The people were very friendly/knowledgeable unfortunately did have the phone I was looking for in stock but called me a couple days later to let me know it had come back in stock

Knowledgeable and friendly staff. Took care of everything at once so I didnt have to make two or three trips. Treated me like a friend and not just a customer.

The clerk was very helpful. The phone selections were rather limited but I did find a good phone to upgrade to. Ill definitely go back and recommend them to anyone thats looking for a good phone or new service.

What a great experience!!Staff was very helpful and had great personalities. I’m new to Gainesville, and I’ve been to Cricket stores around the country. But this place separated themselves from any other. Carla and the crew were very helpful, knowledgeable and made me feel like I’ve been coming to that location for years.Keep up the great work!!!! I’ll definitely be going back to that store in the near future and in...

Those two have excellent customer service and they make sure their customers are greeted and leaving sastified. Thanks yall

Mrs.Karlyn Is Freaking Amazing !! She Had So Much Patience With Us While We Were Undecided On So Many Options. We Finally Decided On A Phone && She Helped Us Every Step Through . Great Customer Service . Go To Cricket && Ask For Her, I Promise You Won’t Be Disappointed

The associate who put my screen protector on did such a good job I had to come leave a review; I could never do this for myself, thank you.Happy with my purchase (moto upgrade with case), great case, both associates upsold and were knowledgeable.

The sales rep named kristian was so kind and professional. He helped me out in purchasing my new phone. Amazing customer service 👍👏

So I had a brand new phone I went in to this amazing little store today not knowing exactly what I needed or how to explain it .. Im 40 I dont speak smart phone well... LOL... Anyway this very kind patient young man took all my broken requests and give me a working phone for way less than the retail price. my activation$25 the sim card $10 the plan $55 and a case marked $29.99 and I paid less than $80 total these guys are good fast efficient professional I will be back for any other phone needs I have ... Thanks guys you rock

The whole crew rocks and great helpfull every time I need help I that their choice

Awesome customer service and very friendly staff. Karlyn is absolutely amazing, she helped my daughters daughter I find the perfect accessories for our Cricket devices.

The customer service rep was rude and nasty.

Shoutout to Ray and Christian. HP2 works.

Outstanding customer service, polite and knowledgeable!. Me favorites there are Katlyn and Raymond. 🥰🥰🥰

I have been with them for years. The service is great

They have GREAT customer service.!❤️

There is never anybody there when I go to the store always a sign on the door saying they’ll be right back but they’re gone for hours at a time.

Very good customer service 👍

They always help when I need something done to my phone and clean store

I went in to start a new phone. I had a phone in mind they had it but they offered me something problem is when I went back to get it it was sold out and was not coming back. When I was upset about it the guy got angry cuz he didnt serve me in the first place and said it wasnt his job to worried about the problem because he wasnt my original salesperson. He eventually got on and did his job. And became very helpful. He got me an okay phone and to be honest Ill be glad when I can upgrade. I dont think cricket is all as made itself out to be since it expanded. Its still a long distance from my house to anywhere and I only live a little out of town.

Great customer service.everyone was nice

Karlin was great!

Great customer service

Always a great experience with customer service

Very helpful staff!

DO NOT PURCHASE ANYTHING FROM THIS STORE‼️ They tell you what you want to hear to get the sell and leave you with a bunch of “I’m sorry” after their error. I work In customer service also and was sure to ask all of the necessary questions before purchasing a phone.. now I’m stuck with a phone because a store rep lied to make a sale and the store and customer service are not willing to accommodate me based on their employee’s error!Disgusted!!

GREAT service all the young men that work there are very helpful and professional. Ive sent many of my associates there and will continue to.

I am not sure how I am feeling right now. My first time in a place where I literally walk out with a whole BUNCH OF STUFF but no receipts. I wanted to check my stuff out on line to see what I purchased and realized, I do not have what I thought I bought. I am making a trip first thing tomorrow morning for REFUNDS......I bought a 200.00 phone and 20.00 case but paid almost 300.00, why? And I have no receipt. Whats really going on here?

The staff is always friendly, every time Ive been there. I like every one of them. Theyre happy to answer questions, and to help make sure you get the proper plan and deal. Very cool staff!

Very helpful and friendly

The few times its been required that I visit a Cricket Wireless retail location the staff have been quick to respond and resolve my needs.

I live in Ocala, Fl. I called the Cricket associate and informed him that I was coming 33 miles away to purchase 2 IPhones. He(RAY)insured me that he(RAY)would hold them for me. Needless to say when I arrived an hour later he screamed across the room,I already sold 1! I was left in the lobby in disbelief. No one out of the 5 associates on staff came to be to ask if they could assist me. I left there in tears.....

I love this company its the best in the world. It has the fastest service and other great things to.

Nice and knowledgeable staff, got me set up quickly.

The worst. Waiting for 32 minutes and counting so slooow. 3:39 after waiting I get looked over and the folk after me get waiting on. Cooling off!

Great customer service!! They saved me big time over my previous phone bill. Check them out!

The staff are all really nice and helpful. Just wish theyd answer the store phone more often!

They gave me a great price on a new phone & even waived the activation fee to help me afford the one I wanted.

Great place, nice folks, very little selection, needs new parking lot.

Been with them for five years!!

The service was ok by the rep, no complaint there. The issue I had was that I was over charged $20 . $10 for a SIM card which according to Cricket website supposed to be 99c only, valid thr end of July ! and another 410 for headset that I did not purchase... raised the issue with the rep who talked to the manager who stood right beside us, and was told that as of this morning they had to reset their computers to reflect a new rate... didnt sound right to me and I expressed my feeling to the rep, via a phone call right after leaving the store and checked the Cricket Wireless online. Called the store back and offered to credit me back for $20 before I file a complaint with Cricket.. was told that they are private business and not abiding by Cricket advertising online ... ?????/ so I gave up and filed a complaint with Cricket online rep who told me that Im absolutely right ! and that they will take care of the matter with the store. Im very surprised, and upset that these things can happen here in Gainesville !!!

Great service love my experience. There

Fast and friendly for this one, but Cricket on NW 13th Street is garbage I was waiting in the store for 20 minutes with no help Im spreading the word not to go there or tryanother phone service

Never returned my phone call !

Parking lot is TERRIBLE. Lots of potholes.

Helpful staff.

Needs a new paved parking lot and a bigger selection of devices.

Love cricket services

The staff here are knowledgeable

Very helpful staff.

Very nice personnel

Nice guys

Great service!

Easy to do business

Excellent service

Great places

Fixed my problem ASAP

Never answer the phone

Great help

Rude

Excellent service

Great company Very good service.