My experience wasnt pleasant. I was in there the week of 8/23/21. A young worker called himself helping me but really wasnt. He gave me a bogus SIM but before that... Allowed me to leave the store without activating my phone and then when I return to tell him what he had done. He gave me a bogus SIM card That he told me I had to pay for. After a phone rep told me that I should get it for free. He then directed me to go to another AT&T store. Weve been with AT&T for over 15 years. We have NEVER had this experience. I will be contacting AT&T and Better Business Bureau.

The lovely young lady, darn I wish I could remember her name, but she worked on Sat Oct 9, 2021 we went about 5:30 pm she had all the answers we were looking for, she was very professional and lovely

I was helped soon as I walked in and was in and out in less than 5mins. Amazing customer service

This stores service is garbage. Spoke to 2 people at the store. I went to buy a phone and they denied selling me the phone because I wouldn’t finance the phone. I wanted to pay for it in full. So I had to drive to Shaw and Blackstone location where the sold me the phone hassle free. It’s the second time this happens. Will never go to this store again! I complained to the other store also so they know how bad that store sucks!!!!

The store representative was so kind, I didn’t have to wait for almost anything and my service was quick and easy I’m so happy with AT&T!.

Great customer service at this location :) This will be the only store I ever go back to in the future. Even though they didnt have the item I wanted in stock, they were able to order it and have it delivered to my house for free. Also the staff is great and very personable! Kudos to the manager for training such a wonderful group of people.

I went there and Richard helped me out with getting a new phone. He helped me get a lot of my pics back that I thought were lost. He took his time and really went above and beyond. I also end up getting internet and cable service from him because he was so helpful. I will definitely go back to him when I need to get anything for my phone or questions on ny service

I came in to get help with replacing my broken phone and was helped by Thomas. He helped me to go over new plans and discounts and set up a new plan for me with more data and saved me money compared to what I was paying before. He helped me research phones that were not in store to help me right the right one. He was very patient and helpful and I absolutely recommend working with him.

Customer service is NON-EXISTENT here. Long wait for what should have been a 5 min in and out trip.

When you get there, ask for gentleman named Dominic. He went above and beyond proving frontline customer service my family and I. We were there for 2 hours maybe more and since then have recommended family friends to go see him there. We are happy with the deals we got and his service.

Destiny had the most outstanding customer service!! She was very helpful and answered all of the questions I had about the product. Went in for a bill payment and walked out with 2 iPhone XS Max. Great sales skills! She was kind enough to apply my lifetime warranty screen protectors. Highly recommend coming to this location and asking for Destiny, she’s bilingual as well. Great Spanish!

I have been a long time customer with AT&T and the reason why is because of their customer service. Sales person always takes care of us.

Ozzy was a great representative he was super helpful and patient. I will recommend at&t and Ozzy to anyone

AT&T well if I ever have to say those letters it just leaves a bad taste lingering...and the service there does the same.

Management needs to get more involved in customer interactions and explain properly bill expectations before handing over paperwork. Manager always in the back.

They need better customer service. Did not like the employees attitude when I was getting a new phone.

I financed two LG G8X ThinQ handsets during a promotion for the extra screens/case and didnt get these accessories. My hope was purchasing these two devices with the extra screens and when I mentioned Id return the items during a later visit I was informed of a restocking fee for each device. There was no intent giving the extra screens as advertised in the promotions, I could get the extra screens no problem for $199.99.Buyer beware.

After this store got its nice little new staff a few months ago, everyone should disregard all negative reviews! This store does a phenomenal job on taking care of all of their customers. Sure they get busy, but why are they busy? Because they take care of their people and everyone wants to do business here! Would recommend them 10/10. Check them out you won’t regret it.

Outstanding customer service ! Very nice staff members who attended to me right away . This has to be one of the best stores I’ve ever encountered they exceeded my expectations by 1000

Sure its a great AT&T store after all all AT&T stores are pretty cool! I say that because they do have a great variety and thats why I dropped off my equipment when I quit AT&T because I was moving and it know my future plans so I had to take back the equipment there that was about 2 years ago but thats the last thing I remember about it

I went in to get a new phone and ozvaldo was great and helpful!! 10/10 experience!

Highly recommend this store they are a lot more helpful compared to the corporate store that just tried to get you in and out the woman who helped me helped set up my phone and even downloaded the att app for me so I can pay my bill from home . Worth the wait when I first got there it was busy but only because everyone comes to this store to pay their bills rather then online . I must add as well that the atmosphere was another thing I loved they had it decorated for vday

The AT&T rep Destiny was super helpful! I was helped right when I walked in. She had amazing customer service and was able to answer any questions I had. Highly recommend this location!

Love the customer service here! Everyone was super friendly. Especially daisy helped us add on a new line and was very informative to all the questions we had, recommend coming here and asking for daisy :)

Thanks for the help with my new phone.

Always great customer service

Friendly atmosphere.. The sales person was not in control of her IPAD. It, or HER was not connected continuously. The person had to ask my information (3)three times and what extra I was planning to get to increase my viewing ability at the comfort of my Living-room, did not happen. I elected not to wait at the register to pay my bill and chose one of the sales persons, and regretted it. I was there at the store way longer than I should have been.Maybe this was a day of training for the store.

Associate that assisted me was very professional and knowledgeable. She was able to answer all my questions, and for those questions she did not know answer to, it didnt stop her she pulled out her phonw and started finding an answer for me. Very positive experience.

I just came in to pick up a lost phone, and that I thought was to be delivered to this location. It turned out that it was delivered to another AT&T store. These guys did everything they could to help me out. Even while I was waiting for the representative serving me to return (which wasnt very long), they came up to me to see if there was anything they could to to help me. Also, I liked the way they helped each other help me. Great teamwork. Ive been to other AT&T stores in Fresno. This is the BEST. Great service.

Was helped by Destiny Armenta and was super helpful and very professional. Was willing to sit down and help us for 4 hours till our problem was resolved. 100% recommend her for future customers

Excellent place to go, worked with me to get best prices, Direct TV hook up went so smooth, no delays.

Man that guy Johnny, he’s a cool dude. Very professional and explains everything thouroughly. Would highly recommend him. The whole team is great overall, but he’s my favorite rep!

The salesperson Daisy was very helpful has she was the last time I was there great help got me a discount under the veterans discount

Very nice store, everyone here is very friendly and welcoming. The staff is very knowledgeable of the services they sell 10/10 recommend!!

Justin was so nice when he helped us out today. greeted us as soon as we walked in, let us know that there would be a short wait but that we would be helped as soon as somebody was free. he let us know all of their current promotions and helped us out with everything we needed. definitely recommend going to him for all your AT&T needs.!

We came to the store because we had originally tried to start an account over the phone and the service was terrible and the cancelled everything, so we came in today and Destiny Armenta sat with us for over 4 hours to help us set up our phones! She made sure we were taken care of and able to understand what the problem was with the phone people!!

Well sometimes I come in with out my bill and forget my code number and I cant pay my bill because of It. Whys that?

Terrible location, Genesis in particular sought out my dad to make an easy sale. My father speaks Spanish and does not know what buying a smart phone encompasses. He uses a standard phone. She talked him into buying a smartphone with the lowest plan available, limited minutes and calls with 1GB of data. Seriously! Who only uses 1GB of data, my dad would go over this in a matter of days without knowing it! She lied and told my dad he had unlimited everything including international calls for $40 dollars a month. She’s such a liar! I suggested that my dad return the phone after he told me that he had 14 days to return it. When he got there, she told him he owed $45 dollars for a restocking fee. She did not disclose this to him before he purchased the phone, the only thing that stated the restocking fee was the receipt, which he got after he signed up. So it didn’t really matter when he returned the phone, he was stuck paying $45 dollars no matter what. This place is a ripoff. Stay away before you get conned out of your money.

Jessie was the sweetest young man. Got me in and out quickly. Very polite.

The AT&T rep Johnny is the best rep and I would recommend him to everyone. Shields and Blackstone is the only store that i would recommend to anybody.

Been going there to pay a bill all the workers are so slow good thing I just go once a month, and not friendly bad customer service

Associate was unimpressed with my problem

Horrible, they are an authorized agent for at&t and refuse to help anyone who is an out of state AT&T customer. Go down the street to a Corp own store!!

Every time I go in, they provide good customer interaction. I was helped by Jonny and he was nothing less then respectful and spoke with me like if we knew each other for years. Answered all my questions throughly and provided me with honest feedback. Definitely recommend this store and highly recommend Jonny!

Thomas is the best customer representative ever.helps me out with everything I need regarding my accounts or services.highly recommend this store for all your att needs.reps r very nice and helpful

Great customer service, the reps daisy, Johnny, and Richard helped a lot and provided me with the best solutions for my device .

The representatives we talked too there. (There were only two in the store) were not very helpful. Did not offer any suggestions for a solution to a current AT&T customer. They were more concerned to getting back to their own personal telephone screens and doing whatever it was on them. I was very surprised and disappointed!

Always a long wait time lunch seems to be more important than customers

Hello My name is Aaron W. & my brother (Vance W.) & I were provided outstanding costumers service @ the location of 3611 N. Blackstone Ave. Fresno CA. 93726. On Saturday March 23, 2019. The representatives this experience so high class were the following names of Raad: his immediate assistance, Daisy: her warm eagerness to assist & her service with a smile, Destiny: her willful ability 2 let her Asst. Manager know what I was looking for & her service also with a smile, Thomas: his great over the phone costumers skills, Jesse: his assistance in helping me accurately get this report made & last but not least the Asst Manager Dominic: his persuasive & savy business skill on keeping me on board when I was tempted to lean to the competition he allowed my brother & I to leave feeling satisfied with his people & professional skills. All this being said I would definitely campaign & referrel this location to my family, friends & associates. Thank You.

Great friendly staff. Hardly no wait time at all. Would continue coming back to this store.

Understaffed, very long wait time, unknowledgeable and unable to answer my questions about 5G coverage, if it required 5G SIM cards, or which prepaid plans would include it.

A guy named justin was really super helpful. Was patient and very informative.

Staff is amazing 10/10!

Employees are very helpful! Had an amazing experience.

Johnny Was Awesome, Quick And Friendly Environment definitely happy with my choice to come in

Bad customer service

Was waited the wait would be 25-30 mins. Waited over an hour an a half for a sim card. Not too many people, but several workers just talking behind the desk not helping the customers who had been waiting. Very frustrating. Definitely not returning to this location

Jhonny is very good teller he help me very much thank you jhonny

Went in for a second box for tv and left with new and better service plus.

Great service, please less talking with other customers she didnt even bought anything 1/2 chat and no sales.

Store was super busy but what stood out to me is the employee didn’t rush helping me she made sure I was well taken care of which was a relief because I do not keep up with all these new gadgets

This place gives false information, does not answer calls, horrible customer service, no knowledge in completing transactions, gives you the run around, their breaks and lunches are much more important than customer satisfaction. Management act like a deer in headlights. This place is all around terrible. DO NOT GO HERE! STAY FAR AWAY AND GO TO A TRUE AT&T STORE. THIS IS AN AUTHORIZED RETAILER WITH ABSOLUTELY NO KNOWLEDGE AT ALL.

It was great I was helped right away

This store should be changed to one giant ATT Kiosk since all of the employes are rejects from Boost Mobile. If you have hours to kill then you are at the right place. Walk in the door knowing that suicide looks appealling, cause you will wish that lightning hits you next time you have to go to this A T T store

Excellent service

The agent I got lied to my face. I got 300 in credit for my phone trade that the website clearly says I could have put towards my new phone but this guy made me buy accessories which I later found out is what they make commission off of. Will not be using the same store again.

Srevice is ok, but they make everything way too complicated! Outrageous prices aswell

Everybodys friendly they break their neck out for you I didnt go to AT&T there on Blackstone close to Shields they actually break their neck out to help you do anything you need thats why I go there not because its real close to where I live but everybodys real friendly theres a girl young lady in there and I forget her name and she is very helpful today I wish I could remember her name starts with a c and I cant remember her name she was very helpful and friendly

Helpful staff. Unfortunately I was directed to a corporate AT&T location because that location did not have access to the services I required.

Usually do not like to provide feedback unless it is good. However, this time it was not the case.Personnel was not helpful at all. Customers are not approached and/or acknowledged when entering the store. People were left standing/wondering around without having an associate to at least communicate they will be attending them momentarily.Att personnel at this location should do better. Remember your customers rely on you and your duty and responsibility as an att rep is to provide :- Courteous customer service- A welcoming environment to your customersIf youre busy, please let your customers know so and also state youll be with them momentarily. Dont just leave them standing on a line that wil not be serviced.Thx.

Outstanding 👌🏿 Destiny the best seller 😊😊😊

The sales associates at this location, or at any of AT&Ts locations for that matter, dont have customer service skills. Maybe with the high prices that this company charges for service they could start using a percentage to offer their employees training on what customer service is and really means. Upon entering the store, you would expect to be greeted by at least one of the four associates they have on the floor (especially when only one associate is with a customer). There is absolutely no acknowledgement from the staff. I try to be polite and cordial, so when I find myself saying good morning first to the one associate that actually made eye contact with me and only getting a nod and what I think was a morning reply, Im sure its no wonder why they need training in the basics of actually GREETING customers when they enter! I was going to make a payment and ask a couple of questions but the total disregard of my presence was why I decided to pay at the one kiosk that didnt have an out of order sign on it. After making my payment and realizing once again why I should have listened to the numerous people that told me not to do business with AT&T, I headed toward the door and still wasnt acknowledged by any of the associates. I still said thank you as I walked out of the door not sure what I was thanking anyone for since I helped myself and seemed to be invisible to what the company considers Customer Service Reps!

My wife and I went together to go get a phone and they wouldnt let both of us in the store we had to go in one at a time thats the stupidest thing I ever heard

Customer service was terrible. I literally just got off the phone with a representative and asked a question about an unlock code and his tone of voice and attitude was just wrong. I said thank you and was about to say something else and was cut off..he hung up on me just like that. I mean if youre having a bad day, you shouldnt bring that into work. Especially since I wasnt being rude or complicated. I dont blame at&t though.

Friendly staff, helped me make a payment instead of allowing me to do it myself at the kiosk. The genuine interest is appreciated

Not the best service, an ok place the workers could do better.

Great service at this location. Always great staff.

Always receive great service from the management and their team. Will continue to come back.

Alway a good store to shop @

This store does not have merchandise in store. Wait time is ridiculous

Customer service was horrible came in early to try to get helped sooner only one person helping customers there was 2 other girls didn’t even try to help or acknowledge us while we waited!!!!

Good customer service.. Not like the one in Tulare.

The guy that helped me and my wife was on top of things I have know complaints

Great service, fast and friendly.

TERRIBLE AT EVERY LEVEL. TOOK MY BUSINESS OVER TO OTHER STORE @BLACKSTONE SHAW AREA.. LOT FURTHER BUT %100 BETTER!

Helpful staff.

Destiny was super friendly and helpful..

Their DSL internet sucks gamers!

Great experience but a lot of people

Great customer service!

They need more employers, to much time wated

Too expensive, internet is a natural resource in which is infinite, so it should be free...Good coverage.

Helpful, needs customers facilities

I had to explain my problem over and over.They did not make me feel like my problem was important.

Jose needs more training, very unprofessional and disrespectful person!

Amazing staff !!

Success in get a number unblocked

Very nice and knowledgeable staff.

Got my things transferred from one phone to my new one.

AMAZING PERSONEL