a bit cramped down the isles due to the volume of merchandise in the store. When I couldnt find an item I was looking for one of the employees walked me to it instead of just pointing. Thats good customer service for sure.

Whenever I need something inexpensive, this is my go-to spot.

Always carts+ stock in aisles. No restroom.

Girls are always helpful and friendly a bit hard to maneuver cart around with so much freight on floor. Tripped a few times. Girls just giggled but I twisted my ankle I just left havent been back

Not good at all people need to learn how to talk to people

Extremely dirty. Is in violation of fire codes. As a former manager this store was an extreme disappointment. Fire door was blocked and the backdoor was wide open making store theft extremely possible. Product was just stacked everywhere was horrible visually. Can tell that they do not work their trucks out correctly as all the workers were doing was standing around talking.

Great prices very friendly staff.

I can always find what I need and staff is super friendly!

Good place to get the stuff u need for cheap

I generally spend a dollar here

A lot to offer. Plenty of places to park.

Great store. Friendly staff. Cheap prices.

Good prices and very pleasant employees.

Not a bad place for quick things. Good stuff and lets not forget bad door and register design ....

The best place to get candy at a reasonable price

Always friendly service here and they usually have what youre looking for no matter what it is

They have the stuff I want at great prices.

Shop here regularly.In the neighborhood.Great,helpful staff.

Only the store on galena Avenue is great.

Very helpful staff and always has what I need last minute.

Quick place to pick up lil things

For short runs it like a miniature wal-mart.

Good prices

Quick stop. Staff & other customers are friendly!Great way to start the afternoon off!😊😊😊😊💜💜💜💜

I likebthis store, easy to get in and out.

Employee was flustered and kind of rude when I pointed out I was overcharged on an item. Took him 10 mins to return and rering the item while a line developed behind me.

Very convenient, good grocery selection, sales are fantastic, employees are friendly and helpful

Good selection. Nice employees.

They always have what I need at a good price😎😌

Good value if they have what you need

Need more room for the carts & is always a mess in the aisle

Terrible customer service today. I shop there almost daily and today the lady working was hateful and would not even help get a price for me. She was very rude twice. Dollar General has now lost my buisness

Great customer service from Karie Allen!!!

Very friendly personnel, clean bathrooms and a large inventory is available!

Fine and very helpful

It was good

Good costumer service

Dollar General is one of my favorite places but although this place is very dirty and unorganized

Found things I wanted, friendly people

Great area and place to shop

Great service, friendly staff

Good customer service

Its a great place to shop

Very helpful employees!

Cramped and dirty. Workers were friendky

Nice ataff

Great severs to the people

Great store in a good location

Just another greedy corporation. Wont get my business.

Friendly staff. Clean store. Many different kinds of items.

Love the deals and coupons

Still has toilet paper.

Cant sign in anymore so I get no coupon

Excellent breakfast.

Great inventory

Good bargain

Fast and helpful

Clean atmosphere, helpful staff

Great place

Awesomeness 👌

Awesomeness 👍

Great place

Well stocked

Nice people clean

Great friendly service!!!!

Great service

Very disorganized

Decent prices

Its okay

Dollar gallons of water!

Good

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