Extremely disappointed in the part and even more in there customer service... management I should say really... I purchased a complete rear axle assembly for an 08 tahoe and was quoted a price of $780 and it supposedly only had 129k on the axle...I ordered it and paid in full on Monday 4-19-21 first thing in the morning... the lady said that it should be here Thursday 4-22-21 or at the latest Friday 4-23-21...After numerous different stories and multiple calls waiting on hold for ever the part didnt arrive until exactly 1 week later on Thursday 4-29-21... they loaded it up and gave me my invoice and the ae looked way worse than the 1 that was in my tahoe...I looked at the invoice and it stated that the new axle that I waited more than 2 weeks to get had 187k on it and that was definitely not what I picked out and paid a bit more money for...I call the sales rep and she tells me that the 1 I ordered was damaged so they had this 1 laying around and thought it would be fine...Never once did they reach out and tell me that there now giving me 1 with 187k they didnt even refund me any money which I was blown away cuz your talking another 60k Miles which is a ton...So I refused it and they said they had 1 with 141k on it and it would be here within 2 days... I got it fiy 3 days later and it looks just as beat up as the last axle they tried to pawn off on me...I asked to speak to a supervisor or management... Jesus is the used parts big boss and he was a straight up moron... he has 0 customer service abilities... he kept talking over me wouldnt let me say anything and kept asking me what I wanted him to do about the whole situation... I told him what a straight up nightmare and headache this has all Been... he started to get a lil loud and extremely rude and obnoxious and then had the nerve to tell me to basically fu%% off and then hung on me like a child..I called tight back and of.clurse he wouldnt answer...shows how much of a stand up guy he is🤏... I will never get a part from these guys ever again and ill be sure to let everyone I know never to waste there time trying to save a few bucks and order anything from these guys... sales manager Jose at the Lkq on north and 99 is an absolute idiot and a poor excuse for a manager/supervisor...how do u expect him to be a boss when he has a bad attitude and doesnt know a dam thing on how to fix a.y concerns or complaints that a customer may have...Lkq needs to fire that moron before he costs u alot more unsatisfied customers...

Great place for all youre auto parts needs.

Customer service is HORRIBLE!!! None of the employees ASK you if you can hold, they just yell out PLEASE HOLD!! Rude. Management train your employees on phone etiquette this is ridiculous.

Were able to get part no one could find for 2003 Camry.

I ordered a used 2006 DTS performance engine which are hard to find and it was perfect. Awesome job.

I HAVE HAD TWO BAD EXPERIENCES IN THE LAST YEAR WITH THIS COMPANY, #1: THE SALES REP, NEVER RETURNS PHONE CALLS, NOR DOES HE ANSWER HIS EXT. #2: THEY WOULD NOT HONOR A WARRANTY ON AN ENGINE THAT FAILED AFTER PUTTING LESS THAN 200 MILES ON IT. THEIR EXPLANATION DOESNT MATCH ANY WRITTEN WARRANTY FOUND.

Dis place is a life saver!! N a pocket saver if yuhr limited on $$❤️💜

With big car problems comes big orders, big hassles and big bills. at LKQ nothing is too big not even the amount of time getting that cadillac motor and it came from another state.Helpful sales representatives Chris gave me options and alternatives plus I had no problems reaching him with questions.This is definitely where Im shopping first.

LKQ has the worst customer service today was placed on hold for over 30 minutes...This place use to be good and treat customers like we were important but now its utterly useless. I would give this place zero stars if I could people go to any place but here.

Have been dealing with LKQ FOR MANY YEARS AND ALWAYS 💯 PERCENT GOOD JOB AS WELL HELPFUL EVEN WHEN PART HAD TO BE EXCHANGED . NO QUESTIONS ASKED SWOPT OUT, PROBLEM SOLVED THANK YOU STAFF AT LKQSINCERELY APPRECIATE YOU AND YOUR S FROM MR RICHARD ABEL

I’ve been calling this place for the last three months and every single time they answer they put you on hold but very rudely without even telling you like you know just hold on or please hold but something right away and they take even hours to answer the phone by the time you waiting you hang up and that’s exactly what they want you to do and it’s always the same guys I recently made a big purchase from these guys but from online when I reached that point to going to Fresno I’m gonna talk directly to the manager because I don’t know how they hire these kind of people if you they are not going to do their job correctly Very disappointing

Cant help you find the Part, you Need. And then they Hang up on you. Poor customer service

Horrible phone service. Waited on the line for an hour then when they finally picked up they transferred me to someone else. Got the part I was looking for but all the wires I specifically said I needed were all cut. Didn’t even bother taking the time to take it off right.

Very disappointed with the service. At times parts are at a good price. But as far as them having knowledge about any parts, good luck.I was told they dont know much about parts but yet they specialize in selling parts. It amazes me how a place of business that sells parts has employees that have no knowledge of parts. Horrible service! From what I got from what I was told is if they cant look it up on the computer they cant help me. Thanks for not knowing about parts even though thats what this business is all about. Maybe they should hire actual people who have knowledge about cars?! Other then that, like I said at times you can get parts for cheap. Thats about it.

If I could give them a -5 stars I would do to the fact they sent me a motor for $3000 that blew up after 1500 miles then they sent me a replacement motor that blew up after 30000 miles they are the worst customer service and people.

Management has horrible customer service.If managers implement such terrible actions, than employees follow suit.It’s apparent they don’t like to work here.

Always a pleasure to work with them. Fast, efficient and low prices.

This is the junk they sell!!! Beware Liars!

I was on hold for about 10-15 min and the woman answering the phone said she is having trouble hearing me and hung up after about 3 seconds

Bad attitude, bad experiences my brother buy the part over the ph, i when to pick up the parts Fresno branch, they denied me the part, even that I called earlier to make sure the part was there ruben gang me the ph bad service!!!

Mask requirement to sign a piece of paper needs to go. Everything is outdoors. The workers were not wearing mask, but I needed to before I could sign for my part. BS. 👎👎👎

Over price on parts you are better off going to the dealer.

Price was right, service was perfect. Staff was happy and knowledgeable, a quick transaction. From the time I damaged my light until the time I fixed it was less than an hour and a half.

Great place for car part rather than going to a dismantler! Found EXACTLY what I was looking for. The parts will-call counter staff are friendly and helpful. Competitive pricing too!

Staff are rude and just doesn’t care they way they handle customers is all the way not right. Management needs to get involved n give them a customer training course.

Fantastic. The motor we got was super clean. We were able to pick it up the very next day!

Part came in on time & in very good condition, LKO is the place to find parts ect.

1st time there and it went smooth had no problems.. I ordered a driver side window over the phone part came in the next day fit perfect..

Nice people, great products. Great products because they saved me $400 over the dealer product. On a mirror. Nuff said.

Be patient for the wait time but a good way of not having to go to the junkyard and get decent part with the warranty is nice

Quick to have special orders and TLC

I call three time someone pick up and hang up twice the third time I call I was put on hold for 30min

When my part arrived damaged, they quickly sent it back and the replacement part arrived next day. Friendly service

Unsafe drivers, tearing down I-5 at 85/90 mph. No blinkers or regard for others or their safety

Part pricing way over boardMore then buying the parts brand newThey wont deliver unless you are a business.

Orderd a transmission said it would be there 2 days after called two days later gave me another date and kept going like that and i still have not got the transmission and i cant get ahold of the sales person last time i buy something from here

The guys working there a really cool and helpful.

They did not have what I needed and wanted me to keep calling in every day th

They have an excellent selection

They were friendly helpful and had decent prices

Anything you need they can find. Very Helpful

Great place, cheap parts, very easy to work with

We ordered a part for a Jeep Cherokee sport 4x4 6 cylinder multiple times we told them what model and they still ordered the wrong part. They even lied and said yeah the part is here but will be unloaded tonight and we can give tomorrow nope was told again the same thing and today it’s the wrong part again for a grand Jeep Cherokee 2000.

Just went there to get a used gas tank. They were real pleasant people there.

For the Honda guys, most B, D, F and H series go for $550 before taxes.Price is for head and block only.Expect to pay extra for complete engines that contain intake manifold and alternators.Ecu is extra on top.

A great place for knowledge of their product and friendly hard working crew. Very Professional.

It was awesome. Nicky, the manager is very Friendly.

Love this place very affordable

Good used parts cheap prices

Always have what you want and fair pruces

Best place to go for car parts in Fresno.

It seems like they dont want to sell parts,whats going on??

Not good service ordered a part on Friday was suppose to pick up Monday morning didnt get until that next Friday and they didnt even know it was there no good service

Ordered on phone, on a Friday, was there on Monday awesome

I paid extra to match my car color. My car is white. The car part i ordered came in black. I have to wait 4 more days with my fingers crossed for a new part.

Called at 4:55 was put on hold a girl named Maria right when it hit 5 she hang up on me.. no customer services. I get it its Friday but come on..

2 high

Terrible service

Great parts place

Good customer service

Extremely rude staff and disgusting dirty parts.

Ok

Buying new is the only way to go

Horrible employee customer service

Great Service

Fast and easy

Quick and easy

Get your parts

Always has parts

Great service

People do not attend well, you speak to them in English or Spanish and they do not want to answer, they only earn the money from the company without work

The part paid by tel. I went to pick it up at ash tree and they didnt want to give mr. RubenThey have very bad service

Terrible service, I did not like they are irresponsible with the parts of the cars, everything is lost and I did not like the treatment so I do not recommend it

Excellent treatment

The service does not work

They are very good and quick to attend

More expensive the price than in Auto zone and with godinez autoparts

Terrible service they cannot find a part which they spoke to me to inform that Lla was in the store and nobody knows who spoke

No, attend, come

Prices a bit high