A little while back I had the unfortunate and embarrassing experience of backing into a pole, doing a bit of a number on my left back bumper. After checking the reviews of nearby repair shops that worked with my insurance, I found Caliber and really appreciated my experience with them. Everyone I spoke to was nice and knowledgeable. There was full transparency on the parts and labor I would be paying for, and they kept me updated frequently on the status of my parts orders and the vehicle repair. I have chronic anxiety and it can be hard for me to keep up regularly with communication, but the staff were patient with me and I was never made to feel bad for my sometimes rather late responses. The repair itself was spectacular, it looks good as new and was completed much earlier than anticipated. I also appreciated the vacuumed interior, as Ive had repairs done at other places that didnt offer the same courtesy. Thank you to everyone involved with my repair. I hope I don’t have to come in again, but if I do, I know I’ll get great service. Thanks again and stay safe!
Staff is the best. Service is the best. I cannot say how satisfied I was after leaving. I will be taking all of my repair work to Caliber from now on!
NATHAN HANSEN I want to thank you for job well done 👍 you and your team!!If anybody wants a body work caliber collision is the place to go in Gallatin. Nathan is very honest, helpful and above all very professional. He is man of his word which is hard to find in car repair industry. My experience with the place is just positive energy. They get it done on time. most importantly quality work. They are the best at what they do.👍👍 Go see Nathan he get you cover with your body work.
BEWARE! Don’t let any repair shop work on your vehicle unless all parts are there in the shop. I dropped my car off over 2 weeks ago and it still is not ready. Yes, COVID is wreaking havoc on auto parts, but they should have allowed me to have the use of my car while waiting the 1 week for parts to come in. (I asked – they said that they’d ask but they didn’t allow cars to leave once in their shop). Other reviews say that the technician kept them apprised and the work was punctual. It was like pulling teeth to get them to admit that they still hadn’t finished my car.
I took my car to Caliber because I used them in California. They have always been and continue to be a great place for repairs. I will definitely use them again if the need arises.
Great customer service!!! Keeps you informed and educated from start to finish!!!
These guys do amazing work! Hopefully you be lucky enough to have Shawna and Karen on your repair team. They were great to work with. Karen was amazing, she was able to resolve my issues in the most timely manner. She also was able to push and get the proper repairs made. So happy she was on my team.
They were great! Karen kept me informed every couple days! They helped with a rental issue as well.Great experience
The shop did a great job on my car. Nate was always in communication with me regarding the status of my vehicle. Readily available to answer any questions. I’d recommend this body shop
Everyone at Caliber Collision was super nice and the work was just excellent!! My car looks great!! Nathan was the one who helped me and he kept me informed with text messages and he explained everything before I left my car and went through the work when I picked up my car!! Thank you, Nathan!!! Thank you Caliber Collision!!!!!
Caliber Collision was great! They did a good job explaining what needed to be fixed and set my expectations for when they would have the car ready. Nate communicated by text to keep me updated and the car was actually finished early. When we picked it up it looked better than it had before we sent it in. They did a really good job fixing the fender and the door from a minor parking accident. I definitely recommend them!
I have a pearl colored vehicle and hope to never need to use any body shop in the future, but if I do it will be at Caliber Collision in Gallatin. They matched the paint perfectly and all body lines were back to factory. I have never been this pleased from a body shop.
Nate was my go to personal assistant. Please ask for him, he was wonderful and very professional!!!! Go Nate!!!!
Ive been with Nissan for eight years now. Ive worked with many body shops and out of all of them over all of the years, caliber collision continues to shine over all of them. Ive recently had to use a body shop for the first time and I was persistent on my vehicle going to caliber. my 2020 Sentra needed a new door and the whole driver side fixed.my vehicle is white. the color matched amazing. the body lines were spot on, and the car was clean and ready on time. I was updated through the whole process. customer service was top notch. they went above and beyond to exceed my expectations
They finished my SUV earlier then they were supposed too. They kept me informed every step of the way. The staff was great. Nice, helpful. It seemed like they were always one step ahead.
Easy and informative repair progress Nate assisted me with! The repairs made by the shop were great! Would recommend!!!
I have used Calibers a couple of times and they have always been very thorough and the repair damage was completely gone when I picked my truck up!
The location is poor. Behind a busy car dealership where access is thru the dealer service area. Always crowded and difficult to enter and exit. The shop itself is crowded with limited parking. The work looks good but it took them 5 weeks. They had equipment problems reportedly. The bed of my truck was removed as part of the repair and somehow a big rusty spot is on the bed liner. My guess is a piece of steel or a tool was left on the bed as it sat out in the rain. The interior was very dusty and grimy.
Was not happy that my insurance preferred me to use this place. I figured it would be a cut rate and low craftsmanship shop. Even though it took longer than expected to finish my car, they wanted to make sure the right part was on there the right way and even took on the extra price my insurance wouldn’t pay for the rental car. Top notch business and I will always take my future vehicles here for repair.
They did a great job. Stayed in contact every step and we’re finished when they said they would be
Went in to have a small dent on rear quarter panel repaired. Nathan explained because it was a late model CRV it would be over $2k to have it repaired. He explained that the side sensor and one other sensor would have to be recalibrated costing over $500 not to mention having to disassemble 1/4 of the car and repaint 3 different coats of paint.This is where their honesty and great customer service showed through. He recommended a paintless repair. My new son had caused the damage by accident so his mama was making him pay. The service he recommended fixed it to look brand new for $150.Nathan could have taken advantage of us and steered us the wrong way. He didn’t. I’m really impressed with his honesty and integrity. I would highly recommend Caliber Collision and would use them again.
Absolutely a top notch company. Will use again!This is one of the few companies that actually do what they say they are going to do from communication to delivering on time. If you need their type of service, do not take you car anywhere else but here!
So easy to work with. Handled insurance efficiently and quickly. Began body work on time and finished early. Kept me informed as work progressed. Service agent was awesome. I would recommend Karen D. to anyone needing help. Great Job Caliber!
This place is great and does good work.
I was totally impressed. They even washed my car! It looked better than when I bought it.
Excellent Service by Caliber Collision. Austin was in touch frequently letting me know how my repairs were coming along, and answered any questions.I got my car today and it looked immaculate over the areas they worked on!Photos of repair work is posted on YELP!Would highly recommend.Services were also completed 3 days before estimated finish date, so that was perfect also
They maintain open lines of communication with you at all times. I never had to call and check on my car. They were also helpful when picking up and returning my rental car
Everyone at Caliber Collision was professional and paid attention to detail. I would definitely recommend their shop!
Nathan was awesome to work with!!
We are new to Tennessee and were very happy to find a professional, friendly and fast repair shop with great communication that repaired our car with excellent results! We would easily recommend them to others!
Lady I had as rep was very good lady at front desk very good evryone hellpful
Did work on my car before did a great job this is the second time on two cars the best 🙂
Great Service. Great Communication.
I would recommend caliber they always kept me up to date either by text message or phone or both. Very satisfied customer good job.
I had pretty substantial damage to the rear of my wifes suburban and took it to caliber for repair.The repair was not only awesome but delivered exactly on the day they predicted upon drop off.Karen was my customer rep and she was friendly, professional and informative from beginning to end. Christopher Neal was the tech I had requested due to friendly recommendations and he also did a great job and did not disappoint. The paint team also did a great job especially considering that one side had been previously painted and they were successful in matching two different shades of white diamond and i know from experience that is extremely difficult.The manager Jay also got involved to make a determination as to how to proceed with that process and he made an excellent call on that and was also very informative and helpful . Overall great experience and I would highly recommend this shop to all in need of a bodyshop.
The customer service and body work was great. The staff handled details with my insurance company, so my involvement was minimal.
Very easy process staff friendly kept me informed and finished on time!
Great experience, professional service, and amazing work! Very satisfied with the end result!
Very pleased with our experience. The workmanship was superior, the team kept us informed, and very timely upon completion.
I really had a magnificent experience! When I dropped my car off they gave me an estimate of a week to get it fixed Friday to Friday, and I picked it up today Thursday. When I picked it up, Karen stayed 15 minutes late after they closed, plus they completely detailed the car! I was kept up to speed daily with text messages and wouldnt want to take my car anywhere else. Great experience!
Very professional! They kept me informed step by step. They finished ahead of schedule! I felt like a priority. I will highly recommend them to anyone!
They do great work. Someone hit my rear qtr panel backing out of a parking spot at Starbucks. They saw a tiny little spot of chipped paint on the rear bumper that I hadn’t even noticed and was able to fix the all the dents and paint to perfection in just a couple of days. Very friendly people working there as well. Good experience. Would definitely recommend using Caliber.
They did a great job. I would highly recommend.
I had a fantastic experience with Caliber. Great communication throughout the process and the repairs appear to be excellent. Well done.
Quick and Easy! Ryan got my Tahoe repaired and back to me quickly and communicated every step of the way. The Pearl White paint looks as good as it came from the factory. I highly recommend this shop!
I had a wonderful experience at this Caliber Collision facility. Austin, Shauna and the painter who worked on my car were all extraordinary friendly, professional, helpful and easy to work with. I give the team a 15 out of 10!
I needed 2 parts painted. They did a great paint job for 1/3 of what I was quoted elsewhere. And delivered when promised.
Caliber Collision worked professionally and expertly on our car. They delivered ahead of time and everything was repaired to our satisfaction! I would recommend Caliber Collision in Gallatin, Tennessee, to anyone!
Caliber Collision and the staff are absolutely amazing. My car was hit by an EF4 tornado and initially I had to take my car to a place near Chattanooga, where the tornado occurred. The initial company had my brand new 4runner for about 3 weeks and did more damage or hid the tornado damage just so they could make money off of my car. Caliber Collision, not only had my car for a week, but also had it finished before the week was up!! It looks brand new, smells great, had the plastic cover mat down on the floorboards to protect my Weathertec mats, kept me fully informed, daily, of all details, called me to check in and ALWAYS smiled and had so much patience with me. They knew that my car was my baby, so to speak and they treated her just as so. I actually cried when I saw her at pick-up time. That is just how amazing she looked!!! Caliber Collision, Karin, Shawna and Jay, have made me a forever Caliber customer in Gallatin, TN!!!
They were very professional and helped me through out the entire process.
Great customer service and beautiful work.
Caliber has repaired two different vehicles for us. A BMW convertible and an Infinity QX60 suv. They did a superb job on both. I couldn’t be happier with their service.
Karen was great kept me informed on everything . Friendly people.
Great communication. Easy accident repair / insurance process. Very stress free. Car came back looking like the day we drove it off the lot.
Absolutely awesome very detailed in every aspect and text you through the whole process
The staff were friendly, professional and got my vehicle back to me ahead of schedule. Excellent experience.
Caliber Collision center in Gallatin is a very good business to take your vehicle to when in need of body work. They have repaired our vehicle back to its original state with no signs of where we were hit. Jim, an associate, was assigned to us. He was very friendly, professional and kept us updated through out the whole process. He took excellent care of us throughout the entire process. Thank you!
Had my car repaired in far less time then expected. Was a great experience, from updates via text, to cleaning my car and especially enjoyed dealing with Ryan . I would definitely choose the Gallatin location again in the future if any repair work needed to be done . Highly recommend you check them out if you need repair work .
This place does repairs with excellance and in a very timely fashion. Also gives you daily updates on your car! I was amazed at how much they wanted to get things right and get me back in to my car and they delivered 100%! I highly recommend Caliber Collision!
Caliber Collision repaired the front end of our Altima and did an outstanding job! They immediately gave us an estimate, how the insurance would handle the damage, inspected the car, kept in touch with us by text to give us a status, and was right on time with estimated costs and the time to repair. I highly recommend Caliber Collision!
Got in quickly for repairs. Final product was perfect and wait time very reasonable. Thanks so much!
I had a wonderful experience with Caliber to paint my hood and to repair/repaint a passenger door! The work was done in a quick manner and we were notified every step of the way via texting/phone calls. Staff was very friendly and nice! The manager was awesome! I highly recommend Caliber in Gallatin to anyone needing work done!
Excellent experienceAustin did great job
I had what was probably the best body shop experience Ive ever had. The check in process was fast and easy because they partner with my insurance company so when I filed my claim they already had all the details. They kept me informed throughout the repair and it was ready as promised and done right. Ill definitely be going back if I ever need a body shop.
Was very nice n helpful
Juan and Dominique assisted us with repairing our car on two instances one involving a deer and the other instance was when we got rear ended by another vehicle. I would recommend their service to anyone that needs auto body repair.The receptionist and staff there are amazing they will help with any questions you may have.
Horrible customer service and unwilling to help in any way. Im sure they do good work in the back but the front office needs to get off their butts and do whatever it is that they are getting paid to do. The Lebanon office is much better and very helpful.
I would NEVER recommend this auto repair place if you prefer to be treated with respect and have your repairs completed in a timely manner. I had an appointment scheduled a MONTH ago to have my van repaired after being hit by a deer and when I went to drop if off this morning it was very disorganized. When you first enter the parking lot, there are no available parking spots or areas identified as to where you should go to drop off a vehicle. Chris, the representative we worked with, did not seem to value our time and also has a condescending tone. Enterprise rental had NO IDEA we were coming to pick up a rental car despite the fact that someone from Abra called them to notify them that we were on our way. Terrible experience and we will NOT be back!
Easy to work with great service. always recommend
Went to Caliber to get my 2018 Nissan Murano worked on, which was involved in accident,, they are Absolutely the Best!!! First and foremost, KAREN DUNN treated me with the upmost respect and they had Everything ready by the time I got there to drop off my car .. they had contacted rental company to come pick me up and then kept texting me updates on work being completed on my vehicle. That to me was Amazing!! Very efficient and friendly.. I would Highly recommend these Great people .. they went far and beyond my expectations! They even detailed my vehicle when I picked it up 🙌🏼 NOW THAT’S SERVICE Y’ALL !!
Great folks and service
I went to this place a couple of years ago just after they apparently bought Bradshaws. They are not the same. The paint on my bumper is peeling and I have rust on the lower panel of my 2013 Accord where it was not repaired properly. I had to move away from Nashville but they have refused to pay for the repair where I am now. My car should not have required repair at all. They have these shops around other parts of the country but they refuse to respond to my inquiries at the corporate level. If you want a job done right, this is not where you should go.
Excellent work in repairing the deer damage
Very good service!
Great service. Highly recommend
I WOULD NOT RECCOMEND to anyone!!! Very rude and unprofessional staff. From the moment I walked in a very kind and professional older man with white hair informed me that the next representative would be with me I approached the man at the desk beside this man and he was flustered and a little rude but he said he would be with me in a few, which was fine. An African American gentleman appeared from behind and asked how he could assist me and I informed him that I would like an estimate on my vehicle. He then asked me who my insurance company was and I informed him that I prefer not to say, hence, this information is not required to get an estimate, the gentleman was being nosey. He then asked me why I was getting so many appraisals and I have only gotten one other? I just said Ill go elsewhere and left.
Great job
They do good work.
Great working with sales staff at AbraMy car was hit in rear, repairs where completed, and look better than new.
Do not go here they do very poor work
I took my car into Abra from Ron Hibbard Toyota to have a radiator mount popping sound check out. I was met by a guy named Dominique. He crawled under the front of my car (not putting the car on a lift) and pressed on a few things and said everything seems to be tight and in place. I suggested that he drive the car so he could hear the sound in the cabin. He didnt, so I suggested he call Ron Hibbard Toyota (next door to them) and talk with the service manager I had taken the car to a few days earlier. He disappeared into the building and within five minutes out comes a quote for almost a grand, then tells me they would do the work, but it might not resolve the issue (what the heck).I ask him what he thinks it might be or the cause, and says, I dont really know. I told him Toyota sent me over since they do not do body work and then he starts talking negative about the Toyota dealership, saying, they just twiddle their thumbs over there. I could not believe the unprofessionalism I was hearing about their next door neighbor. Dominique said he was a northerner and shot very direct, if it were him, he would just buy a Honda and call it a day. Again what the heck!!! I dont care if youre a freaking northerner or southerner, be professional about things. Never will step foot back in this rude place.
Good job guys
Abra always provides quality service and work.
Very helpful ! Fast and efficient.
Service sucks bad repair don’t recommend this to anyone
Clear coat peeling less than a year later. Went back and told the manager, he blamed it on the previous manager taking shortcuts.
High priced - wanted me to schedule an appointment for an estimate
Great body shop!
Hard place to find. Abra was supposed to call me but it a week and no one called went by to see what was happening about not calling me they set me an appointment.
The staff is a pleasure to deal with!
Brooklyn is a pleasure to deal with !