I was so impressed with the service that I received! Sam, Shamaree, and Marissa were amazing! We ran into a few problems, but the team did what ever it took to solve my issues and make us happy T-mobile fans!

Great store, could use more accessories such as more screen protectors, OtterBoxes etc. But the staff is very friendly and helpful. And theyre very patient.This has been my experience going to T-Mobile stores in general.Upgrades cost you, so if you want the latest and greatest, have about $400 extra dollars for the deposit, as they will only finance you for so much. Which is decent considering youre getting the best phone in the world if you chose to do that.☮️ Peace

One of the best T-Mobile stores Ive been to. Marissa was a godsend. She was patient, courteous, and extremely knowledgeable. I will make this my store on the island.

One of the worse stores on the island. Bad service and sketchy practices. My refund was supposed to be processed within 72 h, but its been already a month. I called the T-Mobile central and they told me that it them, at the store, that they should be giving the refund. But, they delayed, kept sending me from one number to call to the other. Will be talking to a lawyer soon...

Andre was great. He called support when our phones said they were not cat compatible no. He said they were on the list as compatible so wanted to know how they were going to fix the issue.

Pleasant people, knowledgeable people. Been with T-Mobile for about 14 years. Ive had great service over the years

Micheal was awesome super patient and helpful if you want to have good customer service go here

Bad store! This one in particular.

Great deals on plans. Mike P was professional, efficient, and knowledgeable. Smooth visit all around.

Love the company as a whole, great customer service over the phone. This store however... I always have the impression you have to be African American to be taken care of. Signal in the island is really bad. I wish I knew all these before switching over.

I got right in and they helped me transfer my phones from another carrier, saving me almost 150 a month.The staff Michael and Issac were great.

Ive been a customer of this store for approximately a year now. Ive had several different issues which required resolution. Ive worked both with an associate named Isaac, and the store manager, Keyla. Both of these individuals have gone above and beyond to help resolve my issues. They are extremely friendly and helpful people.

Not only did I receive Excellent customer service from Jennifer she was very kind and patient with me and my problems.

The service provided by Shamaree was fantastic. He is very knowledgeable and I highly recommend doing business with him.

Couldnt buy a phone cause i didnt have a mask. tras+h

Went in yesterday 5/6/19 to change service from AT & T to T Mobile. They have an offer to pay off your existing phone up to $650 and then you get a new phone through T Mobile. Went through the whole process which cancels my At & T service only to find out that a manager must be there with a code to finalize the transaction. Of course there was no manager present so today I have no phone because the manager will not be there until 10:00 today. Not a good way to start my experience with T Mobile, not happy !!!!!!! They should not have this offer and NOT have a manager on duty to complete !!!!

Try not to go to this T-Mobile store! Go to another if you can. They didn’t seem like they knew any of there stuff or was unsure of it when they were talking to me. Barely even looked in my account, Tried upgrading my phone yesterday 4-24-2020 I don’t know if it was because they were about to close or what but it was very unpleasing all around!

Did not recieve much help at all, they were not very friendly. I wasted valuable time making the trip. 😣

A visit to this location is like stepping into a wealth of knowledge and experience. After recently moving to Galveston I was in need of a cellular upgrade. The staff here was more then accommodating. Not only were they extremely knowledgeable, they didnt try to over sell me. They offered me a compete solution for all of my wireless needs, and I couldnt be happier!

WORST PLACE TO GET A CELL PHONE!TERRIBLE CUSTOMER SERVICE!CAN NOT WAIT TO CHANGE CARRIERS

The staff especially Maria G. were helpful. She helped us chose the right phones and plan to suit our budget and service needs. These guys rock.

Did very little to help me out . Thank god t-mobile in TC was nice enough .

Aisha was extremely helpful after a screwed up my plan increasing my bill by $100. Not only did she fix my mistake she got my bill lower than it was before!

The staff is fantastic, very knowledgeable and they go above and beyond for their customers.

Jay was such a great help and such a sweet young man. Thank you JAY

Went in for prepaid sim card, walked out in 20 mins. Easy. And amazing deal for the sim card.

This service os awesome .Meli, was such a big help.Happy friendly Service.

I have been with this store for almost 10 years. First time I want put review with the experience just had. The girl is so bad manners and looks like never had customer service experience. Sounds like teenager.

This T mobile store has great customer service and they try to help you as much as possible. My go to store for sure.

There always seems to be a pretty long wait when I go, but maybe Im just going at busy times. Workers are always super friendly and helpful.

Staff was very knowledgeable, nice and friendly as always.

Long wait times and a one customer representative in particular that would rather send you running around wasting your time than actually help you. A real shame one bad apple could have such a negative impact on a store.

HORRIBLE customer service. Was lied to multiple times by employees about what I needed to do to cancel service.

The people are very helpful here.

Update your store hours. On the website says 9-8 pm. But store is open from 10am.

There is almost always a really long wait but the staff is very eager to help

Its the only place where I can pay my cell phone bill in Galveston the service is really slow sometimes when you go in they forget what order you came in and they see other people before you even though youve been there for 30 minutes and the other people just came in they just need to fix that a little bit

Good service.

Long wait durring peak periods. Not many places to sit

Slow to check out. Spend 1 1/2 hour just to buy a new phone

They are absolutely rude !!!

Best service on the island!

Awesome customer care ❤

Great help

The best

Great service

Good service

The

The signal on the island is pathetic, it does not work, I went to complain and they informed me that my problem had no solution and since I had been with the plan for a month, they could not return the money, call t-Mobile directly and the man told me to change of company it is incredible that this company does not have a demand yet

They are thieves and liars, all the employees always tell you lies just to sell their products and they always recharge you more money on each bill ... never switch to mobile and less believe in the lies of the employees 😡