The service was fast, organized, and very good. Alan in particular went above and beyond. He noticed that my given name didnt match my account name, and was thoughtful enough to ask my pronouns. People might not understand how much better that makes a persons day, but it does. Besides that, he was extremely helpful in the more standard aspects of the visit. Especially impressive contrasted with the service at the Main St location.

When we need any help with our cell phones. This is the ONLY location that has ALWAYS BEEN ABLE TO HELP WITH AWESOME SERVICE. Well trained staff, friendly, helpful and patient with us old folks. Tony took the time to listen to our needs and helped us with our decision with our phone and accessories we should get. Anytime we have any issues with our phones, This Metro T-mobile location is the BEST, in our location. RI store was helpful too. Thank you Tony again for going above and beyond today.

Had to cancel my deceased Fathers plan . . . They made it easy . Thanks Metro PCS

The best thanks to Tony for his customer service...

Corporate store- Staff was friendly and helpful. No wait got helped right away. Much better than agent store in inverness.

Was extremely frustrated with my phone not working and even after a warranty replacement it was still not working. Lost 2 weeks of service which was credited, and phone was then simply replaced. (It was only a few months old to begin with.) Leo was very helpful and ultimately led me to Marwan who completely sealed the deal to make me remain a metro customer, as well as a very happy one! Great team over there at that location and very patient compared to other stores Ive visited and left worse off than when I went into.

I dont i have been w them over 10 yrs i dont like the distance from.home and when i have a problem.w phones the people cant speak clearly and never have the knowlege to fix and the reception is not good in many places in USA especially old town fl and yuma az pine valley ca often cant get data or phone just text i am.not sure if moving so bought a 5 g very complicated for us older people but appears it may be work i.had 10 phones lowered to 3 since all take reception differently some work some places and other some other places i hope the 5 g w solve all if not w go to veruzon i am in sales make my living by phone pay alot for ads so when phones dont work i loose money the people working r friendly just not enough training

Super efforts to solve our problem.

Went in and got some phones transferred very quick fast and friendly. Marwan and William were great to work with. The metro by the Super Walmart was rude and not willing to help. I definitely suggest the one on Archer Rd. and 34th.

Allan and Johan were wonderful in helping me purchase my new phone! They were both very patient and understanding with some technical difficulties I had with my account. 100% recommend this store & its wonderful employees! :)

I came to this store last week and bought a phone with my fiances debit card(same account as mine) and then I came back today for accessories and they wouldnt let me use the card bc my name isnt on it. Also everything is at least twice as expensive bc its a corporate store as apposed to smaller Metros

That expert people took care of my problem they satisfied my needs they put me into a phone that I was looking for transferred over all of my contacts and everything else that I needed and I was very happy theyve always taken care of me Ive been with them for 4 years now Mar and Jennifer took care of me very well glad to be with them thank youJohn W Hughbanks

Very poor customer service.They sell you devices and dont tell you they keep it locked for 6 months, if desired to change to another carrier.

Great heip by Tony

Very helpful, lots of employees and no line or waiting. Helped me activate my phone for no charge

Positively the best metro store aroun. Twice other stores ripped me off. I learned my lesson. Marwan and Jennifer have provided top notch service. I will only refer people here from now on! Thank you!

Super fast and friendly service!!

Friendly service, safety protocols followed too!

The young man who assisted me was very kind and helpful. He helped me to get a phone with protective glass and case which he then put on for me very carefully. (The phone is for my grand daughter) I once had a protective screen put on one of my phones very poorly in another place so I appreciated his care. Very good experience!

I went in to metro today to get a new phone because sprint was charging me way to much and Allen helped me out. He was great! Didnt beat around the bush which i really appreciated! 10/10 would go to see him again!

10/10 great service and got the BEST deal from Leo! Wouldn’t go anywhere else 😀

Daniela was awesome, her customer service was exceptional and her phone and service knowledge was thorough. Not to mention she was patient and sweet to my son who of course had to touch every phone. Thank you so much for making our trip better than I would have expected from a phone store 😄

Alan is AMAZING! He is the most knowledge and helpful person I have ever dealt with at Metro anywhere! Go to this location! See Alan! Thanks so much for your help, Alan!

Best Metro store in Gainesville! I come here for help strictly because of Allan. He always gives me a straight answer and was super knowledgable in helping me decide which phone was best for me. He even helped me recently with an issue where I couldnt pay the exact amount on the Metro app. If you have any issues, Allan is the guy to see!

It SO much depends on who you get. I stopped in once and met with a pleasant young man who told me almost no details, just pushed their plans. Today, I stopped in and spoke to a young woman, who identified herself as some kind of manager, and she was awesome. Answered every question I had, gave lots of details and really seemed to have customer service on her mind.

I was at the store in Gainesville FL and the young man who helped me his name is Allan he was phenomenal he helped me a great deal I have been with metro for years and no one was 1/2 as knowledgeable as him more should be like him and very patient give him a raise he is supervisory material . Great job

THE GUY THAT HELPED US TODAY WAS THE NICEST PERSON IVE CAME ACROSS IN A WHILE. IF THE WORLD HAD MORE PEOPLE LIKE HIM IT WOULD BE A BETTER PLACE. IM NOT POSITIVE BUT, I THINK HIS NAME WAS ALLEN. GREAT GUY. HE KNOWS WHO HE IS. THANKS AGAIN

My husband and I went in to replace his phone after it broke. The gentleman was very good at telling us our options without being pushy. We have ALWAYS had great customer service from this location!

Good service

I came here as a new customer, and have been to the store twice. The staff was very knowledgeable and helpful, and I am happy with the products and services I got. I came to the corporate store, rather than smaller stores around town, because I assumed they would have the best selection of products. I was a bit disappointed in the selection of accessories they had, and they didnt really seem to have any more selection of colors and styles of phones than any other store would have. That said, I would go back again if I needed anything else, because most importantly they had what I needed, the staff knew they were talking about, and they were able to help me with what I came for.

Love Metro, my only gripe is that although the service is mostly good we cant get service in other places, even sometimes at our house.Hurry up and try to catch up to At&t. Yes, its much more expensive but weve gotten reception EVEN out on the water in the Gulf!Come on Metro, get them towers up!!!

Allan is super with assisting with all phone problems!

This is a customer oriented store.

Friendly staff, clean store, and great deals. Allan is super helpful and always helps me with what I need.

Thank you William for activating my Huawei P30. Went to the Metro on 13th and had a horrible experience. Archer location was amazing. Kam and William have great personalities. She showed me around the two story building and rang us up while William activated phone. Above and beyond customer service!🌠⭐🌟✨🎉🏅🎖️🥇🎐🎊🏆📱🚀

I have had Service with Metro PCS for over 2 years and a friend of myne needed a better service provider than Virgin Mobile I added her to my account. Two months after doing so Metro PCS sent us a link of a survey and we were given $100. Thank you.

I was in a hurry!! the young man that was assisting me was extremely polite, very helpful, made me feel very welcome and even took the time to take off an app on my phone that was slowing it down. It was a good experience! 😊

Very friendly staff. Quick service overall. I am very satisfied with the service and quality of your phones.

Always helpful and friendly. None of them have ever pushed a sale on us but have found us deals.

Friendly, helpful staff. Okay selection of phones. Clean. Easy to find your way around the store.

I walked into the store today. I was the only customer in the store. The clerk asked me to take a number. She did not even say hi. Just take a number I said I am the only person in the store yes, but we have to track our customers she told me. I was the only person in the store. How hard is it to keep track of me? I left and went to another store. A simple hi first and they might have had my business.

Always great customer service. William is my hero. He knows his devices and was able to save my LG Stylo 4 when the other Metro store assured me it was time for a new phone.

KAM Your Awesome ! Thank You For Begin So Patient

I thought they were extremely helpful but not expertly knowledgeable with my phone

Anytime I go to this store the staff is always helpful and friendly. A great crew work there.

Great customer service

The staff was very professionals and helpful. I highly recommend there services.

Excellent customer service. I have been a metroPCS CUSTOMER for 6 years...the best no contract company!!

Very busy store, I am not a customer but have been several times with other people and we have always had to wait for 20 minutes or more.

Kamala is awesome!!!. This is not an authorizedv dealer this is the corporate store and they have more authority and better deals. Awesome customer service

The most hateful person works at those location. He is the least knowledgeable person to work for a cell phone company! He couldnt answer one question and was rude ... took my business elsewhere!Do you hear me now?

Raschad is excellent in customer service and above superior in knowledge of the products.

Nimai the person who served actually kept us from changing over to another company. He was great

Excellent service!!! very clean store, Rashad Norton was a great salesman, he was more than willing to help me get what i needed and he was not letting me leave untill i was absolutley satisfied! thanks again for ALL your time and patience. You Guys Rock!!!

Professional customer service. Great selection of devices and cellular services . Very satisfied for the visit.

They actually talked me out of buying a phone I was set on buying. It was closing time and they rushed me out. The salesman kept telling me I had better luck buying a used phone off a person. I walked into the store with money in hand ready to get the HTC but was talked out of it. Im glad because I got the new ZTE online.

Awesome staff very friendly gave is the most bang for our buck

Poor service and I hated it. I went in today to try and my phone (Nokia Lumia) to be replaced since it always turns off and turns back on whenever I try to use it, but I never did. I asked this girl sitting in front of the desk and she sat there for five minutes testing it out to see the problem before replacing it because thats policy and she said that there was never a problem whenever she held it in her hand for a few minutes, compared to me when Ive been using it for three months now? She then suggests that I need to take off the case that I already have because its probably the reason why, when it is clearly not and proceeds to say to use their gel case, which is ridiculous I came here to exchange my phone not buy a case for it. So, I opted on taking of the case instead and she told me that if it does the thing again, that I come back tomorrow AND GUESS WHAT THE MINUTE I CAME HOME AND SETTLE MY PHONE IN MY DRESSER IT SHUTS DOWN AND IT KEPT DOING THAT THREE TIMES. The same thing is happening to my sister too and I hope that when I do take it back that they ACTUALLY EXCHANGE IT. I would suggest to go to ANOTHER MetroPCS that HAS BETTER customer service rather than STANDING THERE STARING OFF IN SPACE LIKE THEIR WORKERS ARE DOING HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great phone prices. Great customer service.

I always buy my phones here. There cell service has greatly improved over the last couple of years.

This morning I called this location and spoke to a woman. I asked her about how to proceed with porting my metro # to a different carrier. She asked if I paid my bill this month and I told her no because Im switching and she said that I could not port my number without paying my bill first ( now remind you, my bill is $15 and was due the 15th ). SHE LIEDI called and had my new carrier call Metro port department and after they asked for a few pieces of info to verify my identity they ported itThis is exactly why I left metro, the customer service is absolutely the worst ever.

On my visits here I have been very happy with the service and store. A little hard/confusing to park in and find the front door for, but inside is clean and modern. Once replaced a broken phone for a new one very quickly with no problems. Recently, had to do some account stuff (separating some family lines, paying bills) and Rashad was very helpful. Ive never had to wait in line here. Coming from horrendously overcrowded understaffed undertrained stores in Hialeah FL this is a wonderful change of pace. Fully recommend this store. (and metroPCS in general, why pay contracts and more money, or have limited data or some other ridiculous stuff? This day and age Metro is a great value)

I had a problem with my internet not working. I was helped by a girl named Shelly and she showed me what the problem was. The data was turned off in the settings. My 2 year old son must have turned it off playing with it. I am so glad I dont have to buy a new phone! Thanks Shelly.

Relatively quick, even waived the fee to switch phones

I havent had my phones for a year. I was told I have a year warranty. When I sent my fiance in to let them know that our phones are not charging. We have protection cases no damage to the cords. They told us it was personal damage. I will no longer be a customer.

Very friendly service and the store is very clean.

Everytime i went here for a problem, staff were quick to help and solve the problem

The coorperate store employees are very rude. one guy was very unprofessional and was questioning as i was walking away, why people like me always get frustrated for one you dumbass yall charge 26.50 for people to get new sim cards WHEN ITS FREE TO ACTIVATE WHEN YOU CALL THE CUSTOMER SERVICE NUMBER. I had wasted my time I used my bfs old sim and in two seconds i swithced everything over to my new phone. I do not recommend people going to the cooperate store they are rude.

I went to this metro because my phone wasnt working right and the employee didnt help the phone he harmed it this metro has really good customer service but not much knowledge on the way to fix phones

Stay away from the ZTE Max 6 is no good and make sure u know what ur getting in to cause I got phone had to go all the way to Gainesville FL or u would have to go to Jacksonville

Friendly service and they help you with a positive attitude!

Allan was Awesome and we got what we needed

Excellent Customer service, love the data and phone bill!!

Every since I switched over to Metro I have been a happy camper. Metro you rock!!

Always have excellent service, very helpful people.

They were very helpful and Im glad I made the choice to stop by.

Great Store & real nice one your one shop stop

I bought a gs3 from them in 2013 only to find out a month later that it will not work on T moblie network. And metro pcs will be gone by end of year. . They sold me a worthless phone and will not exchange it or buy it back. Stay away from them. They will be gone by the end of year and you will be stuck with a worthless phone.

Yes,take your business to this location. Dont even bother with the others in town.

Worst Store Manager Ever!!!!Marwan refuses to help you and lies about fixing any problem you have.Beware of his, I will resolve the issue speech; this is his way of avoiding responsibility.If I could I would give him ZERO STARS!

I got more help at the place in the mall

Sales team was rude. If you dont want to sell phones I will go elswhere.

Youll be muscled by a security guard, forced to sign-in, and then recieve crappy customer service. Decided to go to Bestbuy and buy a Virgin phone without contract (was cheaper than Metropcs anyways.)

Kam Was Very Helpful, Nice

Never in my life have I had any problems with this store, awesome service help, deals and etc, just go there and check them out see for yourself.

Very Nice and Smooth experience.

Great service. In and out in 15.

Great place for mobile phone plans

Javier was extremely, friendly, helpful, and efficient. Thank you!

Best metro store in town

Good location, great customer service

Friendly staff, full of positive energy!!

Was told by the manager of the store that I could upgrade to the 60 dollar plan the day after I get the phone and wont have to pay until next month I did what he said and my phone was off the next day for non payment !!!!!!!

Always willing to help !!!!Great crew !!!Always have bilingual staff.

Because the team is 200% awesome!!!

Okay but didnt like the way the staff even thou she were nice deleted my apps on my phone without my permission, that were not professional at all.

The employees closed 45 minutes before closing time and continued to shoo away all the individuals who were waiting outside which were about 6 people. Talk about bad business.

They say i dont know alot.

Nice place good stuff

Good staff very helpful