Poor customer service. just tried to figure out some prices and guy said he was too busy 20 minutes to close. ok ill go elsewhere

I bought a phone from this store last week. I can not say enough about all of the help that the owner gave me with the phone. I had a flip phone and he worked with me until I could use the phone and I so appreciated the help will go there for all of my phone purchases. I wanted to say thank you.

Ive lived in Garden City for nine years now, and when I first bought a phone, it was with Carls advice. The phone was excellent! Every time I need a new phone, I purchase it from Carl. His customer service skills are never lacking. Hes kind, courteous, and respectful whenever I walk in. Carl is also honest, no matter what. I would recommend this Metro by T-Mobile store to anyone living in or around the Garden City area!

I come all the way from Akron OH to buy phones here. Carl is very helpful and knowledgeable. Seriously if you need a phone hes the one to go to!

Carl is awesome. Always a smile and tells ta exactly whats up. Honesty is rare.

My neighbor recommended I go see Carl at Metro bc I was switching back to metro phone service - I saw Carl and he was excellent. Had some issue w/ the porting bc of my previous company but had stellar service from Carl and put me on a great unlimited plan. Go See Carl - hes upfront/nice.

Horrible Customer service! I bought a phone at this MetroPCS 4 weeks ago and I cant even Use Signal properly, Every time I leave the house, I always have to turn off the signal. And if I have the signal on, nothing work. It loads to long and I cant even call my children. Everytime I call someone, no one ever receive it and if it does, (Which is Uncommon). Then it goes straight to voicemail. And I have small children at home. Around age 7 and Age 12. And when I go to get groceries, I dont even receive a call from my daughter. Even other customers received these problem. And he pushes on getting 5g phone and I cant even get connected to different places. I have to connect it from my house when I travel. And when I go back there to ask to receive a new phone, he wouldnt give it to us. What kind of Owner wouldnt even give us a new phone. And instead he told us we have to buy a used phone and we have to return our old phone AND pay for another phone. What the heck! Youll be giving us a used phone and we have to return our old phone and also we have to pay at the same time. Horrible, and the fact other people incounter this problem is even more reason to not go there. Next time if you go to that Metro PCS, I suggest you look at the review. Dont make the same mistake as I did. I was too Naive and I shouldnt have done that. Unless you want your money stolen.

Carl is professional and treats customers well! Very easy to deal with. Great customer service! He had gone above and beyond for everyone in my family on multiple occasions.

I called to ask if you have to take a new phone up to the store to get the sim card changed or if i can just do it myself or over the phone, u0026 the guy on the phone said to do so it’ll cost $21, and i clarified that is was $21 and he immediately says “Oh so you can pay $700 for the new iphone but not $21 to get your sim card changed?”, So i told him that was rude and No the payment wasn’t the issue i was just clarifying. I am not the type to write reviews bc i get people have bad days and I also work in same type of industry but that was extremely out of line in my opinion u0026 I now know that this is a metro to avoid going to, because it seems like there’s a bit of aggressive u0026 hostile employees.

Carl is hands down the only person in the cell industry that I trust. He is honest, knowledgeable and a truly kindand good human being. I moved from GC a few years ago and drive back when I or any member of my family needs service or a new phone. He is the best!

The only metro store I will go to. I bought a phone from the store on Inkster Rd, and Warren Rd, for myself, where he charged me 280 with a side of rudeness and vibe of depression. A few days later, I came to this store, next to Garden City Highschool, to buy my siblings each the same phone; Carl, charged me 150 for each phone. Carl, doesnt look to screw the customer out of hundreds of dollars; always pious in his prices. He is always nice, outgoing, and respectful. He will tell you the truth. He wont make you spend more than you need, or should, and will always work to give you the lowest price he can give you.

This guy carl is an awsome dude, stop in with a phone problem in a panic, and get this i dont even have a metro phone!! I have Verizon. Carl was more then willing to help me, he actually got on the line with Verizon for me. Talk about customer service. If i could give him 100 stars i would!! Im sure he runs his business like he presents his customer service and that is nothing less then exceptional!!!

Carl has provided me AND my family w/above u0026 beyond EXCELLENT service. Since we 1st met about 10 years ago i will go out of my way to go to his store. Thank you Carl for treating us like family. God Bless You u0026 Yours

Awesome customer service, always willing to go above and beyond to accommodate their customers!! Ive got a few phones for my boys and will be going back soon to upgrade mine.😉

50$ easy peazy.. ty for your service. This location is legit

Always a good experience there, got my dad a cell phone

Came in to metro pcs with a few questions and carl was the service provider. When i say 10 Stars i really mean TEN STARS!!! Great guy you need a phone Hot this place up. Thank you so much carl!!!

I would recommend to anyone to go here. Its the best place to get a phone with extremly great customer service. Thanks Carl.

Got a Motorola phone at the advice of Karl....very cool guy to work with. Awesome smart phone....he knows how to assist you!!Thanks a 3 million Karl!!

Customer service was awesome and made the trip easy convenient and quick

Great service.explains everything to you about the phone highly recommend

I havent been here in a while because they charged me more than what I should pay to pay my bill. For a $40 plan I usually pay $43 but here they charged me $53 and then an extra $1 to use my debit card.

Best customer service! Only place Ill buy a phone or accessories.

Great store... Well managed... Friendly... Helpful... Saved me $45 a month today!

Only metro I will go too.. driving past 2 other metro locations is worth it. Best customer service, great help when needed u0026 affordable prices

They say they open at 10am, and the last 3 times I have went there they were still closed at 1030. Just a young kid that works there and is NEVER and I mean NEVER ON TIME.

Terrible customer service! I asked for the best camera in my price range and it is horrible. Also he did not sync my phone when he told me he did.

Owner always majes sure we are getting the best promotion

Thanks Carl...

Friendly and professional store.

They are very helpful. They care about their customers.

Not happy with sarcasm and shortness in responses to questions

Suppose to open 10 am finally at 1015 no off there yet I left

Supposed to be open at 10am. After 10am and not open. Not to be that guy but come on

Friendly customer service help me out a lot

The salesman was VERY helpful

Amazing service thanks carl

Great Service and Great Deals.

Friendly and fast service

It was slapping

Courteous

Great

Nice people